Nomasei Reviews 1,009

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and craftsmanship of the products, frequently highlighting the comfort and stylish designs of the shoes and boots. Many consumers also commend the excellent customer service, noting the helpfulness and responsiveness of the staff, especially when assisting with sizing and fit. The delivery service is often described as smooth and fast, with many people impressed by the quick arrival of their orders. However, some customers also noted issues with their orders and customer service. A few people experienced significant delays in receiving their items, with some orders taking much longer than initially promised. There were also instances where customers reported difficulties with the return process, including issues with shipping labels and slow refund processing times.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often praising the beautiful craftsmanship, comfort,... See more

Quality

People report positive experiences with quality, praising the beautiful craftsmanship, comfort, and attention... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the incredibly... See more

Order

Customers had ambiguous experiences with order. While some reviewers praised quick delivery, receiving items... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting it as excellent, exceptional, and... See more

Based on these reviews

Rated 5 out of 5 stars

I have purchased several pairs of shoes and boots over many years and have been very happy with the comfort and beautiful craftsmanship. The customer service is excellent . My questions are answered p... See more

Rated 5 out of 5 stars

Received my Felicita sandals and I am absolutely delighted with them.They are beautiful and as always the highest quality. I have bought a few times from this company shoes and sandals.And have alway... See more

Rated 5 out of 5 stars

I bought the "TWIST - Bottes - Suede Brown". Beautifully made boots of outstanding quality. Elegant, simple, and incredibly flattering. They fit perfectly and feel very well crafted. I initially... See more

Company replied

Rated 5 out of 5 stars

From start to finish my order went smoothly being delivered within 10 days. No extra charge for tax tariff etc. This is the second purchase from Nomasei in two months. Truly superior quality, and imme... See more

Company replied


Company details

  1. Shoe shop

About Nomasei

Written by the company

Chaussures de luxe français, fabriquées à Montopoli, en Italie

Passées par les plus grandes maisons de luxe parisiennes, nous nous sommes rencontrées dans une usine de chaussures de luxe à Venise, il y a trois ans.

Ensemble, nous avons choisi de créer Nomasei pour s'engager à renouer avec un luxe intemporel et honnête, fait de respect, de partage, d’engagements éthiques et de transparence. La trajectoire de femmes fortes, libres et insoumises et la danse comme geste de liberté sont nos inspirations.

LES SHOES NOMASEI

La rencontre avec une usine de chaussures de luxe à Montopoli, village de Toscane, donne forme à Nomasei. Cette entreprise familiale dont elles partagent les valeurs devient le partenaire essentiel du projet. Les couleurs dominantes de Nomasei sont un hommage à cette collaboration : le rouge Montopoli, couleur de la terracotta, la terre cuite typique des collines toscanes et de la terre de Sienne, le blanc jauni des marbres de Pompéi.

Nomasei, ce sont des chaussures aux formes étudiées, des matières de haute qualité, des processus respectueux de l’environnement et de l’humain, résultats d’un engagement éthique de transparence radicale.

NOS ENGAGEMENTS

Nomasei ce sont des mains : « Noma » – de l’italien « Mano », la main, avec un twist argotique pour brouiller les pistes – « Sei » – six en italien, parce que chaque création est le fruit de la collaboration entre plusieurs mains et plusieurs savoir-faire, réunis autour d’une idée qui se fait création.

Renouant avec la meilleure tradition artisanale, chaque pièce a son histoire : une histoire faite de temps, de qualité et de design, où chaque étape de la création porte l’empreinte de la main qui l’a réalisée.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Replied to 57% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Perfect buying experience.

Perfect buying experience.
Easy contact to check on some fitting details, very attentive and responsive.
Ordered on the weekend, by Wednesday, the boots arrived in California. All the way from France!
And the boots, a dream. Perfect fit, well worth every penny.

22 September 2025
Nomasei logo

Reply from Nomasei

We’re so glad you had a smooth buying experience :) It’s wonderful to hear the boots arrived quickly and fit perfectly!

Rated 5 out of 5 stars

Great company

Great communications and beautiful welcome from Nomasei. Fast shipping to Toronto.

9 September 2025
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Reply from Nomasei

thank you so much for your message !:)

Rated 5 out of 5 stars

Email response time

I questioned if I had ordered the correct size and they got back to me immediately returning my email. Love my shoes! They were so comfortable as I wore them to a wedding with lot of standing walking and dancing of course!

8 September 2025
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Reply from Nomasei

We’re so happy to hear your shoes were perfect for the wedding :) Glad our team could help with sizing too!

Rated 4 out of 5 stars

The sandals are very beautiful

The sandals are very beautiful. The disadvantage is that they are a bit too heavy and hard.

16 September 2025
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Reply from Nomasei

Thank you for your feedback :) We take note of your comment about the weight and stiffness of the sandals.

Rated 5 out of 5 stars

Beautiful shoes

Beautiful shoes, perfect fit! The sizing information on the website was accurate, and shipping was fast.

These loafers are not only unique and GORGEOUS, but well-made and comfortable right out of the box.

12 September 2025
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Reply from Nomasei

We’re thrilled to hear your loafers fit perfectly :) Glad the sizing info helped and that you’re enjoying them right away!

Rated 5 out of 5 stars

Love Love the boots

Love Love the boots. The leather is really soft

21 August 2025
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Reply from Nomasei

We’re thrilled you love your boots :) It’s great to hear the leather feels so soft!

Rated 5 out of 5 stars

The absolute Best boots in the…

The absolute Best boots in the world!!!! Fantastic customer service too!!!!!!! Invest in a pair of boots, you will mot be sorry!!!! Super product!!!!!!!!

18 August 2025
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Reply from Nomasei

We’re so happy to hear that you love your boots :) Thank you for your kind words and support!

Rated 5 out of 5 stars

Excellent service

Excellent service, love the shoes. Would for sure purchase again. Thank you

18 August 2025
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Reply from Nomasei

We’re glad you’re happy with the service and your shoes :) We look forward to your next purchase!

Rated 2 out of 5 stars

The shoes are hit and miss..some well…

The shoes are hit and miss..some well made and with appropriate leather, and others that seem like they've been made by a first time shoe designer (which neither of them are).
Incredibly rude service and I don't know why the brand thinks we care to get emails about the founders...you're a shoe brand not a celebrity gossip column. It's weird.

6 September 2024
Unprompted review
Rated 5 out of 5 stars

These shoes are beautifully made and so…

These shoes are beautifully made and so stylish! They fit true to size. Will definitely buy another pair! Love to support women in business - thank you for bringing this line to market!

26 August 2025
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Reply from Nomasei

We’re thrilled you love your shoes :) It’s wonderful to hear you appreciate the fit and style, and your support means a lot!

Rated 5 out of 5 stars

Gorgeous and great quality

Everything went ok. The sandals are more than beautiful
I hope to make great stylish looks with them

6 August 2025
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Reply from Nomasei

We’re happy everything went smoothly :) Can’t wait to see the stylish looks you’ll create with your sandals!

Rated 1 out of 5 stars

Tried to contact the company

Tried to contact the company. DHL will not release my boots. They need a footwear document. Nobody from Nomasei has gotten back to me. Horrible customer service

18 August 2025
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Reply from Nomasei

Dear Karyn, thank you for your feedback ! If I remember correctly I sent you an email and Instagram message to let you know we were on it resolving the issue so the shoes are being delivered asap. I am so very sorry if you haven't seen the messages but we are on it

Rated 5 out of 5 stars

These boots are next level

These boots are next level. They are incredibly comfortable right from the box - soft, sleek and easy to wear. Do follow the instructions to buy the right size. US shipping is fast and secure with DHL. I suspect these will last a very long time - the quality is exceptional.

18 August 2025
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Reply from Nomasei

We’re so glad you’re loving your boots :) It’s great to hear they’re comfortable and that everything arrived smoothly!

Rated 5 out of 5 stars

Perfect shoe experience

Beautiful shoes and they arrived so quickly! I emailed a question regarding size before ordering and the response was almost immediate. You make it very easy to shop with you and your product is of great quality, pretty and comfortable.

18 August 2025
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Reply from Nomasei

We’re thrilled to hear your shoes arrived quickly and that our team could help with sizing :) It’s great to know you’re enjoying both the style and comfort!

Rated 5 out of 5 stars

Great service

Great service, product delivered at time requested. Very warm welcome Message from the Team.

4 August 2025
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Reply from Nomasei

We’re glad everything went smoothly and you felt welcomed :) Thank you for your message!

Rated 5 out of 5 stars

Excellent

Excellent! I am very Happy

1 August 2025
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Reply from Nomasei

Thank you for your message!

Rated 5 out of 5 stars

Amazing

Amazing! Fast delivery - even international, gorgeous shoes, well packaged and worth every penny, best I’ve ever had

13 August 2025
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Reply from Nomasei

So glad you’re happy with your shoes and the delivery :) Thank you for your message!

Rated 5 out of 5 stars

Obsessed!

Effortlessly stylish and incredibly comfortable!! Truly obsessed.

11 August 2025
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Reply from Nomasei

So happy you love them! 😄 Thank you for your message!

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