UPDATE to my previous complaint: The case is still NOT resolved. After more than 100 emails and 7 days since escalation, there has been no decision, payout, or real progress. I continue to r... See more
Company replied
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See what reviewers are saying
I am waiting for a withdrawal. First time cancelled because there was spaces in the IBAN. So requested it again this time everything filled in correct. Request date 30-1. I Will keep giving... See more
Company replied
Payments doesn’t get credited, but its off my bank account. Contacted customer service, told me 3-7 business days i will receive it back on my bank account. Day 8 today, still nothing. Now i gotta wai... See more
Company replied
Helpful customer service and easy-to-use interface. I am currently waiting for my first withdrawal to go through. They said the process takes up to two bank-days. I made the withdrawal today (Sa... See more
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Company details
Written by the company
NewLucky Casino – your ultimate destination for the best promotions in the world of online entertainment! Our platform is designed exclusively for those seeking unparalleled bonuses and excitement. Here's what sets us apart: 🎁 Exclusive Bonuses: Unlock special rewards and bonuses reserved only for our subscribers. Enjoy surprises that elevate your gaming experience to new heights. 💎 Free Spins: Access promo codes for free spins, giving you more chances to win big on your favorite slots. 📨 24/7 Support: Have questions or need assistance? Our dedicated support team is here for you around the clock. Reach out to us anytime at support@newlucky.com. Are you ready for a fantastic online gaming experience? Look no further than NewLucky Casino. Step into a gaming world that sets itself apart from the rest.
Contact info
Curaçao
- newlucky.com
Breach of guidelines
my account is blocked without reason…
my account is blocked without reason and i still had 650 euro's on there, its now 16 days ago and the customer service keeps saying that i have to wait my turn. they are full blown scammers, dont go to this online casino!!!
25 August 2024
Unprompted review
Reply from Newlucky
Dear Es Zorro,
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you've experienced.
We understand how frustrating this situation must be, and we're committed to resolving it as quickly as possible. Please contact our support team at support@newlucky.com, and provide them with any relevant details regarding your account. Our team is here to assist you and ensure that this issue is addressed promptly.
Best Regards, NewLucky Casino Team
Don’t play at this casino
Don’t play at this casino, niet spelen op dit casino. They ask for good reviews and then you get some free spins. I think that all the good reviews are for this reason.
I have a screenshot that they offer free spins for a positive review, so there reply is not correct
23 August 2024
Unprompted review
Reply from Newlucky
Dear Consumer,
Thank you for sharing your concerns with us. We take feedback seriously and want to assure you that we strive to maintain transparency and integrity in everything we do.
We do offer promotions and bonuses to our players, but we never require positive reviews in exchange. Our goal is to create a great experience for all players, and we value honest feedback as it helps us improve our services.
If you have any specific concerns or need assistance, please don’t hesitate to contact our support team. We’re here to help and address any issues you may have.
Best regards,
New Lucky Team
Reply from Newlucky
Dear Wietse Hamstra,
Thank you for your positive feedback! We're glad to hear you enjoyed our site. If you ever need assistance or have any questions, feel free to reach out to our support team at support@newlucky.com.
Best Regards, NewLucky Casino Team.
Reply from Newlucky
Dear Ron Vlaar,
Thank you for your wonderful review! We’re thrilled to hear that you had a great experience with our support chat. Your recommendation means a lot to us. If you ever need further assistance, don’t hesitate to contact our support team at support@newlucky.com.
Best Regards, NewLucky Casino Team.
Excellent site
16 August 2024
Unprompted review
Reply from Newlucky
Dear Camiel,
Thank you for your excellent review! We’re thrilled to hear that you’re enjoying our site.
Your positive feedback inspires us to keep providing a top-notch gaming experience. If you ever have any questions or need assistance, our support team is always here to help.
Thank you for choosing our casino. We look forward to continuing to serve you!
Best regards,
NewLucky Casino Team
Reply from Newlucky
Dear Iliass,
Thank you for sharing your thoughts with us! We're thrilled to hear that our casino has made a positive impression even before you started playing.
We strive to live up to the good things you’ve heard by providing top-notch service, exciting games, and a secure environment for all our players. If you ever have any questions or need assistance, our support team is available 24/7 and ready to help.
We look forward to welcoming you to our casino and ensuring you have a fantastic experience!
Best regards,
NewLucky Casino Team
The support
Hello the support always friendly and 24/7 availble. Have no problems with the website.
14 August 2024
Unprompted review
Reply from Newlucky
Dear Customer,
Thank you for your kind words! We're delighted to hear that you've had a positive experience with our 24/7 support team and that the website has been running smoothly for you.
Your satisfaction is our priority, and your feedback motivates us to continue providing excellent service. If you ever need assistance or have any questions, please don't hesitate to reach out.
Thank you for choosing our casino. We look forward to continuing to serve you!
Best regards,
NewLucky Casino Team
Reply from Newlucky
Dear Diane,
Thank you for your fantastic review! We’re thrilled to hear that you find our casino trustworthy and that you’ve had a great experience with our 24/7 helpdesk and instant withdrawals.
Your satisfaction is our top priority, and your positive feedback motivates us to keep delivering excellent service. If you ever need any assistance or have any questions, our support team is always here for you.
Thank you for choosing our casino. We look forward to continuing to provide you with a great gaming experience!
Best regards,
New Lucky Team
Missing bonuses
Two weeks ago I received a free spins bonus, the winnings of which were not transferred to my account, I wrote to the support to solve this problem but they did not do it, a week later I received a free spins bonus again, the winnings of which were not transferred to my account again, and I won cash in the tournament from pragmatic play which were transferred to my bonus account but I couldn't use it, when I wanted to place a bet I received a message that I had to fund my account, a week has passed and no problems with the bonuses have been solved and the support just keeps replying that they have reported the problems to their responsible department
28 July 2024
Unprompted review
Reply from Newlucky
Dear DamJas,
We apologize for the inconvenience you’ve experienced with the free spins bonus and the tournament winnings. We understand how frustrating this must be. Your concerns are important to us, and we want to assure you that we are taking this matter seriously.
Please know that our support team has reported the issue to the responsible department, and they are working to resolve it as quickly as possible. If you need further assistance, feel free to reach out to us at "support@newlucky.com".
Best Regards, NewLucky Casino Team
Niet account maken of spelen NL
Ik lees altijd de voorwaarde op hun site en dit is wat ze letterlijk zeggen…..
You are not allowed to register on the Website and use our services if you are a resident of Aruba, Austria, Australia, Bonaire, Curacao, France, Iran, Iraq, Netherlands, Saba, Spain, St Maarten, Statia, U.S.A or the U.S.A dependencies, United Kingdom. We reserve the right to refuse customers from any other countries over and above the aforementioned jurisdictions at our own discretion.
🚨🚨🚨Niet hier spelen beste NL mensen en heb je wel geregistreerd vraag je deposits terug allemaal ! Uitbetalingen van grotere bedragen zijn niet gegarandeerd zoals hieronder beschreven ze gebruiken dan hun eigen t&c om jou winst te stelen want ze stoppen dat gewoon in hun eigen zakken !!🚨🚨🚨
7 August 2024
Unprompted review
Reply from Newlucky
Dear m.b,
Thank you for your feedback.
We appreciate you bringing this to our attention and understand your concerns.
If you have any specific issues or further questions, we encourage you to contact our support team at support@newlucky.com, and we'll be happy to assist you.
Best Regards, NewLucky Casino Team
Good exprience on this sit
5 August 2024
Unprompted review
Reply from Newlucky
Dear Badr Ali,
Thank you for your positive feedback! We're delighted to hear that you had a good experience on our site.
Providing an enjoyable gaming experience is our top priority, and your kind words motivate us to keep improving. If you ever have any questions or need assistance, our support team is always here to help.
Thank you for choosing our casino. We look forward to serving you again soon!
Best regards,
New Lucky Team
Good casino with good games and quick…
Good casino with good games and quick response for helping
2 August 2024
Unprompted review
Reply from Newlucky
Dear jor,
Thank you for your 5-star review!
We're thrilled to hear that you enjoy our games and appreciate the quick support response. If you ever need further assistance, please reach out to us at support@newlucky.com.
Best Regards, NewLucky Casino Team
Reply from Newlucky
Dear Consumer,
Thank you for your fantastic feedback! We're thrilled to hear that you enjoy our site and appreciate our fast payouts.
Your satisfaction is our top priority, and your positive words motivate us to keep providing an exceptional gaming experience. If you ever have any questions or need assistance, our support team is always here to help.
Thank you for choosing our casino. We look forward to continuing to exceed your expectations!
Best regards,
New Lucky Team
Casino steal money!
I win some money since begining try to withraw but it was not possible i write on chat 15 emails they closed my account without any reason i ask for withraw and reopen account but still nothing, this casino steal my money ! Chat is robot , email the same all the same info like i talk with robot not human.
14 June 2024
Unprompted review
Reply from Newlucky
Dear Bhaksw,
We are genuinely sorry to hear about your recent experience with our casino. Your feedback is very important to us, and we want to address your concerns as quickly as possible.
We apologize for any inconvenience you faced with the withdrawal process and for any frustration caused by the closure of your account. This is not the level of service we aim to provide. Our goal is to ensure that all our players have a fair and enjoyable experience.
Please reach out to our support team again, and we will make every effort to assist you with reopening your account and processing your withdrawal. We are committed to resolving your issue and ensuring you have a positive experience with us.
We also apologize if our chat and email responses felt impersonal. We strive to offer personalized and effective support, and we will work on improving this aspect of our service.
Thank you for bringing this to our attention. We are dedicated to addressing your concerns and restoring your trust in our casino.
Best regards,
NewLucky Team
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