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Nuvoula Reviews 148

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TrustScore 2 out of 5

1.9

Men's clothes shop
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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the products received, noting that items often did not match the advertised images in terms of quality, style, or material. People frequently reported receiving products made from cheap materials, with poor craftsmanship, and incorrect sizing. Reviewers also encountered considerable difficulties with refunds, often being offered only partial refunds or facing complicated return processes, sometimes requiring international shipping at their own expense. Furthermore, many consumers experienced issues with their orders, including non-delivery or receiving items that were not what they had ordered. The website was also a point of frustration for some, with reports of broken links and misleading information.

What people talk about most

Product

Consumers express significant disappointment with the product quality. Many reviewers report that items... See more

Refund

Reviewers highlight negative aspects of refund. Many customers report significant difficulties in obtaining... See more

Order

Customers consistently note negative experiences with order. Many reviewers report not receiving items after... See more

Quality

Clients share negative opinions on quality, with many expressing disappointment that products, such as shoes... See more

Website

Users describe negative interactions with the website. Many reviewers report that products received do not... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Ordered silver Wave pendant and item received nothing like the picture. Emailed and reply offered "choose another item or 10% refund. After that, we can no longer guarantee support — so please let us... See more

Rated 1 out of 5 stars

Scam. This company is a scam. They advertise products online, but don't actually have the product. Then when you try to cancel that portion of your order, "Sophia" sends you multiple messages offering... See more

Rated 1 out of 5 stars

This company is a complete scam. I ordered some shoes, supposedly stylish orthopedic shoes. What I received a month later was a pathetic rendition of the advertised photo, not orthopedic at all and... See more

Rated 1 out of 5 stars

The shoes were extremely poor quality. The return process took a month. They provided an address in Latvia for return which is an apartment building. The cost of return internationally far exceeded t... See more

Company details

  1. Men's clothes shop
  2. Costume Jewellery Shop
  3. Handbags Shop
  4. Homewares Shop
  5. Ladies' clothes shop

Written by the company

Welcome to Nuvoula, where style meets comfort! We offer a wide range of clothing, accessories, and home decor elements to elevate your everyday living. With a focus on quality and affordability, we strive to bring you the latest trends and timeless classics. Shop with confidence and discover your perfect look with us. Join our community of satisfied customers today!

Contact info

1.9

Poor

TrustScore 2 out of 5

148 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Fraud Alert

I haven’t received my order it’s been more than one month now! No feedback from their support and no answer to my calls! Order tracking non informative at all! Fraud Alert!

22 June 2024
Unprompted review
Rated 4 out of 5 stars

I ordered in bulk

I ordered in bulk, but one shirt was lost during transit. I contacted support and received a refund the same day. Excellent customer service, thank you!

1 June 2024
Rated 4 out of 5 stars

Update to my Original Review

I would have given zero stars if I could (originally). They hired a shipping company with ZERO customer service. They don't return p[hone calls ! Charged me $2.50 shipping insurance when I made the purchase, and when I never got my package, told me it wasn't covered under the shipping insurance as it was the fault of the shipping company. UPDATE PART: after numerous back and fourth emails, the company issued me a refund, as they had trouble reaching the shipping company also. Although is wasn't the companies fault that the shipping company failed them, they gave me back my money. Nice to know some companies still take care of their customers. Happy that this negative story turned positive !!

17 May 2024
Unprompted review
Nuvoula logo

Reply from Nuvoula

Hello Ron,

Thank you for sharing your feedback. We are truly sorry for the frustration you have experienced with our service.

We understand your concerns regarding the shipping company's customer service. We have an ongoing communication with the carrier, who has provided a photo of the delivered item. However, we are still waiting for their confirmation.

Please rest assured that if the issue cannot be resolved with the carrier, a full refund will be issued according to our policy. The process can take up to 7-10 days, but please note that you reached out to us only 2 days ago. We appreciate your patience as we work through this process.

We have never stated that we would not issue a refund; we simply need a bit more time to resolve this case based on the carrier's replies and cooperation.

Thank you for your understanding and patience.

Best regards,
Nuvuola

Rated 1 out of 5 stars

Item never arrived.. didn't know it was shipped from China. STAY AWAY

Ordered product, didn't know it was coming from China, shipping took forever, only to find out the order never arrived with les from shipping 'Recipient refused order.' How can you refuse something that never arrived.

Tracking was confusing and unorganized. STAY AWAY FROM THIS SCAM COMPANY!!

12 May 2024
Unprompted review
Nuvoula logo

Reply from Nuvoula

We apologize for the delay in your order's delivery. While we understand your frustration, we'd like to clarify that international shipments, as stated in our policies, can take up to 12-20 days for delivery. We regret any confusion caused by the shipping origin, and we'll take your feedback into consideration to improve our service.

Furthermore, we want to assure you that we never refuse to provide refunds to our customers. If your order has not arrived, please reach out to us directly, and we will gladly assist you with a refund or any other necessary resolution.

If you need further assistance or have any concerns, please don't hesitate to contact us directly. We appreciate your understanding and patience.

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