Bought directly in the shop in Blarney Business Park and it was a nice experience. The employee was very friendly and helpful. This was a 5-star experience. However, the delivery was not. The deliv... See more
Company replied
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I was disappointed with the delivery time as I paid nearly €10 for next day delivery but did not r receive it next day it took 3 days
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The product is excellent. I deducted one star because my online order was‘mislaid’ until I chased it up. However, once the problem was sorted, delivery was fast.
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Website was easy to negotiate. Set up an account and ordered within minutes. Part order was available and delivered speedily. Other part was out of stock and it stated expected delivery date. I... See more
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Company details
- #112 of 134 best companies in Kitchen supply shop
- #69 of 93 best companies in Kitchenware Shop
Contact info
United Kingdom
- nisbets.ie
4.3
Excellent
1K reviews
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Reply from Nisbets Ireland
Thank you for sharing your positive experience with us; we appreciate it.
Shipping times not reliable
I ordered two weeks ago. I was aware some items are available right away, others had a 5 to 8 working days timeline on them. Now, over two weeks after ordering only half the order was delivered. The other half wasn't even shipped. I had no communication from Nisbets, reached out and was told the articles are coming from their UK warehouse to the Irish one and will then be shipped to me and that can take up to three weeks. Nisbets offered to cancel and refund the order. That's fair but a better communication would have been preferred.
4 May 2026
Reply from Nisbets Ireland
Thank you for your feedback, and I’m sorry for the delay and lack of communication. While some items do have longer lead times, we should have kept you better informed throughout.
I’m glad the team offered a refund option, but we fully take on board your point about better updates. We’re reviewing this to improve going forward
Regards
Colm Nisbets Ireland
Reply from Nisbets Ireland
Thank you for sharing your positive experience with us; we appreciate it.
Excellent service and very personal and…
Excellent service and very personal and attentive staff at Moore Street shop. Delivery was on time and also excellent.
7 May 2026
Reply from Nisbets Ireland
Thank you so much for your kind words!
We’re delighted to hear that you had such a positive experience with our team at the Moore Street shop
We’re also very glad that your delivery arrived on time and met your expectations. Your feedback truly means a lot to us.
Reply from Nisbets Ireland
We’re so pleased to hear that you found our delivery driver friendly and helpful we’ll be sure to pass on your kind words. It means a lot to us that your experience was a positive one, and we truly appreciate you taking the time to let us know.
Reply from Nisbets Ireland
Thank you for sharing your positive experience with us; we appreciate it.
RELIABLE AND VERY EFFICIENT WITH EACH…
RELIABLE AND VERY EFFICIENT WITH EACH ORDER I HAVE PLACED.
7 May 2026
Reply from Nisbets Ireland
Thank you for your lovely feedback! We’re really glad you had a great experience and truly appreciate you taking the time to share it.
These are small individual enamel trays. I love them. Very good value
Ordered late on a Friday and arrived on Saturday morning. Amazing! Most efficient!
7 May 2026
Reply from Nisbets Ireland
Thank you for your lovely feedback! We’re really glad you had a great experience and truly appreciate you taking the time to share it.
Very efficient service
30 April 2026
Reply from Nisbets Ireland
Thank you for your lovely feedback! We’re really glad you had a great experience and truly appreciate you taking the time to share it.
Reply from Nisbets Ireland
Thank you for your review. We really appreciate your feedback.
Excellent as always
Excellent, prompt service as always, with high quality products and good value
3 May 2026
Reply from Nisbets Ireland
Thank you for your review. We really appreciate your feedback.
service is very good.
5 May 2026
Reply from Nisbets Ireland
Thank you for your review. We really appreciate your feedback.
Very fast service from start to finish
Very fast service from start to finish, it was only two days to delivery.
5 May 2026
Reply from Nisbets Ireland
Thank you for your review. We really appreciate your feedback.
Reply from Nisbets Ireland
Thank you so much for your kind feedback!
We’re delighted to hear you’re happy with your cooler Even better to hear that your family members are planning to order too, that really means a lot to us.
If there’s anything we can help with in the future, please don’t hesitate to get in touch.
Colm Nisbets Ireland
Experience good
Experience good. I ordered 2 items only 1 has arrived. The other item due in a week or 2.
3 May 2026
Reply from Nisbets Ireland
Thank you for your feedback, we’re glad to hear your experience has been positive so far.
If you need any further updates in the meantime, please don’t hesitate to get in touch.
Great product range
Great product range. Competivive pricing. Quick delivery. The additional shelves ordered were incorrect and were speedily replaced with the correct ones, but only after 4 e-mails managed to escalate to a manager.
30 April 2026
Reply from Nisbets Ireland
Thank you for your feedback and for your kind comments on our product range, pricing, and delivery.
We sincerely apologise for the inconvenience caused with the incorrect shelves and for the delay in resolving the issue. While we’re glad the correct items were ultimately supplied promptly, it’s disappointing to hear that it took multiple emails before the matter was escalated appropriately.
This is not the level of service we aim to provide, and we are reviewing our processes to ensure quicker resolution times and better communication going forward.
We truly appreciate your patience and your business
A big fail in customer service
One part of my order arrived in good time. Then I got a message from my card company to say that Nisbets had refunded me an amount which turned out to be the price of the second part of my order. 'scratches head' .... no word from Nisbets themselves ? does that mean my order is cancelled ? what's the story ?
So I went ahead an ordered the second item from another company as no contact at all from Nisbets, a big fail in customer service.
4 May 2026
Reply from Nisbets Ireland
Thank you for bringing this to our attention, and I’m very sorry for the confusion regarding your order.
To clarify, we only take payment at the point of dispatch. If part of an order has not yet been shipped, the initial authorisation on your card may be released or appear as a refund by your card provider. This can understandably look like the order has been cancelled, even when that isn’t the case.
That said, we completely understand how, without any direct update from us, this would be confusing and frustrating. We sincerely apologise for not communicating this clearly and for the resulting experience, which fell short of the service we aim to provide.
Thank you again for your feedback
Colm Nisbets Ireland
Everything fine until you have a problem
Only received half my order from dpd, was supposed to arrive in 4-7 working days, took 3 weeks. Half was missing they fob you off saying you'll have it in a few days. Then when you query where it is they tell you 3 months delay.
Spent €500 on a microwave in Covid, it broke after a week, they said they would get it collected, that never materialised either. They will tell you anything to get you off the phone.
27 April 2026
Reply from Nisbets Ireland
We’re very sorry to hear about your experience and the delays with your order.
We understand how frustrating it must have been to receive only part of your delivery, followed by changing timelines and a lack of clear communication. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused.
We are currently looking into this matter as a priority, and a member of our team will be reaching out to you today with a full update.
Thank you for your patience, and again, we’re sorry for the issues you’ve encountered.
Good service.fast delivery this is…
Good service.fast delivery this is second time I am buy the fridge with them.i will repeat oder next time. Very recomended
4 May 2026
Reply from Nisbets Ireland
Thank you very much for your kind feedback. We’re delighted to hear you were happy with both the service and the fast delivery. It’s especially great to know this is your second time purchasing a fridge from us. We truly appreciate your repeat business and recommendation, and we look forward to serving you again next time.
It was easy to order online and the…
It was easy to order online and the items were delivered very quickly.
27 April 2026
Reply from Nisbets Ireland
Thank you for your review. We really appreciate your feedback.
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