nurecover.com Reviews 

I genuinely tried to give Nurecover the benefit of the doubt, but this has turned into one of the worst online shopping experiences I’ve had.

After placing an order, I quickly became concerned by the volume of customer complaints and attempted to cancel BEFORE delivery. Instead of receiving real customer support, I was met almost entirely with automated/template responses that ignored the actual issue I was raising.

The package was ultimately refused and returned to sender. Tracking confirms the return was delivered back to their facility on April 24. It is now May 8, and I am STILL waiting for a meaningful update or refund despite multiple follow-ups.

What made this experience especially frustrating was the massive disconnect between the polished branding and the actual customer experience once something went wrong. Nearly every response felt automated, delayed, or unrelated to the actual concern.

At one point, I even received messaging blaming global shipping delays and issues in the Middle East... despite my package already shipping domestically through FedEx from California.

To be fair, they eventually acknowledged that refunds begin once returned items are received, but after more than two weeks since the return was delivered back to them, I’m still waiting.

If you decide to order from Nurecover:
- Read the return policy VERY carefully
- Document everything
- Use a payment method with strong buyer protection
- Be prepared for extremely slow customer service if any issue arises

Really disappointing experience overall, especially for a company positioning itself as a premium wellness brand.

They scammed me out of a sauna pro.. took 6 weeks and sent my a GO..

I wish I could leave negative stars because one star is too much.

Customer service with this company has been horrible and their advertising is deceptive. I purchased the sauna and the chiller, both advertised with a 90 day money back free return guarantee. It took more than a month to get a return label for the sauna and they are refusing to provide return postage for the chiller even though they advertise 90 day postage paid returns. Below I have copied in a recent e-mail with their customer service where they acknowledge advertising 90 day postage paid returns but refusing to honor it.
I do not recommend doing business with this company. It usually takes them three or four days to respond to an e-mail.

Copy of their response...
Hi Michael,
Thank you for letting us know that you’ve dropped off the sauna with the prepaid return label. We appreciate your prompt action on that.
Regarding the chiller, I understand your expectation for a prepaid return label based on our advertised 90-day money-back guarantee with free returns. At this time, we do not have a prepaid label available for the chiller unit. We ask that you ship it back using a tracked shipping method to our returns address:
JWD, Inc
13921 S Figueroa St
Los Angeles, CA 90061

Please share the tracking details once shipped so we can monitor the return and process your refund promptly.
We sincerely apologize for any confusion or inconvenience this has caused and appreciate your patience as we work to resolve this matter. If you have any further questions or need assistance, please let us know.

This Company while they may have a good product their service and shipping sucks 20 days and still no sauna. I try to contact them and customer service is a joke they use Fed EX which does not give good updates tells me to expect my package sometime they have done this serval times.

This company is terrible. I was excited to try their product but im on a budget. I thought I was buying on SHOP and paying 60 a month which worked in my budget. well it went through for the full 400 plus dollars.
immediately I e mailed and got the shipment canceled and requested a refund. I started this process on April 5th. it is now May 9th and they still keep promising me that its escalated and will be resolved yet still no refund. told me itd take 10 to 15 business days. we are now at 20 and going.
I planned on re ordering through SHOP properlg as soon as I got the refund back but now my whole goal is to warn people to avoid this company at all cost. no integrity whatsoever.
avoid this company at all cost

I purchased the sauna steamer as well as the dry heat heater . At first I had a great experience, but the handle cracked to the sauna heater and this is where my experience went down hill. For a month now I have been trying to get a new lid for the heater , the first time I was sent a shipping number that did not exist . I quickly emailed about the issue and a week later I got a new shipping notice with a new number , now that number goes to a shipping label that was printed over a month ago . Very disappointed in the current customer service as I have spent a lot of money on a product I currently can't use

Terrible experience from the start. The website says 3-5 business days for shipping. I bought it on the 6th and didn’t receive it until the 28th and the only reason I got it then was consistent reaching out showing that the label was made but there was no movement for a couple weeks. Once I got the sauna I got the wrong one. The package and directions show I got the smallest sauna go. My order was for the sauna pro. The website doesn’t even show multiple options anymore like the setup instructions show 3 sizes. I didn’t get any of the free gifts that were supposed to be included in the promotion I purchased from. When I reached out to customer service I keep getting automated responses saying my package is delivered which is not what I’m even asking. I try to call no one answers o just want a refund.

I placed an order & emailed to cancel 30 minutes later. They kept emailing that it had been shipped & could not refund my money when it had not been shipped. I have emailed multiple times. They won’t answer me. It’s saying it has shipped now, but I don’t want their products. I want a refund & I want it immediately. I have reported them to the Better Business Bureau & The Federal Commission. I have filed a dispute with my credit card company. If they don’t refund my the full amount. I will report them to the local & national news. I have read information where customers are beginning to plan a class action lawsuit.

I don't recommend this product. I thought i was buying a steam sauna like they used to sell. I received a dry sauna. Once we took everything out of the box we noticed it was a dry sauna and immediately didnt use it. They wont return my money. They dont offer the product I want. Therefore a credit is irrelevant as all they sell is dry saunas now. They want me to pay to return it if its even possible and even then its a CREDIT... Because shipping from canada to US is cheap.... Now I'm out $400. I am extremely disappointed and will not be recommending Nurecover to anyone i know. Never again.

I was skeptical when I made my purchase because the prices were so good. Sauna arrived and it is AMZING! Add in the red light benefit and I am still in love. The customer service is spectacular. If you are thinking about ordering, just do it!

Shipping is lost. Trying to cancel because package is lost in shipping. Customer service keeps offering other products free of charge and even the one I agreed to on that has had zero response from Nurecover. Please do not give this fraud of a company any money.

I left a review a few months ago about not being paid for my content promoting their products after joining their affiliate program. I got a response a few days later promising me to get this resolved for me. After dozens of emails, trying to contact them through their social media. I still have not been paid. This company is laughable.

This company has been nonexistent after I reached out to attempt to cancel my order claiming it already shipped when it didnt. After finally receiving the order, I have been trying to return it and they are not responding. Extremely disappointed is an understatement, certainly would not recommend and certainly will not be purchasing anything from this company again.

Don’t order! I purchased over two weeks ago and no sign of my purchased. I’ve emailed them several times with no answer. tracking does not work. I would save your money and not order from here I made the mistake twice

Ordered then nothing, no replies to my emails BEWARE

I was sent a replacement steam unit, mine had cracked and started leaking. It did take a bit of convincing, and email communication back and forth. Glen, at Nurecover did get me sent a new unit, free of charge. Which I think was good of them. So I’m glad I’m able to use my steam unit again! The new steam unit they sent out looks to be much more heavy duty than the last. Hopeful for lots of life out of this one

the absolute worst. I keep getting delays that say "it is being shipped, however the tracking info given shows only a label created.

It better be amazing, although at this point I am ready to cancel

I purchased a sauna and its been over 14 days after been told it would be delivered 3-5 business days. I have sent multiple emails requesting to cancel at the point only to receive a generic email saying they received my email and are looking into it. It's been over a week at this point and still have not received any communication from them. I also paid for the lifetime warranty which I now believe I will get zero help if I do receive the product and something is wrong. Stay away from this company, they will take your money and leave you hanging out to dry.

Shipping took a long time with automated replies to my email inquires blaming the war in Iran, ok, reasonable excuse. Then here is the BIG JOKE, I paid for the Sauna Pro, on sale for $349.00. The sauna pro shows a tall sauna (taller than an an average human standing next to it) a nice portable chair and advertises red light therapy. What I got was a compact Sauna Go, a short sauna, toddler sized chair and "red light therapy" is a red light strip! I emailed that we were sent the wrong sauna, I was assured that they no longer manufacture the Sauna Pro even though their official website to this day shows the Sauna Pro. They lie! In FAQ on their website they assure that a customer that is 6-1 can comfortably get in and stand in their sauna, what a joke!

This is a horrible company. Stay away. The product wasn’t the one listed on the website and then they tell you once you open and set it up that it’s not returnable. They take days to respond and always try to find a way stall/avoid. The product is not great either: poor quality, smells like horrible plastic chemicals, and is very small (which is why they don’t give you the dimensions of it when it’s setup).