I do tend to like NVLTY clothing. But I do think having to pay £4.99 for returns is annoying. I received a faulty item a few months ago and was required to pay £4.99 to return it. Which I didn’t even... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Honestly speaking you guys service is top notch and I give it to your team…I bought the wrong size in small instead of large,reached out to the them via email and they helped me with all of the proces... See more
Company replied
If anyone's looking for alternatives to top designer jeans such as Balneciaga Lost Tapes, etc, the Vintage Stacked Jeans from NVLTY are a great pair. You can tell they take quality seriously and pay a... See more
Bought from nvlty in the past, jeans have served me well, so why not buy from nvlty again, it was a no brainer, quality gear, material is brilliant, breathable and very very comfortable, would def... See more
Company replied
3.1
Average
7k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 31% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Instant Delivery and good quality would…
Instant Delivery and good quality would buy from them again.
12 April 2026
Reply from N V L T Y London
Hi Bethel,
We are glad to hear you had a positive order experience and appreciate the kind review. Thank you!
Kind Regards,
N V L T Y
Why I bought again and will again from nvlty
Bought from nvlty in the past, jeans have served me well, so why not buy from nvlty again, it was a no brainer, quality gear, material is brilliant, breathable and very very comfortable, would definitely recommend to anyone to buy from them.
Thanks again
Melvyn walsh
12 April 2026
Reply from N V L T Y London
Hi Melvyn,
Thank you for your kind words! We really appreciate the review.
Kindest Regards,
N V L T Y
Reply from N V L T Y London
Hi Sierra,
We’re glad you’re happy with your order! Thank you for your kind review.
Kind Regards,
N V L T Y
Reply from N V L T Y London
Hi,
We are glad to hear you had a positive order experience and appreciate the kind review. Thank you!
Kind Regards,
N V L T Y
Reply from N V L T Y London
Hi Mohammed,
Apologies for the delay! According to our system it has now been delivered so we hope this has been all sorted for you. A refund for any next working day delivery costs paid will be issued shortly if applicable.
Apologies for any inconvenience caused.
Kind Regards,
N V L T Y
The quality is too lit 🔥
The quality is too lit 🔥 I ain’t gonna lie, based on my experience you guys deserve 5 stars 🌟 or more if possible to do so. To be honest, I’m coming back for more as all my friends have been asking, saying they love the quality and the design.
Thank you for your service 🙌
3 April 2026
Reply from N V L T Y London
Hi Kueth,
We are glad to hear you had a positive order experience and appreciate the kind review. Thank you!
Kind Regards,
N V L T Y
Reply from N V L T Y London
Hi Ruben,
Thank you for your kind words! We really appreciate the review.
Kindest Regards,
N V L T Y
Reply from N V L T Y London
Hi Kenneth,
Thank you for your kind words! We really appreciate the review.
Kindest Regards,
N V L T Y
Excellent all round.
9 April 2026
Reply from N V L T Y London
Hi,
Thank you for your kind words! We really appreciate the review.
Kindest Regards,
N V L T Y
Love this tracksuit
Love this tracksuit, great fit. Nice lightweight something for the spring/summer. Quick delivery. Very next day actually
1 April 2026
Reply from N V L T Y London
Hi Kofi,
We’re glad you’re happy with your order! Thank you for your kind review.
Kind Regards,
N V L T Y
Reply from N V L T Y London
Hi Callistus,
We’re glad you’re happy with your order! Thank you for your kind review.
Kind Regards,
N V L T Y
Jean chain came broken, won’t refund my money, fraudster company
Jean chain came broken, clearly don’t do any QC checks
Update as of 29th of April
I emailed these guys loads of times asking for a replacement trouser chain, sent the pictures they requested, lied to me for weeks saying yeah it’s being delivered, then it’s an issue with the “Dispatch” so I took to
Social media and left a scam comment on loads of their posts, still nothing, then they had the absolute cheek to send me a £20 “Gift” card when the trouser chain was about £27 lol so they can’t even refund me my money after requesting a refund, so basically send me some BS trouser chain which was broken and won’t refund me my money but have the cheek to send me
A £20 store credit! lol these guys are absolutely disgusting, fraudsters who do not care about customers they just care about what celebrity rapper they can to wear their clothes! Absolutely diabolical company, Nev what a idiot
9 April 2026
Reply from N V L T Y London
Hi Bobby,
Sorry to hear that! If this matter hasn’t already been resolved with the customer service team please send us your order number a photo of the damaged item to our customer service team - contact@nvltylondon.com and we will be able to talk through next steps with you.
Apologies for any inconvenience caused.
Kind Regards,
N V L T Y
Ordered before 7:30pm for NDD did not receive order for over a week!
Ordered on the 31st of March for next day delivery, was still waiting after a week. Sent an email and was told that one of the items i had ordered was out of stock and would I like a refund or exchange. To then be told “sorry for the confusion your delivery is on its way” i genuinely think for what ever reason my order was missed. So service abit rubbish considering they are advertising next day delivery if ordered before 7:30pm. Apart from this, the quality of the clothing is great and the fit is also really nice
31 March 2026
Reply from N V L T Y London
Hi Henry,
We’re glad you’re happy with your order! Thank you for your kind review.
Kind Regards,
N V L T Y
Great overall service
Great delivery service! Clothes perfect as described! Will shop again
29 March 2026
Reply from N V L T Y London
Hi Al,
We are glad to hear you had a positive order experience and appreciate the kind review. Thank you!
Kind Regards,
N V L T Y
Not only was the package delivered a…
Not only was the package delivered a week late but they sent the wrong size.
Customer service refusing to send out correct size.
Until they have the first one back, they cannot prove the have the correct in stock either.
Who knows how long until that gets processed.
Poorly managed service.
27 March 2026
Unprompted review
Reply from N V L T Y London
Hi,
Sorry to hear that! However the incorrect item must be returned before we can dispatch the correct item. As soon as we receive a photo of the postage receipt for the return via email we will reimburse the returns costs and have the correct item sent out for you.
Kind Regards,
N V L T Y
I ordered on next day delivery for my…
I ordered on next day delivery for my wedding outfit and it hasnt arrived, it has currently been 9 days. Very disappointed.
30 March 2026
Reply from N V L T Y London
Hi,
Apologies for any confusion! The items ordered were part of the presale so they had a later dispatch date, information regarding this was written on the item page of our site as well as your order confirmation email.
Kind Regards,
N V L T Y
Reply from N V L T Y London
Hi Stephan,
We are glad to hear you had a positive order experience and appreciate the kind review. Thank you!
Kind Regards,
N V L T Y
Reply from N V L T Y London
Hi Claire,
We are glad to hear you had a positive order experience and appreciate the kind review. Thank you!
Kind Regards,
N V L T Y
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