Northbound Reviews 

Perfect little car that took us all the way up north. Friendly, super service. So very happy. Will be back!

Gebucht haben wir ein auf den Bildern normal / gut aussehendes Allrad-Fahrzeug (Dacia Duster).

Erhalten haben wir einen Unfallwagen, wo die Beifahrertür nur mit Gewalt zu ging. Auch sonst gab es am Fahrzeug kaum eine Stelle, die nicht eine Delle oder einen Schaden hatte.

Leider hat sich niemand die Mühe gemacht uns ein anderes Fahrzeug anzubieten, geschweige den bereits bezahlten vollen Mietpreis zu mindern (trotz mehreren schriftlichen Aufforderungen!).

Am Abgabetag war sogar das Büro zum vereinbarten Zeitpunkt geschlossen. Erst nach einem Telefonat und dem Hinweis, dass wir einen Transfer zum Flughafen mit gebucht haben, kam doch noch jemand.

Am Flughafen waren wir dann 1,5 Stunden später und nur 20 Minuten vor dem Abflug. Wir hatten riesiges Glück, dass wegen Corona ein Chaos herrschte und noch viele andere Passagiere unseren Fluges in der Gepäckschlange und beim Check-In standen bzw. durch die Sicherheitskontrollen noch nicht durch waren...

Hungrig, verschwitzt, und mit materiellen Verlusten (die entrichtete Steuer zurück zu holen war in den 20 Minuten natürlich unmöglich! - über den versäumten tax free shopping reden wir gar nicht erst) haben wir unseren Flug doch noch bekommen.

NIE WIEDER mit dieser Gesellschaft!

NEVER AGAIN!
I actually experienced a service that will stay in my memory for a long time.

The car was damaged everywhere. The passenger door was so badly damaged that it was very difficult / with great force to close it.

Unfortunately our complaints did not interest Lavacar. Until today no word of apology :-((

Even on the last day the supplier gaves us an unforgettable experience: at 5 o'clock in the morning (= contractually agreed return time!) the office was closed / nobody was there. So we had to make a phone call (= again additional costs!) to remind the supplier that it is contractually agreed that we will hand over the car and he will drives us to the airport.

As a result we were too late at the airport, only 20 minutes before boarding closed.

It was a horror to run through the airport to catch the flight !!!

We couldn't even get our tax. That's another money that we lost because of the unreliable supplier.

Normally our plan was to be at the airport 2.5 hours before the flight, have breakfast, go shopping in the tax free area and receive our tax. So we couldn't even go to the toilet...

Our feedback? - Never again lavacar!!!! Never again northbound!!!!

Great service and response time. Car was delivered to my doorstep all on a very short notice and you can call them and have a proper human being talk to you and help you with all your questions.

Nice booking system and super service from MyCar as well.

We were very impressed with the service provided. The Free pickup in the airport and the Quick service to get our vacation started could not have been better. We would highly recommend this company and will be using it again if we visit Iceland again in the future :)

We felt comfortable by the whole experience and can recommend Northbound.

We had a very good experience with Fara and our Caddy Maxi life. We were 6 adults in a 7-seats car with enough space for our 7 big bags. The car is 4 wheel driven but is not a real 4x4 car ;-) We did a 13-days tour around Iceland with some some gravel roads, but not into the highlands ;-) We would not do the highlands with this car... The car was very clean. The service was super. We had 2 orange lights the second day and they checked the whole car again: there was no problem, just the reset of the controllights was not set properly... 13 days without any problem - it was summertime though :) We surely do recommend Fara !

Northbound was quick, responsive and very friendly. They immediately took action when the car rental company cancelled the booking by providing a good alternative and immediately booked the car that I wanted. Definitely recommend them

We were very happy with the vehicle and the rental process. We will be back definitely!

Good service - gave access to a fair deal (car rental) where no huge sum was blocked on my card. Much appreciated

We were able to book a car through Northbound very quickly and efficiently. Due to Covid situation we had to make some last minute changes to our booking and this was also done very quickly.
The car we booked was from Northern Lights Car Rental, and also dealing with this party was very smooth.

Good service. Helpful if you needed it and promptly reply.

We used Northbound when driving around the Ring Road and the car had everything we needed for the trip and the service was great :)

Great service, friendly people and a good car. Will definately use your services again!

Due to a flight delay we had to pick up our car around 3am, but it was no problem for the Northern Lights staff. The car had some minor damages, but they were all marked in the contract form, and we knew that we booked a used car, also no problem. The booked booster seat was there, and the car was large enough for our 4 large suitcases.
The car was reliable and we didn't have any issue. The only thing you have to know about a Vitara is it's automatic stop feature. It was a bit of concerning stopping the car out in Iceland's nowhere and immediately the engine turns off. But after hitting the throttle, the engine always started again. Only the built-in GPS was disappointing, most of the addresses of the guest houses, hotels or activity meeting points were not fond. But a good old paper map and a handheld GPS receiver with open street map worked around this issue.
Due to another flight issue we had to extend the car rental by 2 days, which was again no problem.
As we booked the platinum insurance package, the car return was smooth as expected. The shuttle service was quick and the staff was very friendly. Thanks to all of you.

Provided us with an excelent service in a tough situation of travel disruptions due to Lufthansa. Responsive, flexible and thrustworthy.

Excellent customer service, the guys working there are friendly and informative, the whole process was stress and hassle-free thank you very much. :)

First class organisation. Very easy booking process with competitive prices at various car rental companies. Very good communication to answer my enquiries. An excellent and professional company which I can highly recommend.

Excellent and fast service. Would rent again.

Excellent service from beginning to end. The cheapest car rental I could find online. The car was in great condition (Dacia Duster) and I will most certainly use this company again in the future!