Lloyd & Whyte Community Broking Reviews 602

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, knowledge, and helpfulness, often highlighting their ability to make complex processes understandable and stress-free. The service provided is frequently described as excellent, efficient, and professional, with many appreciating the personalized approach and prompt responses to queries. Reviewers often mention feeling confident and well-guided, especially when dealing with insurance renewals and changes, noting the staff's dedication to going the extra mile. The customer service is consistently outstanding, with people noting that nothing is too much trouble and that the company is always there to help. Many appreciate the human interaction and personal touch, contrasting it with impersonal online services.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, patience, and care.... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent, professional, and... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

PRIVATE MEDICAL INSURANCE I have contacted Adam Frampton many times over the last three or four years . He has always been very polite and knowledgeable. He has taken the pains to understand my req... See more

Rated 5 out of 5 stars

Due to building works at our property our existing insurance company could not continue cover which caused us a bit of stress! Jo from the Community Broking department took up the issue and managed t... See more

Rated 5 out of 5 stars

Theresa has sorted our travel insurance over the years. I feel she looks for the best policy to suit us as well as looking for the best price. We recognise each others voices, we have spoken so often... See more

Rated 5 out of 5 stars

I have been using Lloyd and Whyte for well over a decade and their service is superb. I have dealt with Adam Frampton primarily and he has been nothing but professional and very helpful. He has an exc... See more


Company details

  1. Insurance broker

Written by the company

When it comes to business, nothing beats local knowledge for a personal service and accurate quotes to meet your insurance cover needs. Lloyd & Whyte was formed in 1946 and our origins are based within community broking. Lloyd & Whyte Community Broking as a division, has grown across five locations in the South West and Wales. We’re different because we combine the strength of a larger network of insurance brokers with the friendly, personal service and local knowledge you expect from a smaller business. With decades of experience and access to a wide panel of insurers, you can be confident that you are getting an appropriate, quality policy that meets your business needs cost effectively. In a world that lives online – we’re bringing insurance back to the community!


Contact info

4.9

Excellent

TrustScore 5 out of 5

602 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

There is something to be said about going through a traditional insurance broker.

I had major stress with my son who is Autistic arranging his car insurance after a disappointing experience with another insurer.

Thankfully Lloyd White came to our rescue and Elyth came to my rescue. A personal service that I was very grateful to receive.

There is much to be said about going to a traditional insurance broker wheb organising insurance, rather than going online which is so inpersonal.

The Reverend Prebendary Matthew Stafford - Much Wenlock

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Personal service and great team member Keri

Keri was very patient, knowledgeable and kind. She found us the best policy for our home and was polite and efficient. We would definitely recommend using Lloyd & Whyte community broking team for great service from genuine good human beings.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Always good service.

Theresa has sorted our travel insurance over the years. I feel she looks for the best policy to suit us as well as looking for the best price. We recognise each others voices, we have spoken so often!
It gives me confidence to speak to someone and be able to ask questions, rather than do everything online with no human interaction.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Grade 2* house insurance

Required House insurance to be in place for purchase of Grade 2* listed property. Keri was extremely helpful throughout the whole process, reviewing policies which would be best fit for purpose and looking into re-build cost requirements. She answered all my questions (there were many!) and was patient and clear with the advice she offered. Very happy with her professional manner and kindness.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

no ai

what a pleasure to deal with a real and extremely effiicient person without having to fight with ai. would recommend very highly

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Ceri was absolutely excellent

Ceri was absolutely excellent. She is knowledgable, understanding, caring, and goes the extra mile by far. She has made me feel confident in finding the right policy.

Many thanks Ceri.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, hassle free, trouble free service with helpful friendly staff. What more can you ask for?

1 May 2026
Unprompted review
Rated 5 out of 5 stars

first claim

We had our first claim last year and i could not priase this firm mor highgly. Not only do you speak to a person but they keep you informed all the way. 10/10

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Jo Pavey and her team at Lloyd & Whyte are great

Jo Pavey and her team at Lloyd & Whyte Community Broking continue to manage our insurance requirements both for home and commercial insurance. Service is consistently outstanding. She is knowledgeable, efficient, and pays great attention to detail, making the whole process seamless. We wouldn’t hesitate to continue working with her.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Private Medical Insurance

Private Medical Insurance
Adam Frampton
I have recently changed my private health provider and was guided and helped every step of the way by Adam. The service provided was excellent and all queries answered promptly. I would fully recommend Adam and the company.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent broker

Our broker, Adam Frampton, was very conscientious in finding us the best deal for our health insurance renewal and guided me capably through the switch over process from one provider to another

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service at a stressful time

The agent was extremely helpful with all aspects of guiding through a claim process as well as an annual insurance renewal. Courteous & personable - exactly what is needed from an agent helping through a stressful process. Couldn’t be better.

15 April 2026
Unprompted review

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