Nielsen Computer & Mobile Panel Reviews 707

TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

They are amazing and true to their mission statement. You literally don’t even realize that you’re making money, until you get a notification of your MANY points you passively made!! I’ve had no issue... See more

Company replied

Rated 5 out of 5 stars

I’ve been participating in nielsen panel for roughly 5 years, give or take a few years. And so far i’ve been very impressed. Having scanned and submitted my groceries and filled in surveys, over the y... See more

Company replied

Rated 4 out of 5 stars

Effortless way to earn gift cards just by doing what I normally do on my computer. Took off one star because I had to opt out of the cell phone part of the panel because the download messed with my ph... See more

Rated 1 out of 5 stars

Nielsen usually wants free review. I've encountered many instances where I completed my surveys only to be told I wasn't eligible to take the review. I don't understand why they waited until completio... See more

Company details

  1. Market researcher

Written by the company

Nielsen is a global leader in audience measurement, data and analytics, shaping the future of media.


Contact info

3.9

Great

TrustScore 4 out of 5

707 reviews

5-star
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1-star

Replied to 37% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Interesting topics and questions

Interesting topics and questions. However, on some surveys they do ask the same question several times in different ways, even if your original answer was no. Overall, it makes you think.

12 March 2024
Unprompted review
 Nielsen Computer & Mobile Panel logo

Reply from Nielsen Computer & Mobile Panel

Thanks for your feedback, we really appreciate your opinion. If you need assistance in the future, please contact us at uk.support@digitalpanels.nielsen.com

Rated 5 out of 5 stars

Nielsen Computer & Mobile Panel

Have been with Nielsen Computer & Mobile Panel for several years. It is very enjoyable and informative and the rewards are much appreciated. Would recommend to anyone

13 February 2024
Unprompted review
 Nielsen Computer & Mobile Panel logo

Reply from Nielsen Computer & Mobile Panel

Thanks for your feedback, we really appreciate your opinion. If you need assistance in the future, please contact us at uk.support@digitalpanels.nielsen.com

Rated 4 out of 5 stars

Don't need to do much



Easy.Takes little time. One gets tangible and useul rewards.

13 February 2024
Unprompted review
 Nielsen Computer & Mobile Panel logo

Reply from Nielsen Computer & Mobile Panel

Thanks for your feedback, we really appreciate your opinion. If you need assistance in the future, please contact us at uk.support@digitalpanels.nielsen.com

Rated 5 out of 5 stars

Easy to earn, easy to deal with.

I have been a member of this panel for a few years now, and I have had to do little to nothing to earn points. Recently I have checked my points and I am impressed at the amount and the way I can redeem them. Choosing and getting the item I would like to get for the points is very easy. I can just recommend this Panel.

13 February 2024
Unprompted review
 Nielsen Computer & Mobile Panel logo

Reply from Nielsen Computer & Mobile Panel

Thanks for your feedback, we really appreciate your opinion. If you need assistance in the future, please contact us at uk.support@digitalpanels.nielsen.com

Rated 5 out of 5 stars

Easy to participate

Easy to participate! Great rewards, and no issues whatsoever. Highly recommend.

13 February 2024
Unprompted review
 Nielsen Computer & Mobile Panel logo

Reply from Nielsen Computer & Mobile Panel

Thanks for your feedback, we really appreciate your opinion. If you need assistance in the future, please contact us at uk.support@digitalpanels.nielsen.com

Rated 5 out of 5 stars

Don't celebrate Valentine's Day

13 February 2024
Unprompted review
 Nielsen Computer & Mobile Panel logo

Reply from Nielsen Computer & Mobile Panel

Thanks for your feedback, we really appreciate your opinion. If you need assistance in the future, please contact us at uk.support@digitalpanels.nielsen.com

Rated 3 out of 5 stars

I have been doing this for years and…

I have been doing this for years and enjoy doing it. But for some reason since upgrading my phone when the app is installed I can't get on the Internet for anything. I have told them and followed all instructions but still no better. Wish someone would help me actually sort it properly. I don't want to lose this

13 February 2024
Unprompted review
 Nielsen Computer & Mobile Panel logo

Reply from Nielsen Computer & Mobile Panel

We understand your concern and appreciate your feedback. We have designed the app with every effort to minimize the impact on your device. If you’re having issues with your device’s performance, please send a report to our help desk at uk.support@digitalpanels.nielsen.com so they can investigate

Rated 4 out of 5 stars

There is very little to do to earn…

There is very little to do to earn points which build up to earn rewards. As yet I haven’t claimed any rewards but have had a look what you can have and there is a wide range of gift cards for various amounts - a very good choice.
Occasionally I have an email to fill in a survey. However the last one I filled in gave me one game token where I could win a few additional points to add to my rewards. A bit more of a reward would be good. I filled in the survey but many may not as one token is not much of an incentive unfortunately.

13 February 2024
Unprompted review
 Nielsen Computer & Mobile Panel logo

Reply from Nielsen Computer & Mobile Panel

Thanks for your feedback, we really appreciate your opinion. If you need assistance in the future, please contact us at uk.support@digitalpanels.nielsen.com

Rated 5 out of 5 stars

Easy to earn a bit of cash

13 February 2024
Unprompted review
 Nielsen Computer & Mobile Panel logo

Reply from Nielsen Computer & Mobile Panel

Thanks for your feedback, we really appreciate your opinion. If you need assistance in the future, please contact us at uk.support@digitalpanels.nielsen.com

Rated 5 out of 5 stars

Nielsen Customer Service are a great support

I have had a few problems (of my own making!) and the Nielsen Computer & Mobile Panel are always helpful and supportive.

13 February 2024
Unprompted review
 Nielsen Computer & Mobile Panel logo

Reply from Nielsen Computer & Mobile Panel

Thanks for your feedback, we really appreciate your opinion. If you need assistance in the future, please contact us at uk.support@digitalpanels.nielsen.com

Rated 4 out of 5 stars

Great company.

Great company.
I've been a member for many years and have benefited from points and been able to exchange these for a few gifts.
I'm not overly convinced by the new points system which gives you a game token which you can use to win points. Before you used to just earn points and I feel the change means I'm no longer earning a many points as I did before.
However it's easy to use and doesn't take a huge amount of time and you are rewarded for that time.

13 February 2024
Unprompted review
 Nielsen Computer & Mobile Panel logo

Reply from Nielsen Computer & Mobile Panel

Thanks for your feedback, we really appreciate your opinion. If you need assistance in the future, please contact us at uk.support@digitalpanels.nielsen.com

Rated 5 out of 5 stars

I like being on the panel because not…

I like being on the panel because not only does it help shape and inform what the ordinary person thinks it also has rewards

13 February 2024
Unprompted review
 Nielsen Computer & Mobile Panel logo

Reply from Nielsen Computer & Mobile Panel

Thanks for your feedback, we really appreciate your opinion. If you need assistance in the future, please contact us at uk.support@digitalpanels.nielsen.com

Rated 5 out of 5 stars

Secure an safe

I have been a member of nielsen for a few years and I have nothing but praise for them. Always treated with respect and integrity.
I know my anonymity is guaranteed and that all my data is secure.
They offer many ways to earn rewards and I would recommend them

13 February 2024
Unprompted review
 Nielsen Computer & Mobile Panel logo

Reply from Nielsen Computer & Mobile Panel

Thanks for your feedback, we really appreciate your opinion. If you need assistance in the future, please contact us at uk.support@digitalpanels.nielsen.com

Rated 5 out of 5 stars

Does what it says on the tin

Does what it says every now and then I get to cash out and save money!

13 February 2024
Unprompted review
 Nielsen Computer & Mobile Panel logo

Reply from Nielsen Computer & Mobile Panel

Thanks for your feedback, we really appreciate your opinion. If you need assistance in the future, please contact us at uk.support@digitalpanels.nielsen.com

Rated 4 out of 5 stars

NIELSEN has been and will always be one…

NIELSEN has been and will always be one of my favorite panel sites to keep doing surveys and receive just rewards for reviews provided thereof!

13 February 2024
Unprompted review
 Nielsen Computer & Mobile Panel logo

Reply from Nielsen Computer & Mobile Panel

Thanks for your feedback, we really appreciate your opinion. If you need assistance in the future, please contact us at uk.support@digitalpanels.nielsen.com

Rated 1 out of 5 stars

BEEN ON THIS PANEL FOR A FEW YEARS NOW…

BEEN ON THIS PANEL FOR A FEW YEARS NOW WITH NO PROBLEMS NOW I HAVE TO CHANGE PASSWORDS EVERY FEW DAYS MY LAPTOP IS OKAY BUT MY MOBILE KEEPS SAYING LOCKED OUT

30 January 2024
Unprompted review
 Nielsen Computer & Mobile Panel logo

Reply from Nielsen Computer & Mobile Panel

Please allow us the opportunity to resolve your concern by contacting our helpdesk at uk.support@digitalpanels.nielsen.com

Rated 1 out of 5 stars

Went from Great to Worse with no stops in between

I have not been able to log into my account for over two years. At first it was i had to reset my password EVERY SINGLE TIME i tried to login. now I can't even get in that way. Customer service just tells me to reset my password, it works the first time then never again. And i have no points accruing over the last few years. Neilsen (and one or two others) use to be excellent but it has fallen by the wayside :-( .

1 January 2024
Unprompted review
 Nielsen Computer & Mobile Panel logo

Reply from Nielsen Computer & Mobile Panel

Please allow us the opportunity to resolve your concern by contacting our helpdesk at us.support@digitalpanels.nielsen.com.

Rated 1 out of 5 stars

They don't pay!

Got an email from them saying if I submit my answers to their long survey, they'll pay me a $5 ecard. A month later, all I get is excuses and the same form responses about how they keep their promises and how my payment is processing. Contacted BBB and they said they'd send me $5 in the mail weeks ago. Nothing. Told it was processing. Then told to contact on their site, which is where I started! I even complained on their Twitter and they hid the comment! Sketchy thieves.

14 December 2023
Unprompted review
 Nielsen Computer & Mobile Panel logo

Reply from Nielsen Computer & Mobile Panel

Hi Lisa, thanks for your feedback. You have reached the official Trustpilot page for the Nielsen Computer & Mobile Panel. If you participate in other panels, such as the Audio or TV panel, we invite you to contact their support team directly if you need assistance.

Rated 1 out of 5 stars

I have not been able to log into my…

I have not been able to log into my years old Nielsen account. I am rejected as soon as i try to access my account and my continuing attempts eject me out of their system.

I gave countless hours of genuine intelligence to the Nielsen system over many yeats, supposedly accumulating very substantial rewards, which now cannot be accessed in any way..

My only conclusion is that i have definitely been duped bigtime.

Now i suffer nearly as much from my wife's recognition of my stupid diligence for Nielsen whatever it really is, because i now know 100% that is some form of fraud.

My dedicated experiences with Nielsen covers the majority of the past 8 years to date.

18 December 2023
Unprompted review
 Nielsen Computer & Mobile Panel logo

Reply from Nielsen Computer & Mobile Panel

Thank you for sharing your feedback. Please allow us the opportunity to resolve your concern by contacting our helpdesk at au.support@digitalpanels.nielsen.com.

Rated 1 out of 5 stars

Now you don’t earn points for every 1…

Now you don’t earn points for every 1 month. You play a game and if you are lucky you only win 5 points.

Waste of time and bunch of frauds! There are other companies which pay better!!!

I used to earn 300 points every month. Today 15 points and that also by luck!!!

3 November 2023
Unprompted review
 Nielsen Computer & Mobile Panel logo

Reply from Nielsen Computer & Mobile Panel

Please allow us the opportunity to resolve your concern by contacting our helpdesk at uk.support@digitalpanels.nielsen.com

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