I wish I had read these reviews on this website. 3rd March I placed my order and still haven't received my order.I've emailed there customer service that is working,I have now reported them to the co... See more
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Avoid Ordered jan 2026 now march still no order they don’t respond to emails im more annoyed at myself for not reading reviews before purchasing
I would rate zero, customer service is non existent, clearly a scam! Avoid avoid avoid. Placed an order, emailed them and no answer. They charged me for an express delivery which it is clearly not... See more
Wish I could give them 0 stars. No response from their customer service even after emailing them 4 times. I want to cancel an order that has not shipped out yet and they don’t return ANY emails! Afte... See more
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Company details
Written by the company
Our mission is simple, we’re on a journey to create beautiful clothing that doesn’t cost the 🌍 👣 Shipping from Portugal & Most of our garments are also made in Portugal.
Contact info
1.4
Bad
180 reviews
Hasn’t replied to negative reviews
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Lovely styles and great help when i had…
Lovely styles and great help when i had to return an item that was too big in size :)
25 November 2020
Unprompted review
Reply from nu-in.com
Hello Alice,
We’re happy that you are enjoying our garments and that our return process was smooth😊 Thanks for leaving this lovely review🌹
All the best,
Your nu-in team💚
Very friendly Customer service and easy…
Very friendly Customer service and easy return process! Can totally recommend.
25 November 2020
Unprompted review
Reply from nu-in.com
Hello Vanessa,
Thanks for recommending us and leaving this nice review! We hope to see you again soon, and bring a friend👧👦 we’re just staring an exciting referring a friend program, where both win🎉
All the best,
Your nu-in team💚
Good quality
Super fast, the clothes are beautiful and the fabric is really good quality. I really like it.
23 November 2020
Unprompted review
Reply from nu-in.com
Hello Catarina,
Thanks for your review and for your kind words!
We’re thrilled to hear that your garments arrived super-fast, they match your expectations and you’re pleased with them🌺
All the best,
Your nu-in team💚
Excellent experience
Excellent experience, great brand and I would recommend to anyone.
20 November 2020
Unprompted review
Reply from nu-in.com
Hello Anthony,
Thank you so much for the kind words and sweet recommendation! It motivates us so much and we will keep striving for excellence and sustainability. Make sure you mention us to your friends! 👧👦 We’re just starting an exciting friend referral program, where you also win🎉
All the best,
Your nu-in team💚
Great 👍
Great service and products ,lovely 😍
Fashionable and sustainable 🤩
19 November 2020
Unprompted review
Reply from nu-in.com
Hi Negar,
Thank you so much for your positive feedback🤩 We will keep focused in being the more sustainable, fashionable, and affordable and provide the best service we can, all simultaneously🌟
All the best,
Your nu-in team💚
overall great experience
great concept, service and products! can only recommend!
19 November 2020
Unprompted review
Reply from nu-in.com
Hi Sarah,
Thank you for your fabulous review😍 We are happy that you can recommend us, and we’re happy to say that we’re just initiating a friend referral program, where you also get an exciting discount🥳
All the best,
Your nu-in team💚
Amazing quality for a fair price
The quality of the items is amazing, particularly in love with the knitwear and denim items.
The delivery of the order was fast, the sustainable packaging a plus!
Was searching for a sustainable fashion brand for a long time - grateful for nu-in's approach to changing the fashion industry.
My shopping cart is already filling up again ;)
19 November 2020
Unprompted review
Reply from nu-in.com
Hi Lena,
Thank you for your wonderful words and for appreciating our efforts to be sustainable🌲
We couldn’t be happier with your preference and hearing that you could finally find the brand that you were looking is just the cherry on top of the cake 😍 Feel free to get in touch with us any time on social media or to customer.care@nu-in.com and we’d be happy to hear from you!
All the best,
Your nu-in team💚
Super fast delivery and the dress is…
Super fast delivery and the dress is exactly what I wanted. The fabric feels amazing.
19 November 2020
Unprompted review
Reply from nu-in.com
Hi Ana,
Thank you for the marvellous review! We’re happy that you are enjoying your dress🌼 Keep watching what’s coming and we’re sure you won’t be disappointed😉
All the best,
Your nu-in team💚
Great product, quick delivery, simple returns.
Have followed the brand since launch and wanted to try them out. Really great quality, solid fit. Bought multiple sizes and returns process was pretty simple (prepaid shipping label, drop off at local shop). Would definitely recommend.
19 November 2020
Unprompted review
Reply from nu-in.com
Hi David,
Thank you for keeping an eye on what we are doing since day one🤗 We’re happy to hear that you enjoyed the fit, and the return was smooth! We will keep working to keep impressing🔥
All the best,
Your nu-in team💚
Finally a brand like this!
19 November 2020
Unprompted review
Reply from nu-in.com
Hi Emma,
Thank you for your short but heartwhelming review! Hearing that you finally found what you were looking for with us just filled us with joy🌞
All the best,
Your nu-in team💚
Fashion that's sustainable and…
Fashion that's sustainable and affordable and so nice fit and quality.
18 November 2020
Unprompted review
Reply from nu-in.com
Hi Mike,
We’re so committed to creating sustainable and beautiful garments and making them affordable for everyone, that your acknowledgement made our day 😄 We’re also thrilled to hear that you’re enjoying your garments and you like the fit and quality🌾 Hope to see you again and thank you for your review!
All the best,
Your nu-in team💚
Unprofessional
It is absolutely outrageous, the package allegedly could not be delivered. I'm literally at home ALL DAY, like almost everyone in times of lockdown.
Of course, the problem lies with UPS and not nu-in, but I turned to nu-in anyway. Because I know that companies can put pressure on their partners to do this! On the one hand, Nu-in sent me a somewhat unprofessional answer and, on the other hand, didn't feel it was their responsibility to take on the problem or help me. It was a few weeks ago and I still have problems with the order and of course my money is gone too. Nu-in is not customer-oriented at all, so I prefer to order from an established company that doesn't deny problems, but supports them!
5 November 2020
Unprompted review
Reply from nu-in.com
Hello Sofia,
Thanks for your review.
We're sorry to hear that you had such a terrible experience with us. Unfortunately, due to our logistics limitations, we're have very limited control of our orders once they leave our warehouse but our objective is always to help our customers to receive their orders, and we're very sorry you didn't feel supported by us😥
We have a very professional and educated customer care team that is always happy to help our customers, so we would like to understand what happened. Unfortunately, we're not able to find any ticket or message associated with your name, would you be so kind and send us an email to customer.care@nu-in.com so we can help you further? 😊
We strive every day to provide the best and quickest customer service and to make our customers happy. We won't deny that we have experienced some difficulties since we've launched in May 2020, during a world pandemic, one of the world's most difficult times and we're terribly sorry about the issues but we're also glad that we've powered them through and compensated our customers🌻
All the best,
Your nu-in team💚
Very nice jeans
Very nice jeans. Great that you can measure and calculate your exact size easily. Delivery was quick and painless.
I read that other people have the opinion that they should have to be able to send items back as much and easily as they want, but I don't agree. Think before you buy, save the planet. Nu-in makes it easy to consider your purchase: clear photos and size guide.
30 October 2020
Unprompted review
Reply from nu-in.com
Hello Lindy,
Thanks for your review!
We're a new brand, and we are more than happy to hear that you are satisfied with us and thank you so much for rating us with 5🌟 We're glad to hear that you find our sizing tool very useful and the delivery of your goods was quick😄
We completely agree that our customers should think before they buy to save our planet the return process, but we're aware of the online shopping disadvantages that make our customer wish to return some items so we're already working hard to offer the easiest and the most convenient return process in the upcoming months🥳
We're working every day to make our customers happy, by offering the best products and customer service and your awesome feedback motivates us to do more and better so, once again, thank you!
All the best,
Your nu-in team💚
Delivery on time but hard to return an item.
My order was delivered on time and i likes the trousers and blouse I've bought. I wanted to return one item, but it seems that in the Netherlands UPS isn't a big delivery company. I tried to return it in three different stores and after a search i found one store at least 30 minutes away that takes UPS packages. So despite I liked the clothes I didn't like the return of a package in the Netherlands.
18 October 2020
Unprompted review
Reply from nu-in.com
Hello Anne,
Thanks for your review.
We completely agree with you that our return process is not the most convenient one. Unfortunately, our logistics partner only has an agreement with UPS for returns within the European Union. Until we implement a new return process, if this carrier Access Point is not near you, we can recommend to schedule a collection with them, so they will pick the order at your home.
We’re aware that we don’t have the most convenient and easiest return process and we're working on bringing better solutions and implement a new return process in the upcoming months. Thanks for your support and bear with us for a little 🤞
All the best,
Your nu-in team💚
They are scammers no doubt about it do…
They are scammers no doubt about it do not buy anything from this company Marion
18 October 2020
Unprompted review
Reply from nu-in.com
Hello Marion,
Thanks for your review.
That is not true, we’re not scammers. We’re a legit company and we have the best intentions to do things right. We cannot find any order or any contact registered with your name to our customer care. So, please contact us to customer.care@nu-in and tell us what happened and how we can help you 🌼
All the best,
Your nu-in team💚
After reading the reviews
After reading the reviews, I was a bit afraid to return the package but I received the refund really fast, so don't be afraid to order at nu-in!
17 October 2020
Unprompted review
Reply from nu-in.com
Hello Nina,
Thanks for your review 😊
We’re aware about the other reviews and we’re sorry that you were afraid that anything could go wrong and we’re happy that you recommend us after all. We have launched in the world most difficult time, that is, during a world pandemic and as a 6-month-old company we also admit that some things didn’t go as we have planned but we also powered through and we apologized and compensated our customers.
Thank you for your feedback about your experience at our store. Your review means a lot to us and motives us to keep working as hard as we can, to create beautiful and sustainable garments and provide the best customer service! We’re also working hard on improvement and find better processes and services always to make our customers happy 😃
We want you to know that if you ever experience any difficulty with anything or if you need any help, you can always reach out to us to customer.care@nu-in.com! Thanks for supporting us
All the best,
Your nu-in team💚
Worst experience in a long time
Regular shipping was stated as "3-5 working days". After one week I contacted their support and they did not have any idea what was going on. After 8 days, they just canceled my order, saying "not enough stock to fulfil my order". Very disappointing, worst online shopping experience in a long time.
15 October 2020
Unprompted review
Reply from nu-in.com
Hello Nike,
Thanks for your review.
We're terribly sorry that you had your worst shopping experience with us. We're really sad to hear that.
We completely understand your frustration and this unfortunate error should never happened. We've been through a stock adjustment and we're working hard to have stock accuracy between our website and our logists partner. We're working hard to provide the best service ever🌻
We've reached out to you by email to inform you what happened and to compensate you yesterday. Please check our email from customer.care@nu-in.com and let us know if we can do anything else for you!
All the best,
Your nu-in team💚
Returned something, did not hear back in 3 weeks
I can only agree in regards to the bad service when it comes to returns! I sent a return in the middle of August and since then asked back three times with no answer. So with this review I’m hoping to get some attention! I can not recommend ordering here.
7 September 2020
Unprompted review
Reply from nu-in.com
Hello Silke,
Thanks for your review.
We’re sorry that it’s impossible that you have contacted our customer service 3 times without response. We’ve checked and we can’t find any email with your name.
Please check if you have misspelled our email or if there was any issue in sending the emails, because it seems they haven’t reached us. Our customer care email is customer.care@nu-in.com and you can also DM us on Instagram. We’d be happy to help you and we are happy to say that we’re replying to all of our customers in 1 or 2 days, excluding weekends or bank holidays.
Regarding our return processing time, please note that it can take up to 30 days to receive and complete your return. Once the return is completed, the refund can take up to 14 days to be processed. Read more about our return policy here: nu-in.com/pages/return_policy.
All the best,
Your nu-in team💚
Just awful
Girlfriend ordered item in S size, email confirmation came for XXS size. She wanted to change the size, it's not possible, she wanted to cancel order BEFORE they sent it, not possible. Now she has to wait for item in wrong size to arrive just to send it back immediately and then fight for the refund.
One of the worst online shopping experiences ever. DO NOT BUY FROM THEM!
28 August 2020
Unprompted review
Reply from nu-in.com
Hello Jure,
Thanks for your review.
We’re sorry that your girlfriend received an email confirmation with the incorrect size that she didn’t order. This case was reported to our tech team when you contacted our customer service and they that checked everything on the website and couldn’t find the reason behind it. That was a very punctual case that caught our attention and our tech team checked everything on the website and couldn’t find the reason behind it, this was bad luck and we’re very sorry about the inconvenience this has caused you both. The indication we had is that your girlfriend ordered the XXS and on the order confirmation we also mention that it’s not possible to amend or to cancel orders, even before they were shipped. Of course, we wanted to make this possible and we hope you understand that we are a new company with only a few months old and unfortunately, we’re encountering some logistics limitations.
Nonetheless, amending and cancelling orders is definitely something we want to do and we’re working hard to have these options implemented in the future! We’re not perfect and are striving to improve and to make our customer’s lives easier, more convenient and make them happy with us every day!
You don’t ever need to fight for a refund because that is your right to receive, and we’re very sorry if you felt the need to. Please note that we give a time frame of up to 30 days to process the returns. This includes the arrival, sorting, scanning and entering into our system. We process the refund once the orders arrive at our warehouse, please check our return policy here https://nu-in.com/pages/return_policy.
We’re once again, very sorry that this unfortunate experience made you not recommend us. However, we’ve our doors open for your if you ever reconsider checking out our new collections! If you need anything don’t hesitate in reaching out to customer.care@nu-in.com!
All the best,
Your nu-in team💚
Unacceptable refund time
I can only confirm what was written in the other negative reviews. It is not understandable that to receive a refund you have to wait up to 44 days. Not very serious company. There seems to be something shady going on. I'm definitely not buying back here.
21 August 2020
Unprompted review
Reply from nu-in.com
Hello Davide,
Thanks for your review.
There is nothing shady going on. We’re a serious and 100% transparent company and we informed you of what was going on when you contacted us about your return. We’ve just checked your case and your order #2016619 was placed on August 6th and you were refunded on August 25th, that makes 19 days, not 44.
Please note that we give a time frame of up to 30 days to process the returns. This includes the arrival, sorting, scanning and entering into our system. We process the refund once the orders arrive at our warehouse, please check our return policy here https://nu-in.com/pages/return_policy.
We hope that you understand that we give a reasonable time frame to receive and complete a return, taking into account that the return process has a lot of processes within, involving processes from carriers, processes from our warehouse and processes from systems, that always need some time. We always process them the fastest we can 🙏
All the best,
Your nu-in team💚
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