North Fashion Store Reviews 

1,223
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 756 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the website easy to navigate and the ordering process straightforward and user-friendly. Several people were pleased with the garments they received, often praising the style, quality, and fit of the products. However, some customers also noted significant issues, particularly with the return policy, citing prohibitive shipping costs to Italy and a lack of a proper return system. Many reviewers expressed dissatisfaction with product quality, describing fabrics as poor, thin, or not matching descriptions, and frequently mentioned inaccurate sizing. Additionally, some people experienced delayed orders and felt the website was unclear regarding the company's actual origin and shipping times.

What people talk about most

Product

Clients share ambiguous opinions on product quality and sizing, with many praising the lovely quality, fit,... See more

Order

Users describe ambiguous interactions with order, with many reviewers finding the ordering process seamless,... See more

Quality

Customers consistently note ambiguous experiences with quality, with some praising the lovely quality, good... See more

Return policy

Customers had negative experiences with the return policy, describing it as hopeless, complicated, and... See more

Website

Reviewers mention ambiguous feedback about the website, with many customers finding it easy to use, order... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I ordered on the 24th July but it has not been delivered yet. I have had no further communication about time of delivery even though I sent an email asking for when I would receive my order. I cannot... See more

Rated 4 out of 5 stars

I was very impressed by the responses I received from Olivia your representative She was very helpful and responded very quickly to my queries. Also I am pleased with the garments I ordered and y... See more

Rated 4 out of 5 stars

The clothes are very attractive on the website. Sizing a bit confusing - am still not sure if I ordered correctly and a bit concerned about the return procedure after reading other comments. The cloth... See more

Rated 4 out of 5 stars

I’ve seen these outfits before online and thought they looked very cool and smart but still casual. I saw the blue outfit on a passing lady recently and it confirmed I had to had one myself. I’ve orde... See more


Company details

  1. Ladies' clothes shop

Written by the company

NORTH offers unique pieces for the aspirational and revolutionary set.


Contact info

3.4

Average

TrustScore 3.5 out of 5

1k reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 13% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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3.4

All reviews

(1,223)

720 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Really frustrated

Really frustrated. Clothes don't look like what it looks on website. When tried to return it will cost 20 pounds to return and 57 customs duty. Wrote to the company they reply back saying its customers responsibility. When purchasing they never said that company is based in Italy or anything about customs duty.NEVER going to buy from website .

16 July 2026
Unprompted review
Rated 1 out of 5 stars

I bought an item of clothing from this…

I bought an item of clothing from this site but when it arrived it didn’t look like the picture.
Then I tried to send it back OMG what a per lava.
I had to send it to Italy and it cost £15 postage.
Then it was returned to me so £15 wasted as well as the price of the outfit and delivery.
I was then promised a 70% refund
2 months and 35 emails later still no refund.
I have NEVER experienced anything like this before and I would definitely NEVER buy from this site again.
Definitely a scam

17 May 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY.

DO NOT BUY FROM THIS COMPANY.
ONLY PROBLEMS - 6 MONTHS TO RESOLVE.
Poor quality, random sizing, excruciating customer service, AI written designed to prevaricate until customer rights lapse.

26 January 2026
Unprompted review
Rated 1 out of 5 stars

Material

Material thin like a rag can't get address to send item back Not bothering Was sposed to be linen would have ordered more so its their loss 36pnd 30pence was my loss please do not order from them

13 July 2026
Unprompted review
Rated 5 out of 5 stars

I found this site easy to browse…

I found this site easy to browse through. Each colors were shown on your models - for me that made it easier to see how they look. Everything else was easy to find which included the cost & shipping time. I had no problems thank you.

14 July 2026
Unprompted review
Rated 4 out of 5 stars

Easy to order

Easy to order. Free postage order over £55.00 but one outfit was under hence had to pay postage. I guess to entice one to buy something else, but not in my case, so endured the postage!

14 July 2026
Unprompted review
Rated 4 out of 5 stars

I haven't received my order yet

I haven't received my order yet. But the store was easy to browse and I liked the options. I am leary of buying sets online, as I'm smaller on top than on the bottom, and am hoping and praying I like the fit.

8 July 2026
Unprompted review
Rated 1 out of 5 stars

Some items were not true to their size…

Some items were not true to their size so I returned 2 pairs. I was given a return label going to Italy. I returned in good faith, I paid $40 for the shipping almost half of the returned items, that was in March 2026 and up to now I have not gotten my refund. The response I got is that it arrived in the destination but they’re still tracking it down. Might have been in customs. So I’m filing a complain with the BBB. I emailed them and asked for their US location and I did not get any reply’s to where they’re located.

14 March 2026
Unprompted review
Rated 1 out of 5 stars

BUYERS BEWARE

Received my first order without any issues. The fabric and quality were good. However, the second order - shorts and top outfit - proved problematic from the start. The order was delayed a lot. Finally, when I received it, I was shocked. The fabric was so thin, it looked like rags. I then found out, to my dismay, about their return policy. It would cost more to return the item to Italy, than what I paid for it. I declined the return! I will give the item to charity, as I would be too embarrassed to wear it.
WARNING:
Buyers please be beware of this company. They hook you in with the first order, then give you poor quality and disappointment thereafter.

7 July 2026
Unprompted review

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