Nexus Auto Transportation Reviews 2,110

I had a great experience with Nexus Auto Transport while shipping my vehicle from Buffalo to San Jose. The entire process was smooth and professional from start to finish. The driver was very responsive, kept me updated throughout the transit, and delivered the vehicle on time as promised.

The car arrived in excellent condition, and the communication throughout the process gave me peace of mind. I would definitely recommend Nexus Auto Transport to anyone looking for a reliable and hassle-free vehicle shipping service.

A mixed bag. Gave me a low quote which resulted in no offers from truckers for critical days. Then in the 11th hour found someone, but requesting a much higher price. Thankfully I had a more competitive offer from another company, so they matched to get the job. Not really ethical.

The reality of car transportation is never expect your car to be picked up on time. I selected Nexus this year because my car was picked up last fall 9 days late by another company. The Nexus sales person was nice on my first call and said all the right things: “the days you selected are the best for us”, “we have many drivers on this route”, I see no reason we can’t get your car on time”, etc. As of now my car is sitting in the driveway 5 days after the agreed upon pick up date. Many excuses have been offered: “there is a driver shortage”, “the drivers we have are fully loaded”, “we are trying to reroute drivers”, and my favorite today “the DOT is stopping drivers more frequently and that slows the process”, so it has become Trumps fault. Be aware that no car transportation company will get your car to you in time. Nexus is not better than other companies.

When I booked with them about a month ago, the reviews were largely positive. Now that I have come back to see, the wheels have come off the bus on this company. They make all kinds of promises and then can't find drivers. They do not honor their commitments, and string you along. Maybe it's gas prices, but that's not my problem. They shouldn't say they can provide this service. All last night, the very nice service people assured me that a driver would be found for today's time frame. Well, they lied.

I can not possibly say enough great things about Nexus Auto Transport!!!! my car got stuck in Georgia, I live in Myrtle Beach South Carolina. I had my car towed to the nearest dealer and fixed and when it was ready, I called Nexus and had my car back within 24 hours. They were so nice and so accommodating I would never use anyone else. If you’re looking for someone to transport your car, this is the way to go use Nexus. They are the best.

Disaster. They guaranteed delivery in a two day window, and we arranged our flights accordingly. They failed to provide a driver by the second day, so we had a change our flights and incurred significant costs. Lots of excuses about not enough drivers, failed insurance, and other random things, but complete failure to meet their guarantee. And no concern, whatsoever, about their failure.

Car was picked up and delivered safely and on time. Another company tried to raise my price, I called nexus and the price quoted was the price I paid. Satisfied

Terrible company. I got a locked in quote for a window for pickup. At the last possible moment before we were flying out they said they would ship it but for $275 higher than the quote. That is clearly bait and switch.

I did not receive any documentation when this vehicle was delivered. No BOL or any receipt supplied by the delivery driver and I signed nothing.
No inspection report before loading vehicle.
No contact from driver before delivery on 02/27/2026 when he arrived at my location to off load and rang my doorbell.
I contacted your company about this after delivery and was told you would supply a BOL. Still waiting two months later for documentation due to damage to vehicle when delivered!

Great communication, reasonable priced. Very happy with them. The driver actually showed up a day early and pointed out some concerns that he saw. Was a great experience!!!

The team at Nexus was very professional, responsive, and accommodating. They provided a pickup/delivery window but completed the transport well ahead of schedule. The driver was also very pleasant, thorough, and handled the car safely. This experience was a direct contrast to another popular company that just wasted my time. So glad I found them. Their customer service was also excellent.
100% recommend, no complaints.

The final price was as quoted. The car was picked up in Houston on Friday mid-day and arrived at 9:00 AM Saturday morning. The driver was courteous and took great care of my car. I'd definitely go with them again!

Avoid Nexus Auto Transport at all costs.

I scheduled a pickup for Tuesday. They never showed up. What followed was days of excuses, zero accountability, and no real attempt to get my vehicle picked up. Every time I managed to reach someone, I got the same scripted line about “waiting on dispatchers,” with no updates and no progress.

On Thursday, I was told multiple times my car would be picked up that day or evening at the latest. No call. No show. Just another broken promise.

By Friday morning, I couldn’t even get someone on the phone. The only way to get a response was to submit a new request—then suddenly they call within a minute. Once transferred to support, it was back to the same story. An hour later: “no dispatchers available.”

At best, this is gross incompetence. At worst, it’s a bait-and-switch operation designed to string customers along without actually securing a carrier.

Because of their failure, I had to scramble and sell my car to CarMax at the last minute just to make my flight.

This was, without question, the worst service experience I’ve ever had. Completely unreliable, misleading, and a total waste of time. Do not trust them with anything.

DO NOT use this horrific company. They lie all the time about pick up and delivery. We arrived in Sarasota early morning and was told the car would be there and never was. We had to Uber there at night to pick up our car. THEN they never showed up to take it home. Get your money back as I was lucky enough to do. The drivers are RUDE and don't even respond. Run don't walk away from Nexus. No stars from me!!!

If I could give this business a negative star count I would. If their online booking seems too simple and good to be true, that's because it is. I schedule to have my car picked up from Houston and delivered to Austin on a Saturday for $415. Well.... Saturday comes around and I hear no word from them. It took multiple attempts to get in touch, and when I did I was told "Your pickup driver tried to show up yesterday on Friday (not the day I scheduled for) but the car wasn't ready, so he'll be coming on Monday instead (a day I specifically said I was unavailable when asked during scheduling)." I was shocked to hear that they had known since the previous day that they would be bailing on the pickup, and not once had they contacted me to let me know or to let me know they planned to change the delivery date. When I pushed back because I had SPECIFICALLY scheduled for Saturday, they lied to me and said ok they could have it sent that evening, when really I learned they hadn't found a driver after talking to management. Then I learned from the manager that they had never intended to drop it off on Saturday to begin with, and had planned to bring it Sunday initially - but never told me this. THEN I made it extremely clear again that I wouldn't be available Monday and that the delivery MUST be Tuesday. Well, Monday rolls around and I get texts from 3 numbers and 3 missed calls interrupting an important meeting I was on that were making attempts to deliver Monday. I refused delivery because I was UNAVAILABLE. They finally delivered Tuesday (though 2.5hr late) and when they did they tried to charge me an extra $25 than quoted. Yeah right.

They quote one price and then jacked it up over 30% a few days later. Not truthful - no integrity.... don't trust these folks!

I did receive a quote for transportation from Emma Whiteword at Nexus. The appointment was date and time specific since it involves a car that has been transported from Europe for a service in the U.S. Nexus and Emma failed to deliver and I lost my appointment resulting in 2 week delay. Even worse, Emma who was very eager and responsive when getting the deail does not pick up her email or answer the phone.

Very pleased with the service and would recommend to anyone who needs car transport. Shipped my old car to a relative about 700 mi away on the east coast. The whole process was very easy to set up and saved me from having to make a long trip and buy airline tickets. Well worth the money. Will definitely call Nexus again if I need car shipping. Thank you!

My best experience so far! Constant communication, real-time vehicle location at all times, over 25 photos of the vehicle upon pickup, an affordable and, above all, fixed price—no surprises! All of this gave me even more peace of mind. I'm incredibly grateful for the service and the driver's attentiveness! 5 stars 🌟 Keep it up, guys! 👍🏻

I strongly advise anyone looking to ship a vehicle to stay away from this company. My experience with Nexus Auto Transport was a complete nightmare from start to finish.

We agreed on a specific pickup date, which they missed entirely. What followed was a frustrating cycle of missed deadlines and broken promises. I had to personally follow up with them more than five times just to get an update, and every single time, the "guarantees" they gave me turned out to be false. They never delivered as promised.

This company lacks basic communication skills and professional accountability. I felt like I was doing their job for them while they held my plans in limbo. Save yourself the stress, the time, and the money—find a shipper that actually values its customers and honors its commitments.

Zero stars if I could.