Product arrived as promised and within the delivery window stipulated although the end of it. Price as very good but website appeared to have same product at two very different prices. Could not fig... See more
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Good panel of products available to hong Kong. However the negative point is the waiting time for delivery that can be very long to Hong Kong as it’s coming from the US.
Never know about grounding until my friend introduced. After using, I experienced something is working behind. I felt part of my neck pain and frequent leg cramps improved. Even bad sleep seems bett... See more
Highly mislead that it's a HK store and the phone number and email all are HK numbers and .hk; Then you need to wait over 1 month for the goods to arrive because they sent you from the US by the lowe... See more
Asks customers to review
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Replied to 50% of negative reviews
Typically replies within 1 month
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4 first aid kits..never arrived!!
Ordered 4 first aid kits. They were meant to be delivered within 7-10 days. After 2 weeks I chased, and was told to wait a further 2 weeks. Over 1 month after ordered I was told they were returned by the courier after an error!!! I don't believe this at all. Terrible service the whole time. Never use this company for any important products.
UPDATED - After receiving my refund I was emailed by Ninelife who had the cheek to request that I amend this review!! I couldn't believe the nerve...why would I amend this??...because they provided me with a refund for items I never received after waiting over 1 month for them...I don't think so...the experience is still the same. AVOID AT ALL COSTS!
FURTHER - I was contacted by Trustpilot asking for more information about this case as Ninelife wanted to know more about it or the review would be taken down....firstly Ninelife know all about it and its a further attempt by them to have this review taken down. I sent Trustpilot all the relevant information, and they did the right thing and verified this review. I wish Ninelife had put as much effort into my order as they have in trying to get this honest review removed.

Reply from NineLife Hong Kong
Fast service
Fast service. When they were not able to obtain our initial selection they came up with an alternative quickly for us.
Their items are much overpriced
Their items are much overpriced. A pack of 3 Loho Pad Thai Sauce asks for HKD393 where I can buy a pack at HKD13 in the Java Road Market. Everything are overpriced. Watch out before you place your orders.

Reply from NineLife Hong Kong
I came across this website during a…
I came across this website during a recent search for a product and I find their products grossly overpriced. I won't recommend buying here as there are other venues with much cheaper options.
Grouding Bedsheeet
Grouding Bedsheeet. Received it quickly and good quality.
It was a pleasant online shopping…
It was a pleasant online shopping experience
It was easy to order snd my grandson…
It was easy to order snd my grandson loves the chocolate vitamins. He is s very fussy eater so we are thrilled with this product
paella set
I ordered a paella set from Nine Life. They kept me updated about delivery and the set came well packaged. The set included the paella pan, paprika, olive oil, saffron, preserved peppers and rice. Basically you only have to add the fresh ingredients to make a delicious paella. Very happy with the purchase. I see that they also have some hard to get ingredients for other dishes. Will definitely buy from them again.
Found what I needed
Found what I needed, took some time to deliver, maybe due to the pandemic.
Fast handling and shipping
Very Happy Love Ninelife ❤️
The best online store for vitamins and supplements, fantastic range of products!
Accurate delivery tracking with sms and email notifications!
Fast international delivery (I'm based in Hong Kong)
Ordered many times from Ninelife and will continue to do so, experienced the same fantastic consistent service, Recommend 110%
❤️
So far ok pls thanks 🙏
The product was as described and came…
The product was as described and came quite quickly, considering COVID. Overall I find the prices too high, especially when factoring freight charge. Only recommend Ninelife for products absolutely Impossible to find elsewhere.
Very good service.
Compare with other brand
Compare with other brand, I trust it better than others, one capsule contains 500mg, which equal to two capsule of other brand, but the price is cheaper than others.
Generally pretty positive
thank you very much for all your…
thank you very much for all your efforts for helping us get the very nice and beautiful product that we wanted.
Good timing to deliver , very efficiey
Good timing to deliver ! Very efficient
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