nodbeauty Reviews 

259
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 130 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fantastic quality of the products, noting that everything arrives beautifully presented and securely packaged. Consumers often mention how helpful and welcoming the team is, providing wonderful advice and creating a delightful shopping atmosphere. Buyers are also thrilled with the extremely fast postage and reliable shipping times across multiple purchases. However, some reviewers were not happy with delivery delays and missing parcels. A few people reported waiting weeks without receiving their items or getting proper tracking updates. Some customers also expressed frustration regarding unresolved order issues and a lack of communication.

What people talk about most

Product

Consumers find product to be positive, highlighting incredible quality, luxury fragrances, and affordable... See more

Order

Customers had ambiguous experiences with order, reflecting a high level of disagreement regarding shipping... See more

Delivery service

Clients share positive opinions on delivery_service, noting that orders consistently arrive quickly and are... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the high-standard and... See more

Staff

Reviewers highlight positive aspects of staff, describing them as kind, professional, and genuinely caring.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered 2 mystery boxes 1 small and 1 medium, Firstly the girls at nods are absolutely wonderful, thus is a legit company as I’ve been buying from for 2 years and sometimes there’s delays however... See more

Company replied

Rated 5 out of 5 stars

I’ve bought some of the best beauty products from nodbeauty at amazing prices, and every experience has been fantastic. She always goes above and beyond for everyone on her Whatnot shows and genuinel... See more

Company replied

Rated 5 out of 5 stars

Delivery was super quick via Royal Mail, and Nodbeauty have such high-quality items! I decided to pick individual products instead of their beauty boxes this time, and was pleasantly surprised to rece... See more

Company replied

Rated 5 out of 5 stars

I have purchased many products on many different occasions from nodbeauty via whatnot and they are incredible. Nod and Nic are sellers knowledgeable about all of their products, offer advice and tips... See more

Company replied


Company details

  1. Cosmetics shop
  2. Beauty product supplier
  3. Cosmetics and Perfumes Supplier
  4. Skin care clinic

Written by the company

We are NODBEAUTY the best destination for everything beauty. Find luxury viral beauty brands and beauty mystery boxes on the website. We stock the latest new trending beauty products including TikTok viral products.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

259 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(259)

128 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I really enjoy watching noddy on her…

I really enjoy watching noddy on her Tik Tok channel with the lives even if I'm not buying anything. The first sweep I brought was brilliant and really good stuff so will buying again when I get paid, you can't get any products for the price they do them for.

3 October 2024
Unprompted review
nodbeauty logo

Reply from nodbeauty

Hey!

This means the world to us and we cannot thank you enough for this review

NODBEAUTY

Rated 5 out of 5 stars

3 second sweep

I ordered a 3 second sweep on their live and the box of products I got were amazing. Thank ypu so much

18 October 2024
Unprompted review
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Reply from nodbeauty

Hey!

Thankyou so much for this amazing review!

NODBEAUTY

Rated 5 out of 5 stars

Beauty box 🎁 order

Recently received my beauty box order and I'm still amazed at what you get for your money, the Benefit pore collection was worth double what I paid for my box that's without the extra items. Never disappointed, I am loving all the newness I need a bigger house to store me little packages 😉. Package arrived within 3 days with no signs of damage . Overall very pleased with my purchase from Nodbeauty

16 September 2024
Unprompted review
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Reply from nodbeauty

Hey!

Thankyou so much for this amazing review as always!

NODBEAUTY

Rated 5 out of 5 stars

This brand is slept on! Get to know!

This brand is slept on! Incredible online retailer! Purchased a few times now and always amazed at the quality and value. Perfect way to try premium products without breaking the bank. Nod is a beautiful soul and very helpful and accommodating. Highly recommended.

24 September 2024
Unprompted review
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Reply from nodbeauty

Ahhhh!

This review has truly made our night! We are blown away and very grateful for you as a customer! Thankyou for always supporting us

NODBEAUTY

Rated 1 out of 5 stars

Ordered an ultimate beauty gift box…

Ordered an ultimate beauty gift box order number 93332. Ordered on the 4th September. No updates, no tracking, no response to the emails I sent to - support @nodbeauty.co.uk or any response to Instagram messages and even an Instagram comment. Very fed up and frustrated. Disappointed with the lack of customer service….its now the 20th sept and wondering if I’ll get a response, the order or a refund or just going to keep on being ignored…..

9332 is the only order number I’ve been given you could email me and I can show you my order. You have my details in this review

I hope it does get resolved….

4 September 2024
Unprompted review
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Reply from nodbeauty

Hey Hannah

Thankyou for clarifying your order number for us. Upon checking you had ordered part of our Christmas collection which was pre order 14 working day or if longer an email would be sent if we had delays in the boxes getting delivered to us.

We are still in our 14 working days of dispatch. One of our team has emailed you across with an alternative for you :)!

We hope this helped and resolves for you :)!

Thankyou for your feedback and we hope we could help

NODBEAUTY

UPDATE - 9/10/24

Hey Hannah!

We see your parcel was delivered some time ago!
We hope you loved your order let us know your thoughts!

NODBEAUTY :)!

Rated 5 out of 5 stars

Best beauty box

Got my order amazing value for money I don’t know how the company isn’t viral lovely team of girls on live all the products catered for me and my skin tone which is rare in my opinion over the moon and will always be a returning customer

6 September 2024
Unprompted review
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Reply from nodbeauty

Hey!

Thankyou so much for your amazing feedback!

NODBEAUTY

Rated 5 out of 5 stars

I stumbled across Nodbeauty on TikTok…

I stumbled across Nodbeauty on TikTok and decided to give on their boxes ago.
OMG did it not disappoint, It was jam-packed with high-end full-sized skincare and make-up.
This is such a fantastic way to try products from bands you are not aware of, and to have some pamper time.

I loved the fact that my box was hand picked especially for me. There is no other company doing this in my opinion and the girls at work for the company are so warm and kind nothing is too much trouble and I buy from people so they’ve got a loyal customer of me.

9 September 2024
Unprompted review
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Reply from nodbeauty

Hey!

Thankyou so much for your amazing feedback!

NODBEAUTY

Rated 5 out of 5 stars

THE BEST!

The value for money in the mystery boxes is unmatched, I’ve made multiple purchases now with nodbox and always had a fab order! Lovely customer service and always happy to help ! Xx

1 September 2024
Unprompted review
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Reply from nodbeauty

Hey!

Thankyou so much for your amazing review - we appreciate your support for our small business.

Nodbeauty team

Rated 5 out of 5 stars

I ordered a mystery box when nodbeauty…

I ordered a mystery box when nodbeauty had a relaunch. The mystery boxes are a must buy and they are extremely great value! Really happy with all of the items I received in my box and will 100% be ordering more! Great for a treat for yourself and also a great gift for other people. Highly recommend!! The ladies are lovely too 🥰

15 August 2024
Unprompted review
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Reply from nodbeauty

Hey!

Thankyou so much for your amazing review - we appreciate your support for our small business.

Nodbeauty team

Rated 5 out of 5 stars

Over the moon :-)

I received my mystery skin care box today and I'm over the moon with it all i told them my skin type and it was packed on tiktok live,highly recommend I shall be ordering again in the near future
Many thanks! :-)

16 August 2024
Unprompted review
nodbeauty logo

Reply from nodbeauty

Hey!

Thankyou so much for your amazing review - we appreciate your support for our small business.

Nodbeauty team

Rated 5 out of 5 stars

Great box

Great box

Came quickly love the new design and the new products didn’t get any dupes inside from my normal boxes they have outdone themselves on the re launch the live was so much fun I was dancing from my chair watching great community of people will order again

1 August 2024
Unprompted review
nodbeauty logo

Reply from nodbeauty

Hey Aimee

Thankyou so much for the brilliant review!
We are so glad to hear you loved your box and our live :)!

We are back again today so make sure you come to join us!

NODBEAUTY team

Rated 1 out of 5 stars

I placed an order in October 2022 that…

I placed an order in October 2022 that was open and had all but one of the items missing. I raised this directly with the brand on the day I received the package. I have now spent the last almost 2 years persuing this brand for a refund or replacement. I’ve had many messages saying “refund sent” or “we’re looking into it” but never actually had a refund. The customer service has been so frustrating from start to finish so I’m leaving a review here in the hopes I can actually get this sorted. Really unimpressed.

Edit: The brand have flagged this as a false review on the same day they have told me via tik tok they are “looking into it”. This is not a false review, and I’ll be happy to upload screen shots of the emails and tik tok conversations that prove the above to be true.

8 August 2024
Unprompted review
nodbeauty logo

Reply from nodbeauty

Hey Morgan

The review wasn’t hidden. But the order number you have provided us doesn’t match an order in our system.

The team have reached out to you on the email you provided for more information and conversations you have had with us.

If this wasn’t with us we can help as much as we can but we would ask if you could leave this in the correct place / company.

NODBEAUTY

Rated 5 out of 5 stars

Loved my latest beauty nodbeauty box…

Loved my latest beauty nodbeauty box James packed and good items inside compared to most boxes really pleased with it all Facefacts is the best find I have went on to buy more even got a too faced palette inside which was very surprised about and wasn’t expecting would say recommended

13 July 2024
Unprompted review
Rated 1 out of 5 stars

I hate having to leave this review but…

I hate having to leave this review but I never received my order from June and have only just received my refund. I placed two orders one on tiktok,one on the website. The website one was £60 pound buy one get one free. It never turned up. I know the courier is to blame too but it's the after sales that lets this down. This was a birthday present for my daughter who's just starting her own makeup business. I received the refund yesterday. Someone said management would be in touch but not heard a thing. What's disappointing is the response afterwards and me letting my daughter down.

10 June 2024
Unprompted review
nodbeauty logo

Reply from nodbeauty

Hey Claire

As it’s a weekend if you’re waiting on a response it will be on a working day.
If you could supply us with an order number so we can look into this for you

NODBEAUTY

Update

Hello Claire

To follow your review the team did reach out with no response, we do always try and resolve but when couriers do loose parcels we have to open and investigation and then refund across. As soon as you had asked for a refund ‘instead of replacement’ the team had processed this for you straight away.

If you do have any further issues always contact us we are happy to help

NODBEAUTY

Rated 1 out of 5 stars

Really bad...

Really bad...ordered 20th May and no tracking update. I had to spam email them to get them to respond. Promised replies never had. Voucher. Never had. Contacted on Insta and had to start again. They didn't believe me about voucher. Always we are getting an update from Evri but then I never got an update. After a week or so I started asking for a refund and they ignored this . Eventually when I was on the phone to my bank to report as fraud and I had told them this the offered a refund like I had never asked for one before. Said made it a formal complaint. Completely poor customer services. The people I spoke to were really nice. Perhaps too nice. I don't think they are properly trained at all. Nod needs to rethink their customer services completely. Never ever will I order from them again.

20 May 2024
Unprompted review
nodbeauty logo

Reply from nodbeauty

Hey kel!

Thankyou for your review, we do want to flag a few things on the review.
The product you ordered was a pre order and it was displayed on the product.
Your order was due out within 15 working days of dispatch when it re stocked.
You had emailed a number of times it went into the spam inbox which we are so sorry for, but we do ask please email once we will always get back to you within 72 hours. You had got automated responses.
When your order was ready dispatch you had asked for updates on instagram. We explained the situation on pre orders and offered a voucher for this which I have checked and you have got from customer service on instagram it was passed over to you.
We always ask please treat customer service with kindness as they are trying there best, and did everything to try and resolve for you, so the choice was made to refund your order due to the messages customer service had gotten.
On the last message we had got from you, you asked for a refund.
I’m pleased you found customer service was nice, as that’s what we try and achieve the experience to be. We will of course take this feedback on.

Kind regards

NODBEAUTY

Rated 5 out of 5 stars

AMAZING From start to finish I bought 2…

AMAZING From start to finish I bought 2 try me mystery boxes and I got absolutely spoiled I paid £30 for the two but with everything it was well over £100 such a bargain!!!

22 March 2024
Unprompted review
nodbeauty logo

Reply from nodbeauty

Hello,

Thankyou so much for your continued support and amazing review :)!

We appreciate it so much as will always continue to improve! We are happy to hear your feedback

Team NODBEAUTY

Rated 5 out of 5 stars

My all time favourite place to order!😍

I have been a customer of nodbeauty since 2021 now and I can say I always will be! The most amazing bespoke service ever. Nodbeauty just keeps proving themselves to give the best value for money! Such unreal products & the best mystery boxes on the market for the fraction of the cost! I couldn’t recommend nodbeauty enough & I couldn’t thank noddy enough for making me feel beautiful with all the products she supplies! 💕

8 June 2024
Unprompted review
nodbeauty logo

Reply from nodbeauty

Hello,

Thankyou so much for your continued support and amazing review :)!

We appreciate it so much as will always continue to improve! We are happy to hear your feedback

Team NODBEAUTY

Rated 5 out of 5 stars

These girls went above and beyond to…

These girls went above and beyond to help me and they did just that they have helped me so much with my combination skin and the products they sent me have worked a treat and made my skin feel and look amazing and I will definitely be ordering again and again and again they are a credit to me and themselves!! Thank you so so much

16 May 2024
Unprompted review
nodbeauty logo

Reply from nodbeauty

Hello,

Thankyou so much for your continued support and amazing review :)!

We appreciate it so much as will always continue to improve! We are happy to hear your feedback

Team NODBEAUTY

Rated 1 out of 5 stars

I ordered from Nodbeauty couple times

Edit: 15.06 - Managed to get in contact with you, exchaning emails for a month -> still no product, no refund...
_______
I ordered from Nodbeauty couple times, no issues, I was happy with my products... till March. I made an order at 1st of March and so far no info about it, I've sent couple emails - no reply. I don't mind waiting, it's all fine, but I would like to have any update about my order. I really don't want to leave a bad review but it seems to be only way to get attention from Nodbeauty Team :(

EDIT: Hi, I don't think there's a way to reply your comment here, so I edit my review. Yes, email I have is correct, I have as well confirmations in my mailbox saying "thank you for your message...". Number of my order is 9013 if this is any help to you. Thank you.

1 March 2024
Unprompted review
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Reply from nodbeauty

Hey!

Could you please provide us with some information?

We have also checked our emails for under this email and we have no emails from yourself can you confirm you have emailed support@nodbeauty.co.uk :)!

Thankyou so much!

Hey we have emailed you across :) we haven’t had a response back?

Rated 1 out of 5 stars

Terrible

Terrible. Ordered 2 separate orders via website in January, only received 1. Messaged tick tock page and emailed support. No solution and still not received
**it was not a attempted delivery as it was never dispatched

19 January 2024
Unprompted review
nodbeauty logo

Reply from nodbeauty

update

Thankyou Amy for providing your full details to us :)!

We can see one parcel is on hold due to a delivery exception? Attempted delivery.

If you can email us across and we will see what’s happened and work to getting your parcel to you asap or a re ship :)!

All tracking information can be found on emails and checking the status of parcels so you never miss a delivery :)!

We are always happy to help please email support@nodbeauty.co.uk

For privacy reasons we cannot upload your information tracking on here but the status shows ‘attempted delivery - last attempt made / parcel held’

Customer care team

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