nightingaledelivery.co.uk Reviews 

2,873
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,139 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the exceptionally friendly, helpful, and professional staff who answer phone calls swiftly and always provide clear, reassuring advice during stressful times. People also truly love the rapid delivery service, noting that their necessary medical supplies arrive promptly and securely without any unexpected complications. However, some customers also noted occasional problems with transit handling, mentioning instances of damaged packaging, delayed deliveries, or drivers not ringing the doorbell. A few reviewers additionally experienced minor inconveniences regarding missing items or parcels being left outside and exposed to the rain.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting friendly telephone support and... See more

Service

People report positive experiences with service, consistently praising the quick delivery times and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that orders arrive very quickly and in good... See more

Order

Consumers find order satisfaction to be consistently high, with reviewers praising the easy registration and... See more

Customer service

Users describe positive interactions with customer service, noting that phone calls are answered swiftly by... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I receive great service from nightingale! The lady on the phone is really nice and very helpful! Everything is explained perfectly. I’m informed every step of the way about my order and where it is an... See more

Rated 5 out of 5 stars

The staff are always helpful and discreet. Orders are easy to place as the client’s record seems easy to find. Once placed, the order arrives promptly & is packaged ‘anonymously’ The items are also... See more

Rated 5 out of 5 stars

NIGHTINGALE IS A COMPANY I USE FOR MY URINARY SUPPLIES, NEVER HAD ANY PROBLEMS AT ALL. THE STAFF ARE VERY FRIENDLY & UNDERSTANDING, AND HELP YOU OUT WHEN THEY CAN. DELIVERY SERVICE IS FAST AND O... See more

Company replied

Rated 5 out of 5 stars

Very helpful and patient staff. They are very professional and ask if we need any items we haven't asked for.The service is quick and we receive the order within a few days of requesting it and no ca... See more

Company replied


Company details

  1. Medical Equipment Supplier
  2. Appliances customer service

Written by the company

Let us take care of you. For the last 40 years we have been looking after people who use urine drainage bags, catheters and sheaths all over the UK. We are specialists in home delivery and in bladder and bowel health products, but most importantly we take care of you from hospital to home and beyond.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,873)

1,118 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nightingales are a good service!

Nightingales are always dependable indeed. They are always so helpful when we phone, give good advice and deal with any query we might have. They are exceedingly quick to see to our request for items and quick to arrange delivery. All round – good service!

19 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent company with which to deal

The staff are always helpful and discreet. Orders are easy to place as the client’s record seems easy to find. Once placed, the order arrives promptly & is packaged ‘anonymously’
The items are also listed on my doctor’s prescription. .
The company also contacts the client to ensure they are not running short of a product previously sent.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

A makes a pleasant change to talk on…

A makes a pleasant change to talk on the phone with knowledgeable, efficient and caring customer service staff.
The company also send constant email reminders so we should never run out of the product and the delivery service from APC is second to none with constant email and text messages to advise delivery times.
All in all an excellent company

19 August 2026
Unprompted review
Rated 5 out of 5 stars

Great service,

I placed my order on Tuesday morning, I received my order on Thursday morning, Excellent service.

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Super service

Super service. Staff on phone slays friendly and the phone is answered really quickly. Our second order arrived really quickly. The first one took a little longer as they have to get a prescription from our surgery but the second arrived within a few days. Would definitely recommend!

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Great service

We use this service for a large number of residents within our care home and have consistently received an impeccable standard of service. The products are of excellent quality, deliveries are prompt and reliable, and the support provided is always helpful and efficient.

I would particularly like to recognise Madalina for her professionalism, excellent communication and consistently prompt responses. Her support makes the ordering process straightforward and ensures that our residents’ needs are met without unnecessary delays.

We are extremely pleased with the quality of both the products and the service and would highly recommend them.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

The lady i spoke to was very nice and helpful with changing a order for me and made sure if i needed anything else, great customer service!

21 August 2026
Unprompted review
Rated 5 out of 5 stars

The courier arrived within the…

The courier arrived within the timetable, They were well presented out and pointed out that there was water damage to the parcel although there would be no adverse effect because the products were plastic.They are a credit to your company

20 August 2026
Unprompted review
Rated 5 out of 5 stars

A brilliant service

Everyone is so helpful and efficient. They provide a wonderful service. Nothing is a problem and nothing is too much trouble.
Just fabulous so refreshing.

17 August 2026
Unprompted review
nightingaledelivery.co.uk logo

Reply from nightingaledelivery.co.uk

Thanks so much for your great feedback. We’re really glad to hear you had a positive experience with Nightingale Home Delivery Service. Your comments mean a lot to us and will be shared with the team. Thanks for choosing Nightingale!
Best wishes, Kieran

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