Amazing service from start to finish. Danny Price communicated with us throughout the process and put our minds at ease giving us an overview of the report over the phone after the survey and giving r... See more
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Review summary
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Booked 20th May 2026, survey conducted 27th May 2026 by Ryan Meehan. Really detailed report turned around in under 48hrs. Had two quick follow up calls with Ryan, arranged within two working day... See more
Company replied
We can't recommend Novello Chartered Surveyors highly enough! From booking through to survey through to aftercare, Novello have exceeded our expectations. Bill, our lovely surveyor, has been amazing.... See more
Company replied
Had house survey done Yesterday by Lee Hodgson. Absolutely fantastic job easy to follow survey in details picking up on a few things. So now we can address these problems before purchasing our propert... See more
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Company details
Written by the company
Novello Chartered Surveyors is the UK’s leading independent provider of home surveys, operating nationwide. As specialists focused solely on residential surveying, we set the standard others aspire to, combining expert RICS surveyors with clear reporting and modern technology. Trusted and recommended by thousands of property professionals, we deliver fast, detailed reports that help buyers make confident, informed decisions.
Contact info
United Kingdom
- novellosurveyors.co.uk
4.7
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 48 hours
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From the beginning to the end Lee was…
From the beginning to the end Lee was polite approachable, knowledgeable and respectful in my dealings with him
23 July 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Caroline
Thank you for your 5 star review and feedback, especially your comments regarding Lee which we will certainly pass on. Please do not hesitate to get back in touch if you have any questions. We wish you the best of luck with your property purchase.
Kind Regards Novello Chartered Surveyors
Comprehensive Survey Report
Novello Surveyors gave helpful advice when I initially inquired about the options available. Communication was good and the survey was carried out promptly. I received a clear, comprehensive report together with the chance to discuss any area of the report in more detail with the surveyor concerned.
Overall I found Novello Surveyors were competitively priced, courteous, friendly and very helpful.
14 July 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Reviewer
Thank you for your kind review. We are delighted that you found our advice, communication and reporting clear and helpful. Providing a professional, friendly service at a competitive price is something we strive for, so it's wonderful to know we met your expectations. Thank you for choosing Novello!
Kind Regards Novello Chartered Surveyors
Very professional and helpful service
Very professional and helpful service. Claire and Ryan were extremely helpful in arranging, completing and discussing my survey report. Ryan took his time to explain things and answered all of my questions. Nothing was too much trouble and communication throughout was excellent. I would highly recommend this company, nothing but positive feedback from me. Thank you!
24 July 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Karen
Thank you for your wonderful review. We're delighted to hear that Claire and Ryan provided such a positive experience from start to finish. Taking the time to ensure our clients fully understand their survey findings is incredibly important to us, so it's fantastic to know Ryan was able to answer all of your questions and provide the reassurance you needed. We'll be sure to share your kind words with both Claire and Ryan. Thank you for your recommendation and for choosing Novello.
Kind Regards Novello Chartered Surveyors
Had house survey done Yesterday by Lee…
Had house survey done Yesterday by Lee Hodgson. Absolutely fantastic job easy to follow survey in details picking up on a few things. So now we can address these problems before purchasing our property. Even took the time out and ring us with the results which was much appreciated. Would highly recommend this company.
24 July 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Mr Paterson
Thank you for your lovely review. We're pleased to hear that the survey covered the areas of concern and that Lee's follow-up call helped provide clarity and reassurance.
Providing professional advice in a friendly and approachable way is something we strive for, and it's great to know that this was reflected in your experience with Lee.
Kind Regards Novellpo Chartered Surveyors
The Survey appeares to have covered all…
The Survey appears to have covered all the potential issues. Lee called to advise he had finish and only a couple of minor issues we should be aware of. Lee was friendly & cheerful
22 July 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Ricardo
Thank you for your kind feedback. We're pleased to hear that the survey provided the reassurance you were looking for and that Lee took the time to explain the findings shortly after completing the inspection.
Lee will be delighted to hear that his friendly manner and clear communication were appreciated. Thank you for taking the time to share your experience.
Kind Regards Novello Chartered Surveyors
Absolutely great service
Absolutely great service , fully recommending Danny Price. Danny provided clear communication before and after the survey. Clearly explained all details, very fast turnaround and professional. Cannot expect more.
23 July 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Marcin
Thank you for your lovely review. It's fantastic to hear that Danny's communication, professionalism and efficient turnaround made such a positive impression.
We aim to make the survey process as clear and stress-free as possible, and we are delighted that your experience reflected this. Kind Regards Novello Chartered Surveyors
We were kept well informed of all…
We were kept well informed of all arrangements and the report was on time and very detailed. exactly as required.
21 July 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear James
Thank you for your lovely review. It's great to know that our communication kept you informed throughout and that the report provided the level of detail you were looking for.
Your feedback means a great deal to us, and we're delighted we could provide a service that met your expectations.
Kind Regards Novello Chartered Surveyors
Excellent service
Excellent service from start to finish. The survey was completed quickly, and the report was returned much sooner than expected. It was very detailed, easy to understand, and gave us all the information we needed. Highly recommend! Thank you Danny
20 July 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Reviewer
Thank you for your 5-star review. It's wonderful to hear that everything ran smoothly, from arranging the survey through to receiving your report.
Providing clear, detailed reports and excellent customer service is at the heart of what we do, and we're thrilled that Danny delivered such a positive experience. Thank you for taking the time to share your feedback.
Kind Regards Novello Chartered Surveyors
Quick and professional service
Quick and professional service, detailed report provided with good explanation.
17 July 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Thomas
Thank you for your wonderful review. We're delighted to hear that you found our service professional and that the report was detailed and concise. Please do not hesitate to get back in touch if you have any questions.
Kind Regards Novello Chartered Surveyors.
Novello give such a professional, personl service
Novello give such a professional, personal service. I received a call straight after the survey, and every step was explained in detail. I highly recommend the company
16 July 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Emma
Thank you for your kind feedback and five star review. Providing professional advice alongside a friendly, personal approach is at the heart of what we do, so it's fantastic to hear that you felt supported throughout the process.
Kind Regards Novello Chartered Surveyors
Was impressed with Novello
Was impressed with Novello. I don’t often like using a big company for a survey as I feel you are just another number and you can’t get the surveyors genuine thoughts on the property BUT that certainly wasn’t the case here.
My surveyor was Rafaquat Hussain and his communication was excellent. Discussed his genuine thoughts on the property and what was urgent and what would wait in terms of our renovation goals.
Must say, I am impressed with Novello from start to finish.
21 July 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Will
We are delighted to read your review and to hear how impressed you were with the service provided by Rafaquat and the wider team.
One of our key goals is to ensure that every client receives personal attention and straightforward advice, regardless of our size. We never want anyone to feel like "just another number", so it's particularly pleasing to hear that you felt supported from start to finish. Thank you for placing your trust in us.
Kind Regards Novello Chartered Surveyors
Great experience
Great experience, quickly organised and good feedback and call after.
Thank you to
Ahsan Shad, David Boulter and Raymond Ismailah all great provided a great service
16 July 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Terry
Thank you for taking the time to leave such a positive review. We're delighted to hear you had a great experience and that everything was organised quickly. I'll be sure to pass your kind comments on to Ahsan, David and Raymond, who will be pleased to know their service made a positive impression. Thank you for choosing Novello.
Kind Regards Novello Chartered Surveyors
Fast service and excellent communication
We had a level 3 pro service done by Danny Price. He rang us before the survey started asking for any concerns. He called after the survey to give the update and later on the evening the full report was ready. The report was comprehensive and easy to follow.
16 July 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Reviewer
Thank you for your fantastic 5-star review.
It is great to hear that Danny kept you informed throughout the process and that you found the Level 3 survey comprehensive and easy to follow. Providing clear communication before, during and after the inspection is something we take great pride in.
Danny will be pleased to receive your kind feedback. Thank you for choosing Novello Chartered Surveyors.
Kind regards Novello Chartered Surveyors
Excellent service from start to finish
Excellent service from start to finish. Nicholas carried out a thorough Level 3 building survey and produced a detailed, well-structured report. What particularly impressed me was his responsiveness afterwards. I had several follow-up technical questions, and he took the time to answer each of them clearly and in writing, distinguishing between theoretical possibilities and his professional assessment. This gave me real confidence in making an informed decision. Professional, knowledgeable and very helpful throughout. I would happily recommend Nicholas and Novello Surveyors.
16 July 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Nick
Thank you for your fantastic 5-star review.
We are delighted to hear that Nicholas provided such a thorough and professional service. It's especially rewarding to know that his clear responses to your follow-up questions helped give you confidence in your decision-making.
Nicholas will be pleased to receive your kind feedback. Thank you for your recommendation and for choosing Novello Chartered Surveyors.
Kind Regards Novello Chartered Surveyors
Our surveyor Lee Hodgson
Our surveyor Lee Hodgson, provided a superb service from first contact through to the delivery of a thorough report, including an inspection of the roof by drone. The report was also delivered very quickly. Highly recommended.
15 June 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Grahame
Thank you for your 5-star review.
We are delighted to hear that Lee provided such excellent service from start to finish. It's great to know that the drone inspection, thorough report, and quick turnaround all helped make the process a positive experience.
Lee will be pleased to receive your feedback. Thank you for your recommendation and for choosing Novello Chartered Surveyors.
Kind regards Novello Chartered Surveyors
Extremely professional service
Daniel was in constant contact with me, he called before the survey and after. Survey was extremely professional with excellent photos. All questions answered quickly.
9 July 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Gareth
Thank you for your fantastic 5-star review.
We are delighted to hear that Daniel kept in close contact throughout the process and that you found both the survey and our service professional and thorough. We believe that clear communication before and after the inspection is just as important as the survey itself, so it's wonderful to know this made a positive difference to your experience.
Daniel will be especially pleased to hear your kind comments.
Thank you again for choosing Novello Chartered Surveyors. We truly appreciate your recommendation and support.
Kind regards Novello Chartered Surveyors
Sharon
The whole team at Novello were really…
The whole team at Novello were really helpful and clear. They were professional and kept me informed throughout the process. The whole process was very straight forward. Thank you to Jay as well for everything being made really clear from the survey. Would really recommend and would definitely use again!
13 July 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Amy
Thank you for your fantastic review and recommendation.
We're delighted to hear that you found the process straightforward and that our team kept you well informed throughout. Providing clear communication and professional service from start to finish is something we take great pride in.
A special thank you for mentioning Jay. He'll be pleased to know that his clear explanation of the survey helped make the experience even more positive for you.
We really appreciate your feedback and look forward to assisting you again in the future.
Kind regards, Novello Chartered Surveyors
Highly recommend professional advice
Easy process to commission the level 3 survey with good follow up communication from Novello.
The surveyor, Danny Price, was an amiable professional who called pre survey to discuss any particular areas of concern. Post survey Danny called to provide a comprehensive debrief.
We were very pleased with the service provided and would undoubtedly recommend Novello and especially Danny. Many thanks.
15 July 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear John
Thank you for your wonderful feedback and recommendation.
We're delighted to hear that you found the process of arranging your Level 3 Survey straightforward and that our team kept you well informed throughout. Providing clear communication from booking through to report delivery is something we place great importance on.
It's especially rewarding to hear your kind comments about Danny. I'll be sure to pass on your lovely feedback to him.
Kind Regards Novello Chartered Surveyors
Extremely professional and competent.
Extremely professional and competent.
What makes them standout is the level of customer service.
19 June 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Harry
Thank you for your feedback.
We're delighted to hear that you found our team to be professional and competent throughout the process. Providing excellent customer service is at the heart of everything we do, so it's especially rewarding to know that this is what made us stand out for you.
Thank you for choosing Novello Chartered Surveyors.
Kind regards Novello Chartered Surveyors
Steer clear
Rude and uncommunicative. Surveyor didn't properly introduce himself and declare what he would do and how long it would take. Didn't ask to view different parts of the house, just came in and went about his business as if he owned the house-only spoke to me if he couldn't find something he needed. Then I had to take a work call and he decided that was a good time to ask me a long list of questions about the property even though I kept telling him I had to take a call, he didn't leave my office. Eventually he did leave and then just left the house while I was on my 10 minute call without even saying goodbye.
8 June 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Reviewer
Thank you for taking the time to leave feedback. From the information provided, we are unable to determine whether this review relates to a property we have surveyed.
The level of communication and professionalism you describe does not reflect the standards we expect from our surveyors, nor the feedback we routinely receive from our clients. Customer service is extremely important to us, and we pride ourselves on ensuring clients feel informed, respected and comfortable throughout the survey process.
While we are currently unable to identify this instruction from the information provided, we would welcome the opportunity to investigate your concerns further. If you could contact us directly with the property address or survey reference, we will review the matter with the surveyor involved and respond accordingly.
We take all feedback seriously and would appreciate the opportunity to understand what happened and address any concerns. Please reach our to me directly Sharon@novello-group.co.uk
Kind regards, Sharon - Novello Chartered Surveyors
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