Nook Saunas Reviews 685

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 474 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its excellent quality, ease of use, and the positive impact it has on their well-being. Many people highlight the seamless delivery and installation process, often noting the efficiency and professionalism of the staff. The customer service is frequently commended for being helpful, communicative, and accommodating throughout the entire purchasing journey. However, some people were dissatisfied with significant issues related to delivery and communication, particularly concerning the UK operations. These customers reported repeated missed deliveries, last-minute changes, and a lack of responsiveness, leading to a genuinely frustrating experience.

What people talk about most

Product

People report positive experiences with the product. Customers are consistently satisfied with the quality,... See more

Staff

Consumers consistently find staff to be positive, helpful, and professional. Many reviewers praise the... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptional customer service,... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the efficiency and professionalism... See more

User experience

Users describe positive interactions with the overall user experience. Customers consistently praise the easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such an easy and stress free purchase. Delivery & installment was flawless; the guys communicated their arrival time beforehand, arrived punctually, were polite, helpful, respectful and quick. Even... See more

Rated 5 out of 5 stars

From the ordering to the end product, I couldn’t be happier. I’ve worked around infrared & Chromotherapy products so did a lot of research before deciding on Nook. It arrived 2 weeks earlier than exp... See more

Rated 5 out of 5 stars

After plenty of research we went with the Nook Elite 3 person model. We couldn’t be happier. From the initial customer service, to delivery and installation, all aspects from the Nook team were first... See more

Rated 5 out of 5 stars

I visit wet saunas and infrared saunas regularly and we are very impressed with ours. I set it pre run when it reads 13 degrees. After an hour I’m back and it’s at 60 plus degrees and I’m sweating im... See more


Company details

  1. Sauna

Written by the company

Embrace the warmth. Elevate your wellness.


Contact info

4.9

Excellent

TrustScore 5 out of 5

685 reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

An absolute pleasure

It was an absolute pleasure to deal with Nook. The sauna arrived before the estimated date. The Installation was quick and the Installers were friendly and professional. All communications were clear and timely...and the Sauna itself works perfectly.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

“Spacious, Efficient & Well Designed”

I’ve been really impressed with the Nook 2 Person Infrared Sauna. From the moment it was set up, it felt like a high-quality, well-designed product. The size is perfect for two people without feeling cramped, but it’s also just as comfortable to use solo if you want to stretch out and fully relax.

It heats up efficiently and maintains a consistent temperature, which makes each session feel really therapeutic. The infrared heat is gentle but effective — I’ve noticed improved muscle relaxation, reduced tension, and overall a great sense of wellbeing after each use.

The build quality is excellent, with a sleek, modern design that fits nicely into the space without being intrusive. The controls are straightforward and easy to use, and little features like the lighting and sound options add to the overall experience.

Overall, it feels like a bit of a luxury at home. If you’re looking for something to support relaxation, recovery, or just a bit of daily self-care, I’d absolutely recommend it.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

This company is excellent

This company is excellent. From ordering my nook to delivery and installation. The two guys that came so professionally installed, took all the packing away. I would highly recommend this company if you are looking for a sauna. And the sauna is awesome I’m in it ever other day. One happy customer 😉

18 March 2026
Unprompted review
Rated 5 out of 5 stars

My 2 person sauna has been great!

My 2 person sauna has been great, no issues at all. On my 2nd week of using it and it’s great! Bluetooth inside works perfect and connects easily.
Everything has been perfect. Installation was perfect and fast. Thank you so much ☺️

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Love our Nook sauna

Love our Nook sauna.
Great customer service too. We needed help with something and they returned 2 days later and helped us with a smile.
Thank you Nook!!

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Best possible experience

From the first call to Carolin to the delivery and set up the process was fantastic.
We had our sauna in just a few days.
For us this was a big investment and we are thrilled.
Staff make a company and Nook have the best

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Habinaa Collective Review

From start to finish, our experience with Nook has been absolutely seamless.

The installation process was effortless, and the team made everything feel easy and well taken care of. From the moment it was set up, the quality is immediately noticeable, the design is beautiful, the space it creates is calming, and even the natural wood scent adds something really special.

It’s incredibly easy to use, heats quickly, and has become a standout feature in our space. There’s something about stepping into it that feels like a complete reset, it’s truly magic.

We’ve incorporated the sauna into one of our properties, and it has elevated the overall experience in a meaningful way.

We couldn’t recommend Nook more highly.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Communication & Quality at every Layer

The communication from an initial enquiry, through to the delivering and install is something you would expect from a Michelin Star restauraunt. Thoughtful and informative the whole way along. My Install time changed and they tightene up the window of delivery time, the team then text me 2 hours out from arrival to make sure I was home. They installed it professionally they took away the rubbish. They gave me a complete run down on how to use it and care for it. Then there is the Sauna itself, its smells delicious as the 10 year old stated. Quality product absolutely blown away by the whole process to be honest! Been in it every day since it Arrived !

20 March 2026
Unprompted review
Rated 5 out of 5 stars

A great product from a great team

Easy to navigate and order online ✅
Great communication every step of the way ✅
Helpful an friendly service for install ✅
Great product ✅
High quality finish ✅
Easy to use ✅
Plenty of features ✅
Recommended ✅

11 March 2026
Unprompted review
Rated 5 out of 5 stars

A healthy retreat at home. What a joy !


Great communication from Nook on purchase and arranging install . Installation was seamless . Follow up has been a bit light on, but have had my sauna 2 months now and enjoying the healthy retreat on my own back deck.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Affordable effective

This is an affordable addition to our outdoor area.
The two seater is easily installed by the company who comunicated very well with me.
It only require basic electrical switch. It is effective in heating up in less than 20 minutes.
I love the cedar interior and the blue tooth with great sound.
Will recommend this to those who have space for it.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding

I’m not normally one to post. I did a lot of reading and actually took me a few years to lock in a purchase. I went the two person Nook Elite. I have used IR saunas before and liked them but always had in the back of my head that it wasn’t going to be hot enough. My god, 20 mins in the nook and I’m dripping wet. Better than I could have imagined. Service and install was super efficient and I was using it that afternoon. I think I have used it 8 out of ten 10 days I’ve had it. Slept like a baby. Skin feel delightful! Honestly, if you were tossing up a nook or a different
Ore expensive company - I would recommend the Nook everyday of the week. I can’t wait to buy one of those kinky sauna hats to wear as my next purchase!! Thanks so much Nook.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Great experience purchasing the Nook

Great experience purchasing the Nook. It was super easy to buy online, then installation was booked within two weeks and it’s super easy to use and works very well.
Using it about 4 times per week and I can already feel the benefits with my skin and sleep.
Highly recommend!

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Love our Nook sauna

We had our Nook sauna delivered last week. The communication regarding delivery details was excellent, the guys who delivered and installed were fantastic and the after sale/ installation follow up has really been appreciated. I’m just loving my Nook sauna and have used it every day.

14 March 2026
Unprompted review
Rated 5 out of 5 stars

My Nook sauna is amazing !

My Nook sauna is amazing !
All the features including lighting options, lowlight options, Bluetooth for music and remote control for lighting.
The sauna is comfortable and a good size.
The customer service from day 1 has been amazing. From the purchasing team, to installation team and the installers themselves.
The sauna was built efficiently and quickly with no effort from me !
I was recommended a Nook sauna by a friend and I will be further recommending them to everyone.
The craftsmanship is also top notch ! Heats up quickly and no lag in heat when opening/closing door to enter and exit the sauna.

10 March 2026
Unprompted review

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