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www.ninodirect.com Reviews 805

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TrustScore 3.5 out of 5

3.6

Consultant
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Rated 5 out of 5 stars

Jade was very helpful. What a lovely, happy and polite person she is. Nothing was too much trouble for her. Talking to her from Australia, which I wasn't expecting. I expected an email back in re... See more

Rated 1 out of 5 stars

Ordered a NINO card at the end of August 2024. got an email saying dispached but never received the tiem. No tracking information or any kind of communication and it's the beginning of October now. S... See more

Rated 5 out of 5 stars

I had my query dealt with by a SUPBERB customer service person, NASH. She was polite, attentive, patient, helpful and clear in her explanation of what was required from me, in order to achieve... See more

Rated 5 out of 5 stars

I completed the online form ok, but had trouble uploading the documents needed I called the helpline - answered straight away, who helped be immediately called back to confirm all was done proper... See more

Company details

  1. Consultant

Written by the company

Welcome to www.ninoDirect.com, your destination for seamless facilitation of UK National Insurance number acquisition. We specialize in expertly guiding individuals worldwide through the process of obtaining and updating their HM Revenue & Customs (HMRC) records, ensuring swift issuance of confirmation letters. Our dedicated team of professional advisors stands ready at our direct call centre, offering personalized guidance and support whenever you need it. We pride ourselves on our unwavering commitment to delivering unparalleled service, consistently striving to exceed our clients' expectations. At www.ninoDirect.com, we uphold a steadfast promise encapsulated in three core values: Simplicity, Speed, and Reliability. Our mission is to simplify the process, expedite your requests swiftly, and be a reliable partner throughout your National Insurance journey. As a service provider offering a suite of online services, we aim to streamline your experience. Discover the breadth of our services available at www.ninoDirect.com, tailored to meet your specific needs. For any inquiries or assistance, please don't hesitate to reach out to us at +44 (0) 333 014 7210 / info@ninodirect.com. We are here to ensure your National Insurance journey is as smooth and efficient as possible. Thank you for choosing [Your Company Name] for your National Insurance needs.

Contact info

3.6

Average

TrustScore 3.5 out of 5

805 reviews

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Replied to 44% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

sent e mail this Morning from

sent e mail this Morning from Australia, received a phone call just after 9am UK Time, very much appreciated. the person on the phone was very understand , 10 0ut of 10 for manners

11 July 2023
Unprompted review
Rated 5 out of 5 stars

Clear, quick and easy

Nash was very helpful, polite and patient. My questions were answered clearly and the application was completed quickly.
A very positive experience.
(Unlike a lot of other online/telephone support services.)

6 July 2023
Unprompted review
Rated 5 out of 5 stars

and got…

I called this morning and got through to Nash .She was wonderful to deal with I'm not technical at all .She had great patience and helped me complete my application .She was so kind and I would like to commend her

20 June 2023
Unprompted review
Rated 5 out of 5 stars

Amazing

The timing, cordiality and speed was amazing. You usually expect something in 48 hours, but 10min is amazing. Thank you very much indeed

19 June 2023
Unprompted review
Rated 5 out of 5 stars

I needed proof of my NI for work

I needed proof of my NI for work. I noticed HMRC PDF didn't have a date on the letter and I didn't know if that was required. I also couldn't find a way to ask HMRC for a replacement card. I sent off to NINO Direct for the full package, letter and plastic NI card, for £35. The order was made last Friday 9 June. The letter and card arrived this morning, Tuesday 13th June, so well within a week. Thank you ninodirect.com. for your fast and complete service.

13 June 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service!

The lady I spoke to this morning,I think her name was Nash, was fantastic, very polite, friendly and helpful. She made the process very easy to complete.
I would very much recommend this service to anyone.
Thank you.

12 June 2023
Unprompted review

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