Not Another Bunch of Flowers Reviews 72

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting the excellent quality, thoughtful curation, and wide selection available for various occasions. Many people appreciate the personalized touches, such as handwritten notes and beautiful packaging, which make the gifts feel special and meaningful. The delivery service is frequently described as quick and reliable, ensuring items arrive promptly and in great condition. Reviewers also commend the staff and customer service for their exceptional helpfulness, responsiveness, and willingness to go above and beyond. People feel well-supported throughout the process, from choosing items to resolving any issues. Some customers experienced minor delivery issues, such as parcels being misplaced or address mix-ups, but these were quickly and effectively resolved by the company's customer service team.

What people talk about most

Product

Users describe positive interactions with product. Customers consistently praise the wide range of... See more

Delivery service

Consumers find the delivery service to be positive. Many reviewers praise the quick and prompt delivery, with... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and efficiency. Customers... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the fantastic and brilliant... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising its amazing quality,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My fiancée was over the moon with her gift box and loved all of the care and attention put into it by the Not Another Bunch of Flowers team! Definitely worth every penny and we will be coming back aga... See more

Company replied

Rated 5 out of 5 stars

We use Not Another Bunch of Flowers for our corporate boxes and couldn’t recommend them enough. Anikka and the team are so helpful, even down to printing customised boxes with our logo on them. We sen... See more

Company replied

Rated 5 out of 5 stars

Amazing choice of items to include in my build-a-box option. Arrived timely and great condition. Perfect thing for me to send something to my partner and his family in the UK, whilst being in New Ze... See more

Rated 5 out of 5 stars

Delivery was quick. There were quite a few items available for lots of different tastes and the options between ready-made or custom made boxes were incredibly satisfying. I gifted it to a friend who... See more

Company replied


Company details

  1. Gift shop
  2. Corporate gift supplier
  3. Gift basket shop

Written by the company

Proud winners of Best Alternative Gift Company in 2023, 2024, 2025 and 2026. Not Another Bunch Of Flowers is the original destination for thoughtful gift alternatives to flowers. Founded in 2013 by Anikka after her cancer diagnosis, the business began by sending carefully curated care packages and hospital hampers designed to comfort and support loved ones. Today, it has grown into a leading gifting platform offering meaningful presents for every occasion. Create a truly unique gift with our Build-Your-Own Gift Box service. Choose your box design – including personalised options – then fill it with handpicked treats and thoughtful gifts. Each hamper is lovingly wrapped, your message handwritten in the card, and delivered either directly to the recipient or sent to you to give in person.


Contact info

4.8

Excellent

TrustScore 5 out of 5

72 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great idea and well executed!

I stumbled across this website whilst looking for a gift for my friend’s 40th birthday. I bought a gift box but had already purchased some gifts so messaged the company to ensure a box big enough to add in the gifts I’d already bought. They absolutely delivered and my friend was ecstatic with her gift box. Next time I will start here first because the range of gifts to put in the box are wide ranging and great quality. 100% would recommend this company. Very impressed with their customer service, communication and quality.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. Fantastic response to my query and sorted my delivery problem out immediately.
Well done!!!

24 March 2026
Unprompted review
Not Another Bunch of Flowers logo

Reply from Not Another Bunch of Flowers

Thanks so much Elizabeth! x

Rated 5 out of 5 stars

Excellent Customer Service

I've ordered three custom hampers from Not Another Bunch of Flowers in the last 8 months.

Easy to use website, premium quality products, quick and reliable delivery. The recipient (who is always hard to please), still gushes about her gifts months later.

The last time I ordered, I used the wrong delivery post code. I emailed the company to ask if this can be changed, within 5 minutes I had a lovely reply from Leisha, reassuring me that this had been updated.

It’s rare to find a company that delivers both exceptional products and such a personal touch. I highly recommend them to anyone looking for thoughtful, high-quality gifts.

11 March 2026
Unprompted review
Not Another Bunch of Flowers logo

Reply from Not Another Bunch of Flowers

Thank you GC! I will make sure Leisha sees this review. xx

Rated 5 out of 5 stars

Great service

Great service! I accidentally wrote the wrong adress. They immediately messaged me when they found out and sent the package straight away when I gave them the correct details! Excellent

17 March 2026
Unprompted review
Not Another Bunch of Flowers logo

Reply from Not Another Bunch of Flowers

Thank you Connor. x

Rated 5 out of 5 stars

A great way to let someone know you're thinking of them

Such a wide range of products to add to a care package! It was actually so hard to choose. Everything was well priced and things that I would have bought if I'd have had to go shopping.... It made the whole gifting experience so easy and any issues I had were dealt with very promptly via email with the lovely Leisha. (would have been nice to be able to talk to someone on the phone though....but only email contact)

4 March 2026
Unprompted review
Not Another Bunch of Flowers logo

Reply from Not Another Bunch of Flowers

Thank you Elle! I have passed this onto Leisha. x

Rated 5 out of 5 stars

Outstanding Product, Service and Story

I can't recommend Not Another Bunch of Flowers highly enough. The creative and contemporary product range is a breath of fresh air compared with competing platforms. The gorgeous website was also a pleasure to view and navigate, immediately feeling trustworthy. Further, Anikka and her team contacted me personally to ensure that all elements of the order were correct, so I really felt cared for. There were also so many special touches provided, including a handwritten card and beautiful wrapping options, with the recipient specifically commenting on the high quality of the gifts and presentation. I love the idea and story behind Anikka's meaningful and inspiring business, and as a fellow entrepreneur, wish her ongoing success xx

13 February 2026
Unprompted review
Not Another Bunch of Flowers logo

Reply from Not Another Bunch of Flowers

The loveliest review! Thank you Belinda! xx

Rated 5 out of 5 stars

Fantastic service

Fantastic service, I have previously ordered 3 sets of get well boxes for kids and they all loved them. Its different and unique. Recently I had to return a box due to a child's health and the refund process was super seamless and they were very helpful! Thanks again, I will be back for more orders no doubt!

2 March 2026
Unprompted review
Not Another Bunch of Flowers logo

Reply from Not Another Bunch of Flowers

Thank you so much for your continued support. x

Rated 5 out of 5 stars

Excellent Product and Service

I ordered a hamper for my daughter at uni. It was so nice to be able to choose what to put in the hamper as she is so particular, amd they have so many nice things to chose from.
The package went out almost immediately and it really cheered her up.

23 February 2026
Unprompted review
Not Another Bunch of Flowers logo

Reply from Not Another Bunch of Flowers

Thank you very much for your order. I’m so pleased to hear your daughter liked her gift. x

Rated 5 out of 5 stars

I've ordered a gift for someone going…

I've ordered a gift for someone going through a challenging time and this company has gone above and beyond to help make ammendments to my order, nothing has been too troubling and the responses have been incredibly fast. Great experience so far and I'm looking forward to the box arriving. Thank you so much to Leisha for great customer service.

27 February 2026
Unprompted review
Not Another Bunch of Flowers logo

Reply from Not Another Bunch of Flowers

Thank you Jade! I have passed the message onto Leisha. x

Rated 5 out of 5 stars

This was my first time using Not…

This was my first time using Not Another Bunch of Flowers, and although there was a small delivery issue (which wasn’t their fault), their response was absolutely outstanding. They went above and beyond what was expected, kept me updated at every stage, and handled everything with genuine care and professionalism. I wouldn’t hesitate to recommend them, and the gift that arrived was beautiful and very well received.

24 February 2026
Unprompted review
Not Another Bunch of Flowers logo

Reply from Not Another Bunch of Flowers

Thank you so much! x

Rated 5 out of 5 stars

Wonderful first order

I ordered a giftbox for the first time from this lovely business for a friends daughter struggling with a new baby. From finding the site online and choosing a gift box, to the gift box arriving timely and safely, it was very straightforward. Having sent a thank you email to the site, I unexpectedly received a personal reply from Leisha at the business, which was quite amazing and so personal. I will be ordering again very soon from Not another bunch of flowers xx

18 February 2026
Unprompted review
Not Another Bunch of Flowers logo

Reply from Not Another Bunch of Flowers

Aaw! Bless her. I hope she is doing OK and that her baby is healthy and happy. Thank you so much for using us to send her a little pick-me-up. x

Rated 5 out of 5 stars

Great Quality

A great choice of products at reasonable prices. The recipient says it was wonderful good quality products.

8 December 2025
Unprompted review
Not Another Bunch of Flowers logo

Reply from Not Another Bunch of Flowers

Thank you so much Julie. x

Rated 5 out of 5 stars

Lovely brand to work with

We have had positive experiences working with Not Another Bunch of Flowers for over a year.

Communication has been clear and consistent, which made the process simple on both sides. They were responsive, direct about expectations, and easy to coordinate with.

We appreciate the feedback they shared. It was specific and practical, giving us useful insight into what worked well and where we can improve.

Overall, it continues to be a smooth and professional experience. We are happy to keep working with them.

28 February 2025
Unprompted review
Not Another Bunch of Flowers logo

Reply from Not Another Bunch of Flowers

Thank you! We love working with you too. x

Rated 5 out of 5 stars

Prompt service

Prompt service, excellent choice of goods which are targeted at specific needs.

30 January 2026
Unprompted review
Not Another Bunch of Flowers logo

Reply from Not Another Bunch of Flowers

Thank you. x

Rated 5 out of 5 stars

Brilliant Gifts from a Great Company

Brilliant company, would highly recommend. You can always find something suitable for any occasion, happy or sad. Lovely to send something to someone with a personal touch. Whenever I have messaged with a query you get a very prompt reply. Anyone who I have sent something to whether in the UK or to the other side of the world have always commented on the quality and presentation of products.

16 February 2026
Unprompted review
Not Another Bunch of Flowers logo

Reply from Not Another Bunch of Flowers

Thank you so much for taking the time to leave us such a lovely review, Jennifer. x

Rated 5 out of 5 stars

Always my go to Company for gifts to others…

Always my go to now for gifts to others after I received an incredible wee box 3 years ago!! I’ve sent about 7-8 gifts via NABoF’s & nothing but overwhelming delight from the receivers. Personalised boxes packed wonderfully & delivered on time with super communication & customer service. A truly wonderful innovative concept that gets 5*’s from me & my loved ones everytime. THANKYOU 💕
Marie-Therese O’Carroll (not sure why anonymous:)

4 February 2026
Unprompted review
Not Another Bunch of Flowers logo

Reply from Not Another Bunch of Flowers

Aaw. Thank you so much. The greatest compliment is when someone receives one of our gifts, loves it, and then chooses us to send gifts to others.

Rated 5 out of 5 stars

Would use this service again!

Delivery was quick. There were quite a few items available for lots of different tastes and the options between ready-made or custom made boxes were incredibly satisfying. I gifted it to a friend who had gone through a bad time recently and she was quite happy with the entire package. I would recommend and I can see myself buying from them again.

6 February 2026
Unprompted review
Not Another Bunch of Flowers logo

Reply from Not Another Bunch of Flowers

Thank you so much Laura. xx

Rated 5 out of 5 stars

bereavement gift box for a friend

I ordered a bereavement gift box from Not Another Bunch of Flowers for a dear friend who had recently lost a loved one, and I couldn’t be more impressed with the service and thoughtfulness behind it.

In difficult moments, it can be hard to know what to send beyond flowers, and this felt so much more personal and meaningful. The gift box was beautifully presented, carefully curated, and clearly put together with genuine care and understanding. My friend said it was such a comfort to receive something so thoughtful during such a hard time.

The card was written exactly as requested and added a lovely, personal touch. The whole process was seamless from start to finish, and delivery was prompt and well handled.

I’m so grateful for a company that truly understands what people need during times of loss. I wouldn’t hesitate to recommend Not Another Bunch of Flowers to anyone looking to send something heartfelt and appropriate when words alone aren’t enough.

1 February 2026
Unprompted review
Not Another Bunch of Flowers logo

Reply from Not Another Bunch of Flowers

Thank you. xx

Rated 5 out of 5 stars

Brilliant team and fantastic products.

We use Not Another Bunch of Flowers for our corporate boxes and couldn’t recommend them enough. Anikka and the team are so helpful, even down to printing customised boxes with our logo on them. We send them to our candidates when they find their new role through us and they absolutely love them. Highly recommend NABOF to anyone looking for gift boxes.

16 February 2026
Unprompted review
Not Another Bunch of Flowers logo

Reply from Not Another Bunch of Flowers

Thank you so much!! :) xx

Rated 5 out of 5 stars

I have used this several times

I have used this several times, twice for bereavement packages. All of which go down so well with the recipient. I also received one last year when I fractured my arm and it was lovely to receive it.
I like the fact that there is so much to choose from for every taste.

16 February 2026
Unprompted review
Not Another Bunch of Flowers logo

Reply from Not Another Bunch of Flowers

Thank you so much for your continued support and for taking the time for leaving a review. xx

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look