Ninja Transfers Reviews 

3,235
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 536 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, noting their durability, professional appearance, and vivid colors, which are easy to use for various projects. Many consumers highlight exceptional customer service, with staff described as helpful, knowledgeable, and responsive in assisting with orders and resolving issues. The straightforward ordering process, including features like automatic background removal, is also appreciated. However, some customers noted issues with delivery, including slow shipping, damaged packages, or orders that never arrived. A few people also experienced problems with order accuracy, such as missing material, incorrect designs, or transfers failing to adhere. A small number of reviewers reported dissatisfaction with customer service, describing it as argumentative or unhelpful.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers expressing satisfaction with the... See more

Order

Reviewers mention ambiguous feedback about order, with some customers expressing satisfaction with the... See more

Quality

Consumers find quality to be positive, with many reviewers praising the vivid prints, exceptional quality,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many praising fast shipping and timely... See more

Customer service

Customers consistently note positive experiences with customer service, often describing it as the best they... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was looking for stickers to place on coffee mugs for a family function. The Ninja stickers ended up being a perfect solution! I was concerned about some thin lines and small text on a transparent ba... See more

Company replied

Rated 5 out of 5 stars

I have worked with UVDTF from other suppliers before and it was always a huge struggle; brittle stickers that cracked or would not lift from the backing or poor adhesion despite all my best efforts. I... See more

Company replied

Rated 5 out of 5 stars

1. I could not believe how easy it was to order these UV DTF PermaStickers! I just uploaded the JPG and the order page automatically removed the background. 2. They look professional and have a... See more

Company replied

Rated 5 out of 5 stars

As a beginner in this market, the team worked with me to guide me to the right product for my application. They are quick to respond, extremely knowledgeable in their product, experts at production an... See more

Company replied


Company details

  1. Custom T-shirt Shop
  2. Craft shop
  3. Custom label printer

Written by the company

Premium digital DTF (Direct-to-Film) transfers at wholesale prices for print shops, brands, and side hustlers.

100% Satisfaction Guarantee

Expect More, Worry Less

Expect More, Worry Less
If for any reason you're not completely satisfied, let us know within 45 days of delivery and we'll make it right.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(3,235)

480 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Shipping took a week longer than…

Shipping took a week longer than promised and I had to make an emergency run to staples to print stickers in a pinch to make it to the event I printed these for.

I requested these to be thru-cut circles but instead they came with tacky peel tabs with a black border around the circle kiss-cut sticker, I had specifically built bleed into my file to be used with information about my file, but these guys seem to print their products using an automated workflow with likely no human intervention, or at least no professional Prepress intervention.

The material is good enough quality though. I work at a print shop, so I could easily have produced these myself for way cheaper and way higher quality, but I'm trying to network with other companies and didn't want to sabotage myself.

22 April 2026
Unprompted review
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Reply from Ninja Transfers

Hey Duncan, I'm sorry to hear our workflows didn't quite mesh on this one. If you reach out directly with with your order details I'd be happy to see how we can get things to better align - andres@ninjatransfers.com.

Best,

Andres | Ninja Customer Care

Rated 5 out of 5 stars

I have ordered several times now and…

I have ordered several times now and have been extremely happy with every order! I have also had to order a few last minute using 2 day shipping and they have delivered on time every single time! Will continue being a frequent customer!

23 April 2026
Unprompted review
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Reply from Ninja Transfers

Thanks so much for your feedback, Audrey! We're glad every order has met your expectations and that our team could deliver on time even for those last minute needs, and we truly appreciate your continued support!

Rated 5 out of 5 stars

Seamless experience

Seamless experience. Everything from the gang sheet creation to delivery was smooth. I received my order exactly when I expected and packaging was great. I even received a patch sample.

22 April 2026
Unprompted review
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Reply from Ninja Transfers

Thanks for your review, Melissa! We're glad the process was smooth from start to finish and that everything arrived on time with those extra touches included!

Rated 1 out of 5 stars

First time ordering and it is the worse…

First time ordering and it is the worse experience I’ve ever had. I’ve been patient and thought I would have my order on time. The shipping sucks. My package has been stuck for days. They supposedly reshipped it and it’s been 24 hours and still no update. They claimed it has been shipped but I guess they mean the label has been created. So within a full day, the package hasn’t been picked up. Very frustrating. Just order months in advance because they will not deliver on time.

21 April 2026
Unprompted review
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Reply from Ninja Transfers

Hi Bri, I'm sorry to hear that's been your experience. If you'd like a fresh set of eyes on the situation, I'd be happy to review and get to the bottom of what's going on with that. You can reach me directly at andres@ninjatransfers.com.

Best,

Andres | Ninja Customer Care

Rated 5 out of 5 stars

GREAT PRINTS AND CUSTOMER SERVICE

Ordered several times and a great experience everytime!
I did not receive one of the orders (not their fault, mailing company) and they even resent it to me at zero cost!! Will continue to use

2 April 2026
Unprompted review
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Reply from Ninja Transfers

Thanks for sharing this, Patrik! We're glad you've had consistently great experiences and that our team could quickly make things right and keep you taken care of!

Rated 5 out of 5 stars

Ninja Transfers & Carlin went above and…

Ninja Transfers & Carlin went above and beyond to make sure I got my order correct after I did not correctly order the first two times. This is my first time ordering so I wasn't familiar with the process. I really appreciated the extra swag thrown in with each of my orders. I can't wait to order again. The expeditied delivery got here just in time, too. The quality of the prints were awesome.

22 April 2026
Unprompted review
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Reply from Ninja Transfers

We appreciate your feedback, Roses! We're glad Carlin could help get everything sorted and that you loved the quality, fast delivery, and extra touches, and we look forward to your next order!

Rated 1 out of 5 stars

If I could give 0 stars i would

If I could give 0 stars i would. I order 3 transfer for my daughter's college signing day. I ordered a proud mom, proud dad, and proud aunt designed transfer. The first order I received all the transfers said proud mom. I called and told them their mistake and was told they would correct and resend. I call back shortly later and felt the sizes I originally pick maybe too big and asked if they could adjust the replacement order. I was old that they could do that and send them out. When I received the replacement order, they had send me all proud mom transfer again. I called back and was told that they will overnight the correct one. I asked the lady 3 times, is she sure that the correct transfers will be sent. She said yes I have noted it that you need proud aunt and dad reprinted. They were overnighted and when I got them out of the mail, they were all proud mom for the 3rd time. At this point I was beyond mad. I called and spoke with a supervisor that assured that the correct ons would be sent this time. I'm waiting to see if they will come.

18 April 2026
Unprompted review
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Reply from Ninja Transfers

Hey Shanta, this isn't the experience we want anyone to have and I take this seriously. I'd like to look into this personally. Please reach out to me directly at andres@ninjatransfers.com and I'll get it sorted.

Andres | Ninja Customer Care

Rated 1 out of 5 stars

WARNING! POOR QUALITY

WARNING!! Do not order these transfers, I order several puff ink transfers and they are all defective, after following the exact instructions for applications they crack upon wearing even before washing. Their customer is not helpful and would not refund. I'm out the money on blanks, plus all the refunds I had to issue to upset customers. Writing this to save you the headache I had!

16 April 2026
Unprompted review
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Reply from Ninja Transfers

Hey there, sorry to hear about this experience. Puff ink transfers cracking before washing isn't something that should happen, and I'd like to take a closer look at what went wrong. If you're open to it, please reach out to me directly at andres@ninjatransfers.com with your order number and photos of the affected prints. I want to make sure this gets a proper review.

Andres | Ninja Customer Care

Rated 5 out of 5 stars

Great Service

I had an issue with an order, and they responded to my email at 10 pm to help resolve it. They were extremely fast at fixing the issue and having a new batch reprinted and mailed to me. Their customer service is always 10/10.

12 April 2026
Unprompted review
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Reply from Ninja Transfers

Thanks so much for your feedback! We're glad our team was able to quickly resolve the issue and get a new order out to you, and we appreciate your continued trust in our service!

Rated 5 out of 5 stars

Fast shipping!

Fast shipping, and accurate printing!

14 April 2026
Unprompted review
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Reply from Ninja Transfers

Thanks for your review, Dee! We're glad the fast shipping and accurate printing met your expectations!

Rated 5 out of 5 stars

Super fast service

Super fast service. My prints looked great. My 1st order was jacked around by UPS and Ninja made it right quickly.

14 April 2026
Unprompted review
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Reply from Ninja Transfers

Thanks for your review, Charlie! We’re glad the prints looked great and that everything was made right quickly after the shipping issue!

Rated 5 out of 5 stars

5 great I love it

5 great I love it

12 March 2026
Unprompted review
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Reply from Ninja Transfers

Thanks for your review, Justin! We’re glad you loved it and had a great experience!

Rated 5 out of 5 stars

"I recently placed an order with Ninja…

"I recently placed an order with Ninja Transfers and had an incredible experience. An employee named Trey went above and beyond to help me. He stayed on the phone and talked me through the entire process step-by-step. He was courteous, kind, and incredibly patient. I haven't seen this level of customer service in a long time, and it’s clear why this company is rated so highly. I will definitely be a returning customer!"

15 April 2026
Unprompted review
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Reply from Ninja Transfers

Thanks so much for your feedback, Sam! We're glad Trey could guide you through the process with patience and care, and we look forward to working with you again!

Rated 5 out of 5 stars

Excellent!

My first purchase got lost in transit but customer service quickly expedited another order for me and even threw in some extras! They came out great! Would definitely buy from here again 😊

15 April 2026
Unprompted review
Ninja Transfers logo

Reply from Ninja Transfers

Thanks so much for your feedback, Karla! We’re glad our team could quickly resolve the shipping issue and make it right with a replacement and extras. Happy to hear everything turned out great, and we look forward to your next order!

Rated 5 out of 5 stars

This my first time trying place order…

This my first time trying place order for DTF and T-Shirt. I really Love❤️ NINJAS TRANSFER because you get speak to someone over the phone Agent MANDY 😊she guide me with the steps how I want to size the DTF Design for XL T-shirt I had to do it on my own Mandy just gave me steps. So if you need a Size:
XL T-SHIRT
Width 12.50 inch and Height 12.50 inch

Mandy guide me thru the payment plans that they have offer I am so excited to get my order.

But shipping fee is you have to chose
😞 it’s no free shipping

14 April 2026
Unprompted review
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Reply from Ninja Transfers

Thanks for sharing this, Mashera! We’re glad Mandy could guide you through sizing and payment options and make your first order feel smooth, and we appreciate your feedback on the shipping choices as well!

Rated 5 out of 5 stars

Representative took a personal interest in my objectives.

The representative was extremely courteous in walking me through the steps that I needed to take to achieve my objectives on quality and timing.

13 April 2026
Unprompted review
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Reply from Ninja Transfers

Thanks for sharing this, Kirk! We’re glad our representative could provide courteous and attentive guidance to help you achieve the quality and timing you needed!

Rated 5 out of 5 stars

If ever I’m not satisfied with my…

If ever I’m not satisfied with my prints, Ninja transfer always makes it right. Best customer service I’ve experienced by far with any business. Never a disappointment. Will continue to use Ninja transfer over other competitors. Keep up the good work!

11 April 2026
Unprompted review
Ninja Transfers logo

Reply from Ninja Transfers

We appreciate your kind words, Alfred! We’re glad our team consistently makes things right and delivers the level of service you can count on, and we truly value your continued support!

Rated 5 out of 5 stars

Easy

Website was easy to navigate

13 January 2026
Unprompted review
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Reply from Ninja Transfers

Thanks for your review, Giussepi! We’re glad you found the website easy to navigate and use!

Rated 5 out of 5 stars

Very good quality love the fast…

Very good quality love the fast shipping thank you Ninja transfers for your amazing products

10 April 2026
Unprompted review
Ninja Transfers logo

Reply from Ninja Transfers

We appreciate your kind words, Maria! We’re glad you loved the quality and fast shipping, and we truly appreciate your support!

Rated 5 out of 5 stars

Assistance

I had a few questions and spoke to a wonderful representative by the name of Nicole. She was kind, patient and knowledgeable. Nicole is an absolute gem and handled my issues with ease.

9 April 2026
Unprompted review
Ninja Transfers logo

Reply from Ninja Transfers

Thanks for sharing this, Ayisha! We’re glad Nicole could provide kind, patient, and knowledgeable support and make your experience a smooth one!

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