Norton Windows Reviews 

88
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 31 reviews, reviewers overwhelmingly had a great experience with this company, highlighting outstanding service from start to finish. Customers frequently praise the friendly and professional team who arrive on schedule, respect the property, and leave homes remarkably clean and tidy after finishing the job. People are extremely pleased with the top quality, excellent craftsmanship, and durable standard of the newly installed windows and doors. However, some people mentioned that minor issues or slight delivery delays arose during their respective home improvement projects. Consumers noted that these unexpected matters were handled very quickly and completely without any fuss by the deeply accommodating and helpful staff.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are consistently respectful,... See more

Service

Customers had positive experiences with service, consistently highlighting the professional, fast, and... See more

Product

Reviewers highlight positive aspects of product, expressing great satisfaction with the amazing quality of... See more

Quality

Consumers find quality to be exceptional, expressing high satisfaction with the work carried out and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing work and time was spectatcular - they arrived at 8:15ish and got straight on - adapted to only working through the front door as cats locked into back rooms. Worked through rain and added e... See more

Rated 5 out of 5 stars

Amazing service throughout. From measurement ( Darren) to fitting ( Steven ) the bathroom window, all was outstanding. Polite and respectful, professional, tidy and clean. When the window in the bath... See more

Rated 5 out of 5 stars

From the pricing to fitting I can't fault this company. Complete set of windows and door fitted within two days and we only waited about a month from placing the order. The team who did the work... See more

Rated 5 out of 5 stars

From quote to job completion, everything was excellent. Communication, professionalism and aftercare were all fantastic. Our French doors are perfect and the guys worked clean and tidy and with care a... See more


Company details

  1. Window installation service
  2. also in
  3. Conservatory Specialist

Written by the company

Welcome to Norton Windows… we offer a huge range of window and doors for you to choose from. We can also offer GRP roofing and Guardian or Supalite Warm Roofing. Norton Windows have a combined experience of installing windows of over 60 years. A superbly experienced team who excel at their trade and delight in doing a good job for you! We excel in always leaving our customers happy with the job we have completed. The majority of our work comes from our previous customers giving us recommendations. With offices in Billingham on Teesside and in Sunderland Norton Windows are well-placed to service the whole of the North East region.


Contact info

4.8

Excellent

TrustScore 5 out of 5

88 reviews

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4.8

All reviews

(88)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New house windows

House windows replaced. Clear, fair pricing, no pressuring sales tactics that some other companies use. Good turnaround from initial measurement to fitting. Good, clean fitting. I would definitely recommend Kev & all of the team at Norton Windows.

5 July 2023
Unprompted review
Rated 5 out of 5 stars

Would highly recommend

Excellent advice on products.
Clean efficient installation. Crew who were pleasant and helpful. Quality of windows and doors is excellent. Careful and exact fitting. All done on time and as promised. Excellent job.

27 June 2023
Unprompted review
Rated 5 out of 5 stars

Top Class Experience !

Top class service from Kev and the Guys getting my windows and doors replaced, very professional and friendly team. I highly recommend Norton Windows if you a looking for a Five Star Service, thanks again.

29 June 2023
Unprompted review
Rated 5 out of 5 stars

Conservatory roof and front door replacement.

Norton Windows replaced our conservatory roof and also our front door. They provided a first class service and first class results. Their recommended plasterer produced a brilliant smooth finish to the roof interior. We are extremely pleased with their work and would have no hesitation in recommending them.

27 June 2023
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

So nice to deal with a professional reliable company. We used Norton Windows after reading the reviews and from the first contact right through to completion of the work, everything ran like clockwork. Kev was patient when we could not make a decision and did not pressure us at all. On installation day the team arrived bright and early and did not stop until the work was completed and everything was left clean and tidy. We are so happy with our new composite door and French windows. Would have no hesitation in recommending Norton Windows

13 June 2023
Unprompted review
Rated 5 out of 5 stars

Excellent communication from the start

Excellent communication from the start. Given real advice, not salesmanship. Guys (fitters) came bright and early, when they said they would. Got straight on with replacing old windows, and doors. Front of the house looks amazing, and we are loving the look of the new front door, but it’s the rear stable door that is the business. Totally love it.

Great service, professionalism and a very competitive price. Couldn’t have asked for more.

Would definitely recommend.

30 May 2023
Unprompted review
Rated 5 out of 5 stars

Nrw bay window and replacement windows…

Nrw bay window and replacement windows where seal had gone.
Excellent job! One young man on his own who worked tirelessy to finish on the day. Worked very hard and cleaned up afterwards. Very happy with end results. Would definitely use this company again.

17 May 2023
Unprompted review
Rated 5 out of 5 stars

HIGHLY RECOMMEND

Really pleased with replacement front Bay Window. The top window inserts exactly match existing inserts in porch window. Nice clean job at a reasonable price. Would definitely use again.

28 March 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

Just had our windows and doors fitted by Kev and the lads at Norton Windows. The lads never stopped from the minute they turned up to when they finished. Very polite and they done a great job. Would highly recommend.

23 March 2023
Unprompted review
Rated 5 out of 5 stars

Amazing from start to finish

Amazing from start to finish. Listened to exactly what are wants and needs were and never forgot about them transformed our old single glazed windows to beautiful working sash double glazed windows allowing us to one have windows that actually open and close and two more efficient. Forever thankful fantastic workmanship and really nice!

1 March 2023
Unprompted review
Rated 5 out of 5 stars

Love the transformation Kev and the…

Love the transformation Kev and the team made with the installation of my new windows and front door. It has made such a difference to a my house which was looking very tired. Would highly recommend then.

17 February 2023
Unprompted review
Rated 5 out of 5 stars

Bay Window fitted

We had Norton Windows to change our window into a bay window. We were recommended by 2 of our neighbours who had recently had work done by Norton Windows and were delighted with the results.

The replacement took place yesterday in spite of the winds. The 2 guys were extremely well prepared, cloths were laid down and the blinds were taken down. They arrived about 09.am and never stopped until it was finished, cleaned, blinds replacedat about 2.30.pm. We are highly delighted with our new windows, the guys were professionals and didnt mess about just got on with the job. They very pleasant and polite and I would have no hesitation in recommending Norton Windows to anyone,
Thanks Kev and the team you were all brilliant.

17 February 2023
Unprompted review
Rated 5 out of 5 stars

New windows

Just had windows replaced at front of house and once again superb job done from beginning to end by the 2 Kevin's and the team
Would recommend to anyone who wants doors windows replacing

20 January 2023
Unprompted review
Rated 5 out of 5 stars

Replaced all windows and fitted composite doors

We requested a quotation and there was no sales pressure from Kev. We were advised the work would be carried out in 4-6 weeks and true to his word the work was done in 4 weeks. We had 2 composite doors fitted and all the windows of our house including a bay window replaced. We also had a window replaced with French doors, we are pleased with all the work. Kev and his fitting team arrived at the time expected and worked hard to complete all the work in 3 days. All areas where they worked were left clean and tidy and the doors and windows have made a huge difference both to the look of our house as well as the warmth and soundproofing. I would not hesitate in recommending this company and their work which we felt was of a high standard.

28 November 2022
Unprompted review

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