Absolutely brilliant service and a fantastic bed! Ordered on Thursday evening, and the very next morning a really nice chap, Damian, called to arrange delivery. To my surprise, he delivered i... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Incredible service as always by Nodax! I don’t normally leave reviews, but just had to with this incredible company. They answered all my questions super quickly and went above and beyond in their ser... See more
Company replied
The beds from Nodax are excellent. I had a double for about 12 years and I moved alot. It always stayed completely stable and in perfect condition, and was very easy to take down and put up. I then bo... See more
We've had a Nodax bed for over 5 years and it is still in excellent condition. We recently moved house and unfortunately lost two of the bed's supporting legs during the move. We contacted Nodax to as... See more
Company replied
Company details
Written by the company
At Nodax, we believe that strong, beautiful furniture begins with a solid foundation — not just in design, but in the story behind it. From the very beginning, we’ve been driven by one simple purpose: to create handcrafted wooden bed frames that are strong, timeless, and made to last. Today, we still honour that same commitment to care, quality, and craftsmanship. While our product range has expanded to include underbed drawers, bedside cabinets, chests of drawers, wooden dog beds, and other bedroom essentials, we’ve never lost sight of our values. Every piece of furniture we make is handmade in the UK, crafted with care, and backed by our 10 year guarantee. We don’t just build beds — we build trust, and that’s what keeps our customers coming back. We’re proud of our journey — and even more proud to serve people who value long-lasting quality, thoughtful design, and genuine customer care. Thank you for being part of the Nodax story.
Contact info
Cornfields Barn 1, Sibleys Lane, CM6 2NU, Thaxted, United Kingdom
- 07926223398
- sales@nodax.co.uk
- nodax.co.uk
4.9
Excellent
328 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great quality and value for money
Great quality and value for money. Fast delivery, highly recommended!
11 July 2024
Reply from Nodax UK Ltd
Dear David,
Thank you for your fantastic feedback! We're thrilled to hear that you found our product to be of great quality and value and appreciated the fast delivery. Your recommendation means a lot to us.
Kind regards,
Magda
Nodax UK Ltd
Friendly customer support
Friendly customer support, delivered on time, no fuss, great product
5 July 2024
Reply from Nodax UK Ltd
Dear Jim,
Thank you for your fantastic feedback! We're delighted to hear that you had a great experience with our customer support and timely delivery and that you're enjoying the product. If you need anything else, don't hesitate to reach out.
Kind regards,
Magda
Nodax UK Ltd
Great customer service when I called…
Great customer service when I called with a query - offered options and advice. Very fast delivery. No hassle purchasing. Very happy with product.
2 July 2024
Reply from Nodax UK Ltd
Good Morning,
Thank you for sharing your positive experience with us. We're delighted to hear that you received great customer service, quick delivery, and helpful advice when you called with a query. It's wonderful to know that you're very happy with the product and found the purchasing process hassle-free.
Your satisfaction is our top priority, and we appreciate your kind words. If you have any further questions or need assistance, please don't hesitate to reach out.
Best regards,
Magda
Nodax UK LTD
Brilliant product & service
I would not hesitate to recommend this company. The product and customer service were nothing short of impeccable. I love the bed it is sturdy and well made. We were offered a free assembly which we accepted and Damian worked hard taking all packaging with him.
5 July 2024
Unprompted review
Reply from Nodax UK Ltd
Good Morning,
Thank you so much for your wonderful feedback. We are thrilled to hear that you are satisfied with both the product and our customer service. Your kind words about the bed and Damian's assembly work are greatly appreciated.
We strive to provide impeccable service and high-quality products, and it’s always rewarding to hear that we have met your expectations. If you need any further assistance, please do not hesitate to reach out.
Best regards,
Magda
Nodax UK LTD
Amazing service
I spoke to Damian before putting the order in to see if the bed could be assembled by the company - it could. They even said they would put the new mattress on it (and that had been bought elsewhere). I asked for a set time on a particular day and I got it (8am). Indeed they were there on time. I got photos of the assembled bed and the old bed was taken outside. They packed away all packaging - including that of the mattress - into their car. Initially this company was not going to remove the old bed as they didn't use a van but I was let down by the waste removal company I had arranged and Damian said they could fit in it the car. We agreed a price and everything was taken away. I was sent a photo of the old bed and mattress in the skip at the recycling centre so I did not have to worry about fly-tipping. I must say it was a hassle-free experience and they went above and beyond to help out. I fully recommend them.
8 July 2024
Unprompted review
Reply from Nodax UK Ltd
Dear Marie,
Thank you so much for taking the time to share your detailed feedback.
We are thrilled to hear that your experience with Damian and our team exceeded your expectations. It’s wonderful to know that the bed assembly, mattress setup, and the removal of the old bed and packaging were all handled smoothly and professionally.
We strive to provide hassle-free and comprehensive services, and it’s gratifying to hear that we could accommodate your specific needs, including the punctual arrival and the extra step of taking your old bed to the recycling centre. Your recommendation means a lot to us and reinforces our commitment to exceptional customer service.
If you ever need any further assistance or have more questions, please don’t hesitate to let us know. We look forward to serving you again.
Best regards,
Magda
Nodax UK Ltd
The headboard has a scratch about 2cm…
The headboard has a scratch about 2cm long. The assembly instructions are good. I think it would be useful to supply pads for the bottom of the legs to protect wood and vinyl floors from scratching.
27 June 2024
Reply from Nodax UK Ltd
Good Morning,
Thank you for your feedback. We apologize for the scratch on the headboard. Your suggestion to supply pads for the bottom of the legs to protect wood and vinyl floors is very helpful, and we will consider this for future improvements. We're glad to hear that the assembly instructions were good.
Don't hesitate to get in touch with us regarding the scratch on the headboard at nodax.office@gmail.com, and we will assist you further. Thank you again for your valuable input.
Kind regards,
Magda
Nodax UK LTD
Good product awful delivery experience
The bed quality is good and the service over the phone excellent. However I am removing stars because of the awful delivery, on the initial delivery the delivery guy was rude and missed one box and when they sent the second delivery with the missing box the concierge informed me later someone just dumped a box in reception and not received by anyone. Packages were delivered by DX.
24 June 2024
Reply from Nodax UK Ltd
Hello Victor,
Thank you for your feedback. We're delighted to hear that you are pleased with the bed quality and our phone service. We sincerely apologize for the delivery issues you encountered. The behaviour of the delivery personnel and the mishandling of your package are unacceptable. We use a courier service to deliver our handmade products, and we will be addressing these issues with the DX Freight courier immediately to prevent such problems in the future. Thank you for bringing this to our attention, and we appreciate your patience and understanding.
Kind regards,
Magda
Nodax UK Ltd
Reply from Nodax UK Ltd
Hello Terri,
Thank you for your feedback! We're thrilled to hear that your order arrived on time, was easy to assemble, and looks great. Enjoy your new purchase!
Kind regards,
Magda
Nodax UK Ltd
Reply from Nodax UK Ltd
Dear Joanna,
Thank you so much for your kind words!
We're thrilled to hear that you're happy with how quickly your order arrived. If you have any other questions or need further assistance, please don't hesitate to let us know. We appreciate your support!
Best regards,
Magda
Nodax UK Ltd
Reply from Nodax UK Ltd
Dear Nibi,
Thank you for your feedback! We're pleased to hear that the delivery was quick, that you found the assembly easy, and that the product was steady.
If you need any further assistance, please let us know.
Kind regards,
Magda
Well made, sturdy and stylish under bed drawers
From ordering to delivery it was very quick. The quality of the drawers is high and they feel strong and sturdy, nothing flimsy about the design.
Slight fiddly bit putting them together on my own but that’s not a cause for concern and once put together simply slide under the bed.
31 May 2024
Reply from Nodax UK Ltd
Dear Jacquie,
Thank you for your detailed review! We're delighted you found the under-bed drawers well-made, sturdy, and stylish. It's great to hear that the ordering and delivery process was quick and efficient. We appreciate your feedback about the assembly, and we're glad to know that the drawers fit perfectly under the bed once assembled.
If you need further assistance, please don't hesitate to reach out.
Kind regards,
Magda
Nodax UK LTD
Reply from Nodax UK Ltd
Dear Gwen,
Thank you for your feedback on the Nodax Aurora Double Bed! We're glad you're satisfied with your purchase and our customer service. Please feel free to reach out if you have any further questions or need assistance.
Kind regards,
Magda
Nodax UK LTD
Excellent and friendly service
Excellent and friendly service, great quality beds and good value.
30 May 2024
Reply from Nodax UK Ltd
Good Morning,
Thank you for your kind words! We're thrilled that you enjoyed our service and found our beds to be of great quality and value. If you need anything else or have any further feedback, please don't hesitate to let us know.
Kind regards,
Magda
Nodax UK LTD
Bed well made ,easy to assemble ,one…
Bed well made ,easy to assemble ,one side rail slightly damaged, contacted company replaced next day .would recommend nodax after sales service.
14 May 2024
Reply from Nodax UK Ltd
Good Morning,
Thank you for your feedback! We're glad to hear that you found the bed well-made and easy to assemble. We apologize for the inconvenience caused by the damaged side rail; we're pleased that our quick replacement met your expectations. Your recommendation of Nodax's after-sales service means a lot to us!
Best regards,
Magda
Nodax UK LTD
Reply from Nodax UK Ltd
Dear Ildiko,
Thank you for your feedback! We're delighted to hear that you appreciated our product's quick delivery, quality, and service. Your satisfaction is our top priority. We look forward to serving you again!
Best regards,
Magda
Nodax UK LTD
After extensive research we decided on…
After extensive research we decided on a Nodax bed frame and were not disappointed.
Everything was easy from ordering to delivery, this is a good quality, strong bed frame and not difficult to assemble. Highly recommended
9 May 2024
Reply from Nodax UK Ltd
Dear Denise,
Thank you for your wonderful feedback on the Nodax bed frame. We're thrilled to hear that you are satisfied with your purchase and that the ordering and delivery process met your expectations.
It's great to know that you found the bed frame to be of good quality, robust, and easy to assemble. Your recommendation means a lot to us.
If you have any further questions or need assistance in the future, please don't hesitate to let me know.
Best regards,
Magda
Nodax UK LTD
Reply from Nodax UK Ltd
Dear Danielle,
Thank you for your feedback, and I'm pleased to hear that you like the bed despite the damage. I'm sorry to learn about the condition upon delivery. We'll investigate with the courier to understand what happened. If there's anything we can do to assist you with repairs or replacement parts, please don't hesitate to reach out and send the photos of the damaged part/s to our email: nodax.office@gmail.com.
Your satisfaction is important to us, and we're here to support you through this. Please let us know if there's anything else we can do to help.
Best regards,
Magda
High quality bed frame!
High quality bed frame, solid base and very clear logical instructions definitely worth the price.
Buying from this company directly saved me a good amount of money!
Also delivery was fast!
After assembling the bed and put the mattress on it, its noticeably lower than the devan bed I had, I'm not sure if my guests will like that or not. I think it's low to help the stability of the bed frame and the room feels more spacious so hopefully it'll work fine and I'll n
Be back for more with this company, handcrafted wood and simple, practical design with 10 years guarantee! It's definitely a bargain.
One negative point is the bed frame is very dusty and dirty when you unbox it, it's not a big deal but it ruined the unboxing experience for me, I hope this issue can be addressed by the management!
Thank you!
19 April 2024
Reply from Nodax UK Ltd
Dear Ibrahim,
Thank you for sharing your detailed feedback! We're delighted to hear that you found our bed frame to be high quality and worth the price. We're glad you had a positive experience with our clear instructions and fast delivery.
Regarding the height difference from your previous bed, we designed it for stability and to create a spacious feel in your room, but we understand personal preferences vary. We appreciate your understanding and hope it serves your guests well.
We apologize for the dust and dirt upon unboxing. We'll definitely address this issue with our management to ensure a smoother unboxing experience for our customers in the future.
We look forward to serving you again and thank you for choosing our handcrafted wood and practical design with a 10-year guarantee.
Kind regards,
Magda
Nodax UK LTD
Great quality!
25 April 2024
Reply from Nodax UK Ltd
Dear Denis,
Thank you for sharing your experience with us! We're thrilled that you found our product excellent quality. Your satisfaction is our top priority, and we're grateful for your kind words. If you have any further questions or need assistance in the future, please don't hesitate to contact us.
Kind regards,
Magda
Nodax UK Ltd
Ikea could learn a thing or two here!
Ikea could learn a thing or two from Nodax. The bed was very easy to assemble - I did the whole thing on my own in less than an hour (probably best to get another person to help, but I managed). The bed itself is really nice - well made, nicely finished, great value. The Nodax team were also very nice to deal with on the phone.
30 March 2024
Unprompted review
Reply from Nodax UK Ltd
Dear Jonathan,
Thank you for your feedback on the Nodax bed! We're glad to hear that you found it easy to assemble and that you were able to do it on your own. We strive to provide products that are well made, nicely finished, and great value, so we appreciate your positive comments about the bed itself. We're also happy to hear that you had a positive experience with our team over the phone. If you have any further feedback or questions, please don't hesitate to reach out. We value your input and are always looking for ways to improve our products and services.
Kind regards,
Magda
Nodax UK LTD
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.