I brought 2 necklaces for my daughters. I placed the orders & received regular updates from Noor Qalb as to the progress of the orders & when they shipped out. Received the necklaces & they are be... See more
Company replied
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I recently bought three necklaces from this company and unfortunately, one of them broke pretty fast. So, I sent an email to their customer service team with a picture of the broken necklace. I was re... See more
Company replied
I placed an order 3 days ago. I still haven’t received an order confirmation. I have emailed them numerous times, sent them messages on Facebook messenger, contacted them through their “contact us”... See more
Company replied
The products arrived in excellent condition, I am very happy about the experience to buy on that market even I didn’t trust before but Noor Qalb made me confident now. Thanks a lot.
Company replied
Company details
Written by the company
FAITH YOU CAN WEAR, HERITAGE YOU CAN TRUST Our jewelry is designed to help you carry your faith with meaning and pride — pieces that honor your heritage while fitting your modern life. But what sets Noor Qalb apart is why we exist. When you choose our jewelry, you're wearing faith beautifully, standing with Palestine, and helping feed families through Share The Meal. This is more than jewelry. This is faith with purpose.
Contact info
United States
- contact@noorqalb.com
- noorqalb.com
You should know
3.4
Average
177 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thanks
I honestly thought my order was going to get lost because I completely forgot to add my house number during checkout 😭 totally my fault. I contacted customer service expecting them to be annoyed, but they were actually sooo understanding and kind about it. They fixed the address for me without making me feel bad at all, and they even gave me a gift code because of the shipping delay. Like WOW WOW WOW!!! you don’t get this kind of service often anymore.
15 April 2026
Unprompted review
Reply from Noor Qalb
Hello,
We completely understand how stressful it can feel when an address detail is missed during checkout, and we’re so glad our customer service team was able to help you quickly and kindly without making you feel bad.
It’s wonderful to know that the issue was resolved smoothly and that you even received a gift code for the delay. Thank you for sharing your experience — your words remind us why personalized service matters so much.
We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance.
Sincerely,
Aisha
Customer Support – Noor Qalb
Beautiful & Meaningful Jewelry
I ordered the rawdat bracelet because the meaning behind it really spoke to me, but I didn’t expect to love it this much when it arrived. I’m based in London, UK, and honestly it’s hard to find pieces here that feel this personal and this well made at the same time. It’s super comfortable to wear, doesn’t feel cheap at all, and the little details make it feel really special. The shipping was faster than I expected, and customer service was so helpful and reassuring throughout the whole process. 10/10
10 April 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re delighted to know that the Rawdat bracelet spoke to you on such a personal level and that you loved it even more once it arrived.
Hearing that the quality, comfort, and little details made it feel truly special means so much to us. We’re also glad shipping was faster than expected and that our customer service team was able to reassure you throughout the process.
Thank you for sharing your 10/10 experience — your support inspires us every day. We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance.
Sincerely,
Aisha
Customer Support – Noor Qalb
I accidentally put the wrong size…
I accidentally put the wrong size during checkout and got really worried after placing my order, but Hannah was honestly amazing and helped me fix it right away. I super love her service by the way, she was so kind, patient, and reassuring the whole time. My order arrived with the correct size and everything was perfect 😭💛 Really appreciate the support and care from the team. More power to NoorQalb!
6 May 2026
Unprompted review
Reply from Noor Qalb
Hello,
We completely understand how worrying it can feel to realize a size was entered incorrectly during checkout, and we’re so glad Hannah was able to help you fix it right away.
It’s wonderful to know her kindness, patience, and reassurance made the experience stress‑free, and that your order arrived in the correct size just as you hoped.
Thank you for sharing your appreciation and for supporting Noor Qalb — your words truly encourage us to keep delivering care and quality. We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance.
Sincerely,
Aisha
Customer Support – Noor Qalb
Scam
Scam - organized a chargeback through my bank I suggest you all do the same
Edit - I went back and forward over email with this company multiple times to no outcome. My chargeback was approved by my bank and I have my money back.
18 April 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re very sorry to hear that your experience left you feeling scammed and that you did not receive the confirmation or resolution you expected.
We understand how upsetting this must be and take your concerns seriously. Please allow us the opportunity to review this directly with you so we can clarify what happened and work toward a resolution.
Send us an email through contact@noorqalb.com for further assistance and resolution.
Sincerely,
Aisha
Customer Support – Noor Qalb
Reply from Noor Qalb
Hello,
We’re very sorry to hear that your experience left you feeling scammed. We understand how upsetting this must be and take your concerns seriously.
Please allow us the opportunity to review this directly with you so we can clarify what happened and work toward a resolution.
Send us an email through contact@noorqalb.com for further assistance and resolution.
Sincerely,
Aisha
Customer Support – Noor Qalb
Beware
Beware! This company is running a scam. They have images of fake Trustpilot reviews where they claim that they are "Rated 4.6/5 based on 1821+ Customers". In reality they had no reviews whatsoever before this one.
This company claims to have been operating for 4 years although their website was only registered in February 2026.
Additionally, on the main page of their website they claim that "if you're not satisfied with your purchase for any reason within 120 days, we’ll refund your money no questions asked". However when I attempted to cancel an order before it was even shipped they refused and claimed that returns are not possible. They then directed me to a refunds policy page which stated that they sell "dietary supplements" when in fact the items they are supposedly selling is jewelry. They have since edited that page but the web archive remains.
They also claim to have been featured in Vogue, Elle, Harper's Bazaar, and Women's Health magazines, when in fact no such mentions exist.
There are other reports on Reddit and Facebook where others warn of the same fraudulent activity. This store needs to be shut down immediately. It is a complete scam that just drop ships cheap quality items from Temu or other similar vendors.
7 April 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re very sorry to hear that your experience left you feeling misled and concerned about the authenticity of our business.
We understand how frustrating it must have been to see inconsistencies in reviews, policies, and product information, and we take your feedback seriously.
Your concerns about transparency, trust, and quality are important to us, and we want to assure you that we are reviewing these matters carefully.
Please allow us the opportunity to discuss this directly with you so we can better understand your experience and work toward a resolution.
Send us an email through contact@noorqalb.com for further assistance and resolution.
Sincerely,
Aisha
Customer Support – Noor Qalb
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