Booked 20th May 2026, survey conducted 27th May 2026 by Ryan Meehan. Really detailed report turned around in under 48hrs. Had two quick follow up calls with Ryan, arranged within two working day... See more
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Review summary
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We can't recommend Novello Chartered Surveyors highly enough! From booking through to survey through to aftercare, Novello have exceeded our expectations. Bill, our lovely surveyor, has been amazing.... See more
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Amazing service from start to finish. Danny Price communicated with us throughout the process and put our minds at ease giving us an overview of the report over the phone after the survey and giving r... See more
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Had house survey done Yesterday by Lee Hodgson. Absolutely fantastic job easy to follow survey in details picking up on a few things. So now we can address these problems before purchasing our propert... See more
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Company details
Written by the company
Novello Chartered Surveyors is the UK’s leading independent provider of home surveys, operating nationwide. As specialists focused solely on residential surveying, we set the standard others aspire to, combining expert RICS surveyors with clear reporting and modern technology. Trusted and recommended by thousands of property professionals, we deliver fast, detailed reports that help buyers make confident, informed decisions.
Contact info
United Kingdom
- novellosurveyors.co.uk
4.7
Excellent
3k reviews
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Replied to 94% of negative reviews
Typically replies within 48 hours
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Charlotte was very helpful and…
Charlotte was very helpful and informative
1 June 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Reviewer
Thank you for your five star review and your comments regarding your surveyor Charlotte. We will be certain to pass that on to her. Please get back in touch if you have any further questions.
Kind Regards Novello Chartered Surveyors
Efficient, Thorough and Professional
We've had dealings with Tom and Martin - A fantastic service from start to finish. The survey quote was provided in full with no hidden costs, and the report itself was completed promptly, and both the seller and buyer were impressed with the turnaround time. The detailed run-through of the report was extremely helpful and demonstrated a high level of professionalism and expertise, which also helped the sale/ purchase sail through smoothly. Highly recommended.
15 June 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Clayton
Thank you for your wonderful feedback! We are delighted to hear you had such a positive experience with both Tom and Martin. Providing clear quotes, prompt turnaround times, and thorough, easy-to-understand reports is exactly what we strive for, so it’s great to know this supported your sale and purchase so smoothly.
We really appreciate your recommendation.
Kind Regards Novello Chartered Surveyors
Easy to book!
I’ve booked in a level 3 survey with Novello. I had some issues with getting a valuation as I needed a specific type of survey for this, Marni Manuwa has gone above and beyond with helping us facilitate the request. The team are very responsive and keep you updated as things progress, would recommend booking with Novello
15 June 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Susana
Thank you for your great feedback and five star review! We are so pleased to hear Marni was able to support you and go above and beyond, and that you’ve found the team responsive throughout.
We really appreciate your recommendation and wish you all the best with your survey.
Kind Regards Novello Chartered Surveyors
Far exceeded any expectation i had
Far exceeded any expectation i had . The surveyor ashad was incredibly professional , informative and detailed. Level 3 report saved us buying a house that would have cost in hidden issues around 85k to put right . Invisible structural damages , support damage, damp this list was endless.
And no i have not received any benefit for this review and yes i don't normally bother to do them. William
8 June 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Reviewer
Thank you so much for your fantastic feedback.
We’re delighted to hear that the Level 3 survey proved so valuable and helped you avoid unexpected and significant costs. It’s great to know Ahsan's professionalism, attention to detail, and clear communication made such a difference. We will certainly pass that on. We really appreciate you taking the time to share your experience and your recommendation.
Kind Regards Novello Chartered
Sami Mahoney is excellent!
Sami Mahoney is excellent! Her response time is always quick and she keeps me regularly updated. I would recommend Novello based off how helpful Sami always is.
15 June 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Pippa
Thank you so much for your lovely feedback! We are delighted to hear that Sami has made such a positive impression.
Your recommendation means a great deal to us, and I’ll be sure to pass your kind comments on to Sami.
Kind Regards Novello Chartered Surveyors
Novello are great!
Novello are great!
I would highly recommend working with Novello. They are very professional and service is 10/10. Katie McManus is always so helpful and responds quickly to any questions I have.
11 June 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Victoria
Thank you so much for your kind feedback and recommendation!
We are delighted to hear you’ve had such a positive experience with Novello and that our service met your expectations. It is especially great to know that Katie McManus has been so helpful and responsive in supporting you, she’ll be really pleased to hear your feedback.
We truly appreciate you taking the time to share your experience.
Kind Regards Novello Chartered Surveyors
Working with Novello has been a great…
Working with Novello has been a great experience, Gabrielle was my first point of contact and she was so helpful in arrangeing the appointmnet
Their no nonsense and sensible approach to reporting was great & being able to meet Dean at the property and talk through his findings was incredibly helpful
12 June 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Reviewer
We’re so pleased to hear you had a great experience with Novello. It’s fantastic that Gabrielle made such a positive first impression and helped everything run smoothly when arranging your appointment. We really appreciate you taking the time to share your experience and your kind words. I’ll be sure to pass them on to both Gabrielle and Dean.
Kind Regards Novello Chartered Surveyors
Amazing Service!
The survey was done quickly efficiently and earlier than expected. We had great communication that was clear, very friendly and took time to break things down for us. Completed by Danny Price.
13 June 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Robert
Thank you so much for your fantastic feedback!
We are delighted to hear that the survey was completed promptly and even ahead of expectations. It’s great to know that the communication throughout was clear, friendly, and helpful in breaking everything down for you. I will be sure to pass your kind comments on to Danny, he’ll be really pleased to hear this.
Kind Regards Novello Chartered Surveyors
Always a pleasure to deal with Katie…
Always a pleasure to deal with Katie and I rest easy knowing my professional referrals are very well looked after
12 June 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Scott
Thank you for your review and feedback especially your mention of Katie, which we will pass on to her. We appreciate your support and our working relationship and look forward to working together for years to come.
Kind Regards Novello Chartered Surveyors
Novello Charted Surveyors
I booked Novello Charted Surveyors on recommendation from my Estate Agent. Danny Price rang on the day of the survey and asked if there were areas I wanted him to concentrate on and then he rang me after to let me know what he had found.
I was extremely impressed with the service received by Danny Price and would recommend him to friends and family.
12 June 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Rebecca
Thank you for your feedback and five star review,we really appreciate it. It is great to hear you have been recommended by your Agent, please pass o our thanks. Danny takes pride in his customer service therefore it is great to read your comments about him. We certainly pass them on to Danny. Thank you in advance for any future recommendations.
Kind Regards Novello Chartered Surveyors
⭐⭐⭐⭐⭐ Excellent Service from Rafaquat Hussain
I’ve used Rafaquat Hussain twice now and have been very impressed both times.
Rafaquat was professional, helpful, and kept me informed throughout the process. The survey reports were clear, detailed, and delivered promptly.
I would happily use Rafaquat and Novello Surveyors again and would highly recommend their services.
12 June 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Nadia
Thank you for your great feedback, review and returning custom. We will feed that back to Rafaquat which he will appreciate. It is great to know you found his report clear and detailed as well as delivered promptly. We look forward to assisting you again in the future.
Kind Regards Novello Chartered Surveyors
Sami is fantastic!
Sami is fantastic!
always happy to help and responds very quickly. great surveyors and a great team!!!
12 June 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Mollie
Thank you for your feedback and five star review. We really do appreciate it. Your comments will be passed on to Sami and our surveyors. Thank you for your contiued support.
Kind Regards Novello Chartered Surveyors
While working with Katie McManus on 2…
While working with Katie McManus on 2 occasion's she was a pleasure to deal and work with I would highly recommend her and Novello
12 February 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Kate
Thank you for your lovely five star review. It is great to hear your feedback regarding Katie. Thank you for your support ad we look forward to working with you in the future.
Kind Regards Novello Chartered Surveyors
Katie McManus is very super efficient…
Katie McManus is very super efficient and her communications always make me smile!
11 June 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Paul
Thank you for your lovely review. Katie makes us smile too! We value your continued support.
Kind Regards Novello Chartered Surveyors
We are an estate agents who recommend…
We are an estate agents who recommend Novello Surveyors. We can't rate their service high enough - they are quick to act on leads and are very approachable. They are also extremely helpful to our clients providing an insight in to the surveys. Novello issue the reports speedily and they have a 'nothing is too much trouble' attitude.
Lisa Hulse is our partnership manager and goes above and beyond, all questions are answered quickly in a very friendly manner.
We look forward to working with them for many years to come. L
11 June 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Rose
Thank you for your fantastic feedback. We are delighted to hear how highly you rate our service and that both you and your clients have had such positive experiences. It’s great to know our team’s responsiveness and approachability make a difference, and that our reports are delivered promptly.
Lisa will be especially pleased to receive your kind recognition, she truly goes above and beyond to support our partners.
We really value our relationship and look forward to continuing to work together for many years to come.
Kind regards, Novello Chartered Surveyors
Fantastic service throughout
Excellent customer service from the staff taking the calls and the booking team. Kept me well informed during the process. Surveyor 'Danny' phoned before the survey to discuss concerns, and after with an overview of findings and recommendations. Having used other surveyors previously this company are by far superior and would highly recommend.
11 June 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Victoria
Thank you for your fantastic feedback.
We’re delighted to hear that you had such a positive experience with our team, and that the communication throughout kept you well informed. Danny will be especially pleased to know his calls before and after the survey made a real difference in addressing your concerns and providing clarity. It is great to hear we stood out compared to your previous experiences, thank you for your recommendation.
Kind regards, Novello Chartered Surveyors
I would highly recommend using Novello…
I would highly recommend using Novello Chartered Surveyors to carry out your home survey. The whole process took just over one week and the communication from them was excellent. We opted for the Pro option and the report we received was very precise and clear which made it easy to identify the issues. Ian also phoned me prior to receiving the report and explained the overall condition of the property which also helped.
9 June 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Mark
Thank you for your lovely recommendation and five star review.
We are so pleased to hear that you found the process smooth and the communication clear throughout. It’s great to know the Pro report provided the clarity you needed, and Ian will be especially pleased to hear his call helped give you a clear overview ahead of receiving the report.
Kind regards, Novello Chartered Surveyors
Great service from Katie McManus
Great service from Katie McManus. Always willing to help and goes above and beyond whenever contacted.
Experienced and knowledgeable team.
I would recommend to all.
10 June 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Laura
Thank you for your fantastic feedback.
We are really pleased to hear about your positive experience with Katie, she will be thrilled to know her support has made such a difference. Your kind words about the team’s experience and knowledge are also greatly appreciated.
Thank you for your recommendation.
Kind regards, Novello Chartered Surveyors
Great survey from Danny Price and…
Great survey from Danny Price and follow up call with good detail. Thanks.
8 June 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Bartholomew
Thank you for your five star review and great feedback regarding Danny which we will certainly pass on. We wish you the best of luck in the stage of you property buying process.
Kind Regards Novello Chartered Surveyors
An excellent firm!
Novello has been a trusted partner of mine for a long period of time and always deliver an excellent service for my clients. Katie McManus in particular has always gone over and above to obtain a solution for me - I can't credit her enough
10 June 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Jack
Thank you for your continued trust and support it means a great deal to us. We are delighted to hear that you’ve consistently experienced excellent service, and your kind recognition of Katie is especially appreciated. She will be thrilled to know her efforts have made such a positive impact.
We truly value our ongoing relationship and look forward to continuing to support you and your clients.
Kind regards, Novello Chartered Surveyors
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