Excellent service. I had an issue with my Ninja airfryer. A person from the technical department spoke me through a few tests to see what was going on. We found the fault and I got a replacement part.... See more
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About Ninja Kitchen UK
Written by the company
Ninja Kitchen
Discover the ideal Ninja for your kitchen, where cutting-edge blenders, food processors, and all-in-one cooking appliances inspire quick and effortless preparation of delicious, nutritious meals and drinks.
Whether you're entertaining guests, supporting your fitness routine, or satisfying a hungry family, Ninja's innovative kitchen appliances are designed to make it a breeze. Ready to make yours a Ninja Kitchen?
Shop Airfryers Shop Multi-cookers Shop Woodfire Electric BBQ Shop Creami Shop Offers Contact UsFree Next Day Delivery
7 days a week*
Automatic 2-Year Guarantee*
Confidence in our design and quality
30 Day Returns
Free returns on main units
Pay-in-3
Shop now, pay later with Klarna
Contact info
3150 Century Way, LS15 8ZB, Leeds, United Kingdom
- 08008620453
- customerservice-uk@sharkninja.com
- ninjakitchen.co.uk
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Customer service very poor,cancelled order.
Order was misplaced first time round. Contacted ninja on the phone to be helped in ordering again. Then my order got cancelled for no reason at all and had to wait to be reimbursed.

Reply from Ninja Kitchen UK
Lost a part and we looked it up and…
Lost a part and we looked it up and ordered the replacement. Very happy with the price, customer service and delivery time 😁
Easy to navigate website
Easy to navigate website, and next day delivery. Packaging was great. Always a brand you can trust.
Very poor on an induction hob
The quality of these pans is good in use. However, the primary reason for the purchase was our move to an induction hob. I assumed for months that the issue was the hob itself, as it takes ages to heat a pan of water. Having just bought an £8 pan to test it, it turns out that these Ninja pans are really not effective on an induction hob - they work, but they are very poor. It’s doubtless too late to swap them now and I wish I’d done the test sooner. So, beware assuming that because something says it’s induction compatible, that it means that they are any good. It doesn’t and we will now have to buy new pans, having committed hundreds to this set. A shame, as apart from this major issue, they are nice to use.
Airfryer
A really useful and functional Airfryer which we now use for at least a third of our cooking.
Bought it for my son and his fiancé for…
Bought it for my son and his fiancé for their new home. We have one and love it. So we treated them. Ninjas are awesome.
Very speedy delivery
Very speedy delivery, well packaged. Next day delivery despite me ordering on a bank holiday!
It's a great bit of kit and a name you…
It's a great bit of kit and a name you can trust
Great service
Great service as ordered Monday and got delivered Tuesday afternoon. Already enjoying testing out what it can do.
Ninja Creami swirl potential health danger
I purchased the Creami swirl in November. I always wash every tool immediately after use as I have a granddaughter with a dairy allergy. I recently noticed an earthy smell in the kitchen similar to a mouldy potato. Finally found that it was coming from the ice cream maker. When I removed the outer bowl lid the very thin rubber seal contained dried residue of ice cream obviously causing a build up of bacteria! All the tools get a thorough clean in soapy water but this ring was not noticeable at all. I contacted Ninja with no response. I have 4 other Ninja appliances which I am satisfied with but this machine is a complete let down. As it was only purchased in November. I expect a refund for an item not fit for use and also very dangerous in view of the bacteria issue and the effect on people with allergies.
Mixed review
Mixed review! The machine I bought was terrible (Ninja Prestige DualBrew). Would avoid if you want a robust machine.
My machine leaked constantly after only 1 use which was really disappointing as otherwise it worked well to dispense coffee from both sides. The machine itself is not very strong and felt quite flimsy compared to other machines I have used. Customer Service arranged for a new machine e bug then cancelled it without explanation. I then had to argue with them in order to get a refund. Once processed, this was done quickly - up until this point, my experience has been rubbish with them. I subsequently left a review on their website, which they have taken down as the review (a negative one) “did not meet the website guidelines”.

Reply from Ninja Kitchen UK
Great items even managed to get on…
Great items even managed to get on offer so best price
Anything Ninja is first class
Anything Ninja is first class! My kitchen is full of Ninja!
The pizza oven is outstanding!! Totally brilliant xx
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