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North Property Group Reviews 

1,764
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, reviewers had a great experience with this company. Many customers found the staff to be incredibly helpful, professional, and dedicated, often going above and beyond to ensure a smooth and stress-free process. People consistently highlighted the exceptional customer service, noting quick responses to queries and efficient handling of issues. Reviewers frequently praised the overall service as outstanding, reliable, and customer-focused, making them feel at ease throughout their interactions. However, some customers were dissatisfied with the service, reporting issues such as properties being left vacant for extended periods and unexpected charges added to invoices. Some people also felt that serious maintenance problems, including mold and leaks, were ignored, and that repairs were consistently delayed. A few other people also felt that communication was poor, with ignored emails, missed appointments, and a lack of follow-up on reported issues.

What people talk about most

Staff

Consumers find staff to be ambiguous, with many reviewers praising individual employees for their... See more

Service

Reviewers mention ambiguous feedback about service, with many customers expressing satisfaction, highlighting... See more

Customer service

Users describe positive interactions with customer service, highlighting helpfulness both before and after... See more

Response time

Customers had ambiguous experiences with response times, with many reviewers reporting significant delays and... See more

Facilities

People report ambiguous experiences with facilities, with some reviewers having a great stay and finding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Right from the beginning when I checked in to the property till I left it everything was very smooth. No annoying paper work. Reporting and sorting an issue out was easy and pretty straightforward as... See more

Rated 5 out of 5 stars

Outstanding Letting Agency This is by far the best letting agency I've encountered in the UK. A special mention must go to Eve Jones. During Tenancy: Eve managed all maintenance issues with i... See more

Rated 5 out of 5 stars

I have a buy to let with NPG and the property was tenanted immediately with a further contract for a following year being drawn up seamlessly. Amy Leek helped with providing me updates given that the... See more

Rated 5 out of 5 stars

Outstanding Estate Agent – Exceptional Support from Kate I’ve had an excellent experience with this estate agent, and I want to give a special mention to Kate, who helped me so much throughou... See more


Company details

  1. #63 of 79 best companies in Investment service
  2. #23 of 28 best companies in Investment company
  3. #32 of 35 best companies in Property Investment
  4. #39 of 49 best companies in Estate Agent
  5. #26 of 29 best companies in Estate Agents
  6. #19 of 28 best companies in Property Rental Agency

About North Property Group

Written by the company

NorthPropertyGroup

North Property Group is the UK’s 93rd fastest-growing private company, recognised by the Sunday Times Hundred 2024. As a market-leading property investment agency, we offer a wide selection of luxury off-plan properties in the UK’s major established and emerging property hotspots. Whether you are an investor or a homebuyer, we have the perfect property for you. Working exclusively for the benefit of our clients, we help you buy, sell, let, or rent premium properties in the best locations across the UK.

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Contact info

4.2

Great

TrustScore 4 out of 5

2k reviews

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4.2

All reviews

(1,764)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful friendly staff !

Eve and all the staff are so lovely ! have worked with them for years and it's so easy to work alongside people who really know what they are doing, always organised and professional.

20 November 2024
Unprompted review
North Property Group logo

Reply from North Property Group

Hi Deanna, thank you for the great review! Eve and the wider Lettings team have been doing awesome work. Thank you for your feedback!

Rated 1 out of 5 stars

Don’t use North property group

Don’t use North property group, they have not refunded monies owed to us. Absolute liars and scammers.

Note to S Heather @ North Property group, you are the person who dealt with my complaints originally, furthermore proving how bad the service is.

@ S Heather you are the company I was dealing with, you are the middle men regardless. So when it’s all going to plan you don’t mind being involved but the minute it’s not going well you don’t want to know. Typical

As an intermediary you are the company that I spoke to and sold me the property not the builders, so stop trying to shift the blame.

29 January 2025
Unprompted review
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Reply from North Property Group

Hi Baljit, as mentioned previously, your request for a refund is for the developer you entered into a contract with. We do not hold any funds as the broker. This is an inaccurate recount of the service we have provided for you. Kind regards, SH

Rated 5 out of 5 stars

Nicole and Sophie are so friendly and…

Nicole and Sophie are so friendly and always happy to help and clearify things. Very propmt is answering questions.

28 January 2025
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Reply from North Property Group

Thank you for the great review, Beatrice! Nicola and Sophie are doing fantastic work!

Rated 5 out of 5 stars

Great Experience with Robin at North…

Great Experience with Robin at North Property Group

I recently moved into a new property, and Robin made the whole process so smooth. He was incredibly helpful, responsive, and made everything easy to understand. I really appreciated his support throughout the entire process. Highly recommend Robin and the team!

24 January 2025
Unprompted review
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Reply from North Property Group

That's great to read Siavash, thanks for leaving your feedback!

Rated 1 out of 5 stars

Estate agent bribing for good reviews

Very poor estate agent who bribes rental tenants to leave good reviews!!! The building I live in has over 10 flats managed by North Property group, over the years I have lived there, there have been multiple leaks in the building (which North Property group are not responsible for), however their extremely slow response times have lead to these leaks going on for days, weeks and in the currently circumstance, over a month. Water damage is so impactful to apartment buildings and leaks should be of urgent priority and fixed as quick as possible. North Property Group are responsible for unnecessary damage to the building, and I would advise any landlord to steer clear. There are far better estate agent options locally in Leeds. Finally, North Property Group have been seen to be offering rental tenants monetary bribes to take down their poor reviews and instead post good ones. Which would explain why there are only 5 star reviews and a few real 1 star ones. Appalling behaviour that is meaning the perception of this company is very wrongfully portrayed. AVOID.

23 January 2025
Unprompted review
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Reply from North Property Group

Hi Eleanor. While North Property Group is not responsible for the building's structural issues, we work with landlords and contractors to address maintenance as efficiently as possible.

Regarding payments, in the context we believe you are referencing, these have only been offered as part of resolutions for specific issues raised by tenants, not as incentives for positive reviews. We value honest feedback, and all reviews—positive or critical—help us improve our service.

If there are outstanding concerns, please contact us directly at +44 2081 636 407

Rated 5 out of 5 stars

Smooth Move In Experience

The key collection and move in experience was smooth and easy. Brice was very helpful and very responsive.

21 January 2025
North Property Group logo

Reply from North Property Group

Thank you for the great review, Cora! We're glad to hear Brice has been doing some awesome work!

Rated 5 out of 5 stars

Robin was great got everything sorted…

Robin was great got everything sorted very quickly could not be happier

23 January 2025
Unprompted review
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Reply from North Property Group

Thank you for leaving Robin a great review, Joe! He's been doing some stellar work. We appreciate your feedback!

Rated 5 out of 5 stars

Great experience

Great experience! From the beginning finding the suitable property, to arranging the legals and providing directions time to time to get things sorted in the best possible manner. The team was always available and had been prompt in responding. Timely updates.
Excellent client handling and communication between us and developers on every occasion.

6 January 2025
Unprompted review
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Reply from North Property Group

Thank you for the awesome review!

Rated 5 out of 5 stars

Had great experience in dealing with…

Had great experience in dealing with north property group team memebers Joseph and Hollie Asquith.
Client service excellent.!!
They acted as support members throughout the full year with unconditional support and guidance.

6 January 2025
Unprompted review
North Property Group logo

Reply from North Property Group

That's awesome to read Somansh, thank you for the 5 star review!

Rated 5 out of 5 stars

Super fast purchase

Super fast, competent, friendly, professional service from start to finish. Rebecca from NPG helped us with a smooth hassle free purchase of a Manchester appartment. Highly recommend. A+

15 January 2025
Unprompted review
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Reply from North Property Group

Hi James, that's so much for your review. It's been a pleasure working with you!

Rated 5 out of 5 stars

Had a fantastic

Had a fantastic, honest and insightful conversation with Andrew. A true expert in the field!

28 November 2024
Unprompted review
North Property Group logo

Reply from North Property Group

Hi Keon, thanks so much leaving us a great review, Andrew is clearly doing some brilliant work!

Rated 5 out of 5 stars

North Property Group Review

I recently rented my new flat with North Property Group and I highly recommend them. The whole process was very simple and effective, and agent Max was very attentive and helpful from the beginning.

28 November 2024
Unprompted review
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Reply from North Property Group

Max is doing great work, thanks for your review!

Rated 5 out of 5 stars

Great and simply experience with robin

Great and simply experience with robin. He made the prices really easy and was able to get the tenancy agreement over to me quickly and efficiently 😊

28 November 2024
Unprompted review
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Reply from North Property Group

That's awesome to hear Taz! Thanks for the great review :)

Rated 5 out of 5 stars

Personable agents with a quick response…

Personable agents with a quick response time, encourage you to check the apartment thoroughly, automated process, and all-around stellar performance.

27 November 2024
Unprompted review
North Property Group logo

Reply from North Property Group

Hi Oyeleye, what a great review! We understand you've been working with Robin and are glad to hear you've had a positive experience!

Rated 5 out of 5 stars

Very helpful, excellent communication.

Very helpful at pushing our purchase through in a timely manor, and helping us navigate the purchasing process with excellent communication.

22 November 2024
Unprompted review
North Property Group logo

Reply from North Property Group

Thanks for the great review, Jake!

Rated 5 out of 5 stars

Isla has made the rental experience enjoyable

Isla has been very responsive and made the rental experience very clear, smooth and enjoyable. We’ve had few bespoke requests and she went the extra mile to persuade the landlord. Thanks a lot!

1 November 2024
Unprompted review
North Property Group logo

Reply from North Property Group

Thanks for the review, Marwan! Isla is doing amazing work :)

Rated 5 out of 5 stars

Cameron Helped Us

Cameron helped us find the perfect property to meet our needs. At the end of our tenancy, we were struggling to find a new place. We contacted North Property Group, and Cameron was incredibly helpful. He consistently followed up with the landlord and ensured the entire process was smooth and stress-free. Cheers to Cameron for his excellent service!

20 November 2024
Unprompted review
North Property Group logo

Reply from North Property Group

Hi there, thanks for the great review! Cameron is doing amazing work that's for sure!

Rated 5 out of 5 stars

Cameron and the North property group…

Cameron and the North property group were so helpful, hospitable and understanding throughout the whole process and even after i moved in.

28 October 2024
Unprompted review
North Property Group logo

Reply from North Property Group

Hi there, thanks for the feedback about Cameron! We'll be sure to pass this onto him :)

Rated 5 out of 5 stars

Cameron at NPG

Cameron at NPG is fantastic - he has been incredibly helpful, reliable and responsive throughout!

20 November 2024
Unprompted review
North Property Group logo

Reply from North Property Group

Hi Priya, thanks for the great review! Cameron is doing some fab work :)

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