Novex Hair Care Reviews 

127
TrustScore 3.5 out of 5

3.6

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Rated 2 out of 5 stars

I had ordered 2 shampoos and got free samples like always. I only received 1 and got a recharge instead of the shampoo form that line. I’ve ordered quite a few times before this happened. I’ve tried... See more

Rated 1 out of 5 stars

While I was giving my shipping information, it reverted back to my old address. I saw that after everything was done. I emailed the company twice to informed them of the correct shipping address. I al... See more

Rated 5 out of 5 stars

Todo me llegó Perfecto, los productos bien empacados, ningún producto estaba abierto o derramándose, se demoro un poco más pero es por el estado en donde vivo que es lejos. He usado novex desde mi p... See more

Rated 5 out of 5 stars

Their customer service is always super helpful, extremely responsive, and impeccable overall. Their Mystic Black Hair Mask is a staple deep conditioner for my very curly hair, which just drinks it all... See more

Company details

  1. Hair product shop

Written by the company

We are a 100% Brazilian-based hair care company. Our catalog has a variety of products ranging from shampoos, conditioners, hair masks, leaves ins, etc, to adequate any hair needs for any hair texture. We also carry Vegan and Organic options.


Contact info

3.6

Average

TrustScore 3.5 out of 5

127 reviews

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3.6

All reviews

(127)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding Product

Outstanding Product, Value, and Service!

I'm in love with the Novex hair masks. I have six different varieties and they make my daughter and I feel like hair goddesses! Nothing else comes close. I live in a high heat and high humidity area. My hair is a diabolical combination of fine texture and 2c curls. These products are the only reason I can leave the house.

3 January 2022
Rated 5 out of 5 stars

I first discovered Novex while watching…

I first discovered Novex while watching a YouTube video so I decided to try it out. Let me say that I have tried a gazillion hair products over my lifetime and I have FINALLY found the product I will use forever. When I used Novex, my hair was so soft and instantly looked healthier and wasn’t dry. I immediately bought more (8) more products and LOVE them all. You can feel the difference after the first use. I have long thick curly hair down to my waist and this stuff is the TRUTH! I have been telling all my girlfriends and relatives about Novex because this is the best hair product ever for women who are trying to give their hair awesome curl pattern without the crunch or flakes. Plus it smells divine! I can’t believe I only found it now but I’m so happy I have!!

3 December 2021
Rated 5 out of 5 stars

Awesome Customer Service and Great Products!

Their customer service is always super helpful, extremely responsive, and impeccable overall. Their Mystic Black Hair Mask is a staple deep conditioner for my very curly hair, which just drinks it all up and leaves it super moisturized for days. It smells really good, too. Great prices for the quantity and quality! Their deliveries are always fast, they always have sales, and they give free samples + a coupon for future use with purchases!

4 November 2021
Rated 5 out of 5 stars

Love My Curls hair mask and Super Hair Food Shampoo

Yes just recently purchased a few items from you guys and while I wasnt crazy about all of my choices I did love the my curls hair mask, and the superhairfood passion fruit and blueberry shampoo!! I also got the collagen hair mask, the Brazilian hair mask, and 1 other cant remember the name. Of course not all were purchased for me I got these for me and my daughter and the my curls and the super hair food shampoo are my absolute favorite kinda wish i would've only purchased those 2 now cause now I have quite a few bottles of all of the other kinds I'm not too crazy about and none of the shampoos! But I guess you live and you learn through trial and error! Also just because I did not like those products does not mean that some of you will not like them! Just because it wasnt a fit for me and my daughter doesnt mean it couldnt be a fit for you or your daughter! Thanks Novex for your great wide selection of options for hair products!!

14 September 2021
Unprompted review
Rated 5 out of 5 stars

Great product, service and shipping

I have had very good experience with Novex; the products really make a good difference in your hair and the customer service is prompt, helpful. The deliveries are fast and they always send you a little extra something 😍

31 August 2021
Unprompted review
Rated 3 out of 5 stars

Very good products not so good shipping

Your products are the best for sure and I believe your customer service is also great. Everything with ordering was easy and nice but unfortunately this time with the delivery things weren’t that nice.

Next time I really need to read everything because this time UPS charged me more 35$ and honestly don’t think I will order again because it makes it much more expensive. And also I just knew about it because they sent a notification saying that it was not delivered because it missed a payment.

My first time with you guys was awesome and everything worked perfectly fine, but with this experience paying more than 100$ for something that should be half of it, it’s something that I won’t do again unfortunately because I do love your products that I buy for more than a decade.

Thanks

9 August 2021
Novex Hair Care logo

Reply from Novex Hair Care

Hi there, we apologize for the inconvenience that might of caused, lately we have been running with this issue, but now we have a partner in Canada and you could purchase our products directly from Canada. Here is the link in the case that you'd like to purchase our products in the future.

https://embelleze.ca/

Thank you 💞

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