Norton Windows Reviews 

88
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 31 reviews, reviewers overwhelmingly had a great experience with this company, highlighting outstanding service from start to finish. Customers frequently praise the friendly and professional team who arrive on schedule, respect the property, and leave homes remarkably clean and tidy after finishing the job. People are extremely pleased with the top quality, excellent craftsmanship, and durable standard of the newly installed windows and doors. However, some people mentioned that minor issues or slight delivery delays arose during their respective home improvement projects. Consumers noted that these unexpected matters were handled very quickly and completely without any fuss by the deeply accommodating and helpful staff.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are consistently respectful,... See more

Service

Customers had positive experiences with service, consistently highlighting the professional, fast, and... See more

Product

Reviewers highlight positive aspects of product, expressing great satisfaction with the amazing quality of... See more

Quality

Consumers find quality to be exceptional, expressing high satisfaction with the work carried out and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing work and time was spectatcular - they arrived at 8:15ish and got straight on - adapted to only working through the front door as cats locked into back rooms. Worked through rain and added e... See more

Rated 5 out of 5 stars

Amazing service throughout. From measurement ( Darren) to fitting ( Steven ) the bathroom window, all was outstanding. Polite and respectful, professional, tidy and clean. When the window in the bath... See more

Rated 5 out of 5 stars

From the pricing to fitting I can't fault this company. Complete set of windows and door fitted within two days and we only waited about a month from placing the order. The team who did the work... See more

Rated 5 out of 5 stars

From quote to job completion, everything was excellent. Communication, professionalism and aftercare were all fantastic. Our French doors are perfect and the guys worked clean and tidy and with care a... See more


Company details

  1. Window installation service
  2. also in
  3. Conservatory Specialist

Written by the company

Welcome to Norton Windows… we offer a huge range of window and doors for you to choose from. We can also offer GRP roofing and Guardian or Supalite Warm Roofing. Norton Windows have a combined experience of installing windows of over 60 years. A superbly experienced team who excel at their trade and delight in doing a good job for you! We excel in always leaving our customers happy with the job we have completed. The majority of our work comes from our previous customers giving us recommendations. With offices in Billingham on Teesside and in Sunderland Norton Windows are well-placed to service the whole of the North East region.


Contact info

4.8

Excellent

TrustScore 5 out of 5

88 reviews

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1-star

No recent history of asking for reviews

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4.8

All reviews

(88)

29 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 star service

5 star service. Great from start to finish. Communicated all throughout the process. I would 100% use again and fully recommend

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Top service

They were very accommodating of my busy work schedule and work was done super quick. Pleased with service received

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service

My parents recently had 9 windows replaced and they’re really happy with the work. Not only were the windows great, they also couldn’t fault the lads. Got on really well with the job and made sure everything was cleaned up afterwards

10 February 2026
Unprompted review
Rated 5 out of 5 stars

window installation

From start to finish Norton staff have been amazing.

We had a full front of house installation of new windows, the lads on the day were very professional and methodical in their work. Couldn’t be any happier with the final product.

Would highly recommend.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service, windows and doors

Really happy with my new windows and back door as all amazing quality. The customer service was great throughout from the initial quote to the guys who fitted everything.
Would happily use them again in the future.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Norton Windows

We found Norton Windows a very friendly company to deal with from getting a quote, to fitting our new replacement patio doors. All work was completed within 3 weeks of initial phone call and everything was left clean and tidy after the old doors were removed. We can highly recommend this firm.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service throughout

Amazing service throughout. From measurement ( Darren) to fitting ( Steven ) the bathroom window, all was outstanding. Polite and respectful, professional, tidy and clean. When the window in the bathroom was fitted we were lacking the outside sill due to weather conditions , Steven walked the extra mile and fitted a very good looking exterior sill. God bless them for their hard work, we cannot thank them enough. Definitely will use again and recommend to everyone.

9 November 2025
Unprompted review
Rated 5 out of 5 stars

Norton windows fitted new windows & a door (16/09/25)…

Norton Windows recently (16/09/25) fitted new windows and a door to my property. The finished job was excellent and the fitting team very professional throughout the task.The worksite was left clean and tidy.This is my second time using this company as they fitted my conservatory previously and we can’t recommend them highly enough! Thanks to the 2 kevins and their team for yet again an excellent job to an excellent standard!
Mac & Alison
Ingleby barwick

16 September 2025
Unprompted review
Rated 5 out of 5 stars

We moved into our house recently a 1966…

We moved into our house recently a 1966 build,it had double glazing fitted early 1980's so we upgraded and chose Norton windows.They renewed the front of house windows and upgraded our big front porch.The whole process was straightforward with honest pricing & design option explained in detail by Kev on initial visit. Timekeeping & phone responses excellent. The team who fitted the windows were amazing,clean & tidy.They were so good we returned to them to renew the rear of the house windows and conservatory windows.they will be getting done in about 10 to 12 weeks ? I always think that a returning customer speaks volumes thank you again

22 July 2025
Unprompted review
Rated 5 out of 5 stars

New front door and adjacent…

Recently had a new door and adjacent window installed. It wasn't a straight forward job at the old window frame and door were made from timber and we are modernizing the house in stages via pvc window frames and composite door. Work was completed on time and there was zero damage to the outside rendering or plastering on the Inside completely removing the need for any touchups after the new install. Very happy, would use again.

27 May 2025
Unprompted review
Rated 5 out of 5 stars

Front door fitting

The lads arrived on time and i was late (forgot they were coming!) and they were very understanding and great about it. They were very efficient and friendly and i was amazed by how quickly they got finished for how spot-on the final product looks. Better than what we expected. Deffos recommend.

27 May 2025
Unprompted review

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