SharkNinja UK Reviews 

52,309
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 9,364 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service, noting that packages arrive right on time or even the very next day. People also appreciate the supportive customer service team when dealing with warranty replacements or general inquiries. Consumers are thrilled with the high quality of the appliances, highlighting their impressive performance and straightforward online ordering. However, some people mentioned experiencing frustrating delivery delays, missing courier updates, or occasionally receiving incorrect replacement parts. A few reviewers also noted occasional issues with damaged packaging, missing tracking information, or items arriving in a used condition.

What people talk about most

Product

Consumers find product to be positive, highlighting great value and excellent build quality. Many reviewers... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting exceptionally fast shipping... See more

Quality

Reviewers highlight positive aspects of quality, expressing general satisfaction with the excellent build and... See more

Order

People report mixed experiences with order processes. While many consumers praise the very fast service,... See more

Service

Customers consistently note positive experiences with service, highlighting outstanding support and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Called Shark customer support as I had been having issues with my shark upright vacuum cleaner. I had already gone through the troubleshooting manual and still had an issue. The item was within the wa... See more

Rated 5 out of 5 stars

First class service. Our 6 month shark hand held cleaner failed to work after a Full charge. So we reported to you and completed a fault summary on line. You immediately replied and sent us an email... See more

Rated 5 out of 5 stars

My order was showing as delivered but it had not been delivered. The photo the courier took was not my address. Shark Ninja sorted this and within 24 hours I had my delivery. Fantastic customer se... See more

Rated 5 out of 5 stars

I ordered on the Saturday and it came on the Sunday! The vacuum its self is just what I expected and pleased that the battery life enables me to vacuum the whole house (3 bedrooms) as this is the firs... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

52k reviews

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4.5

All reviews

(52,309)

9,923 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very impressed with my new cordless…

Very impressed with my new cordless self emptying stick hoover. replacement for my old one. cleans and picks up much better. i like it has 3 power levels and empties into the holding bin. ordered and received within 24 hours,and automatic registering of the guarantee by Shark as ordered direct from their website.

19 September 2026
Rated 5 out of 5 stars

Great!!

Easy navigating website and super quick next day delivery!! Very pleased :)

18 September 2026
Rated 5 out of 5 stars

Excellent service.

I ordered a new vacuum cleaner on the SharkNinja website at a very good price, had a free accessory included, plus I also qualified for their over 55's discount. I ordered the item at 1130, it was despatched later that afternoon and was delivered 24 hours later. The free accessory was delivered separately and arrived several hours before the vacuum. Excellent service all round.

19 September 2026
Rated 5 out of 5 stars

Great shopping experience

Great shopping experience not my first purchase do like Shark/Ninja products, excellent proformance warranty good if need help C/S knowledgeable snd helpful . Fast free delivery registration done for you when buy direct. Email information from purchase to delivery.Some may say expensive my opinion worth every penny 🌟🌟🌟🌟🌟

19 September 2026
Rated 5 out of 5 stars

Amazing customer service

I made contact because I couldn't find the replacement filter bits on the website. The very quickly got back in touch to say they would send it out to me free of charge - amazing service. I have recently moved from Dyson to Shark on the advice of the sales person in a high street retailer who particularly said that customers were praising the customer service and the shark has a much better warrantee and is generally better value for money. From my experience so far I certainly agree that the customer service is fantastic.

16 September 2026
Rated 5 out of 5 stars

Had to contact you about a broken vac…

Had to contact you about a broken vac you was brilliant but the email only attached 2 photos out of 3 so the complaint only dealt with one part which was done that fast before the other email with the 3rd photo got to you ,waiting to receive contact about that but otherwise brilliant

19 September 2026
Rated 4 out of 5 stars

Cannot follow instructions

Despitd leaving instructions to leave parcel in the porch and front door unlocked,he just dumped it outside and ran off, I just saw him do it as I walked into my lounge from the kitchen. Luckily it was not raining. Obviously cannot follow instructions

18 September 2026
Rated 5 out of 5 stars

Order my shark fan on a Wednesday…

Order my shark fan on a Wednesday received it 9.15am the next day . Bought 2 shark fans from Costco at the time £90 each . But wanted one more in lovely pink this time . With 30% off the price. The only thing shark should change is a way to get into the front to clean the blades. As you can’t with this fan.

19 September 2026
Rated 5 out of 5 stars

Fantastic service

We had an issue with one part of our vacuum cleaner. The problem was sorted in a couple of days. A new part was sent out. From the first email being sent, to the new part being delivered, was less than a week.

19 September 2026
Rated 5 out of 5 stars

The service was great

The service was great, I ordered on Sunday evening and received my ninja on Wednesday the same week. I also received some discount codes that helped me a lot. Thanks Shark/Ninja i love all 5 of my products I have received from you this past few years.

18 September 2026

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