Novant 

My review is like most of the others here. Total scam. The product is substandard made with material so thin you can see through it. Offered me. 10% refund to save sending it back, that’s £6 of my £60 spent on a piece of clothing that’s unusable. I’ll take that as a lesson, but pray others see these reviews before being fooled.

I ordered from Novant after believing it was a French company, as the website strongly suggests. Only after placing the order did I discover the item was actually being shipped from China. This was never made clear at checkout. I recommend avoiding this retailer as they are misleading customers with AI genorated Storefront.

Appalling quality product. Not fit for use. Cheap and nasty. Sizing incorrect.

Ordered an item 2 weeks in advance of a special event. It arrived 2 weeks after the event!!
The returns process is truly awful. They try and dissuade you from returning the product and offer you small discounts to keep it. If you persist they will eventually send you the (legally required) return instructions. You then have a significant (in my case 30% of the cost of the item) delivery fee to China. As yet no refund has been received.

Absolutely lousy, avoid doing any sort of business with this company

They sell extremely bad quality clothes in comparison to their prices. Their customer support is horrible and they try to prolong it as much as possible so people would give up of the refund process. They ask for short video of the item and photo every time you write an email to get the refund.

Shipping took over a month! And the product was nothing like the item that was advertised! The fabric was completely different than the photo and the size was small! Horrible! I’m staying away from online orders! That’s lost money and the return process!!! I’m just marking it up as a lost.

As per all other one star reviews my experience is exactly the same. Ordered a mens sweater that supposedly had an embroidered stag motif, leather elbow patches and quality fabric. It did not have any of this. Usual offering 10% refund etc. saying international shipping would cost me too much to return. I noted the sender details was in the next suburb over so they offered a 40% refund. I have now put a complaint in to PayPal.

would have liked to give a minus 5 star review.
SCAM !!
* quality of clothing less than crap
* NO FREE RETURN, you have to pay for it to return the item to CHINA which is more expensive than the garbage they send you.
* Novant 'offered' 15% return, an insult but thats how they make money
* misleading website : fake shopfront, picture of item I ordered does not resemble the crap quality I received
*reported themto the police

Rip off. Pls avoid at all cost.
Product sent does not correspond to item shown on their website

Ordered a beautiful sweater and was sent a piece of cloth with a picture of a sweater dye-sublimated on it. Complete garbage!!

Received a shirt costing AUD162 95.
Totally unwearable.
Fabric is rubbish quality and so sheer that you can see your hand through the fabric.
The size is so small that the shirt won't go past my head.
The quality if craftsmanship is so bad that buttons and button holes don't line up.
Upon receipt requested a refund as per consumer law.
Offered 10% refund which I refused. Then offered 20% refund which I also refused.
As a final offer was offered a 30% refund and I pay for courier cost to return to their Chinese factory.
This company is a total scam. You are better off donating your purchase price to your favourite charity as this is a criminal enterprise run by Chinese scammers who have no conscience nor morality, only criminal intent.
DO NOT USE THIS COMPANY.
.

I have reported these scammers to Google hopefully if a few people did this they would consider eliminating them from their adverts so poor unsuspecting customers will not lose their money

I ordered a ladies coat, the picture was just what I'd been searching for.... But they are scammers. They sent a cheap piece of cloth not fit for purpose. £ 50 FOR HUMILATION. DO NOT BUYFROM THESE CHARLATONS.

Absolute Bunch of Criminals. Advertises as a French Website and shows Fake Reviews a Fake Shop front, Fake Images of high quality Clothing with “Express Shipping from Royal Mail” Item arrives weeks later… NO better than a flimsy single layer of fabric… At Best a FANCY DRESS item. Joke offer of 40% refund. CHINA merchandise fit for the BIN. Avoid Avoid Avoid. !!!!! SCAM

Totally disregard their refund policy. My story is similar to most others. I actually checked their refund policy prior to ordering which included the following:
5 days to process the refund
customer responsible for return shipping
- what they don't mention is that the returns are to go to China and you have to go through a tortuous and long winded email process to establish this. I finally established the address in China after several emails with responses from different staff (different names anyway) all of which contain platitudes and offer of refunds - 10% first time and 20)% when that was rejected. It then wasn't worth the cost of the freight to return the shoes I had ordered, which were ill fitting (for my feet anyway). So this organization cannot be trusted - be warned, be wary give them a miss.

Complete scam!!!! Never again will I buy from this company!! What a joke!! Bought an item that cost £50 looked nice on line (images) take over two weeks to receive it. Once I opened the package, the item was unrecognisable, wrong size, total different colour and above all the quality was shocking. I emailed them, once I found out myself what their supposed returns policy was. Offered 10 percent discount. Finally, they agreed for the item to be returned to their uk, london "business" address, only for the item to be returned to me! I emailed to ask why on earth as this happened and they said I was advised wrong and it should be returned to China!! not only that, but they expect me to pay for the return of the item again!!

NO CHANCE!!!!!

Update: I disputed this charge and got my money back. Worth a shot!

A familiar story:Terrible fit for sweater I ordered and an offer of a 10% refund to avoid international shipping. Have never had such a bad experience with any company. I’ve reported them to Google and you should too if you had an experience like this.
Also, they literally and brazenly lie on their site to report high ratings on Trust Pilot.
Note: Do not confuse them with Novant Health. Totally unrelated.

This company is a scam. All the 1-stars are completely accurate. Super cheap clothes. Returns are not possible. It’s equivalent to throwing money away. Shocked this company is allowed to ship to the US.

Do not buy from this company, the items are not anything like the website, delivery timescale is weeks and weeks and when it arrives the items are faulty thin fabrics - and can only be described as RAGS & the after sale guarantee means absolutely nothing absolutely non existent. If only I had read the reviews before I purchased from them.