Fantastic customer service. I ordered a ski erg that did not arrive after five days. I contacted the guys at Northern and promptly received a polite and professional response offering a simple solutio... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an issue with a product I purchased around six months ago. I emailed fairly late in the evening and was responded to by John within 20 mins. John offered advice on how to potentially resolve my... See more
Company replied
Ordered a selection of hex weights - better value than looking for a preset range of weights and a brilliant price. Delivered perfectly and very rapidly, kept informed of progress too. Weights are per... See more
Company replied
I cannot recommend this company enough. The website is easy to use and the equipment I purchased 12.5 kg dumbells and poly box were excellent quality and at a very competative price. When I order... See more
Company replied
Company details
Written by the company
WE ARE NORTHERN. What started out as an ambition to bring high quality gym equipment to the UK fitness market, very quickly turned into much more. We really value bringing people together through training sessions, competitions and events, helping people hit their fitness goals, while being approachable and friendly – we call it ‘NORTHERN hospitality’. We underpin this with the traits you would expect of any good business – great customer service, fair pricing and a can do attitude when you need help. We’re always looking to improve so any comments, good or bad, would be more than welcome.
Contact info
Unit 3A Holloway Drive, M28 2LA, Manchester, United Kingdom
- team@northerngymequipment.com
- northerngymequipment.com
4.6
Excellent
378 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 1 week
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Customer service
I ordered 4 kettlebells 2no. 18kg 2no. 16KG, when delivered one of the 16KG was damaged but I didn’t open the package for over a month once delivered due to being busy, however I emailed expecting it to be too late and the prompt help I received was outstanding. There was no issue with the time and they are issuing a replacement straight away, I couldn’t recommend any more.
29 May 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for taking the time to leave such a wonderful review.
We're sorry to hear that one of your kettlebells arrived damaged, but we're glad that our team was able to assist you quickly and get a replacement arranged without any hassle. We understand that sometimes equipment isn't unpacked immediately, so we're pleased we could help resolve the issue for you.
Your kind words about our customer service mean a great deal to us, and we're grateful for your recommendation. We hope you enjoy your kettlebells and wish you all the best with your training.
Great response to my query
Great response to my query, resolved before 8am next day.
27 May 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you so much for taking the time to leave this feedback, it really means a lot.
We’re glad we were able to resolve your query quickly and get everything sorted for you before 8am the next day. That’s exactly the level of service we aim to provide.
We truly appreciate your support and hope to see you again soon.
I’m really happy with these 20kg…
I’m really happy with these 20kg kettlebells. The quality is excellent. The grip feels solid and comfortable, the finish is great, and they feel very durable during workouts. You can tell they are made to last.
4 May 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for taking the time to share your feedback.
We are delighted to hear that you are really happy with your 20kg kettlebells and that the quality, grip, finish, and durability have met your expectations.
It is great to know that they are performing well during your workouts, and we truly appreciate your support.
My go-to place for great quality fitness gear
I’m really pleased with my purchase. The kettlebells have a solid and very comfortable grip that feels secure throughout every workout. I purchased 16kg, 20kg and 24kg. I found all to be of great quality.
I had an issue with delivery and the customer service team were easy to contact and quick to resolve things, overall a good experience.
20 April 2026
Unprompted review
Reply from Northern Gym Equipment
We really appreciate you taking the time to share your experience.
We are delighted to hear that you are pleased with your kettlebells and that the grip, comfort, and quality met your expectations across all three weights. It is great to know they are supporting your workouts well.
We also appreciate your patience regarding the delivery issue. While delays can occasionally happen, we are pleased to hear that our customer service team was able to resolve everything quickly and make the experience a positive one overall.
Thank you again for your support, and we hope you continue enjoying your training with your new kettlebells.
Brilliant products
Brilliant products, fast delivery and great communication! Would definitely recommend. 🌟🌟🌟🌟🌟
23 May 2026
Unprompted review
Reply from Northern Gym Equipment
We really appreciate you taking the time to leave such a wonderful review.
We are delighted to hear that you are happy with your products, delivery experience, and communication from our team. Providing quality products and excellent service is always our goal, so it is great to know we delivered on that for you.
Your recommendation means a lot to us, and we truly appreciate your support.
Great value for money
Great value for money. Excellent design, Neoprene gives a comfortable grip and not too clumsy, nice and compact. Would definitely recommend and buy from Northern Gym equipment again
11 May 2026
Unprompted review
Reply from Northern Gym Equipment
We really appreciate you taking the time to share your feedback.
We are delighted to hear that you are happy with the quality, design, and comfort of your purchase. It is great to know that the compact design and neoprene grip met your expectations and provided excellent value for money.
Your recommendation means a lot to us, and we are pleased to hear that you would choose Northern Gym Equipment again in the future.
We appreciate your support and look forward to serving you again.
Adjustable dumbells
Firstly these great adjustable dumbells, which take up less space. This was promptly despatched. However there was an issue with the delivery company. This meant there was a delay in delivery. However the customer service from Northern was fantastic. Email of concern were replied to with 30 mins all the way through. They contacted the delivery company and then cancelled the delivery for return and sent out another set which arrived within two days. Much thanks to Ryan who sorted out this issue efficiently. I would definitely use these again
21 May 2026
Unprompted review
Reply from Northern Gym Equipment
We really appreciate you taking the time to share your experience.
We are pleased to hear that you are happy with your adjustable dumbbells and that they have been a great space saving addition. We sincerely apologise again for the delivery delay and appreciate your patience while we worked to resolve the issue.
While delivery issues can occasionally happen, we always aim to make things right as quickly as possible, and we are glad our team was able to support you throughout the process. Your kind words about our customer service and Ryan’s assistance mean a lot to us.
Thank you again for your support and understanding. We truly appreciate your recommendation and look forward to serving you again in the future.
Great Value products!
I had spent many hours looking at different suppliers and decided upon the design and reasonable cost of Northern Gym and I am so pleased it did. I ordered the trip grip plates due to the ease of use and versatility. Had them a few weeks now and couldn’t be happier. Work perfectly with the Olympic barbell and dumbbells I had. The quality of the weights is fantastic and look better than I expected. Would recommend to anyone looking to get a home gym set up going.
9 May 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you so much for your amazing review and for taking the time to share your experience.
We’re really pleased to hear you’re happy with the tri grip plates and that they’re working perfectly with your setup. It’s great to know the quality and design exceeded your expectations.
We truly appreciate your recommendation and support, and we wish you all the best with your home gym training.
Northern Gym five stars
Great company to work with to meet all requirements for this fitness aspect of our lives. In particular John of the Northern Team was smashing and so effective. Do not hold this company to account for the exceptionally poor courier delivery service by EVRI. Who abandoned our package in the local Coop and refused to support locating it or remedying the situation.
However NORTHERN came to the rescue. A swift refund enabling me to reorder and add an item on top. Delivery to the home address this time. Thanks NORTHERN.
7 May 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you so much for taking the time to leave such a detailed review.
We really appreciate your kind words about John and the team, and we’re glad we were able to step in and get things resolved quickly for you with the refund and reorder.
We’re also sorry again for the issues you experienced with the courier service on this occasion, and we appreciate your understanding.
It means a lot to us that you still chose to reorder with us, and we’re pleased everything is now sorted with delivery to your home address.
Thanks again for your support.
Northern have nailed it!
Been looking to get some fitness and weight equipment at home for the whole family to use that didn’t break the bank and also looked great. I found both with Northern. On top of that the service has been great so far and will continue to add bits as much as I can and Northern now will be my go too. Northern have nailed it!
21 May 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you so much for your amazing feedback. We are really pleased to hear that you and your family are enjoying the equipment and that it’s both practical and good value for your home setup.
It’s also great to know our service has met your expectations so far. We truly appreciate your support and look forward to helping you add more to your setup in the future.
Amazing customer service from John
Amazing customer service from John. He assured me my delivery was out, after I had messaged due to receiving just half of it.. Obviously with the weight being delivered it had to be split in half. He asked me to let them know one it was delivered and has recently checked in to make sure all is OK.. Highly recommend.
5 May 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you so much for taking the time to leave such a wonderful review. We are delighted to hear that John was able to assist and provide reassurance regarding your delivery.
As heavier orders can sometimes be split into multiple parcels, we are pleased everything arrived safely and that the follow up support helped give you peace of mind.
Your recommendation means a lot to us and we truly appreciate your support. We hope you enjoy your equipment.
Reply from Northern Gym Equipment
We really appreciate your feedback. We're glad to hear your order arrived quickly, that you found good value in your purchase, and that you're happy with the quality of the product.
Thank you for taking the time to share your experience. We truly appreciate your support.
Really well built, should last a long time!
Website was easy to navigate, everything is priced competitively and the gear is top quality. Really well built, should last a long time!
3 May 2026
Unprompted review
Reply from Northern Gym Equipment
We’re so pleased to hear you had a great experience with both our website and equipment! It’s fantastic to know you found the site easy to navigate, the pricing competitive, and the gear top quality. We take pride in providing durable equipment built to last, so your feedback really means a lot to us. Thank you for your support!
Purchased 2 x 12kg kettlebells
Purchased 2 x 12kg kettlebells. There were my 5th kettlebell purchase from Northern. Great grip, great feel, arrived quickly. For me, great value for money.
1 May 2026
Unprompted review
Reply from Northern Gym Equipment
We really appreciate your continued support and are delighted to hear this was your 5th kettlebell purchase with us! It’s fantastic to know you’re happy with the grip, feel, delivery speed, and overall value for money. Thank you for taking the time to share your experience, and we hope you continue enjoying your training with Northern products 💪
Very happy with the service provided…
Very happy with the service provided and the product both does what it is supposed to,and is valued for money,I recommend it 👍
15 May 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you so much for your kind feedback! We’re really pleased to hear that you’re happy with both the product and the service provided. It’s great to know the product is meeting your expectations and offering good value for money. We truly appreciate your recommendation and support 👍
John superfast and superhelpful on the…
John was superfast and superhelpful on the customer service. !!!
12 May 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you so much for your kind words and for taking the time to leave this review.
I am really glad I could help and that you had a positive experience with our customer service team. Your feedback means a lot to us.
If you ever need anything in the future, we are always here to help.
Brilliant Service, definitely recommend!
From start to finish it’s been such a pleasure. Quick delivery, any questions John replied within the hour.
Kit arrived and I have no comebacks, top quality kit. Definitely recommend already pointed some friends towards this kit. Already considering some more options for my home gym from Northern gym equipment!
4 May 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you so much for the fantastic review and for taking the time to share your experience with us.
We’re delighted to hear everything went smoothly from start to finish and that you’re happy with the quality of the kit. I’ll also make sure your kind comments are passed on to John.
It really means a lot to us that you would recommend Northern Gym Equipment to your friends, and we’re excited to help with any future additions to your home gym setup.
Thanks again for your support and enjoy the new equipment!
Excellent customer service
Excellent customer service by Northern (can't say the same for DHL)
After placing a large order with Northern one of my parcels didn't show up, I then contacted their customer service team and another was sent out to me straight away. Couldn't ask for better than that in my opinion.
1 May 2026
Unprompted review
Reply from Northern Gym Equipment
We really appreciate you taking the time to leave us such a positive review.
I’m sorry again for the issue with the missing parcel and the inconvenience caused during delivery, but I’m very pleased our team was able to get this resolved quickly for you.
Customer satisfaction is extremely important to us, and your feedback means a lot to the whole team here at Northern Gym Equipment.
We hope you enjoy your new equipment and look forward to serving you again in the future.
Quality Equipment
I recently purchased a dumbbell set and a rack.i was vey pleased with how quickly the equipment was delivered, in just a few days from the order date and more impressed with the quality of the equipment.
I highly recommend Northern Gym if you are looking for gym equipment.
30 April 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you so much for your kind feedback!
We’re delighted to hear that your dumbbell set and rack arrived quickly and that you’re happy with the quality of the equipment.
Your recommendation truly means a lot to us and we really appreciate your support. We hope the new setup serves you well for many great workouts ahead!
Great Customer service
Sign up was easy! Got a 15% off code and then when I tried to order something went awry.
No 15% OFF added.
Emailed customer support and the matter was resolved in under 10 mins!
I promptly reordered and the code was applied and I'm now looking forward to some new farmers walks so I can build traps like a savage!
Thanks Ryan awesome customer service!
11 May 2026
Unprompted review
Reply from Northern Gym Equipment
Thanks so much for the awesome review!
I’m really glad we could get the discount code sorted quickly for you and get your order through successfully.
Those farmers walk handles are going to be brutal in the best way possible, savage traps incoming! 💪
We truly appreciate your support and hope you enjoy the new gear once it arrives.
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