North West Timber Treatments Reviews 921

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the excellent service and professionalism of the staff. Customers frequently highlight the helpfulness and friendliness of the delivery drivers, who often go above and beyond to assist with orders and placements. The ordering process is described as easy and efficient, with many appreciating the knowledgeable staff and the quality of the products received. However, some customers reported issues with product quality, specifically receiving kiln-dried wood that was saturated and difficult to work with. There were also instances of incorrect items being delivered and significant delays in delivery times for some orders. Additionally, a few people noted that some timber posts arrived in poor condition.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the promptness... See more

Service

Clients share positive opinions on service, consistently praising the professionalism and helpfulness of... See more

Product

Customers generally express satisfaction with the quality and value of products, often highlighting good... See more

Order

Reviewers mention positive feedback about their orders, highlighting the ease of the ordering process both... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have used NWT at Waterfoot several times and have always been pleased with the service and professionalism. I recently placed a small order with Matt who was brilliant. He was very obliging and his cu... See more

Rated 5 out of 5 stars

I've used the Waterfoot branch many times now. The level of service is excellent and they've never let me down - last minute deliveries and even unloading the wood and carefully putting it round the b... See more

Company replied

Rated 5 out of 5 stars

I visited your walkden branch yesterday,and the leval of service was absolutly brilliant. The gentleman who served me was called Scott. He helped me with my purchases and sorted out my delivery... See more

Company replied

Rated 5 out of 5 stars

Wow, what friendly helpful staff, been to lots of businesses over the years that are good but these guys go above and beyond, nothing is too much trouble for them, very knowledgeable about their prod... See more

Company replied


Company details

  1. #22 of 70 best companies in Timber merchant
  2. #10 of 18 best companies in Aggregate supplier
  3. #29 of 128 best companies in DIY Store
  4. #12 of 32 best companies in Fence Supply Shop
  5. #38 of 93 best companies in Hardware Shop
  6. #74 of 244 best companies in Home improvement shop

About North West Timber Treatments

Written by the company

North West Timber Treatments (NWTT) is a proud, family-owned timber and builders merchant, and the leading independent supplier of timber, decking, and building materials across the North West of England.


With over 30 years of experience, we’ve built a strong reputation for delivering high-quality products, exceptional service, and outstanding value. Whether you're a DIY enthusiast, a professional tradesperson, a contractor, or a local authority, we’re here to support your project—big or small.

All our depots are fully stocked with a wide range of timber and building materials, and our knowledgeable team is always on hand to offer expert advice and friendly service. At NWTT, we’re committed to keeping our prices competitive while maintaining the high standards our customers have come to expect.

Shop fencing Shop decking Shop timber materials Shop monthly offers
Call into one of our NWTT stores today for inspirational ideas, friendly faces and competitive prices. We have everything you need to transform your outdoor space in an instant. Our friendly & knowledgeable team are on hand to help!

Contact info


4.8

Excellent

TrustScore 5 out of 5

921 reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Delivered on time and very good quality…

Delivered on time and very good quality fence.

1 April 2025
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Reply from North West Timber Treatments

Thank you for your great review! We're glad your delivery was on time and that you're happy with the quality of the fence. We appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars
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Reply from North West Timber Treatments

Thank you for your feedback! We're glad to hear your delivery arrived as promised. We appreciate your support and hope to assist you again soon!

Rated 5 out of 5 stars

Nice fast service

Nice fast service

1 April 2025
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Reply from North West Timber Treatments

Thank you for your review! We're glad you were happy with the quick service. We appreciate your support and hope to help you again soon!

Rated 5 out of 5 stars

great customer service over the phone…

great customer service over the phone and lovely delivery driver very friendly and helpful

7 April 2025
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Reply from North West Timber Treatments

Thank you for the kind words! We're so pleased to hear you had a great experience with our phone support and that your delivery driver was friendly and helpful. We really appreciate your support!

Rated 5 out of 5 stars

Spot on great price and product

Spot on great price and product

6 April 2025
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Reply from North West Timber Treatments

Thank you for the great review! We're glad to hear you were happy with the price and product. We really appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

good company

good experience with "nwtt", delivery was good some of the bags of 10mm limestone that I ordered on the delivery's was ripped/torn but I suppose that happens, I would be happy to pay the extra for better quality bags so the 10mm stone didn't go on my lawn, this is not to criticise the company it is just a suggestion

4 April 2025
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Reply from North West Timber Treatments

Thank you for your thoughtful review and helpful suggestion! We're glad to hear you had a good overall experience with NWTT and that delivery went well. We appreciate your understanding about the torn bags and will definitely pass your feedback on to the team. Thanks again for your support!

Rated 5 out of 5 stars

Great products

Great products, great prices. What else would you want! The quality of the fence panels provided are a significant upgrade to some I'd previously bought from another timber merchant (ST) and we're cheaper with a quicker lead time.
Had to carry them myself from front to rear garden as the driver was possibly in a hurry.

4 April 2025
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Reply from North West Timber Treatments

Thank you for your honest and detailed review! We're really pleased to hear you were happy with the quality and pricing of our fence panels—it’s great to know they exceeded expectations. We’re sorry the delivery experience wasn’t quite up to our usual standard and will pass that on to the team. We appreciate your feedback and look forward to helping you again soon!

Rated 1 out of 5 stars

I phoned to check that what I needed…

I phoned to check that what I needed was in stock before I went to collect from Lymm.
However, when I arrived I learned that the stock was at Ashton and not at Lymm.
Apparently the call was diverted to Ashton.
A wasted journey.

3 April 2025
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Reply from North West Timber Treatments

Hi, thank you for your feedback. Please accept our sincere apologies for the inconvenience you experienced during your recent visit.
During peak trading periods, calls are automatically diverted to our Head Office to help ensure no enquiries are missed and that all customers receive a prompt response. Unfortunately, it appears an error occurred on this occasion, and we’re very sorry for that.
We’re taking steps to ensure all of our teams are fully briefed on accurately checking stock availability to prevent situations such as this from happening again.

We're sorry that this caused you a wasted journey. We hope you’ll give us another opportunity and visit NWTT again soon.

Rated 5 out of 5 stars

Spot on

delivery was on time done by a driver that had a smile on his face, comunicated clearly, polite and helpful. This guy met all these easily. Would definitely use again with this quality of service.

3 April 2025
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Reply from North West Timber Treatments

Thank you for the fantastic review! We're so glad to hear your delivery experience was top-notch and that our driver made a great impression with his friendly and helpful attitude. We truly appreciate your kind words and look forward to serving you again!

Rated 4 out of 5 stars

Good service

Good service, excellent quality fence panels.

26 March 2025
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Reply from North West Timber Treatments

Thank you for your feedback! We're pleased to hear you were happy with the service and the quality of our fence panels. We appreciate your support and hope to help you again soon!

Rated 5 out of 5 stars

This is for the staff in skelmersdale

I ordered most of the supplies on line and it was done quickly.all products were handled well no damages or breakages. Delivery was on time and placed on my drive curfully.I didn't have any problems.good staff to deal with.Than you G Tipping.

2 April 2025
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Reply from North West Timber Treatments

Thank you for your great review, G Tipping! We're glad to hear your online order went smoothly, everything arrived in perfect condition, and the delivery was handled with care. We really appreciate your kind words and look forward to helping you again!

Rated 5 out of 5 stars

FANTASTIC

What can I say, FANTASTIC. First time we have used this company & wont be the last. Helped decide what amount of stone we needed for the garden, delivered as promised on time. Delivery driver was outstanding at his job, we thought they’d just put on drive way but he asked where we planned to put it and used his crane to pour stone into the areas we wanted it, he even swept up any stone that went on the path. Such a great friendly guy aswell. What should have taken a week to shovel from bulk bag to garden took us an hour to spread it all out, saved us a massive job. Quality of stone great aswell. Thank you we will use you again for sure! Highly recommend

29 April 2025
Unprompted review
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Reply from North West Timber Treatments

Wow—thank you for such an incredible review! We're absolutely thrilled that your first experience with us was such a positive one. It's great to hear the team helped you plan the right amount of stone, and our delivery driver went the extra mile to make things easier for you. We're so glad we could save you time and effort, and we really appreciate the recommendation. Looking forward to helping you again soon!

Rated 5 out of 5 stars

No need to look elsewhere

Excellent service and the quality of the items received was perfect, I've never been let down by these guys. I'm a sucker for a bargain and despite looking for cheaper elsewhere I can never find anything that comes close.

31 March 2025
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Reply from North West Timber Treatments

Thank you for the fantastic review! We're thrilled to hear you've consistently had a great experience with us and that our quality and value keep bringing you back. It means a lot to have your trust and continued support—thanks again!

Rated 5 out of 5 stars

Easy ordering delivery went smooth…

Easy ordering delivery went smooth would recommend

24 March 2025
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Reply from North West Timber Treatments

Thank you for the great feedback! We're glad the ordering process was easy and the delivery went smoothly. We really appreciate the recommendation!

Rated 5 out of 5 stars

Great services good quality

Great services good quality

30 March 2025
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Reply from North West Timber Treatments

Thank you for your review! We're glad you were happy with the service and product quality. We appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

Scott and keenan were so helpful and…

Scott and keenan were so helpful and professional. Will definitely shop here again highly recommended

26 April 2025
Unprompted review
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Reply from North West Timber Treatments

Thank you for the fantastic review! We're so glad to hear Scott and Keenan were helpful and professional. We'll be sure to pass along your kind words to them. We really appreciate the recommendation and look forward to seeing you again!

Rated 5 out of 5 stars

Great service

Great service, good quality products.

27 March 2025
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Reply from North West Timber Treatments

Thank you for your kind review! We're glad you were happy with the service and the quality of our products. We appreciate your support and look forward to helping you again!

Rated 5 out of 5 stars

Helpful staff

Helpful staff. Good value especially delivery. Delivery excellent.

28 March 2025
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Reply from North West Timber Treatments

Thank you for the great feedback! We're really pleased you found our staff helpful and our delivery service excellent. Great value is what we aim for—thanks for choosing us!

Rated 5 out of 5 stars

Great service as always

As usual prompt delivery with drivers who are happy to offload where needed.

Great service

28 March 2025
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Reply from North West Timber Treatments

Thank you for your kind words! We're glad to hear your delivery was prompt and that our drivers were helpful as always. We really appreciate your continued support!

Rated 5 out of 5 stars

Always competitive on price

Always competitive on price. Prompt delivery, good product.

19 March 2025
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Reply from North West Timber Treatments

Thank you for the great review! We're glad you find our prices competitive and our products and delivery service reliable. We appreciate your continued support and look forward to serving you again!

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