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Rated 1 out of 5 stars

Called several times again while waiting on hold for hours and guess what? *rep* (don't want to mention name seems decent) again stated "im sorry I don't know what's going on I see here you've phoned... See more

Company replied

Rated 1 out of 5 stars

Got a message saying payment didn’t go thru. Called my credit card saying payment went thru. Then called Notino. Notino’s Customer service didn’t provide any helpful resolution and said their bank did... See more

Company replied

Rated 1 out of 5 stars

I have ordered product twice from Notino but I don't think I will in the future. Their shipping is extremely slow (2-3 weeks). They sent emails on both occasions stating my order was ready to ship b... See more

Company replied

Rated 1 out of 5 stars

Customer Service was terrible. I bought an item and returned it unopened for a refund to Notino. I was notified that I would have a response un roughly 2 weeks. After waiting over a month, I called a... See more

Company replied

Company details

  1. Flavours, fragrances and aroma Supplier
  2. Clothing Shop
  3. Perfume store

Information provided by various external sources

Shop Discount fragrances and beauty products at Notino.com ❤ Discount womens perfume & men's cologne for the Best Prices. Shop Now!


Contact info

1.1

Bad

TrustScore 1 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Love my cologne.

15 March 2018
Unprompted review
NOTINO USA logo

Reply from NOTINO USA

Hi Markell,

Thank you for taking your time to write us a review, I really appreciate it. It makes me very happy to hear that you are satisfied with your purchase, as this is what we strive for.

If you would have any questions, do not hesitate to contact us at info@notino.com.

Have a lovely weekend,
Norah

Rated 1 out of 5 stars

Horrible and Cheap store,dont buy from…

Horrible and Cheap store,dont buy from them..frauds,

03/14/2018 - Now they are saying that everything loosk fine from their end and they have camera picture of item been shipped

13 March 2018
Unprompted review
NOTINO USA logo

Reply from NOTINO USA

Hello there,

Thank you for your feedback.

We appreciate you taking your time to write us a review.

It saddens us to hear that you are dissatisfied with our service and that is why we would love to address this issue directly with you. Kindly check your e-mail as we have sent you one to resolve for your problem.

Have a lovely rest of your day,

Norah

Rated 5 out of 5 stars

Amazing marketplace

I've bought several items from here and they all came well-packaged and the items were as expected. Haven't had a negative experience yet.

13 March 2018
Unprompted review
NOTINO USA logo

Reply from NOTINO USA

Hello there,

Thank you for you sweet review. I am very glad to see you were happy with our services as this is something we take very seriously. We are always happy to see that the hard work pays off :-)

If you would have any questions, you can always contact us at info@notino.com.

Have a lovely rest of your day,

Norah

Rated 5 out of 5 stars

I was looking for a certain product &…

I was looking for a certain product & for less money than I originally saw it for @ my hair stylist's shop and they had it for less! , I received it in a few days , no problem .....
I don't like that there site tells you that you are being tracked , that needs to stop , there should be an option to opt out and not let you be tracked while shopping @ notino's site !!!

10 March 2018
Unprompted review
Rated 5 out of 5 stars

100% legit fragrances

100% legit fragrances, good price points and deals. Delivery was on time, well worth it and I’d never go to another site.

6 March 2018
Unprompted review
NOTINO USA logo

Reply from NOTINO USA

Hello Rich,

Thank you for taking your time to write such a nice review. We really appreciate it and we are really happy you are satisfied with your product.

If you have any questions, do not hesitate to send us an email at info@notino.com.

Have a lovely rest of your day,

Norah

Rated 5 out of 5 stars

Very pleased

Seller dealt very well with feedback. Excellent customer service.

5 March 2018
Unprompted review
NOTINO USA logo

Reply from NOTINO USA

Hello Kannan,

Thank you for your feedback.

I am sorry to hear that you never received your item as expected and you can be absolutely assured that we are investigating the cause of the delay.

We appreciate you taking your time to write us a review and we would love to address this issue directly with you. Kindly check your e-mail as we have sent you one to resolve for your problem.

Have a lovely rest of your day,
Norah

Rated 2 out of 5 stars

Notino halts US operations

I would have liked to provide a better review as the ordering and shipping experience for my recent purchase was excellent. The negative rating results from the lack of communication that Notino was halting operations in the United States. I have unsuccessfully attempted to purchase additional items from their website for approximately five days. I had to contact Notino to learn they had stopped US operations. The lack of communication prevented me from making an appropriately informed purchase decision (purchasing additional items).

5 March 2018
Unprompted review
NOTINO USA logo

Reply from NOTINO USA

Hi Torin,

Thank you for your feedback.

Firstly, let me say that I am very happy to hear you were satisfied with the products and the delivery experience as well.

As for our operations in US - these are currently put on hold. Since we are a Europe-based company, we are looking into options for worldwide shipping from there, but at present I do not have a specific date or details available for you.

We are still nonetheless processing all returns and complaints even though new purchases are currently unavailable and you can always contact us via email info@notino.com to get the latest update.

Have a lovely rest of your day,

Norah

Rated 5 out of 5 stars

NOTINO is excellent

NOTINO is excellent. My cologne was delivered as scheduled and packaged safely. I highly recommend them.

3 March 2018
Unprompted review
NOTINO USA logo

Reply from NOTINO USA

Hello Ramon,

Thank you for taking your time to write such a nice review. We really appreciate it and we are really happy you are satisfied with your product.

If you have any questions, do not hesitate to send us an email at info@notino.com.

Have a lovely rest of your day,

Norah

Rated 5 out of 5 stars

Great deals and wide selection of designer and niche fragrances.

I’ve been purchasing fragrances from Notino for over 5 months, and have spent $2500+. I’m very happy with the quality of their products, and their prices are better or comparable, typically better, to other sites. I’ve watched several different fragrance reviewers on YouTube, and they have recommended Notino. Their time to ship, and the actual shipping time are also very fast. Many times I can place an order at the beginning of the week, and the order will arrive by the weekend (from New Jersey to Texas). Some of the brands I’ve purchased include Tom Ford, Creed, Francis Kurkdjan, Parfums de Marly, and Amouage. Their clearance fragrances are incredible deals, often 40-70% less than retail. Awesome site I will continue to shop at.

1 March 2018
Unprompted review
NOTINO USA logo

Reply from NOTINO USA

Hello Phil,

Thank you truly for your review, here at Notino we try our best to keep our offer as broad and diverse as possible, and we will keep doing so.:)

Have a lovely day!

Stephanie

Rated 5 out of 5 stars

Love and trust notino all items are…

Love and trust notino all items are always authentic. And prices are unbeatable. Love shopping here for all my beauty needs. Thanks notino:)

27 February 2018
Unprompted review
NOTINO USA logo

Reply from NOTINO USA

Hello Luisa,

Thank you for the feedback, it is really appreciated! We always do our best to be of assistance should you need anything.

If you have any further questions, do not hesitate to contact us via e-mail info@notino.com.

Have a great day!

Norah

Rated 5 out of 5 stars

Great company with amazing service!

Great company with amazing service, product selection and competitive prices. Purchase without fear! The items I purchased were exactly as described and high quality. Notino has won my trust and is my go to online seller for fragrances.

27 February 2018
Unprompted review
NOTINO USA logo

Reply from NOTINO USA

Hello Aaron,

Thank you for such a nice review, we really appreciate it! We always try to do our best for our customer.

Should you have any additional questions, do not hesitate to contact us on our email info@notino.com.

Have a lovely day,

Norah

Rated 5 out of 5 stars

You cant please everyone no matter how hard you try.

Notino. I just want you to know that i am truly thankful for you switching your shipping method to usps because now my package gets to me in half the time. Superfast now. Also i really thank you for your superb service all the way around, from your customer service, to your carefull packageing of products, to your shipping, and just overall customer concern. I can truly tell that you really want your customers business. The problem is when you try to satisfy one person, someone else is going to get upset. Its hard to try to satisfy everyone at the same time. Even though i love usps shipping because my packages now arrive in half the time, for other people it may take longer. All i want to say is i have been shopping with you since you were beauty spin and you have always been top notch and you continue to make my online shopping experience a pleasent one. Thank you. Just want to clear the air. My package was sent by usps priority mail shipping which means it gets to me fast which i love. But i also ordered from another website which just ships useing usps and it is slow. So thank you Notino once again for choosing to use usps priority shipping and not just plain old usps.

27 February 2018
Unprompted review
NOTINO USA logo

Reply from NOTINO USA

Hello LuTia,

Thank you for such a lovely review, we really appreciate you like the change. We try to do our best to satisfy all of our customers.

If you would have any questions, do not hesitate to contact us via email: info@notino.com.

Have a lovely day,

Norah

Rated 4 out of 5 stars

they are a great company but since they…

they are a great company but since they went to no free shipping and moved to the usps orders now take more time to get to my home then it did when they were with ups. Always happy with the products and service but there delivery is def going downhill

27 February 2018
Unprompted review
NOTINO USA logo

Reply from NOTINO USA

Hello Zack,

Thank you for your positive review. It was not an easy decision to move to USPS, however, we believe it was the right thing to do. Still, we are really happy you are satisfied with the product and with our customer service! :-)

If you have any questions, do not hesitate to contact us on our email: info@notino.com.

Have a lovely rest of your day,

Norah

Rated 5 out of 5 stars

Reliable company

Reliable company. Have ordered from Notino a few times now. Orders are shipped very promptly. Items are well packaged and are originals, (not cheap knock-offs).

26 February 2018
Unprompted review
NOTINO USA logo

Reply from NOTINO USA

Hello Ray,

Thank you for your feedback, we really appreciate it. We try to make our best to make sure every customer is satisfied with both the products and the customer service as well.

If you have any additional questions, do not hesitate to contact us on our email: info@notino.com.

Have a beautiful day,

Norah

Rated 4 out of 5 stars

Notino offers competitive on-line …

Notino offers competitive on-line fragrance prices wide selection of products, however after restocking a popular fragrance stop with the increased pricing.

26 February 2018
Unprompted review
NOTINO USA logo

Reply from NOTINO USA

Hello John,

Thank you for your lovely review!

We appreciate your feedback, it is always nice to hear when our customers are happy with our service.

Should you need assistance with anything do not hesitate to send us an email: info@notino.com

All the best,

Norah

Rated 4 out of 5 stars

Good site but nobody's perfect

Good site with mostly good prices and a good selection.
Wish shipping charges would be more comparable to other e-tailers. No more free shipping is offered regardless of purchase amount and even before, the threshold for free shipping was high.
I've been shopping here less often as a result of these added charges.
However, packaging and shipping always good and fast.

26 February 2018
Unprompted review
NOTINO USA logo

Reply from NOTINO USA

Hello Edwin,

Thank you very much for your review, we really appreciate it. We are happy you are satisfied with our products as the satisfaction of our customer is our top priority.

Should you need assistance regarding your orders, do not hesitate to contact us via e-mail at info@notino.com.

Have a lovely day,

Norah

Rated 5 out of 5 stars

Notino is the best!

Excellent prices and shipped fast as usual! Always happy with Notino!

26 February 2018
Unprompted review
NOTINO USA logo

Reply from NOTINO USA

Hello there,

Thank you for your lovely review!

We appreciate your feedback, it is always nice to hear when our customers are happy with our service.

Should you need assistance with anything do not hesitate to send us an email: info@notino.com

All the best,

Norah

Rated 3 out of 5 stars

It seemed to take forever for my…

It seemed to take forever for my package to arrive. like two and a half weeks with USPS, now I know they are slow, but damn.

The item was legit. Just shipping needs to be quicker.

26 February 2018
Unprompted review
NOTINO USA logo

Reply from NOTINO USA

Hello Ed,

Thank you for your feedback, we really appreciate it.

It was not an easy decision to switch from UPS to USPS and we are sorry to hear it took so long for your package to be delivered, however, we are happy to hear you are satisfied with the product.

Should you have any questions, do not hesitate to contact us via email: info@notino.com.

Have a lovely day,

Norah

Rated 5 out of 5 stars

Extremely pleased.

Extremely pleased.
The products were genuine and arrived as advertised. Used to buy my perfumes from Macy's but these guys are far better in terms of product availability and prices. Packaging was good and the products arrived within few days of placing the order. Bought about 10 different perfumes in a matter of couple of months. The special offers are great and I even got a small MediBlanc toothpaste as a complementary product. That's always nice. I will highly recommend Notino for all your perfume/fragrance needs.

24 February 2018
Unprompted review
NOTINO USA logo

Reply from NOTINO USA

Hello Muthanna,

Thank you truly for your review, here at Notino we try our best to keep our offer as broad and diverse as possible, and we will keep doing so.:)

Should you need assistance regarding your orders, do not hesitate to contact us via e-mail info@notino.com.

Have a lovely day!

Stephanie

Rated 5 out of 5 stars

I have now ordered 3 full bottles of…

I have now ordered 3 full bottles of perfume and numerous samples from Notino. I cannot believe that I have been paying full-price in department stores for these wonderful niche perfumes that are available on Notino at a significant savings with super fast delivery to my door. All 3 bottles were perfectly packaged and were the real deal. Honestly, I will ALWAYS check Notino before purchasing any scents from the store or other websites in the future. I am sublimely happy with my purchases. Thank you so much for a wonderful experience!

22 February 2018
Unprompted review
NOTINO USA logo

Reply from NOTINO USA

Hello Katherine,

Thank you for the feedback, it is really appreciated! We always do our best to be of assistance should you need anything.

If you have any further questions, do not hesitate to contact us via phone 1-800-943-9755 or e-mail info@notino.com.

Have a great day!

Stephanie

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