NUCO delivered the snow, the parties and the sheer volume of questionable decisions. However, my true highlight was NUCO Rep Ethan. He’s the real MVP. I’m pretty sure his job title is actually 'Profes... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
NUCO was great with making sure everything was organised, from beginner lessons to accommodation and airport transfer. Gus was a great rep, checking in on my room every night to see if we had everythi... See more
Company replied
We stayed at les arcs and our rep was the one and only james zhou (kimchi). Potentially the most unreal human i have ever met. He saved me from a burning building after saving 25 small french children... See more
Absolutely loved my ski trip with Nuco. Our reps Killian and Campbell were so helpful and became good friends with our room over the course of the trip. We stayed in Avoriaz. The resort felt unsafe as... See more
Company replied
Company details
- #121 of 149 best companies in Tour operator
- #18 of 20 best companies in Ski holidays
Written by the company
We Are NUCO, the student arm of NUCO Travel, is the UK's largest student snowsports operator. As The Home of Student Travel, we have been doing what we love since 2012. This is where the NUCO Travel journey begins ⛷
Contact info
Beech House, Gatley Road, SK8 1PY, Cheadle, United Kingdom
- 0161 402 3600
- info@nucotravel.com
- nuco-booking.com
4.6
Excellent
179 reviews
Replied to 90% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Our NUCO ski trip was great overall
Our NUCO ski trip was great overall, and Lucia was a fantastic rep throughout the week. She stopped by our rooms to check in, was very friendly, and was easy to approach if we needed anything. Her presence made things run a bit smoother, which was much appreciated.
11 December 2025
Unprompted review
Reply from We Are NUCO
Hi Jas, Thanks so much for your lovely review! We’re really pleased to hear Lucia helped make it such a positive experience and great trip. We hope to see you back on the slopes with us again soon.
NUCO great, Marc greater
NUCo is fantastic, always very visible, very attentive, great people, always approachable and happy to help. In particular Marc has been very supportive, informative and made the trip seamless and easy as well as being a great bloke and wonderful chat
11 December 2025
Unprompted review
Reply from We Are NUCO
Thanks for the great feedback Jamie!
We’re so pleased to hear that you found the NUCO team visible, approachable, and supportive throughout your trip Making things feel smooth and straightforward is exactly what we aim for.
We love to receive feedback on specific reps as well so we'll make sure to pass this on the our rep management and resort team.
Thanks again for taking the time to leave a review!!
Phoebe
Quite a special person. Made each meeting better than the last. Incredibly warm and welcoming, could not imagine having a different NUCO rep. She fixed every problem we had, never stopped no matter how difficult the problem was. Her level of persistence is second to none. Up there for the nicest person Ive ever met. Whenever there was a problem she had a solution, if we ever saw her on the slopes she’d hit us with a hello and how are you doing. Made this experience one of a kind, wouldn’t settle for any rep other than her. The standards may have been set a little too high. But that’s just Pheebs, she’s one of a kind
11 December 2025
Unprompted review
Reply from We Are NUCO
Thank you so much for this lovely review. We’re genuinely so happy to hear how much of a difference Phoebe made to your holiday.
It’s especially nice to hear that those small moments, the check-ins, the hellos, the familiar faces, helped make your trip even more memorable. Feedback like this really means a lot, and we’ll be sure to pass this on.
Reply from We Are NUCO
He is isn't he! Thanks for the review Michael!
What a room rep!
Amy made such a good impression on my room of 4 at Cheval Blanc in Val Thorens, always bringing free shots and a smile even when she had night patrols that evening. Great advice about events and business with the room cleaning too. Thank you NUCO.
11 December 2025
Unprompted review
Reply from We Are NUCO
That's what we like to hear!! Thanks so much for the review, we'll make sure to pass this on to the team.
Nenah is a legend!
Great ski trip, great organisation, and our Nuco rep (Nenah) was absolutely brilliant - super super helpful and really lovely!
7 December 2025
Unprompted review
Reply from We Are NUCO
Thanks so much for the review and Nenah shout out Gregory. Great to hear you have such a good trip!
Give Emily a raise
What a wonderful trip! Emily R was so helpful, providing great conversation and advice. Please give her a bonus/more shifts, I promise she’s not holding me at gun point whilst I write this. Love
11 December 2025
Unprompted review
Reply from We Are NUCO
She's done it again! Emily coming up with the goods and making sure you guys had a great trip. Thanks so much for the review Will.
Great to hear you had such a good trip, we'll be sure to pass this on to the team.
What a wonderful trip
What a wonderful trip ! room rep Emily Richards went above and beyond to make sure we were all sorted and new everything we needed to know whilst providing good chat and vibes.
6 December 2025
Unprompted review
Reply from We Are NUCO
What a wonderful trip? That's what we love to see Rhys.
Thanks so much for leaving a review.
Your shout out for Emily will be passed on aswell so great to hear she really added to your week.
nuco
hamish was so fab as a nuco rep - def got into the spirit of the trip w us!
11 December 2025
Unprompted review
Reply from We Are NUCO
Thanks for the review Annabelle, and your Hamish mention, we'll be sure to pass this on.
Reply from We Are NUCO
So glad to hear you had such a great trip! Thanks for the review!
Georgina was a legend very helpful and…
Georgina was a legend very helpful and friendly
11 December 2025
Unprompted review
Reply from We Are NUCO
Thanks so much for the review Claudia! We'll be sure to pass this on.
Frankie the GOAT
Frankie was so chill and friendly and loved spending time with him and was so helpful with everything. Sam was also so helpful when figuring out moving in. Had great time.
10 December 2025
Unprompted review
Reply from We Are NUCO
Thanks so much for the review Dan! So happy to hear you had such a great time and the Frankie and Sam really added to that! Brilliant!
Georgina saved us
Georgina was the reason our trip was smooth sailing. She made us feel welcome, settled and most of all excited! We cannot wait to come back and do another ski trip!
8 December 2025
Unprompted review
Reply from We Are NUCO
Ah Milly, that's ace and exactly what we want to see. Georgina has been mentioned before as well so we will make sure she gets a shout out.
Our reps are such an important part of your trips and our team so seeing reviews that mention them by name is really great. Thank you.
Georgina was the BEST
NUCO very helpful but our room rep, Georgina MADE my trip. Took such good care of us and helped with all our questions! Made the effort to make sure we were all ok :)
11 December 2025
Unprompted review
Reply from We Are NUCO
That's what we love to see Sophia! Thanks so much for sharing your feedback, we'll be sure to pass this on to our rep team.
Special mention to Lucia
Special mention to Lucia - she was amazing and so helpful with making the whole trip smoother! Super sweet and had an amazing time:)
11 December 2025
Unprompted review
Reply from We Are NUCO
Hi Raf, thanks so much for your review and shout out for Lucia! So glad to hear you had an amazing time!
Horrible company tactics
Horrible company tactics, charges 150 pound non refundable deposit, and even cancellations 5 months before aren’t refundable, they are doing this to students who barely can even afford a holiday, but just so to get a chance for a s space to the ski trip, there were never a very clear statement before payment about this deposit being non refundable, I have passport visas issues that I can no longer depart and they still tell me to sell the ticket myself, never encountered anything like that before
11 December 2025
Unprompted review
Reply from We Are NUCO
Hi there, thank you for taking the time to leave a review. We’re sorry to see that your experience has led to a negative perception.
When you booked your trip, you chose to pay the £150 deposit to secure your place and agreed to our booking terms and conditions at the time of creating your account and making payment.
We know that ski trips are a significant expense, and we work hard to keep costs as low as possible for students, but the decision to proceed with the booking was entirely yours.
In order to secure accommodation, we are required to pay deposits to our suppliers. Your deposit contributes directly towards these costs, which means that cancellation fees still apply regardless of when the booking is made or cancelled. In many cases, we also incur cancellation charges from our suppliers.
We do, however, offer flexibility to help avoid losing your deposit. If you were unable to attend, you had the option to transfer your place to someone else free of charge before the payment deadline. Even after this deadline, a transfer is still possible up until departure day for a £50 admin fee. This meant there were options available to you to avoid losing the non-refundable deposit.
It’s also worth noting that many tour operators and accommodation booking sites such as booking.com or Airbnb, operate under similar policies where payments are non-refundable if free cancellation is not offered and stated.
We don’t feel it’s fair to describe our policies as horrible company tactics, particularly as all cancellation terms were clearly communicated at the time of booking, and alternatives were available to you.
We appreciate your feedback and hope this helps clarify our position.
Emma L was very friendly and receptive…
Emma L was very friendly and receptive to our comments about our experience. Thank you !!
10 December 2025
Unprompted review
Reply from We Are NUCO
Thank you so much for your review and feedback Stanislas. We'll be sure to pass this on!
Hamish
As an oversized Oxford University student (yes, the chairs fear me), I, James, would like to extend my most ceremonious praise to our NUCO room rep, Hamish. Never before have I witnessed such a graceful fusion of organisational finesse, bureaucratic wizardry, and sheer human perseverance in the face of student chaos.
This rep didn’t just handle my questions — they cradled them. They didn’t simply answer emails — they embarked upon odysseys of correspondence that would humble even the most seasoned civil servant. When I was confused, they clarified. When I was lost, they guided. When I sent an unnecessarily long message at 2:14am, they responded with saintlike patience.
NUCO should erect a small bronze statue in their honour (I volunteer to help unveil it).
In conclusion: exceptional service, exceptional human, exceptional experience.
Five stars
10 December 2025
Unprompted review
Reply from We Are NUCO
James, this may be one of the most gloriously written reviews we've read.
Thank you so much for the review. Hearing words like this about your rep Hamish and how he helped navigate the occasional maze of emails, questions, and late-night messages is amazing. This is exactly what our reps are there to do and to really enhance your holiday experience. And it certainly sounds like Hamish did just that.
Not sure we'll be able to manage the bronze statue but we'll definitely be passing your review on to our rep management and resort management team so they can pass on to Hamish and make sure he gets a shout-out.
So glad you had such a good trip and we hope you'll join us next year.
Nathan and NUCO were amazing!
Nathan was an amazing rep and NUCO made the trip an amazing experience!
9 December 2025
Unprompted review
Reply from We Are NUCO
Thanks so much for the great review Daniel, it really means a lot and we love to hear that you had a great trip.
We've had some great feedback on your rep Nathan and this just adds to it, so thank you.
Reply from We Are NUCO
Love to see you had such a good week Zac. Thanks so much for leaving a review and we'll make sure to shout out Holly!
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