Not Another Bunch of Flowers Reviews 72

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting the excellent quality, thoughtful curation, and wide selection available for various occasions. Many people appreciate the personalized touches, such as handwritten notes and beautiful packaging, which make the gifts feel special and meaningful. The delivery service is frequently described as quick and reliable, ensuring items arrive promptly and in great condition. Reviewers also commend the staff and customer service for their exceptional helpfulness, responsiveness, and willingness to go above and beyond. People feel well-supported throughout the process, from choosing items to resolving any issues. Some customers experienced minor delivery issues, such as parcels being misplaced or address mix-ups, but these were quickly and effectively resolved by the company's customer service team.

What people talk about most

Product

Users describe positive interactions with product. Customers consistently praise the wide range of... See more

Delivery service

Consumers find the delivery service to be positive. Many reviewers praise the quick and prompt delivery, with... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and efficiency. Customers... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the fantastic and brilliant... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising its amazing quality,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My fiancée was over the moon with her gift box and loved all of the care and attention put into it by the Not Another Bunch of Flowers team! Definitely worth every penny and we will be coming back aga... See more

Company replied

Rated 5 out of 5 stars

We use Not Another Bunch of Flowers for our corporate boxes and couldn’t recommend them enough. Anikka and the team are so helpful, even down to printing customised boxes with our logo on them. We sen... See more

Company replied

Rated 5 out of 5 stars

Amazing choice of items to include in my build-a-box option. Arrived timely and great condition. Perfect thing for me to send something to my partner and his family in the UK, whilst being in New Ze... See more

Rated 5 out of 5 stars

Delivery was quick. There were quite a few items available for lots of different tastes and the options between ready-made or custom made boxes were incredibly satisfying. I gifted it to a friend who... See more

Company replied


Company details

  1. Gift shop
  2. Corporate gift supplier
  3. Gift basket shop

Written by the company

Proud winners of Best Alternative Gift Company in 2023, 2024, 2025 and 2026. Not Another Bunch Of Flowers is the original destination for thoughtful gift alternatives to flowers. Founded in 2013 by Anikka after her cancer diagnosis, the business began by sending carefully curated care packages and hospital hampers designed to comfort and support loved ones. Today, it has grown into a leading gifting platform offering meaningful presents for every occasion. Create a truly unique gift with our Build-Your-Own Gift Box service. Choose your box design – including personalised options – then fill it with handpicked treats and thoughtful gifts. Each hamper is lovingly wrapped, your message handwritten in the card, and delivered either directly to the recipient or sent to you to give in person.


Contact info

4.8

Excellent

TrustScore 5 out of 5

72 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Really happy with my purchase :)

I ordered the 'Her Calming Care Package Gift Box' and was really happy with it. The packaging was lovely and everything inside felt thoughtfully put together and good quality. It made a great gift and was very well received.

Customer service was also excellent — quick to respond and very helpful throughout the process. I’d definitely order from them again.

10 February 2026
Unprompted review
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Reply from Not Another Bunch of Flowers

Thank you so much, Laura.

Rated 5 out of 5 stars

Great company, great product & service

Great company, great team and great product who we love working with. Absolutely brilliant customer service too, pleasure to do business together! Team AMD x

13 February 2026
Unprompted review
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Reply from Not Another Bunch of Flowers

Thank you. We love working with you too. x

Rated 5 out of 5 stars

5 Stars

Truly, what great customer service!

Always looking to help you out, and facilitate your requests - will definitely be a returning customer!!! Leisha, you are a star.

13 February 2026
Unprompted review
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Reply from Not Another Bunch of Flowers

Thank you so much for your order and your review. xx

Rated 5 out of 5 stars

Spoilt for choice (again!)

Spoilt for choice (again!)
My friend LOVED her baby gift box full of goodies for her, her husband, her new born and her three year old! … delivered so quickly and wrapped beautifully.
Thank you Not Another Bunch of Flowers - I’ll be ordering again next month as lots of birthdays coming up in March xx

1 February 2026
Unprompted review
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Reply from Not Another Bunch of Flowers

:) Thank you so much. Congrats to your friend! x

Rated 5 out of 5 stars

The attention to detail is wonderful…

The attention to detail is wonderful with the beautifully wrapped gift box to the special gifts inside and hand written note. A gem of a company and a pleasure to deal with.

13 February 2026
Unprompted review
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Reply from Not Another Bunch of Flowers

Thank you very much for your order and your lovely review, Rachel. x

Rated 5 out of 5 stars

FANTASTIC SERVICE!

Over the moon with this lovely little business! Anikka was so kind and helped me so much getting a lovely gift together for my poor Stepdad going through chemo. Awesome selection of gifts, and the personalised mug looks perfect! Thank you so much NABOF!! Will definitely be using you for all of my gifts from now on! Xx

12 February 2026
Unprompted review
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Reply from Not Another Bunch of Flowers

Thanks Leisha! Wishing your stepdad all the very best. x

Rated 1 out of 5 stars

Royal Mail delivered my parcel to…

Royal Mail delivered my parcel to inside of a mystery blue bin. Cannot find it. Emailed this company repeatedly to which they just have not replied.

5 February 2026
Unprompted review
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Reply from Not Another Bunch of Flowers

EDIT: I still cannot get hold of you and didn't want to resend the gift if they have received it or if the time has passed, so have refunded you in full with our apologies.

EDIT: Dear Colleen, I have tried to email a a few times, and your phone number is not working. Please could you email me at info@notanotherbunchofflowers.com or call the number in the emails so we can sort this out for you with a replacement or a refund. Thank you. Anikka x

Hi Colleen,

I’m so sorry about this. We haven’t received any emails from you, but I believe I’ve located your order. I’ve tried calling a few times, however the phone number on the order appears to be incorrect. I’ll send you an email shortly — please do keep an eye on your spam/junk folder just in case.

Rest assured, we’ll always resolve any issues and make sure the recipient receives their parcel. We can send out a replacement and will raise this with Royal Mail.

Thank you.

Anikka x

Rated 5 out of 5 stars

5 stars

We've worked with Not Another Bunch of Flowers for a number of years - they are a pleasure to work with and have a lovely range of products.

11 February 2026
Unprompted review
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Reply from Not Another Bunch of Flowers

Thank you! We love working with you too!

Rated 5 out of 5 stars

My fiancée was over the moon with her…

My fiancée was over the moon with her gift box and loved all of the care and attention put into it by the Not Another Bunch of Flowers team! Definitely worth every penny and we will be coming back again for future special occasions. It was quickly delivered, one of the team members reached out to me personally to confirm details (very nice touch!) and my partner was delighted with the packaging.

6 February 2026
Unprompted review
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Reply from Not Another Bunch of Flowers

Thank you so much for taking the time to leave a review — it really means a lot to us.

Rated 5 out of 5 stars

I had never heard of this company…

I had never heard of this company before my daughter received a beautiful gift from a friend. I ordered a gift today and mistakenly did not change my delivery address. I received an email from Leisha to check that my order was correct which allowed to to correct my error. Brilliant customer service from a wonderful company. I would highly recommend any one to use them.

4 February 2026
Unprompted review
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Reply from Not Another Bunch of Flowers

Aaw! This is so lovely to hear. Thank you! x

Rated 5 out of 5 stars

Amazing Gift and Good Customer Service

Amazing Gift and Good Customer Service

They are such sweet people and tried their hardest to get my gift to me as fast as possible really appreciate it. The product itself is brilliant quality and great.

22 January 2026
Unprompted review
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Reply from Not Another Bunch of Flowers

Thank you very much! :)

Rated 5 out of 5 stars

I recommend Not Another Bunch of Flowers

The goods were as advertised. I ordered in time for Christmas but unfortunately there was confusion over postal address, and the parcel could not be delivered. Not Another bunch of Flowers worked with me to get refund from Royal Mail/ Parcel force. This enabled me to get refunded too. My second parcel was expediently sent out, and arrived within the advertised 48 hours.

8 January 2026
Unprompted review
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Reply from Not Another Bunch of Flowers

So pleased it all worked out. Thank you for your lovely review. x

Rated 5 out of 5 stars

Fantastic customer service and…

Fantastic customer service and wonderful selection of products to create a business hamper. Would highly recommend

15 December 2025
Unprompted review
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Reply from Not Another Bunch of Flowers

Thank you Michaela! x

Rated 5 out of 5 stars

Such an amazing experience with this…

Such an amazing experience with this company! The gifts are adorable and so personal and I had an issue with delivery (that was completely my own fault) and they really bent over backwards to help. Highly, highly recommend!

22 December 2025
Unprompted review
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Reply from Not Another Bunch of Flowers

Thanks so much Jordan. x

Rated 5 out of 5 stars

Fantastic selection of gifts and great service

What a lovely way to share gifts with multiple people! There was a wonderful selection of different types of gift to include, and the support was excellent - helping us to create a bespoke box exactly as we needed. All communication was very prompt and friendly, and went above and beyond to help. I would definitely recommend this approach for anyone wanting to send gift boxes to a medium- or large group of people.

12 December 2025
Unprompted review
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Reply from Not Another Bunch of Flowers

So pleased they were well received. Thank you.

Rated 5 out of 5 stars

Fantastic service

Through not another bunch of flowers, I designed a Christmas gift box for a close family member. A reasonable price and a broad selection means buying for even the hardest crowd is made easy! Wonderful and heartfelt gifts and a truly wonderful Christmas present. I'm so grateful to the company for allowing me to give a present that is both so meaningful but also very practical.

19 November 2025
Unprompted review
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Reply from Not Another Bunch of Flowers

Thank you for your lovely order, and for taking the time to leave us a review, Alice!

Rated 5 out of 5 stars

Fabulous gift!

A brilliant service! I purchased a bespoke thank you gift for my mum and it all arrived perfect and very nicely gift wrapped! My note was even hand written for a nice personal touch. Great communication too. Very quick responses via email. Cannot recommend enough!! :)

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing small buisness

I couldn’t be happier with my order from Not Just Another Bunch Of Flowers (amazing name by the way!) I ordered from this small business just a few days ago for a birthday present for my friends 18th, and am so impressed with everything. Not only was the delivery quick, each item in my hamper was carefully protected, my personalised message came out great and I received a lovely thank you note. Can’t thank you guys enough, keep up the hard work !!

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Just the thing

Amazing choice of items to include in my build-a-box option. Arrived timely and great condition.
Perfect thing for me to send something to my partner and his family in the UK, whilst being in New Zealand feeling utterly helpless while they were grieving. Being able to send a box full of goodies and practical items was just the ticket. Thank you so much to Not Another Bunch of Flowers.

3 October 2025
Unprompted review
Rated 5 out of 5 stars

So glad I discovered Not Another Bunch…

So glad I discovered Not Another Bunch of Flowers! They have a great range of thoughtful gifts, with plenty of options you don’t see everywhere else. Everything arrives nicely wrapped with a handwritten card, which is a really nice touch. Quick, reliable, and now my go-to place for presents.

23 September 2025
Unprompted review

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