Product arrived as promised and within the delivery window stipulated although the end of it. Price as very good but website appeared to have same product at two very different prices. Could not fig... See more
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See what reviewers are saying
Good panel of products available to hong Kong. However the negative point is the waiting time for delivery that can be very long to Hong Kong as it’s coming from the US.
Highly mislead that it's a HK store and the phone number and email all are HK numbers and .hk; Then you need to wait over 1 month for the goods to arrive because they sent you from the US by the lowe... See more
Never know about grounding until my friend introduced. After using, I experienced something is working behind. I felt part of my neck pain and frequent leg cramps improved. Even bad sleep seems bett... See more
3.2
Average
109 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 42% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good quality product
Good quality product. Took some time to arrive but pleased with the purchase.
12 July 2024
Unprompted review
Simple procedures
Products arrived as described. Purchase process was simple to follow.
2 July 2024
Unprompted review
Do not recommend this site at all
Do not recommend this site at all. They sent an Order Confirmation email on 4th May, and then email with Shipment update on 13th May with Tracking no.
Emailed them on 27th May for shipment status, no response after 3 days. Up to now now (30th May), I still haven't receive the parcel.
30 May 2024
Unprompted review
Reply from NineLife Hong Kong
Dear Customer,
We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.
Regards,
Swapnil
Ninelife is a scam
I ordered an electronic counter on 3/Feb. They informed me the product I ordered is not available on 13/Feb. Ask me if I can accept another similar product. I replied them yes and tell them to go ahead to send it to me. Then they acknowledged my reply on 18/Feb. After that they didn't send me the counter and didn't reply my email. Please do not buy things from them. It is a scam.
3 February 2024
Unprompted review
Reply from NineLife Hong Kong
Hi Dominic,
We acknowledge that your order was delayed due to receiving a higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance.
Regards,
Swapnil
I was told that my credit card was…
I was told that my credit card was declined but it wasn't and i called to confirm that i would get my order and I did. I already recommended your store to another friend who was looking to purchase miracle fruit in hong kong.
27 November 2023
Unprompted review
Reply from NineLife Hong Kong
Dear Customer,
Thank you so much for the kind words and for recommending us to your friends. Your words made our day. Our whole team sends you warm regards and looks forward to serving you again soon :)"
Regards,
Swapnil
Delivery Problems
Sadly the address I mentioned during the order was cut and so there were some issues when delivering the parcel!
Other than this, all was good!
Best regards
Stefan Hobi
19 December 2023
Unprompted review
Reply from NineLife Hong Kong
Hi Stefan,
We acknowledge that your order was delayed due to a slight delay with the courier partner. We have reached out to the courier partner and they received a higher number of orders, which impacted your delivery. We are monitoring the dispatches, to eliminate such errors in the future. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance.
Regards,
Swapnil
What’s with the lying?
My order keeps getting canceled upon ‘my request’, which is just not true. If for a reason you have to cancel my order (because it is out of stock or something). Just tell me, stop lying about it.
13 August 2023
Unprompted review
Reply from NineLife Hong Kong
Dear Customer,
We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest?
Regards,
Swapnil
Communication is on a timely manners!
1 May 2023
Unprompted review
response is quick once I inquire
response is quick once I inquire, but the delivery took too long. The tracking system not too effective which makes buyer anxious of the delivery.
22 February 2023
Unprompted review
Hot sauce purchase
On one side .. good shopping experience on the other the packing was not that good - as one of the bottles broke .. but that can happen unfortunatly
14 February 2023
Unprompted review
fast delivery by DHL
fast delivery by DH, Packaging well no damaged for the salts.
4 January 2023
Unprompted review
Personal and fast responses to…
Personal and fast responses to questions
Updated regularly. Goods arrived quickly.
3 January 2023
Unprompted review
Pretty quick response
19 December 2022
Unprompted review
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