Novant 

I would give zero rating . They are one of the worst sites I have bought on . They do not give refunds even after telling them it’s my right . The dress I ordered was nothing like the picture and was terribly made in cheap fabric .

If i could put minus 10 I would these are crooks. Do not buy from them and learn from my experience. I bought boots which were £63 and they are too big. Saw them later at £17 on another site.
Have nonsense emails from them when I ask for refund. Sent boots to address parcel - Edward in Southall but they refused delivery and it was returned to me. So I have paid postage in addition to money for boots. CROOKS!

It should be 0 star if there is an option. don't buy anything from this cheating website. I bought leather shoes but received something like plastic. And when I contacted for returning, I don't get any answer. Everything writen on their website is lying. I should sue google even put advertisement for such website.

Should have checked before I bought. Was lazy & checked after order.
This appears to be a Chinese company pretending to be from France or the Netherlands. Ordered 29/12 & delivered today.
Having seen these reviews I expected the worst. Not quite that bad. Plenty of updates. The shirts fit, are not as good quality as the pictures suggest & 2 of the 3 shirts I ordered are wrong. One is the wrong colour & one is a completely different shirt made from polyester.

I will not be buying again, don’t think it’s worth the hassle of trying to return, but have learned my lesson. If I don’t know the site & can’t get some confirmation it’s good, DON’T BUY.

Avoid buying from them! Terrible quality, better on Temu. I've been trying for two weeks to get the shipping address via email. Addresses like this should be reported to the postal police.

Poor quality clothing and company. Men’s coat arrived after 2weeks. Very tight on the forearms. Average quality at best. Wanted to return for full refund but they make it such a long drawn out saga I eventually accepted a 20% refund and kept it just to stop wasting my time. Avoid this company. Not worth your money or time.

Pity I could not give a minus ,This company takes your cash and then ,tough you’ve lost it ,worst company I have ever dealt with ,please do not entertain them .

I have NO delivery of my item,even though they say it has
Lied and Lied that I was absent or rescheduled rubbish
It’s now over 3 weeks.
Impossible to contact phone not a working number and no reply to my many many email like other reviews it’s not apparent items are sent from China or I would never have ordered
Misleading showing shop in Madrid under another company in France under a healthcare company in Holland what a scam
Little chance of my refund of €74.95
This is Fraud
Hopefully some authorities in Europe put a stop to their practices
V portugal

AVOID - items received nothing like as described (ordered khaki shirt, received bright yellow one!) plus delivered late.

Shipped from China (not France /Amsterdam), no mention of China on website which is misleading customers)
Started returns process but told I had to pay return shipping to China. Emailed repeatedly to explain under EU Law, have right to free return as item materially different to what was listed but they continued to refuse.
Initiated simple chargeback via bank - won case within day and got full refund.
Very poor experience when they could’ve just issued refund and sent free postage label and avoided all this plus negative feedback.
Will never order from them again.

Shitty quality. No declaration/marking of the the textile ( made where, of what, or washing instructions). Loose threads. Thin, synthetic garment ( mine was a knitted waistcoat), not at all worth its price! Stay away!!

Missed reading the reviews and here’s the result: I received a completely different garment than the one in the picture. It probably works as sleep skirt rather than a cardigan.
After tiresome emailing back and forth about a return, I read the reviews and gave up, accepting a 35% refund, which they have processed. It is indeed a Chinese company, and they do not have an office in Amsterdam as stated on their website. The phone number is also fake.Is there any way to file a complaint to stop their business in eu or at least advertising?

Total scammers. Do not purchase anything. Shop doesn't exist. Fake everything. Claim my adress is wrong and therefore cannot ship. No refund. BUY NOTHING.

BLACKLISTED!!!

The goods is from China, no shop in France.

I don’t understand why Shopify still allow this to operate fake customers, TERRIBLE!!!

Novant is a scam company. They delivered an inferior material totally different from what i ordered, not even worth giving to charity so i will have to trash it in the bin for recycle. Return is another pain. I will have to count my loses at this point and move on.

This company is a fraud! The jacket i ordered said zipper closure and when I received it it had buttons. The quality of this jacket is total junk! The button holes aren't even button holes just holes. The material is VERY thin. I used size chart but I decided I wanted it bigger so I ordered a bigger size and it's way too small! When I go to return it they want me to pay shipping. Their site says easy returns but it's anything but. Beware of this country do not buy from them! Do not make the same mistake i did.

I ordered a jacket from this store and had a very disappointing experience.

The item I received was not as described and looked nothing like the product shown on the website. The material quality was extremely poor, and it felt like a cheap substitute rather than what was advertised.

When I contacted customer service to request a full refund, they repeatedly refused and instead offered partial refunds (5%, 10%, 15%, then 35%), which I declined. This felt like an attempt to pressure me into giving up my consumer rights.

Only after insisting on a return did I discover that the item must be sent back to China, something that was not clearly disclosed at the time of purchase.

Overall:

Product not as described

Very poor quality

Misleading or hidden return information

Unfair refund practices

I would strongly advise others to avoid this store. If something goes wrong, getting a proper refund is extremely difficult.

These are the same scammers as Mysa london , only one intention.

Advertise an item fraudulently then send a completely different item and create a process designed to dissuade a return , they start off saying YOU have to pay for the return and that you'll not be reimbursed , or keep the cxap they send and they offer you one third of what you paid..

Simple action is to call the Bank , state you have NOT received the ordered item and DEMAND a charge back . Bank has to do this for Credit and Debit cards .

Novant , Mysa etc will neither supply the right item nor refund you. Just demand the charge back facility and the Banks will either lose out or stop providing card facilities to these Chinese scammers..

Sadly some people with apparent European sounding names purport to work for these scammers , how they can prostitute themselves is sickening

An absolute scam. Inferior Chinese
made product with no label, wrong sizing ,inferior material , not as photo showed.

Do not buy from them . NO RETURN -they offer you 10% ,then 20% return on your money . Drag you along with email after email but won’t give you a return address to return it to .

Do not buy from this scam company

If I could give a minus on the stars I would. My item was advertised as 100% and when they finally arrived after 3 weeks the cheap label says 100% cotton .,, this item Is 100% synthetic. When I emailed their customer service they responded saying, they have synthetic to make them lighter and more comfortable. Obviously that is both false and deceptive advertising. If you read the other reviews my experience was identical. I was offered a 15% refund as
The return process takes over a month and is all at my cost albeit they completely lied. This company needs to be put OUT OF BUSINESS. I have no issue with garments produced in China I do however have a huge issue with FRAUD. We need to find a way to shut them down. Consequences of actions need real even if the products are NOT! I’m Contacting the source of advertising to attempt to legally take action. It’s now not about the money it’s the deceit!

This company is the same as Sheffield fashion which is also a complete scam selling cheap, Chinese rubbish.