Not Another Bunch of Flowers Reviews 72

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting the excellent quality, thoughtful curation, and wide selection available for various occasions. Many people appreciate the personalized touches, such as handwritten notes and beautiful packaging, which make the gifts feel special and meaningful. The delivery service is frequently described as quick and reliable, ensuring items arrive promptly and in great condition. Reviewers also commend the staff and customer service for their exceptional helpfulness, responsiveness, and willingness to go above and beyond. People feel well-supported throughout the process, from choosing items to resolving any issues. Some customers experienced minor delivery issues, such as parcels being misplaced or address mix-ups, but these were quickly and effectively resolved by the company's customer service team.

What people talk about most

Product

Users describe positive interactions with product. Customers consistently praise the wide range of... See more

Delivery service

Consumers find the delivery service to be positive. Many reviewers praise the quick and prompt delivery, with... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and efficiency. Customers... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the fantastic and brilliant... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising its amazing quality,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My fiancée was over the moon with her gift box and loved all of the care and attention put into it by the Not Another Bunch of Flowers team! Definitely worth every penny and we will be coming back aga... See more

Company replied

Rated 5 out of 5 stars

We use Not Another Bunch of Flowers for our corporate boxes and couldn’t recommend them enough. Anikka and the team are so helpful, even down to printing customised boxes with our logo on them. We sen... See more

Company replied

Rated 5 out of 5 stars

Amazing choice of items to include in my build-a-box option. Arrived timely and great condition. Perfect thing for me to send something to my partner and his family in the UK, whilst being in New Ze... See more

Rated 5 out of 5 stars

Delivery was quick. There were quite a few items available for lots of different tastes and the options between ready-made or custom made boxes were incredibly satisfying. I gifted it to a friend who... See more

Company replied


Company details

  1. Gift shop
  2. Corporate gift supplier
  3. Gift basket shop

Written by the company

Proud winners of Best Alternative Gift Company in 2023, 2024, 2025 and 2026. Not Another Bunch Of Flowers is the original destination for thoughtful gift alternatives to flowers. Founded in 2013 by Anikka after her cancer diagnosis, the business began by sending carefully curated care packages and hospital hampers designed to comfort and support loved ones. Today, it has grown into a leading gifting platform offering meaningful presents for every occasion. Create a truly unique gift with our Build-Your-Own Gift Box service. Choose your box design – including personalised options – then fill it with handpicked treats and thoughtful gifts. Each hamper is lovingly wrapped, your message handwritten in the card, and delivered either directly to the recipient or sent to you to give in person.


Contact info

4.8

Excellent

TrustScore 5 out of 5

72 reviews

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Rated 5 out of 5 stars

Amazing customer service and quality products

Lovely experience with this company. A unique way of customising hampers and making it your own. Customer service was amazing and any issues faced were solved quickly. Will definitely be using this company again and couldn’t give them higher praises! I used this company to send gifts to family in the UK, all deliveries arrived on time for Christmas!

1 December 2024
Unprompted review
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Reply from Not Another Bunch of Flowers

Thank you so much for your order and lovely review. xx

Rated 5 out of 5 stars

Brilliant gift delivery service

Really impressed with this clever shop specialising in cool gifts delivered quickly with loads of choice. FYI, a brilliant resource for people not living in UK who want to send pressies! We wanted something nice for a landmark birthday - ordered online from Ireland to someone in London. Process is super quick and easy and we were able to include a gift bag and personal message. We had one logistical query and it was responded to promptly.

18 April 2024
Unprompted review
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Reply from Not Another Bunch of Flowers

Thank you. I hope they loved their gifts. x

Rated 5 out of 5 stars

Absolutely incredible service from Kate!

Absolutely incredible service from this company, in particular from Kate, who went above and beyond to help me. Can't recommend them highly enough!

13 March 2024
Unprompted review
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Reply from Not Another Bunch of Flowers

Kate is a star! Thanks so much for your order and your review. x

Rated 5 out of 5 stars

I’ve used this company several times…

I’ve used this company several times and have always been happy with the customer service and quality of the gifts. I recently had to exchange some clothing and the service was very good with a personal touch. Would highly recommend

6 January 2024
Unprompted review
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Reply from Not Another Bunch of Flowers

Thank you so much for your ongoing support. xx

Rated 5 out of 5 stars

A Person - not a robot…when something matters

Made contact late afternoon to arrange an urgent delivery for my daughter for tomorrow. I asked the person on the on-line chat, if they would definately deliver tmw. Absolutely, brilliant service from a lovely lady called Kate (#not a robot!). I will definately use again and also recommend. Thank you! All I will say, is please support independant businesses like this one as they work the hardest! Regards, Lindyx

28 July 2023
Unprompted review
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Reply from Not Another Bunch of Flowers

Thank you so much. x

Rated 1 out of 5 stars

Sort out your user experience - I've had to take my business elsewhere!

Went to this site with high hopes to help me with a gift for a bereaved family. I spent time curating the perfect gift box - selecting my items thoughtfully given how sensitive the situation is. However, I couldn't complete my transaction as the site glitched and when I used the chat function, I was asked to input every item from scratch. I do not have time to waste duplicating effort and have had to take my business elsewhere. Such a shame.

24 May 2023
Unprompted review
Not Another Bunch of Flowers logo

Reply from Not Another Bunch of Flowers

So sorry you had a bad experience with the site. I'm not sure what happened, but have passed this onto our web developers. I really hope you found something else suitable and do apologise we were unable to help in this situation. You are always welcome to contact us - we will always to everything we can to help.

Rated 5 out of 5 stars

Amazing Customer service and gift!

I brought a care package box for a friend, last month. I wanted to make a small change to the order, this was no bother at all for Kate to do. Kate was an absolute pleasure to liaise with to get this sorted. The gift was everything promised and more, and my friend loved it. I would buy again from this company without hesitation. Thank you again!

17 February 2023
Unprompted review
Not Another Bunch of Flowers logo

Reply from Not Another Bunch of Flowers

Thank you very much. x

Rated 5 out of 5 stars

Absolutely lovely staff and every…

Absolutely lovely staff and every helpful. Good communication with customers definitely would recommend buying from them and I definitely will but from them again

11 January 2023
Unprompted review
Not Another Bunch of Flowers logo

Reply from Not Another Bunch of Flowers

Thank you so much! x

Rated 5 out of 5 stars

I’ve used this for birthdays and…

I’ve used this for birthdays and Father’s Day. Great service and a really wide selection of gifts to choose from. Definitely recommend.

1 September 2022
Unprompted review
Not Another Bunch of Flowers logo

Reply from Not Another Bunch of Flowers

Thank you for your orders and lovely review. x

Rated 5 out of 5 stars

This is a fantastic place to go if you…

This is a fantastic place to go if you don’t know what to get someone. I used it for a teenage birthday gift pack and it was very much appreciated. A family member used it to send a gift pack to a friend in hospital, again very much appreciated. Thoughtful, excellent customer service and communication, top quality products, will definitely use again.

12 May 2022
Unprompted review
Not Another Bunch of Flowers logo

Reply from Not Another Bunch of Flowers

Thank you so much. I hope the recipients enjoyed their gifts. x

Rated 5 out of 5 stars

This is a great resource when buying…

This is a great resource when buying more thoughtful gifts for people. I have purchased for people undergoing therapy and each time the gifts were well received and complimented. Especially the Queasy range.

24 June 2021
Unprompted review
Not Another Bunch of Flowers logo

Reply from Not Another Bunch of Flowers

The Queasy Drops are really useful when going through treatment. We used them ourselves. Thank you for your orders and your review. x

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