Night Zookeeper Reviews 988

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers praise the user experience, highlighting how engaging and fun the platform is for children, making learning enjoyable. Many people appreciate the product for its effectiveness in improving grammar, spelling, typing, and creative writing skills. The app is frequently mentioned for its ability to keep children motivated and eager to learn, with many noting significant progress in their children's language arts abilities. Reviewers also commend the staff for their encouraging feedback and support. However, some customers also noted issues with the website, describing it as glitchy and occasionally difficult to navigate. A few people expressed dissatisfaction with the app's functionality, mentioning problems with logging in or work not being saved. Some reviewers also felt that the feedback from tutors sometimes missed significant errors, leading to incorrect reinforcement of grammar and spelling.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting that the program is engaging, fun,... See more

Product

Customers consistently note positive experiences with the product. Many reviewers highlight that their... See more

Application

Reviewers highlight positive aspects of the app, noting its effectiveness in engaging children with learning.... See more

Staff

Consumers find staff to be positive and helpful. Many reviewers appreciate the encouraging feedback from... See more

Website

People report ambiguous experiences with the website. While some customers express satisfaction, finding the... See more

Based on these reviews

Rated 5 out of 5 stars

We love Night Zookeeper! The recently added quest function is something my daughter (age 7) really enjoys and I know that she can work through it on her own and is actually learning. We’ve also... See more

Company replied

Rated 5 out of 5 stars

We have a kid who struggles to write and pay interest to this subject. Night Zookeeper hooked him in from Day 1. If fact, he begged to try as soon as he saw me setting up the account and then continue... See more

Company replied

Rated 5 out of 5 stars

This program is wonderful for my middle schooler. She's now wanting to log in to create stories. Since starting she's improved with her grammar, spelling, typing and is enjoying learning language arts... See more

Company replied

Rated 5 out of 5 stars

I teach an 8th grade resource ELA class at a rural middle school. The students seem to enjoy the Night Zookeeper site, and I love that they can work independently while I pull small pairings to do the... See more

Company replied


Company details

  1. #76 of 126 best companies in Educational institution
  2. #4 of 5 best companies in After-School Programme
  3. #9 of 16 best companies in Childrens Book Shop
  4. #16 of 30 best companies in Educational Supply Shop

About Night Zookeeper

Written by the company

Night Zookeeper
Fantastically Fun Learning

Night Zookeeper is a London-based children’s brand comprising of an online learning program, a book series and a TV mini-series. All of our products centre around the magical world of the “Night Zoo”. Our aim is to make learning fantastically fun for children aged 6 to 12 years old, and unlock their creativity in the process. Our reading and writing program has been used by over 1 million children worldwide.

Night Zookeeper was founded in 2012 by Joshua Davidson and Paul Hutson. Our e-learning product was originally launched in November 2012 as a creative drawing iOS app for kids, which went on to be recognised as one of the 50 best apps of 2013 by The Observer and The Guardian.

In 2014, we revamped the app into a web version which included more extensive writing elements, a dashboard for monitoring progress and personalised feedback from tutors. Over 1 billion words have been written by children on the site. Night Zookeeper is also used in schools by teachers worldwide in an effort to harness the power of digital learning in the classroom.

Throughout the pandemic, Night Zookeeper was able to act as a useful resource for families around the world to keep their children learning as schools were forced to close and remote learning took hold.

As of 2024, our program is used by thousands of children in several countries as a way to improve their reading and writing skills in a fantastically fun way, whether as part of a homeschool, in the classroom, as a supplementary resource, or simply a productive form of screen-time.

Learn more


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

988 reviews

5-star
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1-star

Replied to 95% of negative reviews

Typically replies within 48 hours

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Rated 4 out of 5 stars

My child is confident and curious!

We did the free trial and have since bought Night Zookeeper. My child is delayed but loves spending every day playing Night Zookeeper. He has increased his reading, his curiosity is back and his confidence has grown!

31 January 2026
Unprompted review
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Reply from Night Zookeeper

Hi Danni,

Thank you so for your review!

We are so pleased to hear that your child enjoys learning every day on Night Zookeeper, and you have noticed a difference in his confidence and enthusiasm!

If you have any further questions or need help with your subscription, please don’t hesitate to get in touch. We’re always happy to help.

Best wishes,
Team Night Zookeeper

Rated 3 out of 5 stars

Engaging but maybe too much so

I think the quality of the program is high. It is quite engaging. However, my kids spend more time on their dens and creatures than actual writing and quests to learn English grammar. My kids love it. They fight over who gets to do it first and they can get hyper focused on it. So it’s a decent program, but not the best fit for our family. I haven’t given up on it yet. I have regulated its use better in our house.

1 January 2026
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Reply from Night Zookeeper

Hi Kelly,

Thank you for your review!

We're really pleased to hear that your kids love Night Zookeeper and find it engaging.

We really appreciate your feedback about Quests. We’re always working to strike the right balance between encouraging creativity and supporting meaningful learning. While children can enjoy creating animals, these creations are always followed by writing prompts that encourage them to describe, develop, and expand on their ideas.

Similarly, with Dens, children unlock new items by completing Quests, so their creativity is closely tied to writing and learning progress throughout the program.

If you ever have any questions about features, activities, or anything else, please don’t hesitate to reach out to us via email 🙂

Best wishes,
Team Night Zookeeper

Rated 5 out of 5 stars

We love Night Zookeeper

We love Night Zookeeper! It's fun and engaging while also educational. It's one of those apps that I offer to my child when she is struggling to get through her workbooks because she absolutely loves it!

27 January 2026
Unprompted review
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Reply from Night Zookeeper

Hi Erica,

Thank you so much for your review!

We are so happy to hear that your family loves Night Zookeeper, and it keeps your child engaged and motivated!

If you ever have any questions about features, activities, or anything else, please don’t hesitate to reach out to us via email or on social media 🙂

And if you know any other families who might enjoy Night Zookeeper, we’d love for you to share the adventure!

Best wishes,
Team Night Zookeeper

Rated 5 out of 5 stars

Heard about Night Zookeeper from Ashlee from GraceandGrit…

Heard about Night Zookeeper from homeschool influencer for years. Finally decided to try for extra fun at end of day. Kids love it, they only get 20 mins, but are so thrilled to have this reward at end of day.

1 January 2026
Unprompted review
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Reply from Night Zookeeper

Hi Laura,

Thank you very much for your review!

We are so delighted to hear that your kids are enjoying their Night Zookeeper adventure, and it's making them look forward to learning!

If you ever have any questions about features, activities, or anything else, please don’t hesitate to reach out to us via email or on social media 🙂

And if you know any other families who might enjoy Night Zookeeper, we’d love for you to share the adventure!

Best wishes,
Team Night Zookeeper

Rated 5 out of 5 stars

An interactive and educational…

An interactive and educational experience for my Grandson.

25 January 2026
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Reply from Night Zookeeper

Hi Ed,

Thank you for your review!

We are really glad to hear that your grandson is benefitting from Night Zookeeper and enjoying his adventure!

If you ever have any questions about features, activities, or anything else, please don’t hesitate to reach out to us via email or on social media 🙂

And if you know any other families who might enjoy Night Zookeeper, we’d love for you to share the adventure!

Best wishes,
Team Night Zookeeper

Rated 4 out of 5 stars

The only thing keeping at a 4 is the…

The only thing keeping at a 4 is the word Salmon is not a word in your app It is a type of fish! ,also somtimes there is a thing when i join somtimes it dosen't autoconnect!

23 January 2026
Unprompted review
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Reply from Night Zookeeper

Hi there,

Thank you for your review!

Please note, you are able to adjust spell check from the parent dashboard. We have a complete spell check option, or a light one too. If you are not seeing corrections on each word, it may be the case that the light option is selected.

If you ever have any questions about features, activities, or anything else, please don’t hesitate to reach out to us via email 🙂

Best wishes,
Team Night Zookeeper

Rated 5 out of 5 stars

Very Engaging

So far my son has been moving this learning app far more than he has with other ones we have tried! I'm excited to see how it improves his writing skills.

23 January 2026
Unprompted review
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Reply from Night Zookeeper

Hi Kerri,

Thank you so much for your review!

We are so pleased to hear that your son is enjoying with Night Zookeeper and he's found it a lot more engaging than other programs. We can't wait to see his progress!

If you ever have any questions about features, activities, or anything else, please don’t hesitate to reach out to us via email or on social media 🙂

And if you know any other families who might enjoy Night Zookeeper, we’d love for you to share the adventure!

Best wishes,
Team Night Zookeeper

Rated 1 out of 5 stars

I am so upset with this company

I am so upset with this company - I unsubscribed from their emails 5 years ago and continue with the same issue EVERY YEAR. They take an annual subscription £59 and I have to ask for a refund. It seems impossible to leave them once you sign up for a free trial. BE VERY AWARE.

20 January 2026
Unprompted review
Night Zookeeper logo

Reply from Night Zookeeper

Hi Jess,

Thanks for taking the time to share your feedback.

We wanted to clarify that while you unsubscribed from our emails, your active subscription was not cancelled, which is why the charges continued. Subscriptions can always be cancelled at any time via the parent dashboard. The email unsubscribe form is specifically for email communications and this is clearly stated on the form. We also send reminders about active subscriptions to help keep customers informed, though in your case, these bounced because of the email preferences.

We’re glad to confirm that you have now been refunded for the period you did not use the program. We apologise for any or frustration this has caused and appreciate your patience while we resolved this for you.

Best Wishes,
Team Night Zookeeper

Rated 5 out of 5 stars

My 11 year old son loves Night…

My 11 year old son loves Night Zookeeper. It's a fun way for him to practice typing, spelling, writing, vocabulary, and other language arts concepts. Even he has noticed a huge improvement in his creative writing skills and his ability to overcome the challenges! We are very happy with this program!

16 January 2026
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Reply from Night Zookeeper

Hi Alexandra,

Thank you so much for your review!

We are so pleased to hear that your son is enjoying Night Zookeeper, and you've both noticed an improvement in his skills!

If you ever have any questions about features, activities, or anything else, please don’t hesitate to reach out to us via email or on social media 🙂

And if you know any other families who might enjoy Night Zookeeper, we’d love for you to share the adventure!

Best wishes,
Team Night Zookeeper

Rated 5 out of 5 stars

So far we are enjoying this program

So far we are enjoying this program. My children are engaged and love the activities and so do I. The certificates that they receive make them feel proud and accomplished. I also like the parent portal where I can see exactly what they are doing. The feedback from the tutor in reference to their writings is very welcoming. Thank you for creating an awesome program.

19 January 2026
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Reply from Night Zookeeper

Hi there,

Thank you so much for your kind words! We’re so happy to hear that both you and your children are enjoying Night Zookeeper. The certificates are very well earned - they're doing great! ✨

If you ever have any questions about features, activities, or anything else, please don’t hesitate to reach out to us via email or on social media 🙂

And if you know any other families who might enjoy Night Zookeeper, we’d love for you to share the adventure!

Best wishes,
Team Night Zookeeper

Rated 5 out of 5 stars

My daughter loves Night Zookeeper

My daughter loves Night Zookeeper! It is wonderful for creative writing, spelling, and grammar. We can get feedback and it is just a wonderful tool in our homeschool adventure!

18 January 2026
Unprompted review
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Reply from Night Zookeeper

Hi Mindy,

Thank you very much for your review!

We're really pleased to hear that your daughter is enjoying Night Zookeeper, and that it has proven to be a valuable tool in your homeschooling journey 💜.

If you ever have any questions about features, activities, or anything else, please don’t hesitate to reach out to us via email or on social media 🙂

And if you know any other families who might enjoy Night Zookeeper, we’d love for you to share the adventure!

Best wishes,
Team Night Zookeeper

Rated 5 out of 5 stars

My child loves Night Zookeeper

My child loves Night Zookeeper. She likes using her imagination to draw and create different characters. Then to engage the child further they must write about the animals they create simultaneously helping them with their writing, spelling, and grammar. I love that they have tutors that give my child feedback which puts a smile on her face.

18 January 2026
Unprompted review
Night Zookeeper logo

Reply from Night Zookeeper

Hi Ercilia,

Thank you so much for your lovely review!

We’re so happy to hear that your child is enjoying her Night Zookeeper adventure and that it’s helping her imagination shine. Our tutors love reading her work and sharing the feedback with her - it’s just as exciting for them as it is for her! ✨

If you ever have any questions about features, activities, or anything else, please don’t hesitate to reach out to us via email or on social media 🙂

And if you know any other families who might enjoy Night Zookeeper, we’d love for you to share the adventure!

Best wishes,
Team Night Zookeeper

Rated 5 out of 5 stars

Best app

The best app for children to be engaged in English and Math. My child learns in a fun and Productive way. I highly recommend to anyone wanting a positive activity for kids online. The annual membership is a steal!

13 January 2026
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Reply from Night Zookeeper

Hi Clarebel,

Thank you for your review!

We are glad to hear that Night Zookeeper is keeping your child engaged in their learning journey, and they're having fun along the way!

If you ever have any questions about features, activities, or anything else, please don’t hesitate to reach out to us via email or on social media 🙂

And if you know any other families who might enjoy Night Zookeeper, we’d love for you to share the adventure!

Best wishes,
Team Night Zookeeper

Rated 5 out of 5 stars

I teach an 8th grade resource ELA class…

I teach an 8th grade resource ELA class at a rural middle school. The students seem to enjoy the Night Zookeeper site, and I love that they can work independently while I pull small pairings to do their Lexonic Phonics lessons. Anything that keeps them engaged while improving their skills is a win in my book. By the way, I am a 25+ year veteran teacher.

16 January 2026
Unprompted review
Night Zookeeper logo

Reply from Night Zookeeper

Hi Renee,

Thanks so much for your review!

It’s wonderful to hear that your class is enjoying Night Zookeeper and that it’s supporting your teaching journey! We’re so pleased it’s helping with independent learning and that you’re seeing such positive improvements in your students’ skills.

If you ever have any questions about features, activities, or anything else, please don’t hesitate to reach out to us via email or on social media 🙂

And if you know any other families who might enjoy Night Zookeeper, we’d love for you to share the adventure!

Best wishes,
Team Night Zookeeper

Rated 5 out of 5 stars

My kids LOVE IT

My Kids ages 6, 8 & 12 LOVE Night Zoo Keeper!!

16 January 2026
Unprompted review
Night Zookeeper logo

Reply from Night Zookeeper

Hi Mary,

Thanks so much for your review!

We are so happy to hear that your kids are loving their Night Zookeeper adventure!

If you ever have any questions about features, activities, or anything else, please don’t hesitate to reach out to us via email or on social media 🙂

And if you know any other families who might enjoy Night Zookeeper, we’d love for you to share the adventure!

Best wishes,
Team Night Zookeeper

Rated 5 out of 5 stars

Night Zookeeper Second Time Around

Our son did a year of Night Zookeeper and took a break for another year before signing up again. He is thoroughly enjoying taking the lessons and writing his stories. We do recommend this platform.

15 January 2026
Unprompted review
Night Zookeeper logo

Reply from Night Zookeeper

Hi Naida,

Thank you for your review!

We are glad to hear that your son is enjoying his Night Zookeeper adventure and writing some wonderful stories!

If you ever have any questions about features, activities, or anything else, please don’t hesitate to reach out to us via email or on social media 🙂

And if you know any other families who might enjoy Night Zookeeper, we’d love for you to share the adventure!

Best wishes,
Team Night Zookeeper

Rated 4 out of 5 stars

My kids enjoy it

My kids enjoy it and I have seen improvements over the years. I wish they would give me a notice before my renewal so I can change my card but they don’t.

9 January 2026
Night Zookeeper logo

Reply from Night Zookeeper

Hi MD,

Thank you so much for taking the time to leave a review.

We’re really pleased to hear that your children enjoy using Night Zookeeper and that you’ve seen improvements in their skills - that’s wonderful to hear!

I can confirm that for annual plans, we always send a reminder email 7 days before renewal. Looking at your account, I can see that a reminder was sent ahead of your 2025 renewal with the subject line “It’s almost time to start a brand new year on Night Zookeeper! 🎉”.

We’re sorry to hear that you didn’t see this email. Sometimes these messages can be filtered into junk or spam folders, so it may be worth checking there as well.

If you have any further questions or need help with your subscription, please don’t hesitate to get in touch. We’re always happy to help.

Best wishes,
Team Night Zookeeper

Rated 5 out of 5 stars

Great app

Great app, kids love it and is helping to improve their grammar and spelling

10 January 2026
Night Zookeeper logo

Reply from Night Zookeeper

Hi Alison,

Thank you very much for your review!

We are delighted to hear that your kids are enjoying their Night Zookeeper adventure and you've seen an improvement in their skills.

If you ever have any questions about features, activities, or anything else, please don’t hesitate to reach out to us via email or on social media 🙂

And if you know any other families who might enjoy Night Zookeeper, we’d love for you to share the adventure!

Best wishes,
Team Night Zookeeper

Rated 3 out of 5 stars

Content is excellent and my children…

Content is excellent and my children love it. Unfortunately, your app crashes multiple times. Freezes, loses history, etc. It's clear it has technical issues, at least in iOS.

8 January 2026
Night Zookeeper logo

Reply from Night Zookeeper

Hi Claudia,

Thank you for taking the time to share a review.

We’re really pleased to hear that your children love the content and are enjoying their Night Zookeeper adventure!

We’re very sorry to hear about the technical issues you’ve experienced - that’s definitely not the experience we want for our Zookeepers, and we understand that the detrimental impact this can have when their progress is affected.

Feedback like yours is super helpful in identifying where improvements are needed. If you’re able to, we’d really appreciate it if you could contact our support team at support@nightzookeeper.com with a few details (such as your device model and iOS version, and where the crash is occurring), so we can investigate this further.

Best Wishes,
Team Night Zookeeper

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