Fantastic customer service. I ordered a ski erg that did not arrive after five days. I contacted the guys at Northern and promptly received a polite and professional response offering a simple solutio... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an issue with a product I purchased around six months ago. I emailed fairly late in the evening and was responded to by John within 20 mins. John offered advice on how to potentially resolve my... See more
Company replied
Ordered a selection of hex weights - better value than looking for a preset range of weights and a brilliant price. Delivered perfectly and very rapidly, kept informed of progress too. Weights are per... See more
Company replied
I cannot recommend this company enough. The website is easy to use and the equipment I purchased 12.5 kg dumbells and poly box were excellent quality and at a very competative price. When I order... See more
Company replied
Company details
Written by the company
WE ARE NORTHERN. What started out as an ambition to bring high quality gym equipment to the UK fitness market, very quickly turned into much more. We really value bringing people together through training sessions, competitions and events, helping people hit their fitness goals, while being approachable and friendly – we call it ‘NORTHERN hospitality’. We underpin this with the traits you would expect of any good business – great customer service, fair pricing and a can do attitude when you need help. We’re always looking to improve so any comments, good or bad, would be more than welcome.
Contact info
Unit 3A Holloway Drive, M28 2LA, Manchester, United Kingdom
- team@northerngymequipment.com
- northerngymequipment.com
4.6
Excellent
376 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service and communication offered…
Great service and communication offered while a parcel gone lost.
John was responsive and helpful with matter of minute.
Would recommend.
11 June 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for your kind review.
We’re really pleased to hear that despite the parcel being lost in transit, John was able to assist you quickly and keep you updated throughout the process. We understand how frustrating delivery issues can be, so it’s great to know you felt supported and that everything was handled efficiently.
We truly appreciate your recommendation and your support of Northern Gym Equipment.
We look forward to serving you again in the future.
Good quality hex dumbbells
Quality of the hex dumbbells are very good, I like the branding on the weights, adds a nice touch.
Very quick delivery and communication was fast when I raised a query.
L. Humphries
10 June 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for your great review.
We’re really pleased to hear that you’re happy with the quality of the hex dumbbells and that you like the branding detail as well. It’s also great to know that delivery was quick and that our team was able to respond promptly to your query.
We truly appreciate your support and are glad you chose Northern Gym Equipment.
We look forward to serving you again in the future.
I started my strength training a year…
I started my strength training a year ago, the trainer i use, uses Northern Gym for his gym, so I knew I would be getting quality equipment. I was expecting to pay high, however, the price of equipment is brilliant. I have purchased a bench, several different Kg dumbells, kettlebells and resistance bands. My home gym is going along nicely. When I am not a the gym, I have quality equipment at home. Brilliant fast delivery too. Thanks Tracey
11 June 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you so much for your wonderful review.
We’re really pleased to hear that your trainer’s recommendation gave you confidence in our equipment, and even more so that we’ve been able to support you as you build your home gym. It’s great to know you’re happy with the quality, pricing, and range of products you’ve purchased, from your bench to your dumbbells, kettlebells, and resistance bands.
We’re also glad the delivery has been fast and reliable for you, and that everything is helping you stay consistent with your strength training at home.
Thank you for choosing Northern Gym Equipment and for your kind recommendation. We truly appreciate your support.
Solid stand
Ordered a stand and 3kg, 6kg and 9kg hex weights, with standard delivery. The stand arrived the following day and the weights a couple of days later. Really happy, the stand is solid and the weights fit perfectly. Quick delivery and quality products.
29 May 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for your great review.
We’re really pleased to hear that your stand and hex weights arrived quickly and that everything met your expectations. It’s great to know the stand feels solid and that the weights fit perfectly as intended.
We truly appreciate your support and are glad you’re happy with both the quality of the products and the delivery experience.
We look forward to serving you again in the future.
I bought a dumbbell rack for my hex…
I bought a dumbbell rack for my hex bells. It arrived super fast and was really easy to assemble. It’s also very sturdy & great quality.
3 June 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for your great review.
We’re really pleased to hear that your dumbbell rack arrived quickly and that you found it easy to assemble. It’s also great to know you’re happy with the sturdiness and overall quality of the product.
We truly appreciate your support and are glad you chose Northern Gym Equipment.
We look forward to serving you again in the future.
Product was just what I was after
Product was just what I was after, superb quality but much cheaper than what I’d seen elsewhere. Delivery was nice and fast too.
28 May 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for your great review.
We’re really pleased to hear that the product was exactly what you were looking for and that you’re happy with the quality and value for money. It’s also great to know that delivery was quick and met your expectations.
We truly appreciate your support and are glad you chose Northern Gym Equipment.
We look forward to serving you again in the future.
I have had several dealings with…
I have had several dealings with Northern Gym Equipment, I have to give them 10 out of 10 for customer service. Nothing was an issue, and if I needed to contact them, I got an immediate response, and always a positive response.
I would have no doubt in recommending them to anyone.
10 out of 10 from me.
2 June 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you so much for your fantastic feedback and continued support.
We’re truly delighted to hear that you’ve consistently had positive experiences with us and that our team has been able to respond quickly and helpfully whenever you needed assistance. Providing reliable customer service is something we take great pride in, so your 10 out of 10 rating means a lot to us.
We really appreciate your recommendation and your trust in Northern Gym Equipment.
We look forward to supporting you again in the future.
Great quality equipment
I purchased dumbbells and an exercise mat from Northern Gym Equipment. They are really good quality. A lovely lilac colour too. I love them and thoroughly recommend this company. The equipment was delivered quickly and were well packaged. Great communication too. All round positive experience.
17 May 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for your wonderful review.
We’re really pleased to hear that you’re happy with your dumbbells and exercise mat, and that the quality, colour, and overall experience met your expectations. It’s also great to know that your order arrived quickly, well packaged, and that our communication throughout was helpful.
Your recommendation means a lot to the team, and we truly appreciate your support and trust in Northern Gym Equipment.
We look forward to serving you again in the future.
Delighted with my tri grip plates
Delighted with my tri grip plates, really good quality, delivery was quick. Cant beat northern for prices.
1 June 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for your great review.
We’re delighted to hear that you’re happy with your tri grip plates and that the quality and delivery met your expectations. It’s also great to know you’re pleased with our pricing.
Your support means a lot to the team, and we truly appreciate you choosing Northern Gym Equipment.
We look forward to serving you again in the future.
Always great equipment and good…
Always great equipment and good customer service.
6 June 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for your kind feedback and continued support.
We’re really pleased to hear you’re happy with both our equipment and customer service. It means a lot to the team to know our efforts are appreciated.
We look forward to serving you again soon.
Hex weights - great service
Ordered a selection of hex weights - better value than looking for a preset range of weights and a brilliant price. Delivered perfectly and very rapidly, kept informed of progress too. Weights are perfect. Great service and will definitely get more gym kit from them. Can absolutely recommend.
15 May 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for your fantastic review!
We're delighted to hear that you found our hex dumbbells to be great value and that selecting individual weights worked out better for your needs. It's also wonderful to know that your order arrived quickly, in perfect condition, and that our updates kept you informed throughout the delivery process.
We're especially pleased that you're happy with the quality of the weights and the overall service you received. Feedback like yours means a great deal to our team.
Thank you for your recommendation and for choosing Northern Gym Equipment. We look forward to helping you with your next gym equipment purchase!
Shambles
Awful delivery times
One week after placing an order and paying for express delivery I am still missing 30% of my order
Asked for express delivery refund and was ignored.
Still waiting for tracking information for my remaining items
Everything comes from different couriers at different times of different days so you need to be home pretty much 24/7 for 2 weeks if you place an order
Yet to use the products so no idea if they are any good
6 June 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for taking the time to share your feedback, and I’m really sorry to hear about your experience with the delivery delays and missing items from your order.
I completely understand how frustrating it must be to still be waiting for parts of your order, especially after paying for express delivery. This is not the standard we aim to provide, and I also apologise if your request for a delivery refund was not responded to properly.
We also understand your concern regarding multiple shipments and the inconvenience this has caused. Your comments are valid and will be reviewed by our team so we can improve both our communication and delivery process moving forward.
We would really like to look into this further and help resolve the outstanding items and tracking information for you as quickly as possible. Please feel free to contact us directly at team@northerngymequipment.com so we can prioritise your case.
We appreciate your patience and hope we can still turn your experience around.
Ordered two kettle bells too big
Ordered two kettle bells, but I'd gone to big to soon. the return process was simple and excellently explained by John, who organised my refund after I'd returned the items. John kepte outdated and I'm ordering with Northern again, but just sensible. Thank you John 👍🏻
4 June 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for your fantastic review.
We're sorry to hear that the kettlebells turned out to be a little heavier than expected, but we're glad that John was able to assist and make the return process straightforward and hassle free. Keeping our customers informed throughout the process is important to us, so it's great to hear that you felt well supported.
We're delighted that you'll be ordering from Northern Gym Equipment again, and we look forward to helping you find the perfect kettlebells for your training goals this time around!
Thank you for your support and for sharing your experience.
Great company if you run into issues with anything
Great company if you have any issues, there was a huge mix-up with the courier who didn't include the address and they managed to contact them and sort everything out. I spoke to John, one of the founders, and they managed to fully rectify the situation. The gym flooring I received was decent quality too and way better priced than its competitors. Impressed with how they handled everything.
29 May 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for taking the time to share your experience and for your kind words.
We're sorry for the confusion caused by the courier issue, but we're pleased that John and the team were able to step in, work with the courier, and get everything resolved for you. We understand how frustrating delivery issues can be, so we're glad we could help rectify the situation as quickly as possible.
It's also great to hear that you're happy with the quality of the gym flooring and found it to be excellent value compared to other options on the market. We work hard to provide both quality products and outstanding customer service, so feedback like yours means a lot to us.
Thank you again for your support and for choosing Northern Gym Equipment. We hope you enjoy your gym flooring for many years to come.
Excellent advice and customer service
Received some excellent advice when choosing kettlebells as wasn't sure on weight to go for. Minor issue with product, but customer service was superb and it was all resolved quickly.
19 May 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for your wonderful review.
We're delighted to hear that our team was able to help you choose the right kettlebell weight for your needs. We know how important it is to get the right equipment, and we're always happy to offer guidance whenever needed.
We're sorry there was a minor issue with the product, but we're pleased to hear that it was resolved quickly and that you were happy with the service you received. Providing excellent customer support is something we take great pride in.
Thank you for choosing Northern Gym Equipment and for sharing your experience. We hope you enjoy your kettlebells and wish you all the best with your training.
A solid good quality kettlebell but …
A solid good quality kettlebell . Good size and well balanced. Only small gripe I would say is the handle / grip is not perfectly smooth and can be uncomfortable on the hands when using for a session / workout. Grip could be better. I would still purchase other sizes .
28 May 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for taking the time to leave your review.
We’re really pleased to hear that you’re happy with the quality, size, and balance of the kettlebell, and that you would consider purchasing other sizes as well.
We also appreciate your honest feedback regarding the handle grip. While our kettlebells are designed for durability and functional training, we understand that grip comfort is an important factor during longer sessions. Your comments will be shared with our team as we continue to review and improve our products.
Thank you again for your support and for choosing Northern Gym Equipment.
Excellent customer service and product quality
Had a challenging experience with the delivery of my item. (EVRI logistics). John from Northern Gym Equipment was really responsive and patient, considering the product was returned to the warehouse twice. Excellent customer service and quality of product.
29 May 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for taking the time to leave us a review.
We're sorry to hear that there were challenges with the delivery process, but we're pleased that John was able to assist you throughout and help get things resolved. We understand how frustrating delivery issues can be, especially when an item is returned more than once, and we appreciate your patience during the process.
It's great to hear that you're happy with both the customer service you received and the quality of your product. Your feedback means a lot to us and will be shared with John and the team.
Thank you for choosing Northern Gym Equipment. We truly appreciate your support and hope you enjoy your purchase for years to come.
So happy with this company
So happy with this company. Bought a set of adjustable dumbells which were the cheapest I have found anywhere. Quality is brilliant, really solid, true to weight, and really friendly team that are fast to respond to enquiries. Thanks very much guys x
29 May 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you so much for your fantastic review!
We're delighted to hear that you're happy with your adjustable dumbbells and that you found them to be great value for money. It's especially rewarding to know that you're pleased with the quality, accuracy, and durability of the product.
We're also grateful for your kind comments about our team. Providing friendly and responsive customer service is something we take great pride in, so it's wonderful to hear that your experience reflected that.
Thank you for choosing Northern Gym Equipment. We truly appreciate your support and wish you every success with your fitness journey!
Customer service
I ordered 4 kettlebells 2no. 18kg 2no. 16KG, when delivered one of the 16KG was damaged but I didn’t open the package for over a month once delivered due to being busy, however I emailed expecting it to be too late and the prompt help I received was outstanding. There was no issue with the time and they are issuing a replacement straight away, I couldn’t recommend any more.
29 May 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for taking the time to leave such a wonderful review.
We're sorry to hear that one of your kettlebells arrived damaged, but we're glad that our team was able to assist you quickly and get a replacement arranged without any hassle. We understand that sometimes equipment isn't unpacked immediately, so we're pleased we could help resolve the issue for you.
Your kind words about our customer service mean a great deal to us, and we're grateful for your recommendation. We hope you enjoy your kettlebells and wish you all the best with your training.
Great response to my query
Great response to my query, resolved before 8am next day.
27 May 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you so much for taking the time to leave this feedback, it really means a lot.
We’re glad we were able to resolve your query quickly and get everything sorted for you before 8am the next day. That’s exactly the level of service we aim to provide.
We truly appreciate your support and hope to see you again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.