Product has been used to replace Particle… The website is terrible so that you can pause of cancel but can’t pull an order forward… The phone system whether you pick 1or 2, ultimately hangs... See more
Company replied
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Review summary
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Reviews shaping this summary
I’m very disappointed that in order to try your product I need to sign on for automatic re shipping ! OR pay and inflated price ! Not being kind to potential new customers ….
Company replied
This stuff really works, had my hair dyed at the end of April 2026 when I went back June 2026my hair dresser could not believe how thick my hair was, so happy for me took down the product name and... See more
Company replied
The agent Jeannie, who I was blessed to have ordered with, is definitely, an asset in every way to your company! She was professional, very knowledgeable, answed, with patience,kindness , and knowled... See more
Company replied
Company details
Written by the company
Welcome to NoorHair, the world's hardest working hair care brand dedicated to helping you achieve the hair you deserve. We understand the importance of having thick, youthful hair, and that's why we put in the hard work for you. Our team scours the globe to source time-tested hair growth ingredients, ensuring you get the best results without any hassle. Our mission is simple: to strengthen your hair, stimulate healthy growth, and minimize breakage. We've formulated the perfect mix of full-spectrum vitamins and minerals that have been tried and tested over time to support the growth of your thick, full hair. At NoorHair, we prioritize your hair and health above all else. Our super ingredients, sourced from around the world, revitalize your hair's strength from the inside out. Our powerful and proprietary combinations support your hair's complete growth cycle, and we stand by our claims with a 100% money-back guarantee. Your satisfaction is our priority, and each order is backed by an unconditional 180-day guarantee, so you can try Noor risk-free. We are committed to continuous learning and research to bring you high-quality ingredients, products, and vitamins that are not only effective but also great tasting. Experience the growth of exotic hair with our products. Join the NoorHair family today and witness the transformation of your hair.
Contact info
7901 4th St N, STE 15541, 33702, St. Petersburg, United States
- (510) 605-3796
- support@noorhairofficial.com
- noorhairofficial.com
3.4
Average
983 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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I went in to look at reviews next thing…
I went in to look at reviews next thing I know I get an email that my order has been placed . Then I try to cancel send emails was told couldn’t cancel by email had to go on website. Went to website it kept telling me there was no subscription. Wrote them and sent picture showing this. Then all of a sudden it shows I’m getting another order . I emailed them,now they are saying I can only be refunded one months supply. Very poor website and help .
Dovie
16 June 2026
Unprompted review
Reply from Noor Hair
Thank you for sharing your experience, Dovie. We’re sorry for the frustration and confusion you encountered while trying to manage your order and subscription.
We understand how concerning it can be to receive an order confirmation you weren't expecting and then experience difficulties locating or managing your subscription online. We also apologize for the inconvenience caused by the conflicting information you received during the cancellation process.
After reviewing your account, we can confirm that the duplicate order has been fully refunded. We appreciate you bringing the issue to our attention and providing documentation of what you were seeing on your account.
We value your feedback and will share your concerns regarding the website experience and support process with our team as we continue working to improve our customer experience. We apologize again for the inconvenience and appreciate the opportunity to resolve this matter.
Seemed to be working,
Seemed to but working. But now I’m getting breakage and my hair is thinning again
13 June 2026
Reply from Noor Hair
Hi Tonya,
We’re sorry to hear that you’re experiencing hair breakage and thinning again after initially feeling that the product was helping. We understand how frustrating and discouraging that can be.
Hair health can be influenced by many factors, including changes in health, stress, medications, hormones, nutrition, and hair care routines. While many customers see positive results, individual experiences can vary.
We appreciate your honest feedback and encourage you to reach out to our support team so we can learn more about your experience and see how we may be able to assist. Thank you for giving Noor Hair Official a try.
Nothing happening itchy scalp
16 June 2026
Reply from Noor Hair
Hello Margaret,
We’re sorry to hear that you’re experiencing discomfort and that the product has not met your expectations.
We also understand your concern regarding itchy scalp, and we recommend discontinuing use if you feel any irritation. Your experience is important to us, and we take this feedback seriously.
Upon review, your subscription has been canceled, and a refund has already been processed.
If you need any further assistance, our support team will be happy to help.
Not sure it is helping a lot
Not sure it is helping a lot , some new hair on part but the crown is not working so well.
16 June 2026
Reply from Noor Hair
Hi Charlotte,
Thank you for sharing your experience with us.
We’re encouraged to hear that you’ve noticed some new hair growth in certain areas, though we understand your concern that the results on the crown have not met your expectations. Hair growth can vary across different areas of the scalp, and results often differ from person to person.
We appreciate your honest feedback and your patience throughout your hair care journey. If you have any questions or would like additional support, our team will be happy to assist you further.
Thank you for giving our product a try.
Im not happy right now cause last year…
Im not happy right now cause last year I called to cancel my subscription and yall were still taken 98 dollars from me
12 June 2026
Reply from Noor Hair
Hi Gayla,
We’re sorry to hear about your frustration and understand your concerns regarding the charges on your account.
We take cancellation requests seriously and would like the opportunity to review your account history to determine what occurred. If you previously contacted us to cancel your subscription, our support team can investigate the details and provide clarification regarding any charges that were processed afterward.
Please contact our support team directly so we can review your account and assist you further. We appreciate your feedback and the opportunity to address your concerns.
Wrong Judy
Got emails I placed an order. I did not order anything from this company. After several messages issue was resolved
15 June 2026
Reply from Noor Hair
Hi Judy,
We’re sorry for the confusion and concern this situation has caused.
We understand that the order information does not appear to match your address and that you do not wish to receive emails regarding an order that may not belong to you. To help resolve this as quickly as possible, a member of our support team will contact you directly to review the details and update the information on the account if necessary.
Thank you for bringing this to our attention. We appreciate the opportunity to correct the issue and assist you further.
RETRO FIT, HAIR LIKE A TEENAGER. I just enjoyed being helped by a lovely…
I just enjoyed being helped by a lovely Noor agent named Jeannie. Jeannie answered all my questions and professionally assisted with my new eye cream order.
I began using Noor hair products in December. I will be 80 on my next birthday. My hair began to thin in my 60s. My hair now, after six months of use, is as full and shinty as it was when I was a teenager! THANK YOU NOOR AND THANK YOU, JEANNIE
Peggy N
16 June 2026
Unprompted review
Reply from Noor Hair
Hi Peggy,
Thank you so much for sharing your wonderful experience, Peggy!
We’re absolutely delighted to hear about your results after six months of using Noor hair products. Hearing that your hair feels as full and shiny as it did when you were a teenager is incredibly rewarding, and we’re so happy to have been part of that journey with you.
We’re also thrilled to hear that Jeannie provided such excellent service while assisting with your eye cream order. We’ll be sure to share your kind words with her—she’ll be delighted to know she made such a positive impression.
Thank you for your trust, your support, and for taking the time to share your experience with Noor Hair Official. We wish you continued success on your hair and beauty journey, and an early happy birthday from all of us!
I did not order this
I did not order this. I still have two bottles to use. I will be using one shortly as I have only a few days left in the bottle I am using.
10 June 2026
Reply from Noor Hair
Hi Geraldine,
We’re sorry for any confusion regarding your recent order.
Upon review, we received your email requesting changes to your subscription on June 12, 2026, and our team promptly sent a cancellation link. Our records show that the subscription was subsequently paused, and the next billing date was moved to November 8, 2026, to accommodate your existing supply.
We understand that you still have product remaining and appreciate you bringing your concerns to our attention. If you have any questions regarding your account or would like additional assistance, our support team will be happy to help.
Thank you for your feedback.
Meh.
Using this for well over 3 months with no noticeable change. I'm quite disappointed!
14 June 2026
Reply from Noor Hair
Hi Jane,
We’re sorry to hear that you have not experienced the results you were hoping for after using the product for over three months.
We understand how disappointing that can be, and we appreciate you taking the time to share your feedback. Results can vary from person to person based on a variety of individual factors, and while many customers report positive experiences, we recognize that outcomes are not the same for everyone.
Thank you for giving our product a try. If you have any questions or would like assistance from our support team, we would be happy to help.
Easy to purchase
14 June 2026
Reply from Noor Hair
Hello Cynthia,
Thank you for your feedback!
We’re really glad to hear you found the purchase process easy for the Super Hair Serum. We truly appreciate your support of Noor Hair Official and are happy to have you with us!
Too many steps
Too many steps. Thought I was done. Not true - lots more sales pitches which I did not want but msg have had to respond to in order to get out of this site
14 June 2026
Reply from Noor Hair
Hi DKA,
We’re sorry to hear that your checkout experience felt frustrating and overwhelming.
We understand that too many steps or additional offers after checkout may not be the experience you were expecting. Our optional product suggestions are intended to provide customers with additional choices, but there is never any obligation to accept them.
We appreciate your feedback regarding the sales prompts and navigation process, and we will share it with our team as we continue working to improve the customer experience and make the process clearer and more straightforward.
Thank you for taking the time to share your thoughts with us.
Easy to pick out what to order.
14 June 2026
Reply from Noor Hair
Hi M,
We’re really glad to hear you found it easy to choose what to order and that you selected the Super Hair Serum. We truly appreciate your support of Noor Hair Official and are happy to have you with us!
I like the personal calls & texts…
I like the personal calls & texts regarding my order & I'm looking forward to receiving my first order & trying the product.
10 June 2026
Reply from Noor Hair
Hi Theresa,
We’re really glad to hear you appreciate the personal calls and texts regarding your order. We also hope you enjoy your first experience with the WonderLift Cream once it arrives, and we’re excited for you to try it.
We truly appreciate your support of Noor Hair Official and are happy to have you with us!
Easy to order
Easy to order, refills at the right times. After just 3 days I notice less shedding.
6 June 2026
Reply from Noor Hair
Hi Annie,
We’re really glad to hear you found ordering easy and that the refill timing works well for you. It’s also great to hear you’ve already noticed less shedding after just a few days of using the Healthy Hair Formula—that’s very encouraging.
We truly appreciate your support of Noor Hair Official and are happy to be part of your hair journey!
Could not go in and change my order…
Could not go in and change my order when I realized I’d set it up for monthly distribution. I only want to try one more month very unhappy with that.
Lynn Combs
10 June 2026
Reply from Noor Hair
Hi Lynn,
We’re sorry to hear about the frustration you experienced while trying to update your order.
We understand how important it is to have full control over your purchases, and we regret any difficulty you encountered when adjusting your subscription preferences. In most cases, customers are able to manage their orders directly through the Customer Portal, including updating or canceling subscriptions.
We would be happy to review your account and assist you in making the change you need so you only receive what you intend to keep.
We sent a follow up email today to assist you further.
Thanks,
Alexa
Noor Hair
Reply from Noor Hair
Hi Sabrina,
We’re really happy to hear that you feel WonderLift Cream is the best you’ve ever used. That means a lot to us, and we truly appreciate your support of Noor Hair Official!
Reply from Noor Hair
Hi Donna,
We’re sorry to hear about your concerns regarding this order.
Upon review, our records indicate that an order was placed on June 7, 2026 for WonderLift Cream and InstaLift Eye Cream using a special promotional discount. Based on the information available, the order was submitted successfully through our checkout process.
We understand that unexpected charges or shipments can be frustrating, and we would be happy to review your account further and answer any questions you may have regarding the order.
Please contact our support team if you need additional assistance, and we will be glad to help.
I noticed absolutely no difference in…
I noticed absolutely no difference in hair quality over last 6 months-- and it is difficult to cancel
9 June 2026
Reply from Noor Hair
Hi Rhonda,
We’re sorry to hear that you did not experience the results you were hoping for after using the product for six months.
We also apologize for any frustration regarding the cancellation process. Customers are able to manage their subscriptions and cancel online at any time through the Customer Portal. Upon review, we did not receive a cancellation request prior to the most recent renewal.
To ensure there are no future charges, we have now gone ahead and canceled your subscription.
We appreciate your feedback and thank you for giving our product a try. If you need any additional assistance, our support team will be happy to help.
Reply from Noor Hair
Hi Tiffann,
We’re really glad to hear you found it easy to order and review your products. We truly appreciate your support of Noor Hair Official and are happy to provide a smooth experience for you!
It was a nice experience
It was a nice experience! The customer service clerk was very efficient and now my product is on its way, I’m excited and can’t wait to use it, thanks again.
11 June 2026
Reply from Noor Hair
Hello Joanne,
Thank you so much for your feedback!
We’re really glad to hear you had a nice experience and that our customer service team was efficient in helping you. It’s great to know your order is on the way, and we’re excited for you to try the product.
We truly appreciate your support of Noor Hair Official and hope you love your results!
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