NUCO delivered the snow, the parties and the sheer volume of questionable decisions. However, my true highlight was NUCO Rep Ethan. He’s the real MVP. I’m pretty sure his job title is actually 'Profes... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
NUCO was great with making sure everything was organised, from beginner lessons to accommodation and airport transfer. Gus was a great rep, checking in on my room every night to see if we had everythi... See more
Company replied
We stayed at les arcs and our rep was the one and only james zhou (kimchi). Potentially the most unreal human i have ever met. He saved me from a burning building after saving 25 small french children... See more
Absolutely loved my ski trip with Nuco. Our reps Killian and Campbell were so helpful and became good friends with our room over the course of the trip. We stayed in Avoriaz. The resort felt unsafe as... See more
Company replied
Company details
- #121 of 149 best companies in Tour operator
- #18 of 20 best companies in Ski holidays
Written by the company
We Are NUCO, the student arm of NUCO Travel, is the UK's largest student snowsports operator. As The Home of Student Travel, we have been doing what we love since 2012. This is where the NUCO Travel journey begins ⛷
Contact info
Beech House, Gatley Road, SK8 1PY, Cheadle, United Kingdom
- 0161 402 3600
- info@nucotravel.com
- nuco-booking.com
4.6
Excellent
179 reviews
Replied to 90% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had such a great week
Had such a great week! NUCO was so detailed also Holly was the best room rep ever!
9 December 2025
Unprompted review
Reply from We Are NUCO
Thanks so much for your review Aisling. So happy to see you had such a great week!!
WE LOVE MARC
NUCO was great and all, but Marc was exceptional. The love and care he put into making us feel safe and comfortable was unmatched, giving advice in a friendly and accessible way to ensure we had the best possible stay. Even if we don’t get our deposit back, it was all worth it to meet Marc ❤️❤️❤️❤️
9 December 2025
Unprompted review
Reply from We Are NUCO
Thanks so much for your review Freya. We love to see our passengers shouting about their reps as they are such an important part of your trip and what we do.
We always pass these on to the team so thank you for sharing!
So glad you had such a good trip.
MARC IS THE BEST
MARC, love that guy so much- what a man. Keep him on the staff. NUCO is nothing without Marc. Such a kind man.
8 December 2025
Unprompted review
Reply from We Are NUCO
We hear you Nelly! Marc's staying on the team!
Had a great time this trip
Had a great time this trip - special shout out to our rep Lucia for being so lovely.
9 December 2025
Unprompted review
Reply from We Are NUCO
Thanks so much for your review Charlotte!
AMAZING!!
We had the most unreal trip- nothing was too much trouble and NUCO made sure we had everything we needed throughout our ski trip. Cant recommend enough! Would book again in a heartbeat!
20 December 2024
Unprompted review
Reply from We Are NUCO
Thanks so much for your review and recommendation Charlotte!
So glad the trip was everything you hoped for and that our team made sure you had what you needed. Hearing that you would book again has made our day!
Hope you'll be joining us again this season!
the most fun ever
Our uni trip was the most fun ever, can’t recommend NUCO enough! The whole team made sure we had the trip of a lifetime but a special shoutout to our rep Katie who went above and beyond. 10/10 service, thank you!!
19 November 2024
Unprompted review
Reply from We Are NUCO
Thanks so much for your review and recommendation Molly. The most fun ever is definitely the kind of review we love to see!
We are genuinely so happy to hear you guys had such a good trip, it's why we do it, for the memories, the fun, the new friends, the lot.
Shout out for Katie received! We'll make sure to pass this on to the team.
Thanks again for the review and we hope to see you in the mountains again this season!
Website not working
I tried on all of the releases to get the Varsity ticket using the account that I already had, but the website didn't load. When in the end I made a new account, suddenly the website did load. But then I got on the long queue. So in the end I had to buy a ticket from someone else to get the ticket. And then the other account went further on the queue so I got offered a second ticket which I then cancelled.
30 October 2025
Reply from We Are NUCO
Hi Jovan,
Thank you for taking the time to leave a review. After checking your bookings and our correspondence, I’m a little unsure why you’ve chosen to leave a 1-star rating.
Before the general release, there was an option to book using a flight code. If you had booked a flight and shared your flight confirmation with the Varsity Committee, you would have been guaranteed a place on the trip and received a booking code. These flight codes were used during the first and second release phases.
During the general release, there were still hundreds of people trying to book at once, which did cause some delays when placing deposits. You’re right that the process took a little time — something our development team is always working to improve during high-traffic periods. The trip sold out quickly, meaning many people, like yourself, were initially only able to secure a place on the waiting list.
Fortunately, we were able to upgrade all waiting list bookings to confirmed places, so you did secure a confirmed spot.
As you mentioned in your review, while on the waiting list you found someone with a confirmed booking who could no longer attend, and they transferred their confirmed booking to you.
When your own waitlist booking was later confirmed on 31st October, you no longer needed it. You let us know, and we cancelled that booking with a full refund issued on 1st November. The refund was processed and completed by 6th November, meaning it should have reached your account by 7th November.
We’d really appreciate it if you could email us at info@nucotravel.com to share more details about your experience and why you felt a 1-star review was appropriate.
We’re always eager to improve and ensure all passengers have a positive experience with us.
To summarise — you successfully secured two confirmed bookings for the same trip under different accounts. One was cancelled and fully refunded within 7 days.
Thank you again for your feedback.
Didn‘t receive a refund
3 November 2025
Reply from We Are NUCO
Hello, really sorry to see your review.
We looked further into your booking, and you did cancel the holiday package you had booked and as such our standard cancellation fees apply.
You are correct in saying you didn't receive a refund as the cancellation fee was the same amount as you had paid towards your booking.
What has become clear when looking at your booking and communication with our team, is that your reason for cancellation was due to booking onto the other holiday package your group has for the same week and same resort.
As a gesture, we have refunded the deposit from your cancelled booking. Our team have already been in touch with you directly and processed.
You do have a unique situation with your group having two holiday packages for the same week of the season, in the same resort, with crossover of the package inclusions.
Had this not been the case, the cancellation fees, that had been agreed to at the time of creating your account and booking, would have applied.
Thank you
Alice is an absolute legend
Alice is an absolute legend; she helped me with my booking when their AI and other people said it wouldn't be possible. She was polite and considerate through all our interactions, such a helpful and kind person!
31 October 2025
Unprompted review
Reply from We Are NUCO
Thanks so much for your review Aston. We think Alice is pretty great and it's lovely to see you think so too!
If there is anything else you need or that we can help with, please do get in touch, and we hope you have a great trip!
Easy booking system for Uni Trips
Super easy and helpful booking system for uni students booking onto their trips
13 October 2025
Unprompted review
Reply from We Are NUCO
So glad you found it super easy to book, that’s exactly what we’re going for! Hope you have the best time on your trip and thank you for taking the time to leave a review Georgina!
Soooo helpful!
Soooo helpful! Super responsive and great at helping us organise our holiday last season, they made sure to get us the best deals with the most amazing events and it was fab!! Would highly recommend!
24 April 2025
Unprompted review
Reply from We Are NUCO
Thanks so much for your review Jess! We’re so happy you had such a fab time and that everything came together. Hope we get to do it again this season? There is still time to book if you haven't already!
Nuco reps are THE best
All the Nuco reps are super friendly and made us all at ssn extremely welcome. They go above and beyond to accommodate all of our needs to make Prague one of a kind. I’d highly recommend to anyone to choose them as a travel company and am excited to work alongside them
19 September 2025
Reply from We Are NUCO
Hi Freddie, what a great review, thank you! Our team work really hard to make sure all our passengers and committees have the best trips, be that in the mountains, on the Adriatic Sea or the streets of Prague, so we love to see this in feedback and reviews. We can't wait for the SSN Trip!
Best tour company!!!!
Best tour company!!!!
have found it very easy to create a great holiday for our Snowsports team! would highly recommend great customer service and great account managers
20 September 2025
Reply from We Are NUCO
What a great review, thank you! We're so happy that you found the booking process so easy and that you mentioned our customer service and account manager teams. We'll be sure to pass this on. Hope you have a great trip!
Best company for great ski trips!
Booked two ski trips with NUCO now and they were amazing!
4 January 2025
Unprompted review
Reply from We Are NUCO
Thank you so much for your review Marc. It's great to hear that you've had two amazing ski trips with us. We'll keep them coming!
Lovely staff
22 January 2025
Unprompted review
Reply from We Are NUCO
Our staff are such an important part of our passengers' experience, and we love to see comments about the team in reviews. Thank you!
Very good and the staff especially…
Very good and the staff especially Dominic Cluckie and Stuart Robertson are fantastic
7 January 2025
Unprompted review
Reply from We Are NUCO
Hi Ryan, thanks for taking the time to leave a review and for naming some of the team. We'll be sure to pass this on to our rep management team!
Very easy to use
Was very good experience easy to use and great customer support
22 January 2025
Unprompted review
Reply from We Are NUCO
Hi Michael, great to hear everything has been so easy! Thank you for taking the time to leave us a review.
The company was great to work with and…
The company was great to work with and would always respond to me super fast in the live chat ! Would definitely book another holiday through them again !
4 January 2025
Unprompted review
Reply from We Are NUCO
Hi Dom, thanks for your review. Great to hear our team have been responding to your live chats quickly and that you would book with us again. Please get in touch when you are ready to book your next trip!
Great for varsity booking
Staff are lovely and really helpful, coaches are provides for all the events and replies are quick to the customer service
28 December 2024
Unprompted review
Reply from We Are NUCO
Thanks for your review Lucia. We are so happy to hear that the team you spoke with were so helpful and quick to reply. We hope you have a great Varsity Trip!
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