SharkNinja UK Reviews 

52,675
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 10,295 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times and high-quality appliances, noting that orders often arrive the very next day in secure packaging with automatic warranties. Consumers also deeply appreciate the responsive customer support team, who quickly handle replacements and provide helpful assistance whenever unexpected problems occur. However, some reviewers were not happy with the delivery service, noting frustrating instances where packages were severely delayed or mishandled by the courier. A few people additionally mentioned receiving products with minor defects or experiencing unexpected difficulties when trying to resolve warranty issues.

What people talk about most

Product

Customers expressed great satisfaction with the product, frequently praising the fast delivery, user-friendly... See more

Delivery service

Consumers find delivery service to be exceptional, frequently praising the remarkably fast next-day arrival... See more

Quality

Reviewers highlight positive aspects of quality, noting that goods are excellent and build quality is... See more

Order

Reviewers express great satisfaction with the ordering process, highlighting the intuitive website,... See more

Service

Users describe positive interactions with service, highlighting fast resolution of issues and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent warranty claim sorted. Battery had gone faulty, had to raise RMA fir return through Argos. Unable to contact Argos through phoneline or emaik. Emailed Sainsburys customer services, no reply... See more

Rated 5 out of 5 stars

Delivered less than 24 hours later. Web site easy to navigate, item in stock so no delay there. Bought for a gift and the recipient delighted. The only thing to say is I signed up for text update del... See more

Rated 5 out of 5 stars

Bough Ninja soup maker , as first order got a discount which gave a good saving . I had thought it may be a few days for delivery , later the same day I got updates and then the items was deliver... See more

Rated 5 out of 5 stars

We managed to damage the cable on our new shark vacuum cleaner. We phoned Shark and actually got through straight away to a very helpful person. We explained what had happened and then received the fr... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

53k reviews

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4.5

All reviews

(52,675)

10,301 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reduced price which was great.

I needed a new kettle and liked having the choice of water temperature. I wanted black and luckily that was the model offering a great reduction direct from SharkNinja UK.. Once ordered it was swiftly delivered. Lighter in weight than my previous kettle which is a plus. After using this model for a week I am very impressed.

18 September 2026
Rated 5 out of 5 stars

Absolutely amazing web form

Absolutely amazing web form. Easy to navigate;found product.
Bought as a birthday present.
Now started something as everyone wants one. Grab yours before I grab mine as they might sell out
#ninjaslowcooker#onepanwonder#mumlifemadeeasy#dadlifemadeeasy
If you’re a student, I would also recommend.
Super fast delivery - order by lunch received the following day (morning)

19 September 2026
Rated 5 out of 5 stars

easy to order

It is so easy to order . The product is packed and sent immediately . I have several Shark products and I can recommend them . They are reliable and well made . I have not had a chance to use this product yet, but I’m sure it will live up to the standard of the others.

21 September 2026
Rated 1 out of 5 stars

sent wrong item

sent wrong item thats now been collected(that was easy to be fair) do not seem to be in as much as a rush to send replacement

21 September 2026
SharkNinja UK logo

Reply from SharkNinja UK

Hello Andy,

Thank you for taking the time to leave a review.

We're pleased to hear that the collection of the incorrect item was arranged smoothly. However, we're sorry to hear that you're disappointed with the progress of your replacement order. We understand how frustrating it can be when a resolution does not seem to be moving as quickly as expected, particularly after the incorrect item has already been returned. This is certainly not the experience we would want for our customers. Please contact our Customer Service Team using the link below so we can assist you further and provide an update on your replacement order.

https://support.sharkninja.co.uk/contact-us

Kind regards,
SharkNinja

Rated 5 out of 5 stars

Fantastic customer service

I bought the Shark FlexStyle in December 2024. It recently stopped working so I contacted customer service by filling out the online form. It was a Sunday so I wasn’t expecting a reply for a few days. Within 5 minutes of submitting the form, I had an email to confirm they’d be sending me a replacement. It is now the following day and I have received my replacement! Took about 24 hours to have it in my hands from submitting the customer service form. Genuinely great service and very helpful representatives. Whilst I’m a little disappointed my product broke so quickly (less than 2 years ownership), the warranty on the product means I didn’t have to pay a thing to have it replaced. So happy with the service I have received and would order from here again

21 September 2026
Unprompted review
Rated 5 out of 5 stars

Shark Turbo blade.

Shark Turbo blade.
The item in question had been out of stock.
I was advised immediately when it became available.
Order process very effective and a speedy delivery.
Very impressed.

21 September 2026
Rated 4 out of 5 stars

The process went very smoothly and…

The process went very smoothly and quickly until the machine was unboxed to find the water tank shattered. Looked like someone had kicked the box (?) Replacement arranged following sending proof of damage and unit identity via photos. Item now working well although not yet got coffee beans.

18 September 2026
Rated 4 out of 5 stars

Decent price and very fast delivery but!

Decent price and very fast delivery
It would be helpful if the retailer specified the depth of the pan. Sadly I misinterpreted the website description of height as being the depth of the pan - it was actually the base to the top height of the handle

21 September 2026

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