Best deals ever! This time I bought ex-display products from Novia Furniture Lakeside and I couldn’t be more happier. The quality is fantastic and the prices are unbelievable for the quality they prov... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We recently purchased a set of sofas from Novia in the Brent Cross retail park, and had such a great experience. My partner and I actually went in right at closing time, but Hasib was incredibly pati... See more
Company replied
very helpful staff, informative and competent, great product knowledge. Not pushy left us alone to make our own decisions, not like other furniture stores where you are almost stalked by staff.
Company replied
I had such a great experience at Novia Furniture! Corina helped me pick out the perfect sofa, and she made the whole process so easy and enjoyable. The sofa is beautiful, super comfortable, and I’m so... See more
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Company details
- #90 of 92 best companies in Sofa store
Written by the company
Novia is a Luxurious, Custom Made Furniture Company Offering Various Unique Solutions. Get the High-Quality Furniture You Want at Novia Furniture UK.
Contact info
UNIT 2 BRENT SOUTH SHOPPING PARK, NW2 1LS, London, United Kingdom
- 0 2084 386 867
- support@noviafurniture.co.uk
- noviafurniture.co.uk
3.4
Average
497 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 15% of negative reviews
Typically replies within 24 hours
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Well done the staff were excellent and…
Well done the staff were excellent and patient.
19 October 2024
Reply from Novia Furniture
Hi Alexander, thank you for your kind words! We’re delighted to hear that our staff provided excellent and patient service. We appreciate your feedback and look forward to assisting you again! 😊
Reply from Novia Furniture
Hi Ranjaka, thank you for your kind review! We’re glad to hear that you received great professional service. We appreciate your feedback and hope to serve you again soon! 😊
Very good Very good sale assistant’s.very polite.
Very good sale assistant’s.very polite.
Delivery on time .very helpful.
Totally professional.
10 October 2024
Reply from Novia Furniture
Hi Azar, thank you for your wonderful review! We’re thrilled to hear that our sales assistants were polite and professional and that your delivery was on time. We appreciate your feedback and hope you enjoy your new furniture! 😊
Great customer service
The customer service we received was great and knowledgeable and there was no pushy sales talk at all. There was quite a few different pieces and the sofas were very nice and some quite unique
17 October 2024
Reply from Novia Furniture
Hi Paras, thank you for your kind review! We’re glad to hear that you enjoyed our knowledgeable and non-pushy customer service, as well as our unique selection of sofas. We appreciate your feedback and hope you find the perfect piece for your home! 😊
Poor Quality Products
The quality of products is very poor, and prices are extremely expensive.
Not happy at all, and I will not recommend Novia furniture to anyone.
As for the members off staff I have no complaints. I have only visited Novia in Brent Cross, and everyone that I’ve spoken to has been very nice and welcoming.
17 October 2024
Reply from Novia Furniture
Hi Mira, we’re sorry to hear that you’re disappointed with the quality and pricing of our products. We appreciate your feedback and are glad to know that our staff at Brent Cross provided a welcoming experience. Thank you for sharing your thoughts with us.
Worst Furniture i found from this…
Worst Furniture i found from this shop(many scratches and bubbles found on the table top and TV unite and coffee table). pathetic customer service, we are waiting from last 18 month to get a furniture delivered. they gave a defective piece and we are still waiting to get it delivered, pathetic service, pathetic shop, never ending wait time, never ever waste your money don't buy from them.
13 October 2023
Unprompted review
Reply from Novia Furniture
Hi Ruhi, we’re sorry to hear about the issues you’ve experienced with your furniture and the delays in resolution. We understand your frustration, and we appreciate you sharing your feedback with us. Thank you for bringing this to our attention.
Fantastic service
Fantastic service, friendly, knowledgeable and helpful staff and excellent quality.
7 October 2024
Reply from Novia Furniture
Hi Mr. Joshi, thank you for your fantastic review! We’re thrilled to hear that you received friendly, knowledgeable, and helpful service from our staff, and that you’re pleased with the quality of our products. We appreciate your feedback and look forward to serving you again! 😊
Informative and made us feel at ease,but??
Informative and made us feel at ease
But I think your website could be more descriptive about the products and materials 👍🏾
5 October 2024
Reply from Novia Furniture
Hi Chris, thank you for your feedback! We’re glad to hear that you found our staff informative and that you felt at ease during your visit. We appreciate your suggestion about enhancing our website’s product descriptions and materials; we’re always looking to improve. Thank you for sharing your thoughts with us!
The welcome was great
The welcome was great, the sale man explained everything in detail to us, and the galaxy sofa is beautiful and has a lot of character to it.
6 October 2024
Reply from Novia Furniture
Hi Candy, thank you for your wonderful review! We’re thrilled to hear that you received a warm welcome and that the salesperson provided detailed information. It’s great to know that you’re enjoying your beautiful Galaxy sofa! We appreciate your feedback and hope you enjoy your new addition for years to come! 😊
Reply from Novia Furniture
Hi Indira, thank you for your lovely review! We’re delighted to hear that you had a great experience with our service and found a good choice of high-quality products. We truly appreciate your recommendation! 😊
Avoid this company at all costs
I ordered a dining table back in May, and the original delivery date was supposed to be 2nd September. After countless delays, unanswered emails, and terrible customer service, I finally managed to get a hold of someone on the phone. They gave me a new delivery date of but have not provided any email confirmation despite their promise. I have zero confidence this date is real and feel like they just threw out a random date to get me off the phone.
Throughout this process, I’ve been kept on hold for hours at a time, only to receive vague and inconsistent replies when I finally speak to someone. Their lack of transparency and inability to provide any concrete information is appalling.
Save yourself the headache and buy elsewhere!!! This company clearly does not value its customers or their time.
I’ve also seen all these 5 start reviews on here but refuse to believe they are real!
4 October 2024
Unprompted review
Reply from Novia Furniture
Hi Sss, we’re very sorry to hear about the delays and frustration you’ve experienced with your order. Your feedback is important to us, and we take concerns like yours seriously. Thank you for sharing your experience, and we hope to improve our services moving forward.
Excellent Furniture with Quick Delivery too 👏🏻
Perfect fully experience service we had from the store. Lovely elegant bed, so happy with it.
It was delivered within few days, installed perfectly too. All included in the price. Thank you very much Atie. I shall come back for more furniture thanks. 🙏
25 September 2024
Reply from Novia Furniture
Hi Mrs. Poornoori, thank you for your excellent review! We’re thrilled to hear that you had a perfect experience in the store and that you’re happy with your elegant bed. It’s great to know that the delivery and installation went smoothly as well. We look forward to welcoming you back for more furniture in the future! 😊
I had great customer service
I had great customer service. From the moment I bought my sofa to delivery. I live in a small flat with narrow doorways. I asked if the sofa could be dismantled and it was an an “engineer” came to the appointment and built the sofa. The guys who delivered were careful and respectful and the sales person who sold me the sofa kept in touch! Cannot recommend this company more highly!
2 September 2024
Unprompted review
Reply from Novia Furniture
Hi Fathima, thank you for your wonderful review! We’re thrilled to hear that you had great customer service from start to finish, and that our team was able to accommodate your needs with the sofa. It’s fantastic to know the delivery went smoothly and that you felt supported throughout the process. We truly appreciate your recommendation! 😊
Very pleasurable experience buying our…
Very pleasurable experience buying our furniture. Staff informative and knowledgeable. No pressure selling, 100% recommend Novia furniture store for wide range of items. Beautifully presented.
25 September 2024
Reply from Novia Furniture
Hi, thank you for your kind review! We’re glad to hear you had a pleasurable experience purchasing your furniture. It’s great to know that our staff provided informative and knowledgeable service without any pressure. We appreciate your recommendation and hope you enjoy your new items! 😊
Reply from Novia Furniture
Hi Jf, thank you for your feedback! We’re glad to hear that you found our staff helpful. We understand that the wait time for ordering furniture can be long, and we appreciate your patience. Your input helps us work towards improving the process. Thank you!
We received a very good service from a…
We received a very good service from a very nice person
30 August 2024
Reply from Novia Furniture
Hi, thank you for your feedback! We’re glad to hear that you received very good service from our team. We appreciate your kind words and look forward to serving you again in the future! 😊
Reply from Novia Furniture
Thank you for your comment. We appreciate your feedback.
Reply from Novia Furniture
Thank you for your feedback, we look forward to serving you in the future!
Terrible service
Terrible service, if I was able to rate zero stars I would. They are quick to take your money but then there is no follow-up after promises for sofa's to be delivered 6-8 weeks after purchase. 7 months later and the sofa's are still not ready! Do not trust this business unless you want the continuous hassle of chasing and uncertainty of whether the sofas will turn up in an acceptable manner. Awful sales team and even worse after sales service, worst I have seen and regret purchasing from them.
Update on 19th September
To provide a follow up, although the sofas have now been delivered the cushions are still missing after countless times of chasing with the sales and ops teams. The main cushions on our sofas also arrived dirty and we’re still awaiting a replacement with no further updates for Novia. They haven’t managed expectations and no follow through from Novia. I would avoid at all costs unless you’re willing to spend time on continuously being disappointed. How they get away with the ‘service’ is utterly shocking.
16 February 2024
Unprompted review
Reply from Novia Furniture
Dear Aneeka, We are sorry to hear about your experience, we can see your order has been delivered. We will work hard to restore your faith in our services.
Scam Business
I purchased a daybed from Novia. Four months after the item was purchased it still hasn’t arrived. No explanation has been provided AT ALL as to where it is and when it will get here. I have chased and chased customer services but they ignore your emails and calls entirely and leave you in the dark. I have threatened to undertake a chargeback through my bank to force a refund after they refused to refund me. I will ask my bank to close their business account so they can no longer scam customers.
27 August 2024
Unprompted review
Reply from Novia Furniture
Thank you for sharing your experience, and we sincerely apologise for the frustration you've encountered.
We can confirm that your refund was processed and completed the day after your request. We understand that the delay in receiving your daybed was inconvenient, and we regret any distress this caused. As outlined in our terms and conditions, unforeseen events can sometimes result in delays, but we strive to communicate these issues as clearly as possible.
We appreciate your feedback and will use it to improve our service.
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