Called several times again while waiting on hold for hours and guess what? *rep* (don't want to mention name seems decent) again stated "im sorry I don't know what's going on I see here you've phoned... See more
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See what reviewers are saying
Got a message saying payment didn’t go thru. Called my credit card saying payment went thru. Then called Notino. Notino’s Customer service didn’t provide any helpful resolution and said their bank did... See more
Company replied
I have ordered product twice from Notino but I don't think I will in the future. Their shipping is extremely slow (2-3 weeks). They sent emails on both occasions stating my order was ready to ship b... See more
Company replied
Customer Service was terrible. I bought an item and returned it unopened for a refund to Notino. I was notified that I would have a response un roughly 2 weeks. After waiting over a month, I called a... See more
Company replied
Company details
Information provided by various external sources
Shop Discount fragrances and beauty products at Notino.com ❤ Discount womens perfume & men's cologne for the Best Prices. Shop Now!
Contact info
80 Campus Drive, Edison, New Jersey 08837, United States
- 18009439755
- info@notino.com
- notino.com
1.1
Bad
1K reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Great prices and fast shipping
21 February 2018
Unprompted review
Reply from NOTINO USA
Hello Chukuneku,
Thank you for your lovely review!
We appreciate your feedback, it is always nice to hear when our customers are happy with our service.
Should you need assistance with anything do not hesitate to call us: 1-800-943-9755
All the best,
Norah
I simply loved it...
I simply loved it.... they last long and were delivered on time safely.
17 February 2018
Unprompted review
Reply from NOTINO USA
Hello Sadaf,
Thank you for your feedback!
Our team works on providing the best prices and the highest services to you, and we will continue to do so:)
When you decide to shop with us again, should you have any questions, do not hesitate to contact us : 1-800-943-9755
All the best,
Stephanie
GREAT PRODUCT AND EXCELLENCE SERVICE..
16 February 2018
Unprompted review
Reply from NOTINO USA
Hello there,
Thank you for your lovely review!
We appreciate your feedback, it is always nice to hear when our customers are happy with our service.
Should you need assistance with anything do not hesitate to call us: 1-800-943-9755
All the best,
Stephanie
Heard so many good reviews about them however.....
Heard so many good reviews about this company however they lost my order and its replacement and no one can seem to give me a straight answer on what is going on and are dragging on giving me a refund Do not order from this company terrible customer service
15 February 2018
Unprompted review
Reply from NOTINO USA
Hello Miguel,
Thank you for your feedback.
I am honestly very surprised to hear of your dissatisfaction with our customer service.
We at Notino are extremely customer satisfaction driven, and choose only customer service specialists to represent or customer service team.
Kindly check your e-mail as we have sent you a resolve for your issue, and we would love to help see this issue through with a solution that suits you.
With thanks,
Stephanie
This is my first time experience and I …
This is my first time experience and I must say I am thoroughly pleased. I will be placing more orders soon
13 February 2018
Unprompted review
Reply from NOTINO USA
Hello Allan,
Thank you for the feedback, it is really appreciated! We always do our best to be of assistance should you need anything.
If you have any further questions, do not hesitate to contact us via phone 1-800-943-9755 or e-mail info@notino.com.
Have a great day!
Stephanie
First purchase from Notino - A+++
Just made my first purchase from Notino. I purchased Klorane products at an excellent price and was surprised at how soon they arrived. I even got a sample of Medi-Blanc toothpaste. Smooth transaction - will definitely order again. Lots of products to choose from.
13 February 2018
Unprompted review
Reply from NOTINO USA
Hello Deb,
Thank you truly for your review, here at Notino we try our best to keep our offer as broad and diverse as possible, and we will keep doing so.:)
Should you need assistance regarding your orders, do not hesitate to contact us via phone 1-800-943-9755 or e-mail info@notino.com.
Have a lovely day!
Stephanie
Outstanding Customer service &authentic …
Outstanding Customer service &authentic product! I ordered Creed Aventus Parfum. This fragrance is frequently copied ¬ authentic. Not only did Notino have the best price, the product was the real deal! Prior to purchase,they provided fast ,courteous replys to several questions about details of the product .
12 February 2018
Unprompted review
Reply from NOTINO USA
Hello Robert,
Thank you truly for the lovely review, we are happy to hear you were pleased with our customer service team and that the product was to your liking!
Should you need further help with anything regarding your orders, do not hesitate to contact us via phone 1-800-943-9755 or e-mail info@notino.com.
Wishing you a great day!
Stephanie
The Chanel was genuine but packing had leak stains
The stuff was genuine. Ordered a Chanel. Check it out and all the markers were exactly how it was supposed to be (google how to check for fake Chanel). So I'm happy with the product itself.
However the packaging was a little crumpled. There was a product leak stain on the box. It could be left over stock or defective stock. Hence the 4 stars.
12 February 2018
Unprompted review
Reply from NOTINO USA
Hello,
Thank you for your feedback!
We would be happy to help you address your issue. Kindly contact us via phone 1-800-943-9755 or e-mail info@notino.com and we will do our best to find a good solution that suits you.:)
Best wishes,
Stephanie
I would have liked to return some …
I would have liked to return some expensive face cream that gave me an allergic reaction, but the website says that it does not take returns. Be careful what you order from Notino!
12 February 2018
Unprompted review
Reply from NOTINO USA
Hello Jennifer,
We here at Notino are sorry to hear this, as we always try to deliver the best services.
We trust you understand that with allergic reactions, the situation is a bit more complicated than that as we cannot verify such consequences of the products. This is why we state it in our terms and conditions that we do not take returns in such cases.
Thank you truly for understanding this and should you have further questions or require assistance do not hesitate to contact us via phone 1-800-943-9755 or e-mail info@notino.com.
Kindest regards,
Stephanie
Fantastic all around company!
They are the best. Super fast turn around time and very safe packaging. They had a discontinued cologne and at a fantastic price. I'm so glad I found you guys. Thank you for the fantastic service.
8 February 2018
Unprompted review
Reply from NOTINO USA
Hei George,
Thank you for your very kind words. It is always wonderful to see that our customers are happy with our services.:)
Should you need assistance with your future orders, do not hesitate to contact us via phone 1-800-943-9755 or e-mail info@notino.com.
All the best,
Stephanie
Great prices and Fast shipping
I am very, very satisfied with the prices and how fast everything shipped. I will order again soon.
7 February 2018
Unprompted review
Reply from NOTINO USA
Hello Ayo,
Thank you for the lovely review!
We are extremely happy to hear you had a good experience with us, as we always do our best to provide a high quality service. :)
Should you decide to come back and place new orders, if you have any questions, do not hesitate to contact us via phone 1-800-943-9755 or e-mail info@notino.com.
All the best,
Stephanie
Very good shop
Very good shop. I can vouch for him. Only the original.
1 February 2018
Unprompted review
Reply from NOTINO USA
Hello Olga,
Thank you for your positive feedback, we really appreciate it. We always try to do our best for our customers, so it is nice to hear you are happy and satisfied.
If you have any questions, do not hesitate to contact us via email: info@notino.com.
Happy rest of your day,
Norah
I've ordered from Notino several times …
I've ordered from Notino several times and they consistently have the best prices. I've never had any issues and wouldn't hesitate to recommend them.
29 January 2018
Unprompted review
Reply from NOTINO USA
Hello Susan,
Thank you for the feedback, it is really appreciated! We are happy to hear we have earned your trust, we will keep doing our best to be of assistance should you need anything.
If you have any questions, do not hesitate to contact us via phone 1-800-943-9755 or e-mail info@notino.com.
Best regards,
Stephanie
a reliable source I highly recommend
I came across NOTINO a couple of months ago. I have purchased a wide range of products from face skin care to body treatments to soaps to hair products. I just placed another order today and included a couple of make up pieces.
I have nothing but good things to tell about this company. I buy my cosmetics and skin care products almost exclusively online. I am busy and feel frustrated when I go in person to shop and the stores are out of stock of what I need. Some of NOTINO's prices are absolutely amazing and I will always check them first when I am looking for the specific brands they carry. All the products I ordered from them have been consistently impeccable. I received my orders very quickly. I hope they continue to expand their selection and keep pricing competitive to increase their volume.
27 January 2018
Unprompted review
Reply from NOTINO USA
Hello Nathalie,
Thank you for your feedback. It is always lovely to hear when our customers are happy with our service.:)
We will continue to do our best to bring you the best prices and services!
Should you need assistance with anything, do not hesitate to contact us: 1-800-943-9755
Kindest regards,
Stephanie
Outstanding Online Store
Thank you so much for your outstanding customer service & support! I appreciate it!
25 January 2018
Unprompted review
Reply from NOTINO USA
Hello Sree,
Thank you for the feedback, it is really appreciated! We always do our best to be of assistance should you need anything.
If you have any questions, do not hesitate to contact us: 1-800-943-9755
Best regards,
Stephanie
Worst costumer service ever stay away
23 January 2018
Unprompted review
Reply from NOTINO USA
Hello Marvin,
Thank you for your feedback.
I am honestly very surprised to hear of your dissatisfaction with our customer service.
We at Notino are extremely customer satisfaction driven, and choose only customer service specialists to represent or customer service team.
I would love to address this issue directly with you so if you could kindly give us a call on 18009439755 we will be happy to hear from you.
With thanks,
Laney
My order never showed up
My order never showed up. I have gotten the run around now for 3 months. Of course they took my money. I still have received nothing in return. Very costly frustrating experince.
22 January 2018
Unprompted review
Reply from NOTINO USA
Hello there,
Thank you for your review.
Could you please provide me your order number or some more details in which I can then locate you on our system as your name is not showing up on my system.
You can send me an email to info@notino.com or give me a call on 1-800-943-9755 and I will be more than happy to look into this for you.
Regards,
Laney
Reply from NOTINO USA
Hello Miranda,
Thank you for the feedback, it is really appreciated! We always do our best to be of assistance should you need anything.
If you have any questions, do not hesitate to contact us: 1-800-943-9755
Best regards,
Stephanie
Absolutely THE BEST place to find 100% …
Absolutely THE BEST place to find 100% authentic niche & designer fragrances online. Amazing customer service, quick shipping, safe packaging and low prices. This is the ONLY place I will ever buy from. A++, my highest personal recommendation.
18 January 2018
Unprompted review
Reply from NOTINO USA
Hello,
Amazing to see you are happy with our service as we always do our best to provide the best one.:)
When you decide to come back and shop with us again, do not hesitate to contact us if you have any questions: 1-800-943-9755.
All the best,
Stephanie
Fantastic price
Fantastic price! The real thing too. So glad to have found Notino.
18 January 2018
Unprompted review
Reply from NOTINO USA
Hello T,
Thank you for the lovely review!
We are extremely happy to hear you had a good experience with us, as we always do our best to provide a high quality service. :)
Should you decide to come back and place new orders, if you have any questions, do not hesitate to contact us: 1-800-943-9755
All the best,
Stephanie
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