Banner for North Property Group

North Property Group Reviews 

1,763
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, reviewers had a great experience with this company. Customers frequently highlight the staff's professionalism, dedication, and helpfulness, making interactions pleasant and stress-free. Many people praise the exceptional customer service and quick response times, noting that queries are addressed efficiently and issues are resolved swiftly. Reviewers often describe their overall experience as smooth, professional, and highly recommend the services provided. However, some customers also noted issues with maintenance, reporting that serious problems were ignored or repairs were consistently delayed. Others experienced poor communication, finding staff unresponsive or dismissive, and describing their overall service as unprofessional.

What people talk about most

Staff

Consumers find staff to be ambiguous, with many reviewers praising individual employees for their... See more

Service

Reviewers mention ambiguous feedback about service, with many customers expressing satisfaction, highlighting... See more

Customer service

Users describe positive interactions with customer service, highlighting helpfulness both before and after... See more

Response time

Customers had ambiguous experiences with response times, with many reviewers reporting significant delays and... See more

Facilities

People report ambiguous experiences with facilities, with some reviewers having a great stay and finding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Right from the beginning when I checked in to the property till I left it everything was very smooth. No annoying paper work. Reporting and sorting an issue out was easy and pretty straightforward as... See more

Rated 5 out of 5 stars

Outstanding Letting Agency This is by far the best letting agency I've encountered in the UK. A special mention must go to Eve Jones. During Tenancy: Eve managed all maintenance issues with i... See more

Rated 5 out of 5 stars

I have a buy to let with NPG and the property was tenanted immediately with a further contract for a following year being drawn up seamlessly. Amy Leek helped with providing me updates given that the... See more

Rated 5 out of 5 stars

Outstanding Estate Agent – Exceptional Support from Kate I’ve had an excellent experience with this estate agent, and I want to give a special mention to Kate, who helped me so much throughou... See more


Company details

  1. #66 of 81 best companies in Investment service
  2. #23 of 29 best companies in Investment company
  3. #33 of 35 best companies in Property Investment
  4. #41 of 49 best companies in Estate Agent
  5. #27 of 29 best companies in Estate Agents
  6. #20 of 28 best companies in Property Rental Agency

About North Property Group

Written by the company

NorthPropertyGroup

North Property Group is the UK’s 93rd fastest-growing private company, recognised by the Sunday Times Hundred 2024. As a market-leading property investment agency, we offer a wide selection of luxury off-plan properties in the UK’s major established and emerging property hotspots. Whether you are an investor or a homebuyer, we have the perfect property for you. Working exclusively for the benefit of our clients, we help you buy, sell, let, or rent premium properties in the best locations across the UK.

Facebook Instagram LinkedIn YouTube

Visit Our Website to Learn More

Contact info

4.2

Great

TrustScore 4 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(1,763)

27 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional and helpful

The team was very professional and helpful at every step of the way making the transition very easy for me.

28 August 2024
North Property Group logo

Reply from North Property Group

Thank you for leaving us a great review, Matthew!

Rated 5 out of 5 stars

Cameron was really helpful

Cameron was really helpful, really good and knew what he was talking about.

29 August 2024
North Property Group logo

Reply from North Property Group

We agree, Liam! Thanks for leaving us a great review.

Rated 5 out of 5 stars

Very helpful

Very helpful. Made moving into my first property easy. Thank you North Property

29 August 2024
North Property Group logo

Reply from North Property Group

Thanks Jessica! We're glad to hear you've had a good experience with us :)

Rated 1 out of 5 stars

You've been warned

These guys will make up numbers. They’ll do anything to commit you to a sale. They don't care about you. They've got ZERO integrity.

When the purchase falls through because surprise surprise, the forecasts were all lies, and you need to cough up extra money to make up the shortfall for the mortgage, they'll wash their hands off you and stop picking your calls. I had one of these thieves on a call tell me that one option available to me was to "make up the little change" with my money, like we were not so callously talking about tens of thousand of pounds.
Worst of all they've flat out refused to refund my furniture and Blinds deposit which I paid for in good faith, and refused to put me in touch with the supplier. Pretty sure these thieves are shamelessly marketing the flat with my furniture to their next victims.
For your peace of mind, and the safety of your life savings which you likely worked really hard for, avoid these scammers. At the very least insist on an exit clause in your contract.
You've been warned.

31 July 2024
Unprompted review
North Property Group logo

Reply from North Property Group

Hi there. Thank you for leaving your feedback. We're disappointed to learn of your experience with NPG, as this does not align with our company values. Our sales and aftersales teams work diligently to help complete purchases for our clients, and we are sorry to hear that you were not able to do so. If there is something you would like to discuss further, please do not hesitate to contact us at complaints@northpropertygroup.co.uk.

Rated 5 out of 5 stars

Great experience

Had a great experience, staff was very helpful.

20 August 2024
North Property Group logo

Reply from North Property Group

Thank you for your feedback!

Rated 5 out of 5 stars

North Property Group (NPG) deserve the…

North Property Group (NPG) deserve the five stars we have given them. They have dealt with our letting portfolio with professionalism and care. We have had experience of letting agencies over many years and NPG have proved themselves to be the best. Thankyou team for your hard work and service.

2 August 2024
Unprompted review
North Property Group logo

Reply from North Property Group

We appreciate your review, Carol! Thank you for your feedback.

Rated 5 out of 5 stars

Recommended

North Property Group reached out to me recently regarding my Investment plans in the UK, I am very happy with the process from start to finish and look forward to building my portfolio with the team over the next few years.

21 August 2024
North Property Group logo

Reply from North Property Group

We appreciate your feedback Sophie!

Rated 5 out of 5 stars

Highly recommend the team

Highly recommend the team, great communication and expertises throughout the process.

21 August 2024
North Property Group logo

Reply from North Property Group

Thanks for the awesome review, Josh!

Rated 5 out of 5 stars

Excellent Service

Really pleased with my experience at NPG. the team in Manchester were supportive and with me every step of the way. made it clear that I knew everything about my investment and were completely transparent.

20 August 2024
North Property Group logo

Reply from North Property Group

Our Manchester team are awesome! We're glad you agree, Barry! Thanks for your feedback.

Rated 5 out of 5 stars

Investment magicians!

I had contacted NGP for an investment property early August, they have since sorted out 2 of my investment properties. The customer service and care is exceptional and always available when I’ve had any questions regarding my investments. I will be back and hope to work with NGP in the very near future!

20 August 2024
North Property Group logo

Reply from North Property Group

Thank you for leaving an awesome review! We appreciate you taking the time to leave your feedback.

Rated 5 out of 5 stars

North Property Group

I would like to thank North Property group for helping me buy my first property. They had a variety of options to choose from which was perfect as I was unsure what property to choose from initially. The advice they gave me was sublime and genuine. The transaction was very swift and the process was handled in a very professional manner. All the paper work and logistics was taken care of and I didn’t have to worry about anything. I definitely recommend North Property Group to anyone looking to buy a property without the headache that comes with it.

20 August 2024
North Property Group logo

Reply from North Property Group

what a great review to read, Imamur! We appreciate you taking the time to leave us your feedback.

Rated 5 out of 5 stars

Amazing experience!

Amazing experience! Joseph is very professional and has a patient approach to all queries.

20 August 2024
North Property Group logo

Reply from North Property Group

Thank you for leaving a great review, Patryk!

Rated 5 out of 5 stars

North Property Group - Fantastic Service.

North Property Group, and Joseph Crooks in particular, were fantastic with assisting me in purchasing the property I was interested in.

Would definitely use again.

20 August 2024
North Property Group logo

Reply from North Property Group

We appreciate your feedback, Kieran. We'll be sure to show Joseph :)

Rated 5 out of 5 stars

North property group provided a great…

North property group provided a great and easy experience when buying my first property. Everything was completed with exceptional professionalism, and all questions were answered with crystal clarity.

20 August 2024
North Property Group logo

Reply from North Property Group

Thank you for the awesome review, Anees!

Rated 5 out of 5 stars

My experience with North Property Group…

My experience with North Property Group was amazing! Everyone was super helpful and nice and welcoming with any and all of my queries. Highly recommend!

14 August 2024
North Property Group logo

Reply from North Property Group

Thank you for leaving us some awesome feedback!

Rated 5 out of 5 stars

Good service

Good service, pleasure to deal with

14 August 2024
North Property Group logo

Reply from North Property Group

Thank you, Tracey!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look