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We Are NUCO Reviews 179

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 181 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and positive attitudes, making every interaction pleasant and productive. Many people highlight the outstanding customer service, appreciating the personalized and understanding approach taken by the team. Reviewers frequently describe their holidays as memorable and fun, with the company excelling at organization, from lessons to accommodation and transfers. The overall service is often described as excellent, with consumers noting the efficiency and ease of their entire experience. However, some people were dissatisfied with the organization and communication, particularly regarding transfer management and door codes, which led to delays and being stranded. A few other people also felt that the customer service was mediocre in handling certain issues, and some reps lacked sufficient knowledge of the resort or were unable to provide adequate guidance.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the helpfulness and friendliness... See more

Holidays

Customers had positive experiences with holidays. Many reviewers praised the excellent organization and... See more

Service

Users describe positive interactions with service, highlighting the exceptional efforts of representatives... See more

Customer service

Consumers generally express satisfaction with customer service. Many reviewers highlight the helpfulness and... See more

User experience

Clients share positive opinions on user experience, often highlighting the exceptional service and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

NUCO delivered the snow, the parties and the sheer volume of questionable decisions. However, my true highlight was NUCO Rep Ethan. He’s the real MVP. I’m pretty sure his job title is actually 'Profes... See more

Rated 5 out of 5 stars

NUCO was great with making sure everything was organised, from beginner lessons to accommodation and airport transfer. Gus was a great rep, checking in on my room every night to see if we had everythi... See more

Company replied

Rated 5 out of 5 stars

We stayed at les arcs and our rep was the one and only james zhou (kimchi). Potentially the most unreal human i have ever met. He saved me from a burning building after saving 25 small french children... See more

Rated 5 out of 5 stars

Absolutely loved my ski trip with Nuco. Our reps Killian and Campbell were so helpful and became good friends with our room over the course of the trip. We stayed in Avoriaz. The resort felt unsafe as... See more

Company replied


Company details

  1. #121 of 149 best companies in Tour operator
  2. #18 of 20 best companies in Ski holidays

Written by the company

We Are NUCO, the student arm of NUCO Travel, is the UK's largest student snowsports operator. As The Home of Student Travel, we have been doing what we love since 2012. This is where the NUCO Travel journey begins ⛷


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

179 reviews

5-star
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1-star

Replied to 90% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Varsity ski trip

Ali was an incredible rep on the Varsity ski trip - always checking in and making sure we had a good time!

12 December 2025
Unprompted review
We Are NUCO logo

Reply from We Are NUCO

That's great to know Anoushka, thanks so much for sharing! We'll make sure to pass this on to our rep management and resort team.
Hope you had a great trip!

Rated 5 out of 5 stars

Johann was unreal

Johann was unreal, genuinely best nuco rep ever.

12 December 2025
Unprompted review
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Reply from We Are NUCO

Thanks for letting us know!
Hope you had a great week and that you'll join us again next year!

Rated 5 out of 5 stars

Varsity is such a great trip

Varsity is such a great trip, but Marc made it extra special this time!!

14 December 2025
Unprompted review
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Reply from We Are NUCO

That's good to know! We'll make sure to pass this on.
Glad you had another great Varsity Trip!

Rated 5 out of 5 stars

Really fun trip

Really fun trip! Best vibes with the best people and the activities were fab. Our NUCO rep cassie was so lovely and helpful.

7 December 2025
Unprompted review
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Reply from We Are NUCO

So glad to hear you had such a good trip!
Hope you'll join us again next year!

Rated 5 out of 5 stars

perfect!!

Best trip ever with NUCO we all felt so looked after! Angus especially was brilliant- so chill, so nice and answered all our questions and checked in on us consistently throughout. 100% would recommend!!

13 December 2025
Unprompted review
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Reply from We Are NUCO

Thanks Nathalie for your review, we’re really pleased to hear you had a brilliant trip and Angus was on hand to assist. We hope to have you travel with us again soon!

Rated 5 out of 5 stars

Thankyou NUCO for a great holiday

Thankyou NUCO for a great holiday! Stuart is an amazing rep who was very helpful the entire trip! Also a big shout out to Onya, Bethan and Lucia for being lovely reps.

13 December 2025
Unprompted review
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Reply from We Are NUCO

Thanks for your review Ellie! We’re glad you enjoyed your ski trip and that our reps helped make your time in resort enjoyable. We hope to see you again soon!

Rated 5 out of 5 stars

Strong NUCO reps!

Our rep Cassie was great! Super warm, friendly and helpful! She was on hand always to answer all our questions, and generally just a great vibe!

6 December 2025
Unprompted review
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Reply from We Are NUCO

That's what we like to hear! Thanks so much for sharing your feedback Thalia, we'll be sure to pass this on.
Hope you had a great trip!

Rated 5 out of 5 stars

Great

we loved cassie as our rep, super helpful and friendly!

13 December 2025
Unprompted review
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Reply from We Are NUCO

That's great to hear, thanks so much Hetty. Hope you had a great week!

Rated 5 out of 5 stars

Cassie was a wonderful rep

Cassie was a wonderful rep, so helpful and attentive to our problems. Although the overall NUCO experience was severely lacking in several areas, Cassie was able to redeem it!

13 December 2025
Unprompted review
We Are NUCO logo

Reply from We Are NUCO

Hi Ariella, thanks so much for the review, great to hear Cassie was so helpful during your trip! If you can pop us an email with some more information on the areas we didn't live up to so we can make sure to address these. Thanks!

Rated 5 out of 5 stars

Great experience

Super excited to come back to 3 valleys for this year‘s varsity! It’s the best place to ski (esp vs Tignes). Well managed, and friendly and supportive staff. Special shoutout to Johann, who is super helpful and nice. Will come back to varsity and recommend all my friends :-)

12 December 2025
Unprompted review
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Reply from We Are NUCO

Thanks so much Yao for taking the time to review Varsity Trip. We’re delighted you enjoyed your holiday and felt well supported Johann in resort. We hope to welcome you back to the slopes again soon!

Rated 5 out of 5 stars

Johann - great!

Johann has been amazing, super friendly and helpful - thanks!

12 December 2025
Unprompted review
We Are NUCO logo

Reply from We Are NUCO

Thanks so much for the review Nuala, we'll make sure to pass this on to the team. Hope you had a great week.

Rated 5 out of 5 stars

incredible!

the reps were all so so lovely and friendly, we found ourselves having to approach a few in the wild and they were all so helpful and nice!!! special shout out to johann who was our room rep and the sweetest guy ever

12 December 2025
Unprompted review
We Are NUCO logo

Reply from We Are NUCO

Thanks Salma, it’s wonderful to hear you enjoyed your time in resort and that our team, especially Johann, was there to support you. We're glad you had a great trip.

Rated 5 out of 5 stars

Had an amazing time

Had an amazing time. Jazmine and Nathan were especially welcoming and helpful!

9 December 2025
Unprompted review
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Reply from We Are NUCO

Thanks Paul, we’re delighted to read your review! We're glad Jazmine and Nathan had a really positive experience on your trip, it means a lot to us!

Rated 5 out of 5 stars

Emma L was great

Emma L was great! So approachable and helpful in the advice she had to give :)

11 December 2025
Unprompted review
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Reply from We Are NUCO

That's great to hear, thanks Victoria! Hope you had a great week.

Rated 5 out of 5 stars

Phoebe is the best rep love her to…

Phoebe is the best rep love her to bits, she has helped us our entire holiday give her a pay rise

11 December 2025
Unprompted review
We Are NUCO logo

Reply from We Are NUCO

Thanks for the review Beth! Phoebe is pretty great isn't she so no surprise she helped you guys out during your holiday. Hope you had a great week!

Rated 5 out of 5 stars

Big love to Marc with a C and Emily L

Someone give Marc with a C and Emily a raise. Honestly the most interesting people I’ve met in a long time. Great reps and also solid people.

11 December 2025
Unprompted review
We Are NUCO logo

Reply from We Are NUCO

What a lovely review to read, thank you! We'll make sure to pass this on.

Rated 5 out of 5 stars

Marc from NUCO

The whole varsity trip was so well organised and ran by NUCO but especially Marc - he was always such a friendly face and so helpful, and great to chat to. Really made the trip, what a bloke!

11 December 2025
Unprompted review
We Are NUCO logo

Reply from We Are NUCO

Thank you for the great feedback Tom. We’re genuinely so happy to hear you enjoyed the Varsity trip and found it well organised. We’ll be sure to pass your kind words on to Marc — it’s great to hear he helped make the trip such a highlight!

Rated 5 out of 5 stars

Marc top bloke

Marc top bloke

11 December 2025
Unprompted review
We Are NUCO logo

Reply from We Are NUCO

So we've heard, from all the other reviews! Thanks for sharing!

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