Recieved free advice from Tenants Advice about repairs in my council property. They sent us Mr Bobby, who is professional, friendly, and genuinely tried to help. He went around and checked everythin... See more
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Review summary
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Ray came and visited us and had a great chat about the problems with the kitchen from pre-covid times we are still having and offered some advise on the EV charging point as well battle with Delta hou... See more
Company replied
I had the pleasure of meeting Dennis Williams, Housing Conditions Officer at Tenants Advice, and I wish to put on record how well he conducted himself. He arrived courteous and prepared, listene... See more
Company replied
Fantastic experience Colin was great He inspected so thoroughly even areas we weren’t expecting He explained everything in great detail including next steps He was a pleasure to deal with a... See more
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Company details
Written by the company
Tenants Advice has helped thousands of families across England & Wales with housing disrepair claims. Founded in 2016, our aim is to support Council and Housing Association tenants who are struggling to get repairs carried out by their housing provider. It Is your legal right to live free of constant leaks, damp, mould, rotting windows, rodent or cockroach infestations. At Tenants Advice we have an expert team of Housing Conditions Officers, Solicitors and Building Surveyors who guarantee fast, reliable help and advice. We are confident in getting the best results for the tenants we help. We offer free housing consultations to establish if you can claim against your landlord. Alternatively, we will provide you with free no obligation advice. Tenants Advice is a trading name of Nuovo Law Limited. Nuovo Law Limited is a Claims Management Company authorised and regulated by the Financial Conduct Authority FRN 837714. You are able to make a claim for free using the Housing Ombudsman Service or you could make a claim yourself.
Contact info
Tenants Advice, Arnold House, 21-33 Great Eastern Street, EC2A 3EJ, London, United Kingdom
- 0800 047 2017
- help@tenantsadvice.co.uk
- nuovolaw.co.uk
4.9
Excellent
823 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great service!! 100%
From the moment i answered the phone I have felt supported but an amazing company and team. Very grateful and look forward to the outcome.
22 September 2026
Unprompted review
Reply from Tenants Advice
Thank you for your positive review. Our service aims to make every tenants feel supported and heard.
If you ever need anything further, or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link: https://tenantsadvice.click/refer.
Asim Hussain was very friendly and…
Asim Hussain was very friendly and helpful Il am dyslexic so I can not write this to long story but your advisor knows what to do
17 September 2026
Unprompted review
Reply from Tenants Advice
Thank you for your positive review, Asim. We are glad that we could assist you!
If you ever need anything further, or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link: https://tenantsadvice.click/refer.
Mohammed listened to all my concerns…
Mohammed listened to all my concerns and noted down all the issues. Would strongly recommend TA and him.
16 September 2026
Unprompted review
Reply from Tenants Advice
It's great that you felt heard and that your concerns were acknowledged by Mohammed.
If you ever need anything further, or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link: https://tenantsadvice.click/refer.
I would totally recommend Tenants…
I would totally recommend Tenants Advice. I had a truly thoughtful experience with TA overall, big highlights of that is the outstanding in-person and over the phone customer service calls. Reminder text and calls all areas of service done to high, efficient and friendly service.
Special thanks to Colin Smyth, Senior Surveyor, for his excellent and knowledgeable service and work. He was thorough, professional, friendly and handled everything seamlessly.
16 September 2026
Unprompted review
Reply from Tenants Advice
We appreciate your kind review. We try to make the process as simple as possible. our surveyors try their best to provide quality service.
If you ever need anything further, or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link: https://tenantsadvice.click/refer.
Bobby was very thorough with his…
Bobby was very thorough with his inspection and he went out of his way to keep us informed of his findings about the issues we raised with him. His customer service skills and presentation were top notch and I would highly recommend him and his company to anyone who has a housing issue
16 September 2026
Unprompted review
Reply from Tenants Advice
I'm glad that you found our surveyor helpful and thorough. Thrilled that we were able to help you.
If you ever need anything further, or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link: https://tenantsadvice.click/refer.
Highly recommended great experience he…
Highly recommended great experience he got the job done. Excellent
16 September 2026
Unprompted review
Reply from Tenants Advice
Thank you for your positive feedback!
If you ever need anything further, or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link: https://tenantsadvice.click/refer.
Lovely experience
Lovely experience, and can’t wait to get repairs done as I’ve been neglected from the council for many years. Thank you Kevin for being a kind soul and helping out
16 September 2026
Unprompted review
Reply from Tenants Advice
Thank you for your kind words. Our surveyors aim to provide kind and efficient service.
If you ever need anything further, or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link: https://tenantsadvice.click/refer.
Hi its great experience asim hussain…
Hi its great experience asim hussain came to visit my property Mr asim hussain chek my property proper and nicely he is a great man thanks asim hussain
15 September 2026
Unprompted review
Reply from Tenants Advice
Hi Wasim, we really appreciate your kind review, and we're very pleased to know that Asim provided a great experience for you.
If you ever need anything further, or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link: https://tenantsadvice.click/refer.
Very helpful
Very helpful, friendly, made sure I understood every step and feel more supported.
15 September 2026
Unprompted review
Reply from Tenants Advice
Hi Hader, thank you for your lovely review and we're super glad you felt reassured throughout the whole process.
If you ever need anything further, or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link: https://tenantsadvice.click/refer.
Reply from Tenants Advice
Thank you for your positive review Kizen, we're glad we could provide a great experience. If you ever need anything further, or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link: https://tenantsadvice.click/refer.
To be honnest this experience made me…
To be honnest this experience made me know what I didn't before about mould, damp etc... The tenant adviser was friendly and helpful.
I will recommend friends in this kinds of issues. Thank you
15 September 2026
Unprompted review
Reply from Tenants Advice
We are glad that you had a positive experience. We try our best to provide friendly service. It is nice that you found our service informational as well.
If you ever need anything further, or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link: https://tenantsadvice.click/refer.
Amazing analysis of what needs to be…
Amazing analysis of what needs to be done
15 September 2026
Unprompted review
Reply from Tenants Advice
Thank you for your kind words. We aim to make the process easy and clear for tenants.
If you ever need anything further, or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link: https://tenantsadvice.click/refer.
I honestly can’t thank Asim enough for…
I honestly can’t thank Asim enough for all his help and support. From the beginning, he was so polite, patient and understanding. He came out to our property himself, took the time to look around and really listened to our concerns before helping us with our appeal against the housing association.
He explained everything to us properly and, most importantly, made things so much easier to understand. He didn’t make us feel rushed or confused and was always happy to go through things again and answer any questions we had.
I really appreciated how thorough and genuine he was throughout. You can tell he actually cares about helping people, and that made a stressful situation feel much more manageable.
Thank you again, Asim, for everything you’ve done. I would definitely recommend him to anyone who needs help and advice.
3 September 2026
Unprompted review
Reply from Tenants Advice
We are so happy that you had a good experience with our surveyor, Asim. We aim to provide friendly and easy access to support. Mainly, we are glad that we were able to make your stressful situation manageable.
If you ever need anything further, or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link: https://tenantsadvice.click/refer.
He was very polite and explained…
He was very polite and explained everything in details. Was very thorough with the walk through.
14 September 2026
Unprompted review
Reply from Tenants Advice
We are glad that our member could assist you well. We aim to make the process as clear as possible.
If you ever need anything further, or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link: https://tenantsadvice.click/refer
Pactuality
Pactuality, good communication, professional approach of staff
8 September 2026
Unprompted review
Reply from Tenants Advice
Thank you! Our staff tries to maintain clear and professional communication to provide good service.
If you ever need anything further, or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link: https://tenantsadvice.click/refer
Reply from Tenants Advice
Thank you for your kind words, we are glad that we could help.
If you ever need anything further, or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link: https://tenantsadvice.click/refer
Thanks very good customer support
Thanks very good customer support
4 September 2026
Unprompted review
Reply from Tenants Advice
Thank you for your positive review. Glad we could be of assistance.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Very nice person
3 September 2026
Unprompted review
Reply from Tenants Advice
Thank you for your positive response.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Very professional company to deal with
Very professional company to deal with, Asim visited my property for an inspection and he was brilliant, very polite mannered.
3 September 2026
Unprompted review
Reply from Tenants Advice
We are glad that Asim could be of assistance. We aim to keep the communication clear and kind to make the process simple.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
The gentleman I had come out to me…
The gentleman I had come out to me today was very polite and listened to my concerns and took enough evidence and pictures so my problem can be dealt with very respectful wood deal with them again
2 September 2026
Unprompted review
Reply from Tenants Advice
We are glad that you had a positive experience with our surveyor, we try to make every visit as convenient as possible.
Thank you for your kind words!
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
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