I brought 2 necklaces for my daughters. I placed the orders & received regular updates from Noor Qalb as to the progress of the orders & when they shipped out. Received the necklaces & they are be... See more
Company replied
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See what reviewers are saying
I placed an order 3 days ago. I still haven’t received an order confirmation. I have emailed them numerous times, sent them messages on Facebook messenger, contacted them through their “contact us”... See more
Company replied
I ordered a necklace and bracelet on 9 July. Only the necklace arrived, weeks late, with no bracelet and no explanation. The necklace itself is labelled "stainless steel" — not the 18k gold platin... See more
Company replied
I recently bought three necklaces from this company and unfortunately, one of them broke pretty fast. So, I sent an email to their customer service team with a picture of the broken necklace. I was re... See more
Company replied
Company details
Written by the company
FAITH YOU CAN WEAR, HERITAGE YOU CAN TRUST Our jewelry is designed to help you carry your faith with meaning and pride — pieces that honor your heritage while fitting your modern life. But what sets Noor Qalb apart is why we exist. When you choose our jewelry, you're wearing faith beautifully, standing with Palestine, and helping feed families through Share The Meal. This is more than jewelry. This is faith with purpose.
Contact info
United States
- contact@noorqalb.com
- noorqalb.com
You should know
3.5
Average
180 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
On‑Time & High Quality
Express shipping was exactly as promised, my order arrived perfectly on schedule. The product quality is also excellent, I’m genuinely happy with it. I will 100% order again for gifts for my friends and family. You really won’t be disappointed with them.
11 April 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re delighted to know that express shipping arrived exactly as promised and that the jewellery quality made you genuinely happy.
It’s wonderful to hear you’re already planning to order again for gifts for your friends and family. Your trust and recommendation mean so much to us, and we’re grateful to have exceeded your expectations.
We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance.
Sincerely,
Aisha
Customer Support – Noor Qalb
Delivery from China
Delivery from China, so I don't think this is a good quality item. I can get much cheaper price for 18K gold from my hometown.
19 May 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re sorry to hear that the delivery origin and quality did not meet your expectations.
We understand how important transparency and value are when purchasing jewellery, and we take your feedback seriously.
Please allow us the chance to review this directly with you and work toward a resolution that restores your confidence.
Send us an email through contact@noorqalb.com for further assistance and resolution.
Sincerely,
Aisha
Customer Support – Noor Qalb
So Helpful & Kind
I literally entered the wrong phone number when I placed my order and didn’t realize it until later 😭 I was already expecting customer service to blame me since it was completely my mistake, but they were honestly so kind and understanding about it. They helped me update the information right away and kept reassuring me the whole time instead of making me feel bad. I still got the order on time. Thank you Hannah! you’re the best 🥹
10 April 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re so glad to hear that Hannah was able to kindly assist you with updating your phone number and reassure you throughout the process.
Mistakes happen, and knowing that you still received your order on time and loved it makes your feedback extra special.
Thank you for sharing your experience and for recognizing the care and kindness of our team. We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance and resolution.
Sincerely,
Aisha
Customer Support – Noor Qalb
Exceeded Expectations
I received the Noor Ayatul Kursi ring and I absolutely love the quality and the design. It feels really well made and looks even better in person. Very happy with my purchase. 10/10
14 April 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re thrilled to hear that the Noor Ayatul Kursi ring exceeded your expectations in both quality and design.
Knowing it feels well made and looks even better in person makes your feedback especially meaningful to us. Thank you for sharing your happiness and for rating your purchase 10/10 — we’re truly grateful for your support.
We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance.
Sincerely,
Aisha
Customer Support – Noor Qalb
Scam! Do not buy from here
This is a scam. Unfortunately I only realised after I’d wasted £40. The trust pilot reviews on the website are fake, and there’s a lot of info online exposing this as a scam. I received the type of rubbish you’d get from Temu for a few quid. Appalling that they would pretend to be donating to Palestine and that this is a Muslim woman owned business when it’s just cheap Chinese goods.
19 May 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re very sorry to hear that you feel misled and disappointed with your purchase.
We understand how upsetting it must be to expect tarnish‑free jewellery and instead feel that the quality and trust did not meet your expectations.
Your concerns about authenticity, transparency, and pricing are important to us, and we take them seriously.
Please allow us the chance to review this directly with you so we can better understand the situation and work toward a resolution.
Send us an email through contact@noorqalb.com for further assistance and resolution.
Sincerely,
Aisha
Customer Support – Noor Qalb
Uniquely Special
Everything felt generic before, but the Malak Moissanite Earrings finally feel personal. I’m based in Sydney, Australia, and it’s not something I usually find in my city, and it arrived faster than expected with great customer support.
9 April 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re delighted to know that the Malak Moissanite Earrings felt uniquely special and personal for you, especially since it’s not something you usually find in Sydney.
Hearing that they arrived faster than expected and that our customer support made the experience even better truly means a lot to us. Thank you for sharing your joy and for trusting Noor Qalb. We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance.
Sincerely,
Aisha
Customer Support – Noor Qalb
Lifetime Warranty & Great Service
I own a jewelries from Noor Qalb, and recently one of my favorite pieces broke. I emailed them to let them know about the issue and got a reply almost immediately. They were so generous with how they handled everything and the issue was resolved within minutes. I also remembered that my jewelry came with a lifetime warranty, which made me appreciate the brand even more. I have the utmost respect for what you do and will continue supporting your amazing work.
4 April 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re so glad to hear that your issue was resolved quickly and that our lifetime warranty gave you added peace of mind.
Knowing that you felt respected and supported, and that our service left such a positive impression, truly means the world to us.
Thank you for continuing to support Noor Qalb and for trusting us with your favourite pieces. We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance.
Sincerely,
Aisha
Customer Support – Noor Qalb
Very poor service
Very poor service. The product has still not been delivered and I am still waiting. The promised delivery timeframe has already been breached. I contacted via email, but the response was unsatisfactory.
Really disappointing experience.
6 May 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re very sorry to hear that your order has not yet been delivered and that the promised timeframe was missed.
We understand how disappointing it must be to wait longer than expected and to feel unsatisfied with the response you received.
Your feedback is important to us, and we want to make this right by reviewing your case directly and ensuring your order is resolved as quickly as possible.
Send us an email through contact@noorqalb.com for further assistance and resolution.
Sincerely,
Aisha
Customer Support – Noor Qalb
Thoughtful Packaging
I ordered this as a gift and requested a gift box, and they made sure it was included.
8 April 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re so glad to hear that the gift box was included as requested and that the packaging made your order feel extra thoughtful.
It means a lot to us that you trusted Noor Qalb for such a special gift, and we’re grateful you shared your kind words. We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance.
Sincerely,
Aisha
Customer Support – Noor Qalb
Ok Quality
Quality was OK. I was excepting better but I guess it's worth the price.
13 April 2026
Unprompted review
Reply from Noor Qalb
Hello,
Thank you for sharing your honest feedback.
We understand that you were expecting better quality, and we truly value your perspective. At the same time, we’re glad to know you still found the piece worth the price.
Your input helps us improve and ensures we continue to deliver jewellery that meets our customers’ expectations. We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance and resolution.
Sincerely,
Aisha
Customer Support – Noor Qalb
Great customer support
I super love the jewelries I bought! the quality is top-notch and I couldn’t be happier with my order. Hannah from customer service was sooo amazing and supportive. I will definitely buy again!
18 April 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re delighted to know that you love the jewellery you purchased and that the quality made you so happy.
It’s wonderful to hear that Hannah was able to support you with such care and professionalism — we’ll be sure to share your kind words with her.
Thank you for trusting Noor Qalb and for your intention to buy again. We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance.
Sincerely,
Aisha
Customer Support – Noor Qalb
Love it
I received the Palestine Watermelon hoops and it unfortunately arrived broken, which I think was likely the carrier’s fault. I was really disappointed at first because I genuinely loved it. However, I reached out to customer service and they responded quickly and very professionally. They even sent me a replacement at no cost, which I truly appreciated. I really love how this company operates! It’s sad to hear you’re closing, but more power to you while you’re still here.
22 April 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re truly sorry that your Palestine Watermelon hoops arrived broken, and we understand how disappointing that must have been at first.
At the same time, we’re so glad our customer service team was able to respond quickly and send you a replacement at no cost.
Knowing that you genuinely love the piece and appreciate how we operate means so much to us.
Thank you for your kind words and support, even as we prepare to close — they truly encourage us. We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance.
Sincerely,
Aisha
Customer Support – Noor Qalb
Handled Professionally
When they say express shipping, they really mean it, it actually arrived right on time. I’m really impressed with the quality of the products too. I’ll definitely be buying again, especially as gifts for friends and family. This is a brand you can trust, it won’t disappoint.
27 April 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re so glad to hear that express shipping arrived exactly on time and that the quality of the jewellery impressed you. Knowing you’ll be buying again, especially as gifts for friends and family, means a great deal to us.
Thank you for trusting Noor Qalb and for sharing such encouraging words — we’re grateful for your support. We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance.
Sincerely,
Aisha
Customer Support – Noor Qalb
Fast & Reliable Shipping
I’m not really used to buying online because some websites are confusing to navigate, but this one was honestly so easy—like 1, 2, 3. Customer service also replies really quickly. Big salute to Hannah for actually reading my inquiries and giving real answers, not those generic AI-style replies that make you lose trust. That really gave me confidence.
2 May 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re so glad to know that the website felt easy to navigate and that express shipping arrived reliably. It’s wonderful to hear that Hannah’s thoughtful replies gave you confidence and stood out from generic responses — we’ll be sure to share your kind words with her.
Thank you for trusting Noor Qalb and for celebrating both our jewellery and our customer service. We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance.
Sincerely,
Aisha
Customer Support – Noor Qalb
Simple & Trustworthy
I’m from Birmingham, UK and this level of artistry is something I rarely see here. The quality is very good and the customer service is superb.
24 April 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re delighted to hear that the artistry of our jewellery stood out to you and that the quality met your expectations.
It’s wonderful to know that our customer service also made a positive impression. Thank you for trusting Noor Qalb and for sharing your kind words from Birmingham — your support means so much to us. We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance.
Sincerely,
Aisha
Customer Support – Noor Qalb
Nice bracelet
I received it in a few days. I won't wear it everyday but the quality is good.
24 April 2026
Unprompted review
Reply from Noor Qalb
Hello,
Thank you for sharing your honest feedback.
We understand that the jewellery may not be something you’ll wear every day, but we’re glad to know you still found the quality to be good.
Your perspective is valuable to us, and we truly appreciate your support. We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance and resolution.
Sincerely,
Aisha
Customer Support – Noor Qalb
Worth every penny
I had an issue with my order because I was out of the country when it was supposed to be delivered. I emailed them asking if they could hold the shipment, and Hannah made sure everything was handled perfectly. I’ve now received my order and I absolutely love it so so so much. I’ll definitely be ordering again!
29 April 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re so glad to hear that Hannah was able to handle your delivery situation perfectly and ensure your order reached you without issue.
Knowing that you absolutely love your jewellery and plan to order again truly means the world to us.
Thank you for trusting Noor Qalb and for sharing such encouraging words — your support is deeply appreciated. We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance.
Sincerely,
Aisha
Customer Support – Noor Qalb
SCAM - Do not order online
I ordered a Palestine necklace online. It was shipped from China as I was able to view the tracking information. It took a while for it to arrive and when it it did, it was poorly packaged. There was no presentation box. The necklace doesn't even look as good as advertised online, looks rather cheap and tacky. I personally think it's a overly priced even though it's on clearance and not worth the money. I agree with the previous reviews that it's all just a scam! Do not order!
17 March 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re very sorry to hear that your experience with the Palestine necklace did not meet your expectations.
We understand how disappointing it must have been to wait longer than expected, receive packaging that felt inadequate, and feel that the product did not match what was advertised.
Your concerns about quality, presentation, and value are important to us, and we take them seriously.
Please allow us the opportunity to review this directly with you so we can better understand the situation and work toward a resolution.
Send us an email through contact@noorqalb.com for further assistance and resolution.
Sincerely,
Aisha
Customer Support – Noor Qalb
Easy & Reliable
I really love the product! No irritation at all and they look amazing in person. This is my second purchase and I’m always tempted again whenever I get an email. The website is easy to use, ordering is simple, and delivery is always on time.
4 May 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re delighted to know that you love your jewellery and that it’s been comfortable to wear with no irritation.
It’s wonderful to hear that this is already your second purchase and that our emails keep tempting you back! We’re also glad the website felt easy to use and that delivery has always been on time.
Thank you for trusting Noor Qalb and for sharing your kind words — your continued support means so much to us. We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance.
Sincerely,
Aisha
Customer Support – Noor Qalb
Hannah Really Helped
My package was lost but Hannah helped me and they resend one really fast.
30 April 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re truly sorry that your package was lost initially, and we understand how frustrating that must have been.
At the same time, we’re so glad to hear that Hannah was able to assist you quickly and ensure a replacement was sent right away.
Thank you for sharing your experience and for recognizing the effort of our customer service team — your support means a lot to us. We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance and resolution.
Sincerely,
Aisha
Customer Support – Noor Qalb
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