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North Property Group Reviews 

1,764
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, reviewers had a great experience with this company. Many customers found the staff to be incredibly helpful, professional, and dedicated, often going above and beyond to ensure a smooth and stress-free process. People consistently highlighted the exceptional customer service, noting quick responses to queries and efficient handling of issues. Reviewers frequently praised the overall service as outstanding, reliable, and customer-focused, making them feel at ease throughout their interactions. However, some customers were dissatisfied with the service, reporting issues such as properties being left vacant for extended periods and unexpected charges added to invoices. Some people also felt that serious maintenance problems, including mold and leaks, were ignored, and that repairs were consistently delayed. A few other people also felt that communication was poor, with ignored emails, missed appointments, and a lack of follow-up on reported issues.

What people talk about most

Staff

Consumers find staff to be ambiguous, with many reviewers praising individual employees for their... See more

Service

Reviewers mention ambiguous feedback about service, with many customers expressing satisfaction, highlighting... See more

Customer service

Users describe positive interactions with customer service, highlighting helpfulness both before and after... See more

Response time

Customers had ambiguous experiences with response times, with many reviewers reporting significant delays and... See more

Facilities

People report ambiguous experiences with facilities, with some reviewers having a great stay and finding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Right from the beginning when I checked in to the property till I left it everything was very smooth. No annoying paper work. Reporting and sorting an issue out was easy and pretty straightforward as... See more

Rated 5 out of 5 stars

Outstanding Letting Agency This is by far the best letting agency I've encountered in the UK. A special mention must go to Eve Jones. During Tenancy: Eve managed all maintenance issues with i... See more

Rated 5 out of 5 stars

I have a buy to let with NPG and the property was tenanted immediately with a further contract for a following year being drawn up seamlessly. Amy Leek helped with providing me updates given that the... See more

Rated 5 out of 5 stars

Outstanding Estate Agent – Exceptional Support from Kate I’ve had an excellent experience with this estate agent, and I want to give a special mention to Kate, who helped me so much throughou... See more


Company details

  1. #63 of 79 best companies in Investment service
  2. #23 of 28 best companies in Investment company
  3. #32 of 35 best companies in Property Investment
  4. #39 of 49 best companies in Estate Agent
  5. #26 of 29 best companies in Estate Agents
  6. #19 of 28 best companies in Property Rental Agency

About North Property Group

Written by the company

NorthPropertyGroup

North Property Group is the UK’s 93rd fastest-growing private company, recognised by the Sunday Times Hundred 2024. As a market-leading property investment agency, we offer a wide selection of luxury off-plan properties in the UK’s major established and emerging property hotspots. Whether you are an investor or a homebuyer, we have the perfect property for you. Working exclusively for the benefit of our clients, we help you buy, sell, let, or rent premium properties in the best locations across the UK.

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Contact info

4.2

Great

TrustScore 4 out of 5

2k reviews

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4.2

All reviews

(1,764)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cameron at North Property Group

Cameron was so helpful during the whole process of viewing and renting my flat. Regular communication and guidance throughout.

20 November 2024
Unprompted review
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Reply from North Property Group

Awesome to read, Mollie! Thank you for your feedback!

Rated 5 out of 5 stars

Cameron was amazing!

Cameron was amazing!

I had a really great experience with NPG. Cameron was kind, swift and had great communication when setting up my tenancy. He walked me through the whole process and answered all my questions. If I decide in future to move again I will definitely be contacting NPG directly.

1 November 2024
Unprompted review
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Reply from North Property Group

Hi Faith, thank you for feedback! We appreciate you taking the time to leave us a review :)

Rated 5 out of 5 stars

NPG is exactly what you are looking for!

I’ve dealt with many estate agents, but NPG is by far my favorite. Although our deal didn’t work out in the end, my experience with them was exceptional. From my very first call with Laura, and throughout the entire process, everyone was professional, honest, respectful, and went above and beyond.

Sometimes things don’t go as planned, but I’m grateful to have had the chance to get to know Laura, Ben, and the other wonderful people at NPG. Wishing you all the best—stay amazing just as you are!

7 November 2024
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Reply from North Property Group

Hi Bala, what an awesome review! We think Laura and Ben are amazing, too! We'll be sure to pass on this feedback to our wider team :)

Rated 5 out of 5 stars

An extremely dedicated team

An extremely dedicated team who certainly went the extra mile to ensure successful completion and good communication between myself and the buyer at all times. Personable and helpful, I am really grateful to Ben, Hazel and Laura for their support in closing the sale. Thank you!

19 November 2024
Unprompted review
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Reply from North Property Group

Thanks for the awesome review!

Rated 5 out of 5 stars

Great service!

The north property team were extremely efficient, friendly and very capable of getting the job done. Grateful for the service they provided to allow a speedy move into my new flat. Special thanks to Hazel, Ben and Laura!

18 November 2024
Unprompted review
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Reply from North Property Group

Hi Chris, we'll pass on the feedback to the team. Thank you for the great feedback!

Rated 5 out of 5 stars

Exceptional team

We had some really unhelpful lawyers working on our behalf to buy our property. All I can say is that we would not have got through this without the exceptional help of Ben Hazel and the team at the north property group. Knowledgeable, helpful, always polite and respectful and really tried to move mountains for us. This was the best experience I’ve ever had with a real estate agent and we are incredibly grateful to them.

18 November 2024
Unprompted review
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Reply from North Property Group

Hi Jay, thanks for the great review. Ben and Hazel are superb! We appreciate your feedback :)

Rated 5 out of 5 stars

Excellent Customer Service

I enjoyed the application process, the agent I spoke worked with was also welcoming and hospitable.

13 November 2024
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Reply from North Property Group

Hi Victoria, we're pleased to read that you've had a good experience with our services- thanks for your feedback!

Rated 5 out of 5 stars

Couldn’t have asked for better

Having been through such a strenuous flat hunt, it was refreshing to experience the ease of a swift renting process with The North Property Group.
A big thank you to Sophie Perry for the professionalism and warm reception during move in and key collection.

14 November 2024
Unprompted review
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Reply from North Property Group

Hi Patrick, thanks for leaving a great review. We'll be sure to give Sophie a company wide shoutout!

Rated 5 out of 5 stars

NPG - A motivated and charming service team

We have worked with NPG for a number of years now. Although many of our projects have been pushed back, this has been due to construction delays with the developers. NPG have been supportive, informative and on hand throughout. With a strong network and high level of service expertise, I have managed to smoothly exchange on all my units and those which have completed, placed on rent. NPG lettings are managed by a team of highly motivated and charming individuals. A quick mention to Head of Client Services Kate Varley who recently went over and above to find us a trusted solicitor for our upcoming completion and Misha in the lettings team for finding us amazing tenants. Happy 7 year anniversary at NPG Kate!

14 November 2024
Unprompted review
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Reply from North Property Group

Hi Faz, what an awesome review! We appreciate you taking the time to leave us some great feedback :)

Rated 5 out of 5 stars

The lettings team has been proactive in…

The lettings team has been proactive in finding and starting the tenancy as soon as the building/project was complete. They are communicative and keep a good tap on the tenants / landlords by being a bridge between the two. Paperwork is strong and tight. Overall a hassle free approach whilst letting out your property to this agency.

8 November 2024
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Reply from North Property Group

Thank you, Pankaj. It's been a please working with you!

Rated 5 out of 5 stars

The whole team were really helpful

The whole team were really helpful, a big plus point was having a WhatsApp group to help with communication.

7 November 2024
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Reply from North Property Group

Thanks for the great review! We're really pleased to read your feedback :)

Rated 5 out of 5 stars

North Property and Laura were an…

North Property and Laura were an absolute pleasure to work with. They provided outstanding professionalism compared to other estate agents in Leeds, with exceptional customer service. Laura, in particular, was highly knowledgeable about the flat and the area we viewed. I would highly recommend this estate agent to anyone!

23 October 2024
Unprompted review
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Reply from North Property Group

Hi Barnaby, thanks for leaving Laura and the NPG team a great review, we couldn't agree more about the stellar work she does!

Rated 5 out of 5 stars

Tenant - attentive to needs, smooth sailing.

As a tenant, I have had a smooth experience signing up for a home with NPG. They are very attentive to any questions during tenancy and swift to solve any repairs.

17 October 2024
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Reply from North Property Group

What a lovely review- thanks so much, Andreea! We're glad we've been able to help you with your tenancy :)

Rated 1 out of 5 stars

North Group - Sophie…

I had a wazzap conversation with Sophie N. -their representative, absolutely a nightmare, she replied only from half hour to one hour for one question, telling me she is multitasking. The initial price of investment was around £50,000 when we talked about it it went up to £240,000 and a deposit level or 35%???? They also advertised that buildings are already build, but Sophie said ranges from Q4 2024 to Q3 2028, horrible experience, totally waste of my time . I would not recommend this company! NO

25 October 2024
Unprompted review
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Reply from North Property Group

Hi Sergiu. Upon review, Sophie responded to your WhatsApp message within 12 minutes. We’re confident in her professionalism and dedication. Thank you.

Rated 5 out of 5 stars

North Property Group

North Property Group
This company has been most helpful and supportive during the process of purchasing my flat in Brighton. This was in the person of Jim Beatty he always answered my questions and emails very promptly. I was able to give me the information I required you to being very efficient and thorough in his work John McMurray.

22 October 2024
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Reply from North Property Group

What a great review, John. Thank you for taking the time to leave us some feedback. We think Jim is pretty great, too!

Rated 5 out of 5 stars

Fantastic experience

I had a fantastic experience working with Sera heather. She was incredibly helpful, proactive, and always followed up promptly. Her dedication made the process smooth and stress-free. I highly recommend her and would give more than 5 stars if I could!

22 October 2024
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Reply from North Property Group

A pleasure working with you Wael, thank you for the great review!

Rated 5 out of 5 stars

Excellent service would highly…

Excellent service would highly recommend this company 🌟

No issues at all very easy and straight forward my everything so easy for me .

Five stars 🌟 🌟 🌟 🌟 🌟 from me thanks x

22 October 2024
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Reply from North Property Group

Thank you for leaving a stellar review, Ashley! We really appreciate the feedback!

Rated 5 out of 5 stars

Very good service

Great experience with North Property group,happy to deal with them again. Cameron made everything easy and clear to us.

22 October 2024
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Reply from North Property Group

We're glad to hear you've enjoyed your experience with us! Thanks Shahad.

Rated 5 out of 5 stars

My rent journey was handled seamlessly

My rent journey was handled seamlessly, the staff were helpful with prompt approach to client’s query. Everything was managed professionally and I am quite satisfied with their service.

26 September 2024
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Reply from North Property Group

That's awesome to read, thank you for leaving a great review!

Rated 1 out of 5 stars

Not great👎🏽

Initial viewing was unsuccessful because the agent lied about the house facilities. Where I'm at now is good, thankfully, because the actual agent who saw me that day recommended it. The new place was fine but had issues getting a post box key for about 3months and got charged wrongly for electricity because of zero comms between the agency and the electricity company. So not the best first experiences.

17 October 2024
North Property Group logo

Reply from North Property Group

Hi Oluwaseun, we've reached out to your on WhatsApp.

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